SYSTEM ADMINISTRATOR L3 - Biopharma

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In a nutshellIn a nutshell

The position holder is responsible for providing the SysAdmin services to IT Systems Users, across Europe sites. The engineer will work together with the Field Support Team and Regional teams to resolve on-site and off-site solutions incidents and to fulfil requests raised from the organisation. The engineer will work from the main location in Europe and travel to Eurofins locations in Europe. The engineer will work with IT teams, responsible for back-end systems such as servers and networking. Therefore, strong verbal and written English is a requirement.

A service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work is required. The Engineer is flexible to work under all circumstances and has an understanding for urgencies and conflicting priorities.

Where will you be based and what business will you support?

The engineer will work from one of this locations that we´re targeting: the Netherlands (Leiden); Spain (Esplugues de Llobregat/Barcelona); Ireland (Dungarvan or Cork); Hungary (Budapest); Italy (Milan-Vimodrone) ] and travel to Eurofins locations in Europe. This is an Hybrid role. 

How can you help us?  

• SysAdmin L3:
  • Windows FileServer.
  • Printing Solutions like PaperCut.
  • Autopilot and troubleshooting.
  • Local Windows Server administration for sites that not yet migrated and still have local servers.
  • Patching planning for local instruments/servers.
• Provide adequate IT support remotely and on-site (customer facing) to IT Systems Users.
• Taking ownership of IT issues and working with IT Teams across the globe to resolve these issues.
• Documenting troubleshooting and problem resolution steps in Standard Operating Procedures (SOPs).
• Prioritising and managing many open cases at one time.
• Responding to and resolving of issues withing the agreed time limits (SLA's);
• Responsible for the correct registration in ServiceNow (ticketing system) of all incidents, service requests and changes.
• Undertake small to medium-sized IT projects as instructed by the IT Management;
• Escalate IT Issues to the IT Management where necessary;
• Adherence and adoption of IT Corporate Standards;

Are you our kind of extraordinary?

• The ability to work independently and as part of a team with a courteous and professional attitude;
• Excellent time management and prioritization skills;
• Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment;
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Flexible to work under all circumstances;
• Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
• High focus on the quality of work
• Must have experience working with PC based hardware, software and basic networking components;

If you have any of below skills, it will be an advantage:

• A relevant educational background in IT;
• At least 5 years of relevant work experience in a similar role;
• Experience in regulated environment (GxP)
• Excellent communication skills and excellent in English and Dutch, verbally and in writing;
• Pro-active, service oriented mindset and a strong focus on the quality of work;
• Valid driver’s license required.

Knowledge, Experience and/or Interest in:

• Windows O/S configuration
• Azure
• Intune and Autopilot
• Office applications, O365, Teams and Exchange
• Azure Active Directory and Active Directory
• Group Policy Management
• Networking (LAN/WAN)
• ITIL

What can we offer you?

• A competitive salary package , including bonus and benefits;
• Extensive on-the-job coaching and training opportunities ;
• Challenges within a multi-cultural and cross-regional team  as part of the international and fast-growing Eurofins organization;
• A dynamic working environment  with a good team spirit where personal development and growth are highly encouraged. 

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer . We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!   We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: 

Company description:  Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.