231 Human Resources jobs in Ireland

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ **Experience:** 1+ years in a customer-facing **technical support or troubleshooting role**
+ **Troubleshooting:** Demonstrated experience and ability to troubleshoot and resolve complex technical issues in a **structured way** .
+ **Technical Skills:**
+ Ability to read Java/JavaScript code (not required to write).
+ Ability to debug browser and HTML-related issues.
+ Familiarity with ServiceNow (preferred, but not mandatory).
+ Comfortable reading log files
+ **AI Awareness:** Experience in leveraging AI tools, automating workflows, or critically evaluating AI's impact on processes.
+ **Mindset:**
+ Strong critical thinking and "connect the dots" problem-solving.
+ Focused on taking ownership and initiative.
+ Commitment to quality and customer service.
+ Comfortable collaborating with engineers and working in technical environments.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you'll do :**
As a Technical Landscape Owner, your responsibilities include:
+ Deep understanding of customer landscape from technical and business perspectives including its interfaces
+ Strong collaboration with the customer for planning and operations
+ Align on upcoming changes with the Release Management and plan the execution accordingly
+ Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
+ Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
+ Support productization of services including, if required initial setup, documentation, and standardization
+ Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive
**What you bring :**
+ Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
+ Background in SAP technology and products - especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
+ Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
+ About 7-10 years of experience in operation of systems installations is a must
**Meet your team**
Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems
#SAPECSCareer
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

The mission of Microsoft's AI & Business Process Team is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organisation.
SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
**Responsibilities**
In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for your assigned workload and a member of the sales team that consists of Digital AI Business Process Specialists, partners and engineering.
As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with a focus on Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.
+ Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
+ Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
+ Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
+ Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
+ Showcase Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
+ Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
+ Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
+ Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
+ Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings.
+ Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities.
+ Address solution architecture considerations and competitive objection handling.
+ Assist in formalizing the customer proposal.
**Qualifications**
**Required Qualifications (RQs)**
+ 5+ years technology-related sales or

