Desktop Support Engineer

Full Job Description

  Title: Desktop Support Engineer    

Location: Dublin, Ireland

Duration: Permanent

Key Skills/Knowledge:  

• Troubleshoot laptop/desktop related issues.
  
• Install OS and applications on end user devices.
  
• Work on incidents/Tasks.
  
• Windows 10 technical support.
  
• Managed incidents through Service Now.
  
• Supporting users in the office and remotely using various remote tools.
  
• Hardware breakfix for DELL Laptops.
  
• Supporting MS Office / O365 defect handling.
  
• Identify and resolve technical problems predominantly for Windows 10 Dell Laptops.
  
• Experience of using SCCM, Using Jump Servers, 0365, Intune and GoToAssist.
  
• Troubleshooting issues with devices connecting to the Wifi and peripheral devices (such as printers, scanners, mobile/smart phones).
  
• Ability to think for yourself and provides fixes to new problems identified.
  
• Ability to work on your own.
  
• To be able to communicate effectively to business stakeholders.
  

• Strong experience in Desktop Support.
  
• Good knowledge of Windows 10 OS.
  
• Troubleshooting skills.
  
• Basic knowledge of AD, computer networks & computer hardware.
  
• Good communication & problem-solving skills.
  
• Flexible working hours as per business requirements.