Vendor Program Manager

Full Job Description

When you join Verizon

What you’ll be doing... What we’re looking for...

We are looking for a Program Manager to provide oversight, ongoing management, guidance and direction across the Third Party Vendor portfolio for assigned account(s).

• Review, understand and ensure compliance of vendor contractual commitments to maintain continuous alignment with customer contracted commitments.
• Maintain vendor contract line of sight across portfolio to remove risk of expiry.
• Explore opportunities throughout contract lifecycle to secure ongoing cost savings.
• Engage, respond to and resolve customer issues and escalations related to vendor activities.
• Develop vendor scorecards and/or dashboards as a communication vehicle to be presented in periodic reviews (monthly, quarterly and/or yearly as needed) with vendors and account teams.
• Work with suppliers to Implement corrective action plans for performance deficiencies.
• Direct and influence internal teams when issues arise that have the potential to present support or delivery risks from vendors to the customer and associated cost impacts.
• Maintain visibility of vendor spend for assigned account(s) by developing Purchase Order line of sight and ensure Finance/Commercial representatives remain informed of all activities.
• Raise purchase order requests in a timely manner, exercising due diligence as needed to keep spend at optimal levels and prevent margin erosion.
• Expand spend visibility across customer base for use as a benchmarking/negotiation tool with vendors.

What we’re looking for…

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Two or more years of relevant work experience.
• Experience in data mining/analysis of operational and financial data in Excel.
• Experience in building trusting relationships with internal and external stakeholders.
• Understanding of general contracting language.

Even better if you have one or more of the following:

• Proven experience managing Third Party Vendors.
• Proven experience managing customer escalations.
• Experience with products and services provided in the Telecom/Networking industry.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours 37.5

Diversity and Inclusion

We ’ re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.