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Are you an experienced hotel professional with a passion for delivering exceptional guest experiences? We are seeking an enthusiastic and driven Operations Manager to join the leadership team of a busy 4-star property in North Dublin.

This role offers the chance to play a key part in the day-to-day running of a well-established hotel while driving service standards, sales performance, and team development.

The Role

This is a full-time position, averaging 45 hours per week across 5 days, including weekends and public holidays.

As Operations Manager , you will:

Take responsibility for the smooth running of a medium sized property with a popular Food & Beverage offering

Partner with the Hotel Director on setting annual budgets, sales targets, and business strategies.

Work with department heads to ensure consistent delivery of high service standards and compliance with company procedures.

Lead and motivate a large team during peak shifts with a hands-on, visible management style.

Drive revenue initiatives in collaboration with sales and marketing teams.

Oversee compliance with Health & Safety, HACCP, and operational standards.

Chair key management meetings, including Sales, F&B, and Department Head meetings.

Ensure guests receive a memorable, first-class hospitality experience at every stage of their stay.

About You

To succeed in this role, you will need:

2–3 years’ experience as an Operations Manager within a busy 3* or 4* hotel.

Strong knowledge of all hotel departments, especially food & beverage, events, and sales.

Proven leadership ability with a track record of achieving operational and financial goals.

Experience in training and developing both staff and department managers.

Solid understanding of hotel financials and reporting.

Familiarity with hotel front office systems and HACCP management.

Excellent communication, organisational, and interpersonal skills.

Fluency in English, both written and spoken.

Benefits

Complimentary staff meals on duty

Free parking

Ongoing professional development and training opportunities

Staff recognition and reward initiatives

Pension scheme and health insurance support (reduced rates)

Employee assistance & wellness programme

Apply today or for more information call Sarah Strachan (Head of Hospitality) on #retailcareer

**WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND's #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
The **Conrad Dublin** is a5* hotelandpart of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We areone of the best5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you arejoining an international company with more than 6200 hotels across the globewith countless benefits & career development opportunities such as:
+ **Travel** - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benekit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
+ **On shift** - complimentary meals on duty & uniforms provided
+ **Bonus** - Generous bonus scheme based on achievable targets
**The Job Role**
+ **Part -time 32/h position**
+ Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
+ Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
+ Process and deliver messages for Guests
+ Deliver and safely storage Guest luggage
+ Stay current with all hotel services as well as daily VIP requests and special events
+ Ensure orderliness and safety guidelines around the lobby and front door areas
+ Provide support to Management as required, in cases of emergency
+ Project a professional manner with an emphasis on hospitality and Guest service
+ Maintain a clean, healthy, and safety working area
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**The ideal candidate should have:**
+ A positive attitude and good communication skills
+ A commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a variety of different work situations
+ Ability to work on your own and as part of a team
+ Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience working in Concierge in a hotel environment
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge_
**Location:** _null_
**Requisition ID:** _HOT0BWT1_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Teamworx Recruitment are currently seeking an experienced and professional Sales Executive to join our clients Boutique Hotel based in Co.Kildare.

If you are passionate about the hospitality industry and would like to develop your career within a busy and extremely popular property, we could have an exciting opportunity for you.

The Sales and Meeting & Events team is responsible for maximising all sales and revenue generating opportunities, for developing new business and strengthening existing business opportunities. The core focus will be on growing the hotels wedding, corporate and events market share.

Benefits:

• Salary up to €37,000

• Free parking.

• Free staff meals while on duty.

• Group Pension Scheme.

• Group Health Insurance (Reduced Rates).

• Excellent Training Opportunities.

• Staff Reward & Recognition Initiatives.

• Employee Assistance Programme (EAP Scheme

The Role:

This is a full-time position working an average of 40 hours per week, 5 days over 7 to include some weekends and public holidays

• The Sales Executive will work in conjunction with the Meeting &

Events Manager and support them in the day-to-day operations of the Sales & Events Depts.

• Follow up calls on all sales leads, enquiries – passing on leads to other sales

personnel/management in the hotel where appropriate.

• To schedule and carry out property site visits with current and prospective clients, as

appropriate.

• To monitor service quality via receipt of client feedback, both positive and constructive and

communicate to operations team.

• To assist in compiling weekly/monthly sales reports as required and a weekly sales activity

report for the Hotel Operations Director & General Manager.

• To continuously monitor and report on competitor activity with a view to maintaining

competitiveness and feedback information.

