34 Application Maintenance jobs in Ireland

We are seeking a
Business Support Engineer/Software Support Engineer
to join a global technology company's Business Messaging team in Dublin. This role combines advanced
technical support
with
software engineering problem-solving skills
, focusing on enterprise partners using large-scale messaging APIs.

The role:

9-month contract with possibility of extension.

Hybrid working model (3 days on-site, 2 days remote).

Key Responsibilities

• Provide Tier 3 technical support to enterprise partners and software providers using the Business Messaging API.
• Troubleshoot complex integrations, API issues, and enterprise-level systems.
• Debug code and implement solutions in your preferred language (Python, Java, or C++).
• Analyze and resolve problems with a strong focus on
  data structures, algorithms, and logical reasoning
  .
• Collaborate with cross-functional product and engineering teams to deliver high-quality resolutions.
• Handle low-volume, high-complexity cases with accuracy and efficiency.
• Participate in process improvements and contribute to knowledge-base documentation.

Required Skills & Experience

• Degree in
  Computer Science, Engineering, or related field
  (or equivalent practical experience).
• Experience in
  technical support, application support, or production engineering
  .
• Hands-on experience supporting business messaging platforms (
  e.g., WhatsApp Business API, Twilio, MessageBird, 360Dialog, or similar)
  , including troubleshooting API integrations for enterprise clients.
• Proven ability to
  debug and implement code
  in Python, Java, or C++.
• Solid knowledge of
  data structures, algorithms, and problem-solving techniques
  .
• Hands-on experience with
  APIs, SaaS applications, and enterprise systems
  .
• Strong communication skills to work effectively with global teams and external partners.

Nice to Have

• Experience in
  enterprise integrations
  and SaaS environments.
• Background in
  fast-paced tech or consulting companies
  .
• Familiarity with troubleshooting platforms such as
  Postman, Splunk, Autosys, Jira/Confluence
  .

This role is available for someone who has experience working in a Hotel environment in either a Reservations, Revenue or Front Office role for a minimum of 2 years. Ideally someone who is confident, customer focused and who is technically minded. This role is ideal for someone looking to upskill and learn more about the field of Revenue Management. The role is full time, the successful candidate will be able to choose from a variety of workplace options – fully remote, fully office based or a hybrid option.

You will be responsible for client support, relationship building, system training & successfully onboarding new clients to our software. To liaise with the Development Team, Lead Developer and Business Manager and have the ability to multitask projects.

The ideal candidate would have

• Previous experience in customer focused role
• Previous Hotel experience in a Reservations, Revenue or Front Office role
• Experience with Property Management Systems & Channel Managers
• Proficient in MIcrosoft Excel
• Excellent organisation and administrative skills
• The ability to multitask, prioritise & juggle timelines
• Strong ability to manage relationships
• A self-starter who is able to manage their time and work to deadlines
• Comfortable working on multiple projects at the same time
• Good attention to detail
• Confidence to speak up if you are unsure or need help

About The Role

Principle Accountabilities

Client Support and Retention

• To maintain regular contact with existing clients
• To handle & prioritise customer requests
• Troubleshoot a variety of technical issues customers may experience and manage any escalations internally around these issues.
• Provide ongoing training to clients to ensure they successfully adopt Rate Wise products
• Manage multiple client cases at a time with strict observance of associated tasks and deadlines.
• To communicate clearly, professionally & effectively with clients & partner software companies
• Become a Rate Wise product expert to enable you to carry out a successful implementation for each customer

New Business

• To establish a good working relationship from the outset by communicating meaningfully with new clients and ensuring that their experience with Rate Wise is a positive and professional one
• To carry out & complete the onboarding process with new clients & assist with the training process
• To identify potential new clients from existing customers and pass on any leads to the Business Manager

Rate Wise Development & Support

• To liaise with the Business Manager and Development Lead, to issue tasks to the development team and prioritise the work load: Prioritising clients firstly
• To follow up on issued tasks and to verify the work has been completed by testing it where possible.
• To become competent in the applications we use to help streamline our productivity: , MS Teams and Microsoft Azure.
• To follow up on any errors, bugs, failures in systems and ensure we rectify and bring all issues to a closed or fixed status.
• To work with the Rate Wise development team by capturing customer feedback. Actively make suggestions and recommendations for software enhancements in line with client demand and industry developments.
• To organise and liaise with external companies & suppliers as & when needed.
• To update testing documentation with new products and features for use by the external testing company.

