Product Support Engineer (#441543) 

Dundalk, Leinster, Ireland

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Join Hiab's journey - to inspire and shape the future of intelligent load handlingWe are looking for a Product Support Engineer to join Hiab's engineering team. The purpose of the position is to provide technical support to the markets and other departments within Hiab on all models of Moffett TMFL on a daily basis and technical service training as required either locally in Dundalk or at the customers premises. Product Support Engineer provides warranty backup support either by processing claims or offering technical assistance in complex situations. This position is located in Dundalk, Ireland and you will report to Product Support Manager.Main tasks and responsibilities:Provide product support for all models on any issues that arise, with the FL TMFL dealer with customers, or other departments within HiabCreate service training material and provide service training as requested either in Dundalk or on siteKeep the Hiab online E-support system (c-case or similar) up to date and meet the required KPI targets on ticket closuresProvide warranty technical support or processing support as neededAssist with the development of ASTS material when required for NPD projectsLiaise with suppliers when their support is requiredProvide monthly update reports on the status of Technical Support (KPI targets)Provide technical feedback to the FL on changes in the product range that will affect them.What you’ll need to succeed:Ideally you have:Education:Diploma in Engineering or Higher or 5 years experience in TMFL productsExperience:Must have an understanding of the Moffett TMFL hydraulic and electrical systems, and understanding of fault finding processes, with a strong mechanical background
Competencies:Understanding of PDM systems and working within a controlled environmentCompetent user of all Microsoft Office programs excel, word and PowerPoint and knowledge of their application in daily workMust be able to fault find and solve problems that arise within the day to day TMFL business, capable of working alone or at times part of a team. Must be capable of performing Service Training sessions either here in Dundalk or abroad. Must be willing to travel for work when neededShould have a very strong customer focus.Good communication and interpersonal skillsDesired behavior:Analytical approach ObservantMotivatedSelf starter.You will be part of:
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.Interested to join?If you are excited about this opportunity, please submit your CV by 02.08.2021.

Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.

Hiab is part of Cargotec Corporation. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,000 people.

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