345 Human Resources jobs in Ireland

**Customer Service Representative - English/French Speaking**
At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible.
We are currently looking to recruit a Customer Service Representative. Based in our office in Dublin, Ireland you will be responsible for, but not limited to, the following.
**Work Schedule:** Monday - Friday day shift, including a hybrid work model
**Responsibilities**
The Customer Service agent is responsible for maintaining a positive experience for our customers. The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently.
The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:
+ Daily processing of orders in an accurate manner.
+ Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
+ Resolving order, shipping, returns, credits & invoice queries.
+ Dealing with customer complaints, escalating to management as appropriate.
+ Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
+ Investigating and processing returns orders, credits & invoice queries.
+ Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
+ Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
+ Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
+ Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
+ Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
+ Ensure compliance with all relevant guidelines and controls - legal, regulatory and other country or customer specific requirements.
**Qualifications and Experience**
+ Education: Some third level preferred or similar experience preferred.
+ Languages: Fluency in English and French required.
+ 1-2 years' experience in a Customer Service / Order Management role.
+ Strong team member, building an environment of trust and inclusivity.
+ Solution orientated and ability to work on own Initiative.
+ Operates in a collaborative mindset.
+ Communication skills with strong interpersonal skills including active listening.
+ Strong attention to detail.
+ Ability to multi-task and adapt in a fast and dynamic organization.
+ Demonstrated passion for excellence with respect to treating and caring for the customers.
+ SAP system knowledge and familiarity with order management processes preferred.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
Our European Corporate Trust business is seeking to appoint a Conventional Debt Analyst on a 12 month Fixed Term Contract basis who has a knowledge of Conventional Debt and Credit Linked Note transactions (High Yield, Corporate, Retail, EMTN, Convertible Bonds and CLN's), Loan Servicing, Cash Management, Rate Calculations and Relationship Management. This highly motivated individual will be part of an existing team and be able to effectively manage the demands of the role as our business continues to grow.
The role holder will provide ownership of all functions required within this role.
Role based in our Cherrywood Office (3 days in the office, 2 days from home)
**Key working relationships**
The role holder will be required to build and maintain effective relationships across the Bank and its parent, as well as with external parties and stakeholders.
The role holder will be part of a specialist team and will be expected to exhibit team work, attention to detail, ability to work to tight deadlines, detailed technical knowledge with the ability to manage a heavy and varied work load
**Principal accountabilities of Position**
+ Maintain a portfolio of deals and all tasks resulting including Invoice Collection, Investor report validation, Servicer data collection, Loan Collection and Interest Payment Date (IPD) reconciliations
+ Complete Rate Calculations
+ Act as a focal point for allocated clients
+ Ensure accurate set up and maintenance of transactions
+ Maintain accurate ledgers for their portfolio of deals - balance/transaction details
+ Instruct internal/external payments for their portfolio of deals. Review and approval sign off for colleague's payments
+ Accurately report cash movements/positions to Treasury daily
+ Ensure accurate creation, verification and actioning of diary dates for future events derived from relevant documentation.
+ Liaise with operations regarding the implementation of new transactions
+ Ability to resolve transactional and deal related issues
+ Interpret transaction documents to decipher complex cash movements, legal and deal specific requirements.
+ Perform cash flow entries related to closing activities and subsequent funding's in conjunction with the Account Manager
+ Monitor ticklers and complete activities to ensure prompt completion of trustee duties and to mitigate risk
+ Review and respond to customer requests and investor inquiries in a timely and accurate manner
+ Build and develop client relationships.
+ Maintain a current level of industry knowledge and comply with all company policies and procedures and all applicable government regulations
+ Adhere to all policies and procedures and have an ability to implement and monitor controls
**Essential experience, skills and competencies:**
+ Knowledge of the Corporate Trust products and market desirable.
+ Knowledge of Bonds and Loan transactions desirable.
+ Open to candidates from a Treasury background with a knowledge of cash movements
+ Experience of rate calculations
+ Experience of transaction documentation review, deal execution and / or legal experience desirable.
+ Relevant experience in Financial Services preferably within a similar role.
