District Manager

Full Job Description

District Manager Retail Operations

The Role...

Managing and leading your shop teams to exceed the targets of a multi-million euro turnover business across multiple sites. Inspire, motivate and train your people to be the best they can be.

Support the Retail Operations team to deliver on budgets, commercial initiatives, and specific projects. Ensure consistent delivery of operational excellence across your district and support on delivery of omni channel and service led models by liaising with relevant Head Office functions.

What You'll be Doing...  

Commercial Awareness

• Deliver the annual budget for your District through close management and a focus on market growth.
• Know and understand the District's (and each individual shop within it) financial reports in detail. Immediately identify any changes in business and take action as a result.
• Pro-actively monitor competitor activity and ensure that the business as a whole is fast to respond.
• Use the knowledge of shop teams to help maintain awareness of issues within the market place.
• Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area.

• Provide feedback to central support teams including Commercial and Marketing on estate wide initiatives 

Planning and Organising

• Hit all personal deadlines and ensure that your District has 100% compliance to company set deadlines and responses to Head Office where required.
• Ensure that all administration and paperwork within your District is completed within an appropriate timeframe.
• Ensure smooth communication of key issues and initiatives.
• Complete monthly shop business review meetings, applying appropriate business strategy and feeding back to Head Office to improve the business.

• Effectively plan your schedule to deliver on both your district and estate wide objectives
 

Driving the Business

• Regularly review where opportunities exist to grow market share.
• Make your time in shops count and be able to demonstrate what impact your presence in retail had on the business in any given week.
• Ensure that any customer affecting issues are dealt with immediately and have the ability to cut through obstacles that prevent this.
• Identify, plan and execute local initiatives for market growth.

Customer Focus

• By your visible presence in shops ensure that in every marketplace where we operate the customer service offering is noticeably better than all of our competitors.
• Ensure that shop teams are delivering the brand offer to customers
• Be perfectly ‘tuned in' to what customers are saying and what motivates them - act as a conduit for customer feedback for the Senior Management Team.
• Review district large staking customers on regular basis, focusing on service standards and trading arrangements.

People Skills

• Lead, drive, energise and motivate teams to deliver the business.
• Ensure that in every marketplace where we operate we have the best people working in our shops.
• Ensure that we recruit for ‘the next role' & develop people to be their best.
• Lead and drive shop stability, driving down reliance on relief staff and creating a strong sense of team in each shop.
• Act as a conduit for staff feedback within your District ensuring that Senior Managers and Head Office personnel have a full understanding of what is happening “on the ground.”
• Spot talent and drive an internal development pipeline which produces the Managers of the future.
• Ensure clear performance management processes are in place, responding to both good and poor performance with specific actions plans.
• Deal with people issues and problems in a timely fashion and where necessary use the company's disciplinary and grievance procedure.

Compliance

• Promote social responsibility issues within district
• Ensure that Health & Safety is adhered to and audits are completed as required.
• Follow up promptly to Loss Prevention and Risk Audits.
• Ensure that shops are adhering to the correct policies
 

Costs Focus

• Seize every opportunity to drive down costs whilst maintaining the highest possible standards.
• Actively review all controllable costs within the District and take full responsibility for the cost element of your P&L.
• Review rotas and trading patterns to ensure we offer the best possible levels of customer service whilst achieving budgets.

Judgement

• Be able to demonstrate consistent logic with decisions taken and always have a clear objective that sits behind the decision.
• Evaluate which issues need to be escalated to Head Office functions and/or Senior Managers within the business.
• Ensure that any commercial decision has a clear cost/benefit review prior to implementation. 

 

About PaddyPower

Work that makes play jealous

Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.

Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.

Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.

We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!

Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.

What we’ll offer you

• €1,000 learning fund
• Unlimited holiday
• Twice-yearly bonus (with part of it guaranteed!)
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.