Technical Writer / Content Strategy Analyst II

Full Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Writer / Content Strategy Analyst II

Job Title: Content Strategy Analyst / Technical Writer
Summary:
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview:
This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

• Are you passionate about technology and finding new ways of doing things that challenge the status quo?
• Do you enjoy finding new solutions for delivering digital content?
• Do you enjoy working on a team that interface with business partners across the globe?

Job Posting Details
Role:
• Work with cross functional Teams and multiple Business/Product Owners to create and update technical content
• Ensure updates are made to content in accordance to the CS&D writing standards
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, a tool utilized for content creation and editing
• Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki

All About You:
• Possesses strong organizational and time management skills
• Exhibit strong written and verbal communication skills
• Willingness to learn new technology programs and process to drive innovation through ingenuity, creativity, and thoughtful risks
• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
• Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
• Experience with Microsoft Office products
• Basic understanding of DITA/XML, HTML, and PDF
• Basic knowledge with MSTP/Chicago/any other technical publication guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.