3,970 Management jobs in Ireland

Senior Transaction Manager (Transaction Management)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Transaction Manager to join our EMEA Transaction Management Group, Corporate Trust team. This role is located in Dublin, Ireland.

In this role, you’ll make an impact in the following ways: 

• Reviewing highly complex specialized debt capital market transactions/structures aligned to a business or multiple product segments from initiation through closing
• Being a key liaison with outside counsel and in conjunction with Client & Business Development taking the lead in negotiation of the terms of the structure. 
• Serving as primary contact with internal and external parties on new and existing transactions and deal documentation to ensure the life of issue meets all operational and documentation standards and mitigates any risk. 
• Acting as the Subject Matter "Go To" Expert/country specialist for product/country ensuring the business is kept up to date with market and competitor data and new regulations and laws for specific products or country regulations.

To be successful in this role, we’re seeking the following: 

• Strong educational background
• Experience of Corporate Trust and/or debt capital markets
• Ability to work under tight and demanding deadlines and effectively manage internal and external relationship difficulties in a time sensitive, pressured environment.
• Able to investigate and propose (a) innovative legal solutions that are often complex to ensure that enterprise documentation standards are upheld; and (b) commercial solutions to business 
• Strong inquisitive and lateral thinking skills
• Excellent team player
• Ability to work well without supervision
• Resourceful
• Excellent oral and written communication skills necessary to persuade, negotiate and influence others, often at higher levels. 

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Vice President, Regulatory Administration/Filings Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Regulatory Administration/Filings Manager to join our Tax Reclaims team. This role is located in Dublin, Ireland.

In this role, you’ll make an impact in the following ways: 

• Manage Operations, to comply with the requirements of Due Diligence/Reporting Regulations (FATCA/CRS)
• Manages a team of Regulatory Administration and Filings Staff responsible for reporting and making recommendations around legislation; provides advanced Client support and resolve escalated issues from team members.
• Oversees performance management for assigned staff and sets team priorities. Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. 
• Supervises and manages the data gathering and preparation of tax deliverables in accordance with department policies.
• Supports the coordination of tax-related regulatory filings. Gather required data elements, as needed, for various regulatory filings.
• Updates tax forms and information return layouts. Perform second-level quality assurance of tax deliverables for more complex clients in accordance with department policies.

 

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or equivalent combination of education and work experience required.
• Experience in the securities or financial services industry is preferred. 
• Understanding of tax documentation is preferred; Knowledge of Regulatory Reporting preparation is preferred

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Senior Vice President, Fund/Client Accounting Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Fund/Client Accounting Manager to join our Fund/Client Accounting team. This role is located in Dublin, Ireland and will be working in a hybrid capacity.

In this role, you’ll make an impact in the following ways:

• Oversees multiple Fund Accounting teams responsible for conducting accounting services on behalf of assigned clients, including determining net asset values, calculating fund performance, allocating expenses, and preparing reports.
• Collaborates with teams to ensure assigned teams operate effectively to meet unit goals and objectives.
• Facilitates processes and allocation of resources in determining the net asset value (NAV) for assigned funds in multiple sectors for each measurement cycle.
• Partners with a broad set of clients and resolves any unique escalated issues related to fund calculations and accounting.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in accounting or the equivalent combination of education and experience is required.
• Experience in people management preferred.
• Strong understanding of industry and outsourcing regulation.
• People Leadership requirement: Recruits, directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We are seeking a future team member to join our Trustee & Depositary team for the role of Manager on our Business Management & Regulatory Affairs team. This role is located in Dublin and is a hybrid role.