**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Dublin,IRL, Leixlip,IRL
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**What You'll Do**
Applied Materials have a high-level position opportunity for a recognized expert within the semiconductor or related industry. **This Site Manager position will manage the Business of Field Service Operations (FSO) for our Ireland customer site, based in Leixlip, Co. Kildare.**
+ This Field Service manager role will put your highly specialized experience and talent to work at Applied Materials. You may be called upon to anticipate internal or external business challenges, as well as to recommend process and strategy improvements. Your input will help guide organisational strategy, and you will lead your team to achieve key milestones and objectives in this senior role. You will report to the FSO Senior Director / Ireland Country Manager.
**Key Responsibilities**
+ Direct and manage activities for customer site in Ireland, including people management, customer satisfaction, P&L, budget management.
+ Drive a culture of safety and quality by setting clear processes, empowering safety ownership, and ensuring consistent use of systems across onboarding, training, operations, and continuous improvement.
+ Establish a culture of business ownership and growth by expanding Applied market share, supporting BU and system sales, holding weekly cross-functional reviews, and implementing a multi-level engagement model-from site and ops managers to customer and sales-to manage the business as one profitable, end-to-end unit
+ Cultivate a leadership-driven, inclusive organisation by empowering all levels-from techs and CE's, support functions to management-to think critically, take initiative, and own outcomes. Develop a deep, diverse pipeline of future leaders, foster collaboration, and build strong team leads as the foundation for business growth, engagement, and customer success.
+ Build strong, transparent partnerships with customer Fab leadership, coach Managers, sales and team leads on best practices, and establish the systems, ownership, and alignment needed for successful installs, ramps, and ongoing collaboration-ensuring Applied is the preferred strategic partner.
+ Ensure continuous improvement and accountability by promoting KPI ownership at all levels, leveraging Power BI and SMART Analytics to boost skills, productivity, and digital transformation toward FY28 goals.
+ Lead site revenue growth and margin improvement by expanding CSA and market share, reducing service costs, and meeting AOP/CMT targets through strategic planning and cross-functional alignment
**You'll need:**
+ Bachelor's degree (or higher) in a relevant discipline
+ 7 - 10 years plus of relevant experience
+ Extensive and highly regarded expertise in semiconductor or related industry,
+ Experience in strategic planning and business analytics.
+ High level Customer Management experience
+ Demonstrated ability to build, lead, inspire and motivate teams.
+ Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view
+ Excellent knowledge of management methods and techniques
+ Ability to set and sustain a culture of safety, quality, and productivity across all organizational levels.
+ Process Improvement and strong decision-making skills
+ Strong presentation and negotiation skills.
**What to expect:**
+ **Leadership Impact** : You'll play a key role in shaping a high-performing team leader layer, driving employee engagement, customer satisfaction, and business growth from the ground up.
+ **Operational Excellence** : Expect to lead the implementation and tracking of site-wide KPIs, ensuring accountability and continuous improvement across all levels of the organization.
+ **Culture Building** : You'll be instrumental in fostering a strong culture of safety, quality, productivity, and innovation.
+ **Digital Transformation** : You'll champion the adoption of digital tools like Power BI and SMART Analytics to enhance team capabilities and support long-term productivity goals.
+ **Strategic Influence** : This role positions you as a key driver of organizational transformation, with opportunities to shape future leadership and business direction.
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 20% of the Time
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Leixlip,IRL
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**What You'll Do**
As a Field Service Engineer, you'll serve as Applied's direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you'll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.
**Role** **Responsibilities:**
+ Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
+ Use digital analytics for troubleshooting
+ Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
+ Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
+ Coordinate and communicate directly with customers
+ Fulfill additional duties, as assigned
**Minimum** **Qualifications:**
+ Completion of a Bachelor degree, in a relevant field.
+ Basic mechanical aptitude
+ Willing to learn and interpret electrical and mechanical schematics
+ Experience diagnosing and resolving basic technical challenges
+ Effective written and verbal communication skills
+ Basic knowledge of Microsoft Excel, Word, and PowerPoint
**Preferred** **Qualifications:**
+ 1-2 years of work experience in customer/field service support, or a related technical field
+ Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
+ Familiarity with hand tools and their appropriate usage, including digital multimeters
**Physical Requirements:**
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 8 years of experience in program or project management.
+ Experience managing vendors or a direct team to provide customer engagement or support.
**Preferred qualifications:**
+ 8 years of experience managing cross-functional or cross-team projects.
+ Experience working in an innovation, customer success, or customer program environment.
+ Experience in submarine networking technologies.
+ Ability to build incident management functions.
+ Excellent communication and project management skills, with a track record of handling multiple customers and streams of work.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
This role is crucial for our partner ecosystem. You will ensure smooth onboarding to our subsea cable network and cultivate, ongoing partner relationships. This includes understanding their needs, proactive communication, and serving as their primary Google contact. You will advocate our partners, ensuring their voices are heard and concerns addressed.By providing support, you will contribute to Google's mission of organizing the world's information and making it universally accessible. You will connect the world, one cable at a time, empowering partners to succeed in the digital age.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Own development of the Service Innovation and Customer Assurance function within Global Submarine Networks (GSN) Operations. Implementing new processes based around the framework.
+ Manage all customer communications related to service delivery via programs ensure structured, tracked engagement with customers and stakeholders, updating them on order progress using agreed tools.
+ Drive innovation across service and lifecycle management and the way we deliver network for Google in what will be a new function in service management and agreements/customer onboarding.
+ Collaborate with internal teams (Build, Operations, Business, Compliance) to address partner concerns and ensure smooth service delivery. Identify and escalate any issues or roadblocks that may hinder partner onboarding or ongoing satisfaction.
+ Develop and maintain ongoing relationships with partners, acting as their primary point of contact within Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

