Technical Support Engineer - German or French Speaker
Job Details
Full Job Description
SonicWall
delivers Boundless Cybersecurity for the hyper-distributed era in a
work reality where everyone is remote, mobile, and unsecure. SonicWall
safeguards organizations mobilizing for their new business normal with
seamless protection that stops the most evasive cyberattacks across
boundless exposure points and increasingly remote, mobile, and
cloud-enabled workforces. By knowing the unknown, providing real-time
visibility and enabling breakthrough economics, SonicWall closes the
cybersecurity business gap for enterprises, governments and SMBs
worldwide. For more information, visit or follow us on
Twitter, LinkedIn, Facebook, and Instagram.
Ready to do your
part in the cyber arms race? SonicWall offers fun, high-energy work
environments at the leading edge of technology, networking, and
cybersecurity. Whether you’re in sales, marketing, engineering,
product management, technical support, or finance, you’ll have real
opportunities to help protect more than 500,000 organizations across
the globe. If you’re ready for a career that can impact change — and
not just another job — join one of committed and enthusiastic
SonicWall teams in offices around the world.
Location: Remote ( Ireland Candidates only)
RESPONSIBILITIES:
• Responsible for providing technical support
across SonicWall product lines via Phone/Web & Emails in 24x7x365 days
environment.
• Assist customers with deployment of SonicWall
network security products like Firewall/IPS and VPN solutions.
•
Provide technical solutions and workarounds for end users with their
issues on respective product line.
• Owns customer issues from
beginning to resolution (handles in place)
• Assists customers by
diagnosing problems and providing resolutions for technical and
service issues.
• Use troubleshooting techniques and tools to
identify products that are defective and follows guidelines in issuing
service calls/contacts.
• Advises/educates customers within
procedural guidelines to ensure a complete solution to their technical
or service questions.
• Recreates, identifies and provides input
on unique or recurring customer problems.
• Focuses on delivering
a positive customer experience according to SonicWall standards.
•
Monitors and tracks issues to ensure accurate resolution.
•
Candidate should work closely with the Engineering and other cross
functional teams to replicate the issues reported by the customers,
validate the bug fixes provided through various patch releases and
resolve the customer issues in a professional manner
• Provide
consistent feedback to the team on products supported
• Remains
knowledgeable of SonicWall product line and related industry products
and technologies
REQUIREMENTS:
• Good understanding of Security, LAN/WAN
topologies and technologies.
• In-depth knowledge of OSI Model,
TCP/IP, Network Security basics.
• Ability to work on in a
high-level stress and interrupt driven environment
• Good
understanding of L2-L7 networking protocols, major Operating Systems
such as UNIX / Linux
• Demonstrated ability to use in-depth
troubleshooting to resolve or workaround customer issues using
troubleshooting tools i.e. Wire Shark, Netmon etc
• Routing and
Switching knowledge will be added advantage
EDUCATION AND EXPERIENCE:
•
Bachelor's degree in computer science/information sciences/ Electronic
& Communications Engineering
• 2+ years networking and network
security support experience with solid understanding of LAN/WAN
topologies and technologies
• In-depth knowledge of the network
protocols: TCP/IP. Routing Protocols like OSPF, RIP, BGP, Firewall ,
IDS/IPS will be added advantage.
#LI-KB7
#LI-Remote
#Networking
#Networksecurity
#Technicalsupport
SonicWall is an equal opportunity employer.
We are committed to creating a diverse
environment and are an equal opportunity employer. All qualified
applicants receive consideration for employment without regard to
race, color, ethnicity, religion, sex, gender, gender identity and
expression, sexual orientation, national origin, disability, age,
marital status, veteran status, pregnancy, or any other basis
prohibited by applicable law.
At SonicWall, we pride
ourselves on recruiting a diverse mix of talented people and providing
active security solutions in 100+ countries.
Technical Support Engineer - German Or French Speaker
SonicWall
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