In this role, you’ll make an impact in the following ways: 

• Management of various internal and regulatory reporting processes ensuring deliverables and deadlines are met, including:
• Preparation of monthly MIS reflecting number and value of funds serviced by Ireland Trustee & Depositary;
• Collation of data to support quarterly calculation of capital to be allocated for restitution risk;
• Preparation of quarterly reporting reflecting value of assets under custody;
• Preparing and submitting periodic regulatory reporting to Central Bank of Ireland.
• Support preparation of team reporting to monthly Depositary Operations Council.
• Support Trustee & Depositary accountable individuals with responsibility for ensuring adherence to CBI outsourcing guidelines.
• Represent the Ireland Trustee & Depositary team at cross-jurisdictional EMEA Trustee & Depositary forums to ensure alignment with harmonised processes.
• Reporting to the Group Manager of the Business Management & Regulatory Affairs team, ensuring management of KRI reporting and management information on related tasks.
• Driving continuous efficiency improvement through identification of opportunities to increase automation in processes and adoption of AI tools. 
• Direct engagement with Product teams and PODs ensuring that the Business Management & Regulatory Affairs team are availing of improvements/efficiencies.
• Oversee compliance with records management policies and procedures and act as contact point for records management representatives within each Ireland T&D business function.
• Managing any internal audit / compliance testing audit related deliverables for the Business Management & Regulatory Affairs team – ensuring teams are well prepared and that any previous audit related actions are actioned and embedded.
• Bring enthusiasm, drive and energy to managing the Business Management & Regulatory Affairs team processes and engagement with other stakeholders. 

To be successful in this role, we’re seeking the following: 

• Relevant experience in financial services industry, preferably with a depositary background.
• Leading and understanding in operational deliverables, with strong prioritisation skills and execution focus.
• Can develop partnerships with Trustee & Depositary teams and management across multiple Trustee & Depositary locations.
• Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organisation.
• Understanding and implementation of governance and risk-related frameworks, processes and controls while ensuring robust, ongoing oversight. 
• Contribution and leading in various Dublin Branch and EMEA Trustee & Depositary forums, including preparation and presentation of reporting.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

JLL empowers you to shape a brighter way .  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Estate Manager – Dublin 4 Landmark Assets

Overview

As the Estate Manager for two best-in-class buildings and surrounding landscapes in Dublin 4, you will be the on-site leader tasked with delivering operational excellence, financial stewardship, and a premium experience for occupiers and visitors. This role combines day-to-day property management, tenant and client engagement, supplier oversight, and unwavering commitment to compliance and high industry standards.

About JLL Ireland

JLL (Jones Lang LaSalle) Ireland is a market-leading real estate and investment management firm with over 50 years’ presence and deep expertise across commercial property. Operating from Dublin and backed by a global network, JLL Ireland delivers integrated property management to institutional owners, occupiers, and investors—including hands-on support to landmark assets in Dublin’s prime districts.

Key Responsibilities

Financial Management

Develop and manage annual service charge budgets for both buildings and associated grounds.

Review and approve invoices and expenditure in line with JLL’s policies and regulations.

Undertake quarterly budget reviews, assist with year-end service charge reconciliations, and support external audits as required.

Occupier and Client Engagement

Serve as the primary point of contact for all occupiers, delivering proactive communications, timely issue resolution, and exceptional day-to-day service.

Collaborate with JLL account managers and surveyors to prepare detailed operational and financial reports for key stakeholders.

Monitor and report key performance indicators (KPIs) related to building performance, sustainability, and occupier satisfaction.

Operational Leadership

Oversee all site operations, including cleaning, security, landscaping, and maintenance, ensuring that every aspect of the estate and buildings meets consistently high standards.

Lead the evaluation, selection, and management of service providers in line with JLL procurement guidelines.

Coordinate and monitor planned preventative maintenance (PPM) schedules and respond swiftly to reactive maintenance needs, ensuring regulatory compliance.

Conduct frequent on-site inspections to assess the condition of building fabric, plant, and communal areas.

Compliance and Risk Management

Champion and enforce the highest standards of health and safety in compliance with Irish legislation, HSA guidelines, and JLL protocols.

Ensure both buildings and surrounding areas maintain comprehensive and up-to-date insurance coverage.

