We are looking for a Customer
Support Advisor to join the team in Ireland.
Salary
The salary for this role is 30,000 euros.
Schedule
Candidates should be available to work on an 8-hour shift basis scheduled between the hours of 12 pm and 12 am, Monday – Friday.
This is a full-time, work-from-home position based in Ireland. The only commute you will need to worry about is getting to your home desk.
This is an exciting opportunity for a n e xperie nce d Customer Support Agent with a customer-centric approach.
What you'll be doing
The recruitment process
There are 3 stages in the recruitment process.
Salary
The salary for this role is 30,000 euros.
Schedule
Candidates should be available to work on an 8-hour shift basis scheduled between the hours of 12 pm and 12 am, Monday – Friday.
This is a full-time, work-from-home position based in Ireland. The only commute you will need to worry about is getting to your home desk.
This is an exciting opportunity for a n e xperie nce d Customer Support Agent with a customer-centric approach.
What you'll be doing
- Customer Support :
- Resolve customer issues re l ated to purchase, orders Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
- Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
- Customer Interaction:
- Deliver premium customer service through both chat and phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
- Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.
- Proactive Problem-Solving:
- Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
- Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
- Product Knowledge:
- Maintain up-to-date knowledge of our products and services to effectively assist customers.
- Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Empathy and Communication:
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Quality Assurance:
- Adhere to established quality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
The recruitment process
There are 3 stages in the recruitment process.
- 30 min Teams interview with the Recruitment Team
- Language test if applicable to the role
- 45 min Teams interview with the Hiring Team