People Business Partner Maternity Cover
Job ID

Posted
26-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Dublin - Dublin - Ireland
About the Role:
This is a 12 month Fixed term maternity cover contract, and is a hybrid Dublin-based position.
As a CBRE People Business Partner, you will assist with the roll-out and communication of HR initiatives, policies, and procedures. This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.
What You'll Do:
+ Manage several HR functions such as employment, labor relations, compensation, etc. for a business unit or line of business.
+ Provide employee relations guidance, conflict resolution, and assist with issuing disciplinary action and performance improvement counseling.
+ Work with managers to identify employment-related risks and begin the discovery process of investigations and grievances.
+ Assist with the development of onboarding, career ladders, succession planning, and performance management initiatives in the organization.
+ Conduct training on a variety of topics including performance management, diversity, and more.
+ Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
+ Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
+ Impact a range of customer, operational, project, or service activities within own team and other related teams.
+ Work within broad guidelines and policies.
+ Explain difficult or sensitive information.
What You'll Need:
+ Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Ability to exercise judgment based on the analysis of multiple sources of information.
+ Willingness to take a new perspective on existing solutions.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
+ Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
We are seeking a highly motivated and detail-oriented individual for an **Associate Director, Training Governance** role. This role will provide centralized governance for coder readiness, ensuring all production teams meet minimum training standards prior to release. The successful candidate will be responsible for ensuring all coders meet standardized training requirements across regions and for driving innovation in training processes and tools. This position plays a pivotal role in elevating training quality globally by bridging current inconsistencies between training content delivery and assessment across locations.
**Schedule** : Full-time position with standard working hours of Monday - Friday, 9am - 5pm.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
**Governance & Standardization:**
+ Develop, implement, and maintain a centralized governance framework for training and coder readiness
+ Define and enforce minimum standards for training content, delivery, and assessment across all regional sites
+ Ensure alignment between training practices and production requirements to minimize readiness gaps
**Training Program Oversight**
+ Oversee the development and refinement of global training curricula, ensuring content accuracy and consistency
+ Collaborate with subject matter experts and regional trainers to review and improve training materials
+ Monitor training compliance and identify areas for improvement through structured evaluations and feedback loops
**Cross-regional Alignment**
+ Act as a neutral, central point of coordination between regional training teams to ensure global consistency
+ Facilitate best practice sharing and cross-regional collaboration to eliminate redundant or conflicting training approaches
+ Lead initiatives to harmonize training tools, platforms and evaluation criteria
**Process Improvement & Innovation**
+ Use data driven insights to continuously improve training effectiveness and relevance
+ Introduce scalable training solutions that leverage technology
+ Identify emerging training needs and proactively design strategies to address them
**Quality Assurance Support**
+ Analyze training-related root causes of QA issues and implement corrective action plans
+ Collaborate with QA teams to align training priorities with operational goals
+ Track and report on key QA trends linked to training gaps or inconsistencies
**Performance Monitoring & Reporting**
+ Establish metrics to track training effectiveness, learner progress, and knowledge retention
+ Prepare and deliver regular reports and dashboards for leadership, highlighting training KPIs
+ Leverage process analytics to drive data-informed decision-making
**Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours.**
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) in business, HR, Operations, or a related field
+ Experience working in a global or cross-regional organization
+ Knowledge of training and development platforms or tools
+ Proven experience in training governance, learning and development, or process improvement
+ Experience with quality assurance frameworks and training standardization
+ Advanced level of proficiency with Excel
**Soft Skills:**
+ Communication and cross-functional leadership skills
+ Ability to work in a globally distributed environment and drive consistency across regions
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved._
#RPO

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
***NOTE: This role will, ideally, be based in Dublin, Madrid, Lisbon. Applications will also be considered for London, Paris and Amsterdam. Applicants must have full RTW for the location they are applying, the role does not offer visa sponsorship**
**Purpose & Objective**
As the Total Reward Expert specializing in Compensation Bonus Design, you will be a thought leader in designing, analyzing, and maintaining competitive bonus design compensation strategies aligned with SAP's Compensation Philosophy. In this role you will be responsible for evaluating SAPs pay mix, bonus design, and monitoring of effectiveness. In this role, you collaborate closely with business leadership, finance, and HR teams to craft and refine compensation strategies aligned with our business goals and strategy. Your expertise will provide data-driven recommendations for plan improvements, comprehensive analysis, and external market insights.
In addition to being the Total Reward Expert for Bonus Design, you will also play a dual role as the Global Total Rewards Partner where you will be the face of Total Rewards and the trusted advisor for a large & dynamic function. As a thought leader, you drive, influence and support all efforts and activities involved in the scoping, design, development, implementation, and continuous improvement of innovative and tailored Total Rewards business solutions.
**What you'll do**
+ Design and update Compensation Bonus Design monitoring effectiveness while ensuring alignment with market trends and organizational goals.
+ Develops and models scenario analyses to evaluate potential plan impacts, outcomes, and cost projections
+ Conduct market analysis and benchmarking to define compensation strategies.
+ Collaborate with HR and business leaders to understand compensation needs and challenges, providing expert advice and solutions
+ Identify and implement industry best practices to support Global Total Reward strategies. Develop innovative solutions that align with business needs in close collaboration with Executive-level representatives and, when necessary, the HR Business Partner (HRBP) community.
+ Provide expert guidance and influence on Total Rewards programs, ensuring compliance across local geographies
+ Influence and lead through challenging situations with various key stakeholders, including senior business leaders, to drive positive outcomes for the business
+ Work closely with the TR communities globally, as well as internal teams such as Finance and other HR departments, to lead the TR strategy for a dedicated function.
**What you bring**
+ Bachelor's degree in Human Resources, Finance, Business Administration, or a related field (advanced degree preferred).
+ 7 years of experience in Total Rewards, Compensation, or a related field, with extensive expertise in Compensation design at large technology firms.
+ Robust experience in incentive compensation design
+ Strong leadership skills with a customer centric outlook.
+ Broad understanding of all Total Rewards components, including base and variable pay, long-term incentives, and recognition programs, with in-depth knowledge of market pay practices and compensation trends in the technology industry.
+ Expert-level analytical skills, mastery in compensation data analysis and modeling, and advanced Excel capabilities for effective data handling and solution design.
+ Fluency in English, with excellent communication, presentation, and negotiation skills.
+ Preferably possess in-depth knowledge of SAP HCM solutions, with the ability to manage multiple tasks effectively and collaborate with cross-functional teams
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Europe #LI-Hybrid