Liaise with insurance providers and loss adjusters on claims and compliance matters.

Maintain all statutory documentation (e.g., fire, lift, water systems) and manage risk assessments.

Market Awareness and Sustainability

Stay informed on best practices and trends in prime Dublin asset management.

Implement and support JLL Ireland’s environmental, social, and governance (ESG) initiatives, working towards Net Zero Carbon goals across both properties.

Professional Development

Participate in JLL’s mentoring, knowledge-sharing, and training programmes.

Attend relevant industry events to enhance skills and build relationships within the Dublin property community.

Candidate Profile

Proven experience in premium commercial property or estate management, ideally in prime city locations.

Strong financial literacy and capability to manage complex, high-value budgets.

Demonstrated ability to deliver best-in-class customer service and effective stakeholder engagement.

Sound understanding of Irish building regulations, health & safety, and property compliance requirements.

Excellent organisational, leadership, and communication skills.

Commitment to innovation, sustainability, and continuous improvement.

Ability to represent JLL’s standards of professionalism and client service on-site, every day.

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
The **Financial Manager / Business Partner** is responsible for financial analytics, planning, and reporting in support of our Industry Relations team.
**Schedule** : Full-time position with standard working hours of Monday - Thursday, 9am - 5:30pm & Friday, 9am - 5pm.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
+ Perform financial modeling, data analysis, and business planning in support of Optum's Network business financial forecast, budget, and long-range plan
+ Maintain financial models, forecasts, and budgets to support strategic decision-making and ensure financial stability
+ Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions, as necessary
+ Prepare and present financial reports, including monthly, quarterly, and annual financial statements, projections and variance analytics to senior management and other stakeholders
+ Collaborate with key business partners across the organization to support forecast assumptions, share insights and scenario sensitivities
+ Support the annual budgeting process, providing guidance and recommendations to department heads and senior management
+ Provide financial guidance and support to cross-functional teams, assisting in cost control initiatives and driving operational efficiency
+ Leverage technology and carry out process improvement activities
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) in Finance, Accounting, or related field
+ ACA, ACCA, or CPA qualified
+ Proven professional experience in finance and / or accounting
+ Knowledge of financial planning, budgeting, forecasting, and accounting principles
+ Intermediate level of proficiency in financial modeling, data analysis, and financial reporting, with experience managing big data sets
+ Skills in utilizing Microsoft Excel and PowerPoint
**Preferred Qualifications:**
+ Pharmaceutical and/or life science industry experience
+ Proficiency in project management tools and software and Tableau or other data visualization software experience
**Soft Skills:**
+ Analytical and problem-solving skills
+ Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved._
#RPO

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
The Compliance Manager - Payments plays a key role in ensuring regulatory compliance across payment services, providing advisory support to business lines and contributing to the development and maintenance of internal policies. The role requires close collaboration with internal teams and external regulators to address emerging risks and ensure alignment with frameworks such as PSD2, SEPA, CPC and Consumer Duty. The manager also supports training and awareness initiatives, helping business partners understand their compliance obligations. Strong analytical skills, regulatory knowledge, and effective communication are essential to succeed in this role.
**Key accountabilities:**
+ Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework.
+ Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations.
+ Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
+ Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.
**Skills & experience required:**
+ Bachelor's degree, or equivalent work experience
+ Typically more than six years of applicable experience
+ Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
+ Considerable understanding of the business line's operations, products/services, systems, and associated risks/controls
+ Thorough knowledge of Risk/Compliance/Audit competenciesStrong analytical, process facilitation and project management skills
+ Effective presentation, interpersonal, written and verbal communication skills
+ Effective relationship building and negotiation skills
+ Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations
+ Applicable professional certifications
**Additional information:**
+ The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
_This position is not eligible for visa sponsorship._
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**

**_Job Title:_**
Technical Customer Success Manager (French & English Language)
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both French and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Customer Success Manager (German & English Language)
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both German and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.