Communication, Leadership & Teamwork

• To attend all internal meetings as requested
• To liaise with other departments.
• To be completely familiar with all Rate Wise products and services, and to promote them whenever possible
• To lead by example, specifically with regard to personal presentation, punctuality, attendance, application to work, team work and customer care

Required Criteria

• Do you have 2 years work experience in a hotel Reservations, Revenue or Front Office Role?

Skills Needed

Reception skills, Reservation skills

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited
• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024
• Awarded 'Best Workplace in Ireland 2024'
• Awarded 'Best Workplace for Women in Ireland 2024'
• Awarded 'Best Workplace for Health & Wellbeing 2024'
• Awarded 'Outstanding Employer' by Failte Ireland
• Shared accommodation available if required
• Excellent working environment
• Learning & development opportunities
• Career progression opportunities
• Competitive salary
• Staff uniform
• Employee discount rates as well as friends and family rates
• Breakfast, lunch and dinner options provided
• Newly refurbished staff canteen
• Annual housekeeping awards including overall employee of the year and quarter year
• Summer and Christmas party
• Flexible working hours
• Excellent hotel staff rates across Ireland, UK & Continental Europe
• Employee assistance programme
• Discounted health Insurance
• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed

OVERVIEW

The role of "Sage Application Support" involves manning a help desk to provide support on Sage software products in response to customer queries. This is a temporary role to provide extra resource for our busiest time of year – "Payroll Year End" (3 months November to January), but could lead to an opportunity to apply for a full-time position.

The ideal candidate will have excellent telephone and interpersonal skills, good organisation abilities and knowledge of accounting & payroll procedures. Past experience in a software application help desk environment and troubleshooting skills would be a distinct advantage. Full training will be provided.

DESCRIPTION

Job title: Sage Application Support Agent – Temporary (3 months)

Department: Support

Responsible to: Support Team Lead.

Location: Tramore, Waterford.

Purpose: Provide application support to customers on Sage software products supplied by Pimbrook.

Core Duties and Responsibilities:

1. Respond to customer queries efficiently and consistently within agreed service levels.

2. Record all customer queries accurately in the support system.

3. Investigate and provide accurate solutions to customer queries where possible using the knowledge provided from training, in house systems & tools and colleagues & partners.

4. Escalate queries that cannot be answered to the appropriate source (e.g. senior support staff or manager, technical staff, 3rd party partners, etc.).

5. Update queries logged in the support system to reflect their current status and latest actions performed and/or required.

6. Work as part of the help desk support team to ensure all customer queries are being logged and progressed to a satisfactory solution as efficiently and quickly as possible.

7. Liaise with implementation, technical, sales and administration teams where necessary.

8. Help to maintain a customer service knowledge base of documents that provide solutions to issues already solved.

Minimum Qualifications:

The successful candidate the following:

• Fluent in English language both written and verbal.
• Excellent telephone manner and communication skills.
• Good administration and organisational skills.
• Good computer skills.
• Accounting and/or payroll knowledge.

Additional Relevant Qualifications:

The following attributes will be an advantage:

• Past experience in a customer support or help desk environment.
• Accounting and/or payroll experience.
• Knowledge of the Sage Payroll (Micropay) and Sage 50 applications.
• Problem solving ability.
• Technical skills (e.g. Excel, SQL Server, MS Office, MS Windows).
• Flexible positive attitude.

Job Types: Full-time, Fixed term

Contract length: 3 months

Pay: From €2,500.00 per month

Benefits:

• On-site parking
• Sick pay

Experience:

• accounting or payroll: 1 year (preferred)

Language:

• English fluently (required)

Work Location: In person

Application Support Analyst – Front Office / Trading Floor

Contract, Dublin

Min. 12 month contract.

