Inside Sales Account Executive

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:    

Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:    

The Role

We are seeking a highly motivated and experienced ‘Inside Sales Executive - Expansion and Upsell’ to join our dynamic team at Cyara. As an Inside Sales Executive, you will be responsible for driving revenue by selling Cyara's innovative solutions to our customer base. You will play a key role in developing and maintaining relationships with key decision-makers, identifying and qualifying leads, closing upsell and cross-sell deals.

You will be responsible for:

• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Customer Account Planning,Customer Usage Planning and Close/Win Planning
• Profile and develop growth opportunities in your assigned book of business through in-depth analysis of  customer accounts, usage patterns and global trends
• Create playbooks based on account activity triggers that indicate opportunities to enable customers with increased plans or added features.
• Execute informed proposals that take into account customers’ strategic  goals, needs, and Cyara portfolio usage
• Build and expand relationships in your accounts throughout the sales cycle, making an effort to thoroughly understand customer needs, objectives, and challenges
• Work closely with our Customer teams mitigate churn risks and improve upsell or cross-sell opportunities
• Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives
• Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders
• Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities
• Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed
• Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast
• Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities
• Possess a deep understanding  and be able to articulate the value provided by Cyara solutions and services
• Understand relevant competitors, their strategies, and how Cyara compares. Address competitor advantages raised by buyers and successfully sell against competitors

Let’s talk about your skills/expertise:

• 3+ years proven SaaS sales experience
• Proven track record in closing expansion and cross-sell deals
• Professional demeanor with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges
• Proven ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor.
• Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization
• Commitment to fostering a collaborative environment and working together to achieve team goals
• Solid technical acumen in order to add value to customer discussions and translate product strengths into business benefits
• Strong time management skills and high degree of self-motivation
• Strong work ethic with a desire to drive for results
• Deep commercial awareness and successful business management track record
• Demonstrated experience of selling to high-value contracts involving multiple decision makers
• Experienced background in developing and managing commercial relationships
• Excellent presentation skills
• Must be highly organized, resilient & motivated to sell
• Proficient in CRM tools, ie. Hubspot, Salesforce or other

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is  committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on  four essential values  that we live and breathe every day: 

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Agencies:  Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid