Assoc Desktop Support Specialist

Full Job Description

Job Summary:

Provide day-to-day hands-on support and day-to-day remote technical support for desktops, laptops, printers, VoIP phones and conference room video. Limited onsite configuration and troubleshooting of desktop, laptop systems software and hardware. Help maintain passwords, data integrity and file system security for the desktop environment. Communicates technical information to both technical and nontechnical personnel. Participate in desktop-related projects.

Dimensions:

• Standard and executive work environment.
• Majority of time spent standing, walking and on PC (Phys. Req.).
• Weekend and off-hours support may be required periodically.
• Analyse, Build and Perform Repairs related to Mac systems, Lenovo & Dell Laptops, Operating System issues, and their peripherals.

Job Accountabilities: 

• Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
• Daily ACI User interface.
• Follow company policy and procedure to continually improve the quality of customer service and technical serviced provided by the Desk-side personnel.
• Address and correct level three hardware, software and connection issues.
• Support desktop and laptop users to solve complex problems with Microsoft and other deployed software.
• Collaborate with Sr. Desktop Support to ensure widespread issues are reported.
• Perform other duties as assigned.
• Performs analysing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems. Support Desktop and Laptop users and solve the more complex problems with Microsoft, Mac OS X and other deployed software.
• Ensures that on a day-to-day basis the computing requirements for all ACI associates are met, hardware is delivered on schedule and working according to customer requirements.

Minimum Requirements:

• Bachelor’s degree or equivalent experience.
• Excellent verbal and written customer service and communication skills.
• Fluent in the English language - both written and verbal.
• Experience within a fast-paced computer support environment.
• Ensures that on a day to day basis the computing requirements for all ACI associates are met, hardware is delivered on schedule and working according to customer requirements.
• Develops a customer driven culture.
• Provides accurate information through use of Service Tool.
• Delivers a quality customer focused service through maintaining availability of services to IT customers.

Skills: 

• Excellent customer service skills
• Associate degree – technical focus
• Microsoft certified professional a plus
• Windows 10, AV, VPN, Active Directory, knowledge preferred.
• Excellent written and verbal communication skills
• Ability to multitask in a dynamic environment.
• Analytical thought process.
• LAN/WAN Devices Addressing and installation.
• Printer maintenance and support.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at Job ID (Requisition #12957) 

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