We're hiring an Application Support Analyst to join a fast-paced front-office environment in Dublin.

You'll be the go-to person keeping trading systems running smoothly — supporting traders, resolving issues, and ensuring the desk can operate without disruption.

This isn't a pure desktop role — it's a mix of application and front-office support, working closely with trading, risk, and technology teams.

What you'll be doing

• Provide day-to-day support for front-office applications and trading tools.
• Troubleshoot issues in real time and liaise with traders, IT, and infrastructure teams.
• Assist with incident management, ticketing, and basic Excel-based analysis.
• Ensure systems, pricing tools, and feeds are stable and responsive.

What we're looking for

• 4–10 years' experience in application or trading floor support within a bank or financial institution.
• Comfortable in a front-office or high-pressure trading environment.
• Good Excel skills; VBA or Python exposure is a plus.
• Strong communicator — able to speak directly with traders and manage expectations.
• Based in Dublin, able to work on-site (start by 8:20 a.m.).

Contract Details

• Day rate:
  €500–€600/day (depending on experience)
• On-site:
  Dublin
• Initial term
  6–12 months
• Start date:
  ASAP

If you've supported a trading or risk desk before and enjoy solving problems in real time, this is a great opportunity to work at the sharp end of market technology.

Job Description:

Our client, a financial services company, is seeking an Application Support Analyst to deliver ongoing technical support for bespoke internal applications built on Microsoft SQL Server. This permanent role offers the opportunity to contribute to core system enhancements while ensuring optimal application performance and user support.

Job Responsibilities

• Deliver advanced support for internal business-critical applications, diagnosing and resolving escalated technical issues.
• Analyse data and application behaviour to identify root causes and performance inefficiencies.
• Write and optimise SQL queries and stored procedures to ensure system integrity and resolve issues.
• Collaborate with software development teams to test and implement new system features and upgrades.
• Participate in deployments, configuration changes, and release management activities.
• Maintain comprehensive technical documentation and contribute to internal knowledge bases.
• Work closely with business stakeholders to translate functional requirements into technical improvements.
• Escalate complex issues requiring development-level changes.
• Mentor junior members of the IT support team.

Experience Required

• Minimum 5 years of experience in application support or software maintenance within a regulated or business-critical environment.
• Proficient in Microsoft SQL Server, including T-SQL, stored procedures, data analysis, and familiarity with SSIS.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Proven ability to work cross-functionally between technical and non-technical teams.
• Background in financial services or similar highly regulated industries is preferred.

Desirable Skills

• Experience supporting pension, financial, or insurance administration systems.
• Familiarity with data reporting tools such as SSRS, Power BI, or advanced Excel functions.
• Knowledge of ITIL frameworks and incident management practices.
• Exposure to .NET or modern development frameworks is beneficial.

Educational Requirements

• A third-level qualification (Bachelor's degree or diploma) in Computer Science, Information Systems, or a related discipline, or equivalent industry experience.

How to Apply

To apply for this role, please submit your updated CV. If your skills and experience match the job requirements, you will be contacted to discuss your application in detail.

Application Support Technician

About Your New Employer

• Innovative and Growing Company
  : Join a dynamic team at a leading organization known for its commitment to innovation and excellence.
• Supportive Work Environment
  : Work under the guidance of experienced professionals and collaborate with a dedicated team.
• Career Development
  : Opportunities for professional growth and development within the company.

About Your New Job

• Application Support
  : Provide first and second-line support for Infor M3 ERP (version 13.3) and custom-built applications, ensuring their reliability and stability.
• Issue Investigation & Resolution
  : Analyse, reproduce, and resolve application incidents, liaise with end users, and create knowledge base articles for recurring issues.
• Technical Skills & Tools Usage
  : Write and run SQL queries, use tools like Postman for API interactions, and support data imports, exports, and integration flows.
• Collaboration & Communication
  : Work closely with the Helpdesk Supervisor, collaborate with Business Analysts and developers, and maintain clear communication with stakeholders.
• Continuous Improvement
  : Identify opportunities to improve application usability, performance, and efficiency, and participate in application testing during system upgrades and projects.

