Ruminant Area Veterinary Manager

Full Job Description

Location- Ireland

Province : Munster

Job Purpose

The purpose of this field‐based position is to provide scientific and technical
support to our customers on the health, diagnostics and disease control of
their animals. The person in role is required to work closely with Account
Managers (AMs) using their veterinary expertise to support the delivery of
sales growth and market share gains.
Having this role in our structure ensures our scientific resources and
technical activities create and deliver unparalleled value to our customers.
It’s a major differentiator, creating competitive advantage and contributing
to the growth of our business.

Core Responsibilities

Planning
‐ Align activities to the AMs account plans, to relevant marketing
programmes and to management direction
‐ Plan and implement the Key Opinion Leaders (KOL) management
activities including KOLs identification, profiling in CRM System and
annual plans for active KOLs in line with the Europe, Africa and
Middle East regions, KOL Management guidelines and specific brand
team direction
‐ Manage time effectively to allow for Business Unit support; ~20% of
time and Customer support; ~80% of time
Relationships
‐ Work with the AM to deliver bespoke customer solutions utilising all
available resources and value add services
‐ Develop mutually beneficial long term partnerships with our
customers based on veterinary expertise, respect & reputation
‐ Offer support, training and coaching to AMs and colleagues in the
country team that shares your expertise and adds value to our
customers
Customer activities
‐ Grow the customer’s product usage using technical and business
knowledge. Deliver programmes that improve animal health and
productivity
‐ Use practise data to identify opportunities and tailor our
programmes to customer needs
‐ Provide the agreed standard of technical support to our customers,
respond to customer queries and complaints quickly and effectively
‐ Undertake diagnostic support as required
‐ Support specific customers in association with AMs to provide a
constant flow of information to the customer. Propose phase 3b/4 studies where necessary
‐ Participate in brand cross functional teams
‐ Support the National Veterinary Manager/s when required
‐ Support European cluster when required
Veterinary knowledge and expertise
‐ Use veterinary expertise to better inform customers of a products
technical workings, diagnostic applications, uses and effects
‐ Share knowledge with AM and throughout wider business
‐ Identify opportunities to use expertise to affect a commercial gain
‐ Maintain high level of expertise with the evolving portfolio of
products, services, pricing and competition
‐ Act as the Local Responsible Person for Pharmacovigilance (LRPPV)
Compliance
‐ Maintain high standards of business conduct and compliance,
adhering particularly to Pharmacovigilance Policy, Global vet Policy,
Zoetis values, travel & expenses policy and local codes of practise
‐ Deliver technical training and coaching to AMs that is consistent and
compliant with Zoetis practise. Ensure adequate understanding and
knowledge transfer on products and diseases
‐ Act in co‐operation with AMs to keep accurate records of customer
activity

Key Skills

- Clear and effective verbal and written communication skills
‐ Knows their stuff – able to retain and recall technical information to
a detailed level on products and diseases
‐ Ability to simplify and communicate clearly on highly technical issues
‐ Is customer focused and has a strong service orientation
‐ Builds successful and effective relationships
‐ Has a good eye for commercial opportunities and a sound business
mind
‐ Stakeholder management

- effective at using stakeholders as resources

-Reinforce the importance of relationship building with customer KOL and external bodies , like the Department of Agriculture & HPRA.

- candidates must have a veterinary degree and at least 5 years practice experience.

-Experience in dealing with KOL and Corporate bodies is an advantage.

Behaviours

Our Colleagues make the difference
‐ Keep current. Ensure your knowledge is accurate, detailed and
extensive
‐ Instil confidence in your customers and colleagues through a track
record of getting it right
Always do the right thing
‐ Earn the customers respect by consistently acting with honesty and
integrity
‐ Be clear and direct with technical details. Don’t allow room for
interpretation and don’t over promise or under deliver
‐ Recognise your respected position in the communities we serve, and
represent our brand with honour
Customer obsessed
‐ Make the service you give to your customers individual and
memorable, every time.
‐ Know your vets, know your farmers. Know more than just their
names
‐ Establish effective and lasting relationships with customers that
build loyalty to our brand
Run it like you own it
‐ Act decisively. Make controlled, rapid decisions and implement them
‐ Base your decisions on analysis, experience and judgement
‐ Apply commercial thinking to customer interactions and reach
outcomes using a sound business mind
We are one Zoetis
‐ Give your time and expertise to your colleagues who need it. Be
generous with help, support and praise
‐ Speak to customers with a united voice. Know what the AM knows,
and vice versa

Training & Qualifications
‐ Degree in Veterinary Medicine (DVM) is required
‐ Certificate of specialisation in a relevant disease management area is
preferred
‐ Current passport and valid driving licence
‐ IT literate. Able to use standard business software and
communication tools

Experience ‐ Vet practice experience is required
‐ Experience in a technical role in the animal health industry is desired
Travel Requirement ‐ High frequency of travel within Ireland
‐ Occasional foreign travel

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.