**Skills**
+ Good client skills.
+ Ability to operate within a busy team environment, build relationships across business lines, strong communications skills
+ Ability to prioritise and manage a heavy and varied workload while demonstrating strong attention to detail
+ Ability to meet demanding and tight deadlines
+ Strong transaction management skills
+ Strong administrative skills
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
We are seeking a highly motivated and detail-oriented individual for an **Associate Director, Training Governance** role. This role will provide centralized governance for coder readiness, ensuring all production teams meet minimum training standards prior to release. The successful candidate will be responsible for ensuring all coders meet standardized training requirements across regions and for driving innovation in training processes and tools. This position plays a pivotal role in elevating training quality globally by bridging current inconsistencies between training content delivery and assessment across locations.
**Schedule** : Full-time position with standard working hours of Monday - Friday, 9am - 5pm.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
**Governance & Standardization:**
+ Develop, implement, and maintain a centralized governance framework for training and coder readiness
+ Define and enforce minimum standards for training content, delivery, and assessment across all regional sites
+ Ensure alignment between training practices and production requirements to minimize readiness gaps
**Training Program Oversight**
+ Oversee the development and refinement of global training curricula, ensuring content accuracy and consistency
+ Collaborate with subject matter experts and regional trainers to review and improve training materials
+ Monitor training compliance and identify areas for improvement through structured evaluations and feedback loops
**Cross-regional Alignment**
+ Act as a neutral, central point of coordination between regional training teams to ensure global consistency
+ Facilitate best practice sharing and cross-regional collaboration to eliminate redundant or conflicting training approaches
+ Lead initiatives to harmonize training tools, platforms and evaluation criteria
**Process Improvement & Innovation**
+ Use data driven insights to continuously improve training effectiveness and relevance
+ Introduce scalable training solutions that leverage technology
+ Identify emerging training needs and proactively design strategies to address them
**Quality Assurance Support**
+ Analyze training-related root causes of QA issues and implement corrective action plans
+ Collaborate with QA teams to align training priorities with operational goals
+ Track and report on key QA trends linked to training gaps or inconsistencies
**Performance Monitoring & Reporting**
+ Establish metrics to track training effectiveness, learner progress, and knowledge retention
+ Prepare and deliver regular reports and dashboards for leadership, highlighting training KPIs
+ Leverage process analytics to drive data-informed decision-making
**Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours.**
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) in business, HR, Operations, or a related field
+ Experience working in a global or cross-regional organization
+ Knowledge of training and development platforms or tools
+ Proven experience in training governance, learning and development, or process improvement
+ Experience with quality assurance frameworks and training standardization
+ Advanced level of proficiency with Excel
**Soft Skills:**
+ Communication and cross-functional leadership skills
+ Ability to work in a globally distributed environment and drive consistency across regions
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved._
#RPO #BBMRAQ

**About the Role:**
**Grade Level (for internal use):**
11
**The Team:**
Join a best-in-class team of People professionals in the EMEA region, working collaboratively to provide the highest level of employee and business support. Our team values a global mindset, leveraging diverse perspectives to enhance our People strategies and practices.
**This role requires work from Dublin office 2 days a week or 9 days a month.**
**Responsibilities and Impact:**
**Impact:**
As a Regional People Advisor, you will play a pivotal role in enhancing the employee experience across Ireland, the Netherlands, the Nordics, Switzerland, and Austria. By partnering with various People team members, Centers of Excellence (COEs), and external consultants, you'll deliver innovative People solutions tailored to local employment laws and best practices. This role offers a fantastic opportunity to act as a strategic advisor, where your insights will directly influence talent engagement, development, and retention. You will advise People Leaders and employees on a broad spectrum of people matters, including performance management, employee relations, and compliance, thereby positively impacting the daily lives of employees and aligning workforce strategies with business needs.
**Responsibilities:**
+ **Regional Advisory Services:** Provide People advisory services on local employment laws, compliance, and best practices, ensuring alignment with local labor legislation.
+ **HR Initiatives:** Support the implementation of People initiatives that align with global business goals while addressing local needs to drive enterprise strategy.
+ **Performance Management:** Guide People Leaders and employees through the performance management process, ensuring consistency and fairness in appraisals, and advising on performance improvement strategies.
+ **Employee Relations & Compliance:** Collaborate with Employee Relations & Compliance teams to create positive employee relations environments and ensure adherence to local labor laws and regulations.
+ **Talent Development:** Identify regional talent development needs and support the deployment of local training and development programs, ensuring their successful implementation.
+ **Coaching & Support:** Coach People Leaders and team members on best practices for managing people, performance, and career development, and provide support in resolving employee performance issues.
+ **Data Analysis:** Partner with the Insights and Analytics Team to analyze data, inform strategic decisions, and enhance people-related forecasting for your countries.
+ **Process Improvement:** Drive continuous improvement of People processes by leveraging technology, automation, and AI tools to streamline operations, increase efficiency, and enhance the employee experience.
+ **Engagement Initiatives:** Support local people engagement initiatives that align with enterprise and business objectives, collaborating with leadership to enhance employee engagement and foster a high-performance culture.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Sound knowledge of Irish employment law, including labor regulations, compliance, and People best practices.
+ At least 5 years of progressive People experience with a strong generalist background, particularly in a regional advisory role.
+ Demonstrated experience in supporting performance management processes, including employee reviews, feedback, and improvement plans.
+ Excellent verbal and written communication skills, with the ability to build trust and credibility with both leadership and employees.
+ Ability to analyze data and make informed decisions that support business outcomes.
+ Skilled in resolving complex People issues, with the ability to make sound decisions under pressure and manage conflict effectively.
+ Proficiency in navigating the cultural nuances of various European countries, with the ability to tailor People strategies to align with local contexts.
+ A Bachelor's degree in Human Resources, Business, or a related field is preferred.
+ **This role requires work from Dublin office 2 days a week or 9 days a month.**
**Additional Preferred Qualifications:**
+ Knowledge of employment laws in the Netherlands, the Nordic countries, Switzerland, and Austria or other European countries.
+ Familiarity with works council processes and regulations, particularly in the Netherlands or Germany, is highly valued.
+ Business fluency in English and ideally proficiency in another European language, such as Dutch, German, or Swedish.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), HUMRES202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Dublin, Ireland

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
**Role Description**
SMBC is seeking a Benefits and Payroll Specialist who has a strong passion for employee benefits and payroll-related activities and is interested in building a career at a fast growing and reputable Bank. The Benefits and Payroll Specialist will facilitate third-party benefit provider relationships and partner with vendors to administer leaves of absence, pension schemes, and other benefits claims. They will be given opportunities to participate in policy interpretation, eligibility determination, and day-to-day administration of health and welfare benefits, retiree programs, and well-being initiatives. You will play a key role in coordination of payroll data and reconcile benefits-related deductions to ensure compliance with Irish regulations.
This role will report to the Director of Benefits.
**Role Objectives: Delivery**
+ Support employee benefits programs (e.g., health coverage, life assurance, pension schemes, EAP, paid time off) and related activities (e.g., open enrolment, benefits communications, SuccessFactors integration).
+ Liaise with third-party benefit providers to process invoices, standard leaves of absence, and other benefits claims.
+ Communicate and relay policy interpretation, eligibility determination, and day-to-day administration of benefits and wellness programs tailored to Ireland-specific needs.
+ Manage monthly payroll processing by gathering all pay inputs, coordinating with payroll providers, and reviewing benefit-related deductions to ensure accuracy and compliance.
+ Support benefits-related audits and governance activities, including oversight of the Tralee Pension Scheme.
+ Demonstrate familiarity with local business operations and key stakeholders to support day-to-day benefits and payroll administration.
+ Serve as an initial point of contact to resolve benefits inquiries in real-time.
+ Collaborate with compensation, payroll, and finance teams to ensure accurate processing of interrelated transactions (e.g., medical deductions, leave impacts on bonus eligibility).
+ Identify and implement opportunities for increased centralization, efficiency, and automation of routine processing activities.
