Spa Manager
Job Details
Full Job Description
We are so proud to announce we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Irelands Only Forbes 5 star resort property. The successful candidate will have responsibilityfor supporting the Director of Spa and Wellness in the Operational running of the Spa & Salon experience, with attention to the service andproduct inventory at The Spa at Ashford Castle.
The role is operations focused with theaccountability of running the spa day to day. This will encompass:
- Ensuring the exceptional guest service delivery of a ‘Forbes 5 star hotel’.
- Managing our people and performance to a 5 star standard.
- Focus on team development and training.
- Managing sales, budgets and marketing strategies
- Efficient communications.
- To ensure the team provides each guest with thehighest levels of personal care and attention in accordance with 5 starexpectations ‘ Forbes 5 star Standards’, the uniqueness of the property and Red Carnation Hotels.
- To create afriendly, welcoming and relaxed environment for all employees and guests.
- To encourage guestfeedback and implement systems for monitoring guest comments/satisfactionlevels
- Ensure employee relations and grievances are well maintained during your shift in accordance with hotel policy.
- Complete 1-1 meetings and appraisals with team members as per schedule in department.
- To actively sell all aspects of Ashford Castle and Red Carnation.
- To initiate ‘little touches’ – going beyond meeting guest expectations and in all instances exceeding them.
- Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12 Service Standards, terms and conditions of employment and operational practices and procedures.
- To work inconjunction with the Director of Spa and Wellness to ensure that budgets andrevenue targets are adhered to.
- Display leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Complete Spa Rosters in line with budget and business needs.
- Interviewing and Hiring of Employees with the appropriate skills to meet the business needs of the operation.
Some of the Benefits available to the team:
● Professional, award winning training and development opportunities to give you a career path
● Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
● Annual Staff Appreciation Party and other Employee Recognition Events
● Discounted rates with many local businesses and third party service providers (including Estate Activities)
● Heavily subsidised accommodation (subject to availability)
● Free meals on duty
● Complimentary dry cleaning of business attire
If this sounds like the Spa Operations Manager Role for you then please apply today!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.
Spa Manager
Spa at Ashford Castle
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