Marketing Automation Support Specialist

Full Job Description

We are seeking a highly motivated and detail-oriented individual to join our Marketing Operations Team as a Marketing Automation Support Specialist.

In this role, you will be responsible for supporting the execution and optimization of marketing automation using MS365 Dynamics Marketing.

What you will be rewarded with :

• Competitive salary
• Up to 12% pension contribution
• Full healthcare cover
• Study Support
• Flexitime or flexistart
• Sports & Social clubs/Wellness Programme
• Paid annual leave
• Travel ticket/bike to work are optional.
• Subsidized canteen
• 35-hour working week
• Work from home 2 days a week / Office 3 days

We will rely on you to:

• Be responsible for developing and managing end user on-boarding, support, office hours and on-going training across the marketing organization.
• Develop and manage on-going business process (eg. Lead management, privacy, consent, etc.) documentation including managing knowledge portal (wiki).
• Oversee project management and task schedule for technical enhancements on cross-functional implementation teams.
• Roll-out a roadmap of enhancement including partnering with various groups to gather technical requirements, training and communications.
• Assist core system users designing complex marketing automation & reporting solutions for critical initiatives.
• Work closely with the Demand Generation Team to ensure the successful delivery of targeted and personalized email communications.

What you need to have:

• Undergraduate Marketing degree or equivalent.
• 3-5 years of experience in managing marketing automation system(s) (MS365 Dynamics is preferred, Marketo/Pardot experience is also desirable).
• Experience developing business requirements and process documentation.
• Strong familiarity with CRM (Client Relationship Management) systems (MS365 is preferred, Salesforce is also desirable).
• Knowledge of GDPR (General Data Protection Regulation) and CAN-SPAM regulations
• An analytical mindset with the ability to analyze and interpret campaign performance metrics.
• Solid written and verbal communication skills with ability to communicate/translate complex concepts to non-technical audience.
• Strong customer service orientation and relationship building skills – can build credibility with all stakeholders as reliable, accurate, and resourceful conduit to ensure accurate and timely execution of information.
• Ability to manage projects and multi-task in a fast-paced, deadline-driven environment.

What makes you stand out:

• Extensive experience using and managing event management, marketing automation and CRM systems.
• Experience with IT (Information Technology) development processes related to CRM/ marketing applications.
• Familiarity with basic HTML/CSS/JS.
• Demonstrated understanding/experiencing of organizational processes related to system operations and integration.
• Proficiency with Microsoft Office Suite; especially PowerPoint and Excel: Filtering, VLOOKUP's, Pivot Tables, etc.

About Marsh:

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualised revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh  advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organisations meet the health, wealth and career needs of a changing workforce. Oliver Wyman  serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com , follow us on LinkedIn  and Twitter @mmc_global  or subscribe to BRINK .

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive.

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