Desktop Support Specialist

Full Job Description

Desktop Support Specialist

We are Grant Thornton. We go beyond business as usual, so you can too.

Grant Thornton Ireland (GT) has nearly 3,000 people in 9 offices across Ireland, The Isle of Man, Gibraltar, and Bermuda, with a presence in over 145 countries around the world, and a global network of over 68,000 people

At GT, we work as trusted advisors , bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.

At GT Ireland we don’t just predict your future, we build it.

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

Job Description

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Dublin office. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role:

• Providing 1st / 2nd level Service Desk support both onsite / remotely

• Monitor Service Desk Queue

• Installation, Configuration and Support of PCs, running Windows 10

• Troubleshooting both hardware /software/ network connectivity issues on PCs/Printers

• Management of Assets

• Determine proper escalation path for non-resolved issues.

• Participate in and contribute to a dynamic IT team

Skills & Attributes;

• Minimum of 2 years’ experience in desk side support in a corporate IT environment

• Degree / Technical certification in IT or related field

• Strong knowledge of Windows 10 / MS Office / MS Teams

• Laptop hardware configuration and troubleshooting

• Mobile Devices / Mobile OS

• AD & TCP/IP Network knowledge

• The ability to work on your own initiative and be a self-starter

• Proven planning and organisational skills

• Exceptional problem solving and troubleshooting skills

• The willingness and ability to work co-operatively with others as part of a team

• Frequent travel to regional offices to provide desk side support

• Good interpersonal and communication skill

Life at GT

Reward and benefits:

Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Inclusion and diversity:

Included and valued for your difference is how everyone should feel at work. Not just because it is right, but because we are all at our best when we are able to be ourselves. So, when you join Grant Thornton, we will work hard to ensure that is how you feel. We want you for who you are. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them.

Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer.

Recognition:

We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.

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