What Skills You Need

• ERP Systems Experience
  : Hands-on experience with ERP systems, particularly Infor M3 ERP (version 13.3; multi-tenant experience desirable).
• Technical Proficiency
  : Proficiency in SQL, APIs (RESTful and SOAP), and application troubleshooting tools.
• Problem-Solving Skills
  : Ability to investigate and resolve application issues independently before escalating.
• Communication Skills
  : Strong communication skills to interact with end users and stakeholders effectively.

What's on Offer

• Competitive Salary
  : Attractive compensation package.
• Benefits
  : Comprehensive benefits package including health insurance, retirement plans, and more.
• Career Growth
  : Opportunities for professional development and career advancement within the company.

What's Next

Apply now by clicking the "Apply Now" button or call me, Michael Magee, on If the job isn't quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.

W
h
at you'll be doing
As an Application Specialist, you will play a pivotal role in configuring, implementing, and maintaining Fenergo and similar applications, ensuring its smooth operation and integration with other business systems. You will work closely with various departments, including business stakeholders, portfolio management and peer technology teams, to support and enhance the use of the Fenergo platform across the organization.

As an Application Specialist within the Information Technology department your primary responsibilities will include:

• Manage and support the Fenergo application, ensuring it meets business requirements and operates efficiently.
• Support the design, development and implementation of Data Management strategies for Fenergo.
• Provide ongoing system administration, troubleshooting, and issue resolution.
• Conduct regular system maintenance, including updates, patches, and system health checks.
• Develop and maintain documentation related to system configurations, user guides, and troubleshooting procedures.
• Support integration efforts between Fenergo and other enterprise applications, ensuring data accuracy and consistency across systems.
• Support testing of new features and enhancements, ensuring minimal disruption to daily operations.
• Identify opportunities for process improvements and automation within the Fenergo platform and collaborate with stakeholders to implement solutions.
• Assist in preparing reports and data extraction from Fenergo for analysis, audits, and decision-making.

The ideal background for this role:

• Bachelor's or Master's degree (or equivalent higher education) in Information Technology, Data Engineering, or a related field.
• Proven experience working with Fenergo or similar AML/KYC management software (minimum of 3 years).
• Experience in system configuration, customization, and integration of financial applications.
• Proficiency in SQL and data query languages to extract and manipulate data.
• Familiarity with reporting and analytics tools used in conjunction with Fenergo (e.g., Microsoft Excel, Power BI, or similar).
• Familiarity with "low code platforms", such as Microsoft Power Platform or similar.
• Self-motivated, proactive, with a strong sense of ownership, initiative, and problem-solving abilities.
• Excellent communication skills, with the ability to translate complex technical concepts to non-technical stakeholders.
• Detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• Excellent communication skills in English.

R
o
l
e Location/Hybrid Schedule
This role can be based in our Jersey, London, Southampton, Luxembourg or Dublin offices. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual's preferences and circumstances.

With over 25 years' experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.

Our Mission:

To continuously optimise our partner's distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.

Our Vision:

To create value and make a difference

Our Values:

Creativity & Imagination

Passion Energy & Ambition

Hire & Retain the Best

Leadership

Teamwork

Respect

Excellence

The Application Support Technician will provide day-to-day support for Infor's M3 ERP solution (version 13.3) and the organisation's suite of custom-built business applications. This role requires a technically capable and resourceful individual who can investigate and resolve application issues, optimise system use, and ensure minimal disruption to business processes.

They will work under the guidance of the Helpdesk Supervisor and collaborate with experienced Business Analysts when necessary. However, they must possess a curious, driven mindset and exhaust all reasonable troubleshooting options before escalating. This is a hands-on role requiring experience with ERP systems, SQL, APIs, and application troubleshooting tools.

Key Responsibilities

1. Application Support

2. Provide first and second-line support for Infor M3 ERP (version 13.3; multi-tenant experience desirable).

3. Support the organisation's custom-built applications, ensuring reliability and stability.
4. Monitor application performance and troubleshoot functional or technical issues.

5. Assist with application configuration, testing, and deployment of updates.

6. Issue Investigation & Resolution

7. Analyse, reproduce, and resolve application incidents logged in the helpdesk system.

8. Liaise with end users to gather information, document steps to replicate issues, and determine root causes.
9. Explore all available troubleshooting options before escalating to Business Analysts or developers.

10. Create and maintain knowledge base articles for recurring issues.

11. Technical Skills & Tools Usage

12. Write and run SQL queries to extract, validate, and manipulate data.

13. Use Postman (or similar tools) to interact with APIs for troubleshooting, integration testing, and data verification.
14. Understand and work with RESTful and SOAP APIs.

15. Support data imports, exports, and integration flows between systems.

16. Collaboration & Communication

17. Work closely with the Helpdesk Supervisor to prioritise and resolve application issues.

18. Collaborate with Business Analysts and developers on application enhancements and fixes.

19. Maintain professional and clear communication with stakeholders, ensuring timely status updates.

20. Continuous Improvement

21. Identify opportunities to improve application usability, performance, and efficiency.

22. Suggest enhancements to streamline workflows in M3 and custom applications.
23. Participate in application testing during system upgrades and projects.

Company Benefits:

Pension Scheme

Bike to Work Scheme

Gym/Wellbeing Contribution

Employee Purchase Scheme

Phone Repair Discount

Educational Assistance Program

Company Events

Free Parking

NUACOM is an Irish company established in 2009 and is quickly becoming the leading B2B Cloud Business Phone System provider in Ireland. The vision of the company is to leverage the latest technologies to build amazing live communication tools for businesses around the world.

High demand for our services is driving our current growth and we are looking for ambitious and talented people to join our team.

We are seeking an experienced Application Support Engineer to provide exceptional support to NUACOM's customers. This role requires a proactive, customer-focused individual with a strong technical background in VoIP systems, cloud telephony, or business communications. The ideal candidate will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

Job Description

In this role you will be mainly required to perform the following duties:

• Provide first-line support for NUACOM's VoIP and cloud communication services.
• Respond to customer inquiries via email, phone, and chat, ensuring timely and effective resolutions.
• Troubleshoot technical issues related to VoIP setups, integrations, and network configurations.
• Escalate complex issues to next level when necessary while maintaining ownership of customer interactions.
• Assist customers with integrations into their CRM, helpdesk, or collaboration platforms (e.g., HubSpot, Microsoft Teams, Salesforce, Zoho).
• Engage with the end-user in a professional and empathetic manner and lead to the issue resolution
• Continuously learn the product and contribute to the knowledge base.
• Responsible for number porting

Job Requirements

Must have:

• Excellent verbal and written skills (English).
• Work experience with support or development for: B2B telecom, SaaS, hosted or on-premise phone systems (PBX), VoIP, UCaaS, SIP or WebRTC Protocols.
• CCNA certified
• Familiarity with troubleshooting network-related issues (e.g., latency, jitter, firewalls, and NAT settings).
• Experience with structure cabling
• PC and Internet skills should be at "Advanced User Level".
• Diploma or reputable Certification in Computer Sciences.
• Ability to work independently while collaborating effectively with a remote team

What we offer

• Great work conditions. Well located office in a modern building in Maynooth off the M4, away from the traffic.
• Career growth, upskill training and study support.
• Fair remuneration and year-end rewards.
• Private medical insurance scheme.
• Company social events.

Job Types: Full-time, Permanent

Pay: €30,000.00-€35,000.00 per year

Benefits:

• Additional leave
• Company events
• Flexitime
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Application question(s):

• Are you CCNA certified?

Experience:

• Network support: 1 year (preferred)
• Cabling: 1 year (preferred)

Work Location: In person