• To support the Meeting & Events Manager in the planning and organisation of FAM Trips, site

inspections and sales promotions as required and represent the hotel at consumer

promotions, trade exhibitions, seminars and workshops, and follow up leads where required.

• To attend events held in the hotel and off-site when required.

• To represent and maintain regular contact with local networking groups and trade bodies.

• To work closely with the marketing team to ensure that all local marketing opportunities are

explored in line with the Sales & Marketing plan.

• To work with the Meeting & Events Manager in planning and effectively executing ‘Database

Marketing’ to target markets including mail shots, ezines in association with the marketing

department and revenue manager.

• Dealing with all clients on telephone and email and responding to all requests and sales leads

in a timely and professional manner endeavouring to convert enquiry to sale.

• To ensure all sales administrative work is complete, follow up calls, research calls, etc.

Requirements:

• Strong proven track record within the hotel industry in a sales role.

• Strong communications skills.

• Ability to manage own work schedule/agenda.

• Ability to work to deadlines.

• Excellent organisational skills.

• Excellent attention to detail.

• Excellent people skills

• Ability to work as part of a team and on own initiative.

If you would like to hear more about this exciting role please contact Sarah Strachan (Head of Hospitality) on

For details on all our live jobs please check out TEAMWORX.IE

#retailcareer#retailcareer

Teamworx are delighted to be recruiting a Wedding Coordinator on behalf of our client, a fabulous 4 star property in Co. Kildare. The property is an extremely popular Wedding venue in a Luxurious setting. This role will suit someone who has previous experience in Event/Wedding planning and is passionate about exceptional customer service and attention to detail. You will be joining a fantastic team with an exceptional employer, with whom awards their staff through numerous rewards and recognition schemes including complimentary gym memberships, continuous professional development and much more.The role:  Consult with couples to gain a deep understanding of their vision, priorities, and budgetary guidelines.Develop comprehensive plans, including detailed budgets and event timelines.Research, shortlist, and liaise with reputable vendors such as venues, florists, caterers, and photographers.Design and coordinate the overall aesthetic of the event — from themes and décor to floral styling and floor layouts.Oversee guest logistics, including invitations, RSVPs, seating plans, and accommodation arrangements.Plan and direct rehearsals, ensuring all participants are clear on timing and flow.Lead on-the-day execution, supervising setup, managing the event schedule, and coordinating breakdown afterwards.Address and resolve issues quickly and discreetly to maintain a seamless guest experience.Offer expert advice on etiquette, customs, and legal formalities related to weddings.Keep up with emerging trends and best practices in the wedding and events industry and attend trade shows when requiredRequirements:  Availability to work a varied schedule, including some weekends and evenings.Demonstrated background in wedding planning or event coordinationOutstanding time-management and organizational abilities, with meticulous attention to detail.Exceptional people skills, with clear and professional communication.A calm, solution-oriented approach when managing unexpected challenges.What's on offer:  Salary of approx €35,000 neg doeComplimentary meals whilst on dutyComplimentary GYM MembershipOngoing professional development, both internal and externalCar ParkingDiscounts across Hotels, restaurants and more.Social events and staff recognition awardsIf this sounds like the role for you, apply today or call Sarah Strachan (Head of Hospitality) on for more information#retailcareer

We are looking for enthusiastic and motivated individuals to join our team as Remote Event Travel Professionals. In this role, you will help clients plan and book travel arrangements for events such as conferences, weddings, festivals, and group trips. You will play a key role in creating smooth and memorable travel experiences while working entirely from home.

No prior experience is required we provide the training and resources you need to succeed. This is an excellent opportunity for individuals who have a passion for travel, enjoy working with people, and want the flexibility of a remote career.

Responsibilities

• Assist clients with planning and booking travel for events, including flights, accommodations, and transportation

• Research and provide recommendations tailored to client preferences and budgets

• Ensure all event-related travel arrangements are accurate and organized

• Deliver excellent customer service before, during, and after trips

• Stay informed about event destinations, promotions, and travel options

• Manage inquiries and resolve issues with professionalism

Requirements

• No previous experience required training will be provided

• Strong interest in travel and events

• Excellent communication and interpersonal skills

• Ability to work independently in a remote environment

• Detail-oriented with good organizational skills

• Comfortable using computers and online platforms

Benefits

• Flexible schedule (part-time or full-time)

• Competitive commission-based compensation

• Travel perks and industry discounts

• Training and certification included

• Supportive team environment with opportunities for growth