+ Partner with HR and external vendors to coordinate benefits activities, including wellness initiatives and open enrolment campaigns.
+ Communicate effectively with external vendors to resolve inquiries and support vendor selection through basic cost and service analyses.
+ Demonstrate foundational understanding of Ireland-specific benefits and payroll processes to improve tactical and operational administration.
+ Utilize technical applications (e.g., Microsoft Excel, Word, SuccessFactors) and develop new skills to enhance efficiency and automation.
+ Maintain working knowledge of Irish employment laws and regulatory requirements (e.g., pension governance, audits, data privacy) to support compliance.
+ Stay informed on trends and developments in benefits and HR through training, workshops, and professional publications.
**Qualifications and Skills**
+ Recommended experience: 3-5 years in Human Resources and Benefits, with direct experience in benefits administration that includes coordination with payroll processes. Ireland-specific experience is strongly preferred.
+ Strong attention to detail and accuracy, especially in reporting and documentation.
+ Strong understanding of Irish employment regulations and pension governance.
+ Familiarity with payroll processes and benefits-related deductions.
+ Ability to manage multiple priorities and collaborate across teams in different time zones.
+ Experience with SuccessFactors or similar HRIS platforms is a plus
+ Have strong verbal and written communication skills.
+ Ability to demonstrate a self-motivated and disciplined approach to learning and working.
+ Ability to work in a team environment and demonstrate leadership skills when needed.
+ Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals
**Additional Requirements**
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Please Note:** This position will include supporting our EU Customers.
**This is a Flexible position based in our Dublin, Ireland office. Our Flexible work persona requires a minimum of 2 days per week in the office.**
**In addition, this position requires shifts that cover weekend days.**
The ServiceNow PSE (Production Service Engineering) team is a group of highly technical engineers who are tasked with maintaining and supporting the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure.
Our engineers are empowered to drive technical resolutions across the technology stack of the cloud infrastructure and instance automations. They are also tasked with driving forward the operability and reliability of the automations to drive down the number of incidents and to reduce MTTR.
To accomplish this our engineers, combine solid analysis and troubleshooting skills, software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.
**What you get to do in this role:**
+ Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack.
+ Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
+ Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design.
+ Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
+ Mentor and Coach other team members.
**Important Note on the Role:**
+ Availability for weekend shifts: Must be able to work weekends, with corresponding days off during the week. E.g. Tuesday - Saturday or Sunday - Thursday.
+ Willing to work 4 x 10 or 5 x 8 including weekends.
+ Required to be on-call as needed.
**To be successful in this role you have:**
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years of experience in enterprise technical systems support, operations and development.
+ Good knowledge of Linux systems.
+ Coding in one or more of these languages - JavaScript, Python, Java and Bash.
+ Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
+ Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle. Web application / API development and operations experience.
+ Experience in using Splunk for analysis and reporting.
+ Strong troubleshooting, analysis and problem-solving skills.
+ Agile methodologies and software development lifecycle experience.
+ Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack.
+ Metric-driven mindset.
+ Engage with customers and partners to drive resolutions and efficiency.
+ Good knowledge of Observability and Monitoring.
**Nice to Have:**
+ Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes).
+ Experience developing on the ServiceNow Platform.
+ Knowledge in nginx, Kafka, Grafana, Prometheus.
+ Knowledge in Ansible, Puppet, Terraform.
**Soft Skills:**
+ Self-motivated and having a customer support mindset.
+ Team-first attitude and uncompromising attention to detail.
+ Strong leadership and mentoring capabilities, with experience guiding cross-functional teams.
+ Excellent communication and problem-solving skills, with the ability to explain technical concepts to nontechnical stakeholders.
+ Passion for innovation and improving AI-driven user experiences.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
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ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
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By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Sales and Service Advisor
**In partnership with our client, a leading provider of personal and business banking services in Ireland, we are seeking a** **Sales &** **Customer Advisor.** **This role is based on-site in their office in Blackrock Co. Dublin.**
**Contract:** **12 months**
**APA in Loans & Regulations is required for this role.**
**As a Sales & Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day-to-day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach.**
**Your Team:**
**Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound, outbound phone calls and other digital capabilities.**
**Your Responsibilities:**
**Work effectively as part of a high-performing team delivering excellent customer service and on own initiative.**
**Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey, where qualified to do so, further improving the customer experience.**
**Ensure accuracy by being quality-focused and adopt a right first time approach at all times.**
**Support and deliver for customers in our inbound,outbound and our digital channels.**
**Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.**
**Take ownership and deal with customer queries in an effective, professional and compliant manner.**
**Maximising opportunities to achieve the bank's customer goals and commercial objectives by generating and executing sales from customer leads through holding collaborative customer conversations (where qualified to do so) in accordance with the my clients ethos and processes and procedures.**
**Understanding of customers needs, customer segments, products and digital capabilities in order to developing meaningful customer relationships through positive customer engagement interactions.**
**Maintain knowledge of the regulatory codes and legislation impacting on day to day work.**
**Commit to continuous professional development and agree an annual performance and professional development plan with the manager.**
**Continuously review skills, and be flexible and open to feedback.**
**Be 'risk aware' and contribute to the maintaining of robust risk framework by ensuring your customer interactions are conducted in accordance with legislative, regulatory, policies and offer solutions to customers are appropriate to their needs.**
**Requirements:**
**Essential**
**To work with our customers regarding their financial requirements, an APA in Loans and Regulations with up-to-date CPD hours for the relevant CPD years.**
**Strong English language skills verbally and written is essential.**
**Desired**
**Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience**
**Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment**
**Committed to and enjoys working in a fast paced customer focused environment**
**Proactive, forward looking and driven philosophy**
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

**Job Description :**
**Job Title:** Logistics Customer Service Manager
**Location:** Dublin
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.
Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture.
**About the role:**
This role manages the customer service and logistics operations for Diageo's NI keg and IOI packaged goods portfolio, covering warehousing, secondary distribution, and reverse logistics. It collaborates with internal teams (Demand, Planning, Primary Logistics) and external collaborators (3PLs, customers, representative bodies). The role is pivotal in ensuring seamless service delivery to over 10,000 customers weekly across On-Trade and Off-Trade channels.
This role will lead the Northern Ireland and Ireland of Ireland packaged goods logistics customer service function, ensuring high service levels, operational efficiency, and collaborator satisfaction. The role requires balancing strategic oversight with hands-on leadership, especially in navigating complex interpersonal dynamics and emotional intelligence across diverse collaborator groups.
**Role Responsibilities:**
+ **Customer Service Leadership** : Own the customer experience across logistics touchpoints, ensuring Key Performance Indicators are met or exceeded.
+ Customer & Relationship Management: Build and maintain strong relationships with internal teams and external partners.
+ **People Leadership** : Lead with empathy and resilience, managing emotional dynamics and fostering a culture of trust and accountability.
+ **Project & Change Management:** Drive continuous improvement and lead strategic projects that enhance service, reduce costs, and improve compliance.
+ **Contract & Budget Oversight:** Manage 3PL contracts and operational budgets, ensuring value delivery and adherence to SLAs.
+ **Compliance & Safety:** Champion health and safety standards and ensure full compliance with legal and Diageo policies.
+ **Knowledge Leadership:** Act as a go-to expert and "super user," demonstrating deep institutional knowledge to support team development and operational excellence.
**Experience / skills required:**
+ Degree or equivalent experience in Supply Chain, Logistics, or related field
+ 5+ years in logistics management, preferably in FMCG or drinks industry
+ Proven experience in contract management, project leadership, and collaborator engagement
+ Strong emotional intelligence and people management skills
+ Familiarity with SAP and Diageo systems
+ Deep understanding of Republic of ireland keg operations and retail logistics landscape
+ Ability to flex communication style across diverse collaborators
+ Resilience and maturity in handling high-pressure, emotionally charged situations
+ Strategic mindset with a hands-on approach to problem-solving
+ Trusted leadership presence-able to "stand up when needed"
+ Passion for continuous improvement and team engagement
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
St James Gate
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (