55 Customer Service jobs in Ireland

 CUSTOMER SERVICE SPECIALIST – OFFICE BASED
IN DUBLIN  Teleperformance is a fast-paced contact centre employer
who works alongside a number of house-hold known clients to deliver
world class customer service.We’re looking for a Customer Service Specialist who is
passionate about helping people, solving problems, and delivering
exceptional support to work with a global client. Here is all you need to
know… Start Date: Various
2025Salary:
€16.00 per hour /€3280 per annum with potential to
earn up to 436 with a performance
related bonus. 0 JOINING BONUS
PAYABLE WITHIN THE FIRST 3
MONTHSJob Type:
 Permanent
Working Hours: 40
hours per week (including
training)Training: 2 weeks
onsite in Dublin.Joining the
team: Please note that this role is fully office
based in Dublin.What will the shifts look
like.Hours:Monday to Sunday, 08:00 AM – 19:00
PM Responsibilities. Assist
our community and help resolve inquiries empathetically, accurately
and on timeBecome and remain knowledgeable
about client products and community
standardsMake well balanced decisions and
personally driven to be an effective advocate for our
communityInvestigate and resolve issues that
are reported on such as requests for account support and reports of
potentially abusive contentRespond to user
inquiries with high quality, speed, empathy and
accuracyUse market specific knowledge, signals
and insights to spot and scope scalable solutions to improve the
support of our community of usersGather,
analyze and utilize relevant data to develop ways to improve the
overall user experience on the siteEnforce
Terms of Use by carefully monitoring reports of abuse on the
siteReview the reported content within agreed
turnaround times and standards of
qualityRecognize trends and patterns, and
escalate issues outside the company policy to the global
tea Who we are looking
for… A professional, polite and courteous telephone
mannerAbility to deliver excellent service
with outgoing natureExcellent verbal and
written communication skills, with fluency in English
essentialA good listener who can convey
empathy, patience and understandingConfident
and proactive to deal with difficult situations and
conversationsConfident in having customer
conversations, with 2-3 years of customer support experience via
phone, email and webchat essentialHigh levels
of accuracy and attention to detailConfident
in working independentlySelf-motivated and
able to affectively problem solveInterpersonal
skillsBe driven to work towards achievable
targetsExperience in working with vulnerable
customersPrevious call centre/ customer
service experience is essential Values we look for you to
have:Process
Excellence - doing things well means something to you and you will
always strive to improve on your
workCollaboration - you
enjoy working with others and you like working as a team
playerCommunication - You
can speak and write clearly and in a confident
mannerEmotional
Intelligence - You possess the ability to be emotionally intellignt
meaning you are able to empathise, be kind and be good with
others. Open-mindedness
- you possess the ability to be emotionally intelligent meaning you
are able to empathise, be kind and be good with
others. Critical
thinking - you are abl to think logically when making
decisionsSolution
Orientation - having a forward thinking mindset focused on
resolving
challengesEntrepreneurship
- taking owenership, not being afraid to take on new tasks, develop
and have a self-driven
mindset. What will my role
involve…? Answer inbound calls with enthusiasm and a
desire to help out customers at the first point of
contactSupporting and providing a positive
experience for all our customers by helping them with all aspects
of their queriesHelping customers that may be
vulnerableProblem solving - taking ownership
of each and every query and ensuring these are resolved, making a
real positive difference for our
customersEnsure all customer complaints are
recorded in line with policy and where possible resolved at first
touch, delivering an efficient outcome for the
customerAbility to react fast when the day
gets busy and handle a wide variety of different customers –
excellent time management and ability to
multitaskConfident in following processes and
being able to clearly explain these to our
customeWhat are the
benefits. Healthcare
insuranceDeath in
service Annual leave
20days + 10 days bank
holiday4%
pensionBonus (non
contractual and applicaple for certain
roles)  Disclaimer Please
be vigilant against job scams. Teleperformance
will never contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or talent.icims email
address. If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority. Disclaimer Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application. Disclaimer Please
note that candidates may be required to complete and pass
additional psychometric testing before start
date.  If you’re
interested in joining us, APPLY TODAY to create your application
and our recruitment team will be in touch with you within 48 hours,
but please feel free to get in touch if you want to chat with our
team sooner.

**Customer Service Representative - English/French Speaking**
At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible.
We are currently looking to recruit a Customer Service Representative. Based in our office in Dublin, Ireland you will be responsible for, but not limited to, the following.
**Work Schedule:** Monday - Friday day shift, including a hybrid work model
**Responsibilities**
The Customer Service agent is responsible for maintaining a positive experience for our customers. The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently.
The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:
+ Daily processing of orders in an accurate manner.
+ Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
+ Resolving order, shipping, returns, credits & invoice queries.
+ Dealing with customer complaints, escalating to management as appropriate.
+ Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
+ Investigating and processing returns orders, credits & invoice queries.
+ Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
+ Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
+ Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
+ Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
+ Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
+ Ensure compliance with all relevant guidelines and controls - legal, regulatory and other country or customer specific requirements.
**Qualifications and Experience**
+ Education: Some third level preferred or similar experience preferred.
+ Languages: Fluency in English and French required.
+ 1-2 years' experience in a Customer Service / Order Management role.
+ Strong team member, building an environment of trust and inclusivity.
+ Solution orientated and ability to work on own Initiative.
+ Operates in a collaborative mindset.
+ Communication skills with strong interpersonal skills including active listening.
+ Strong attention to detail.
+ Ability to multi-task and adapt in a fast and dynamic organization.
+ Demonstrated passion for excellence with respect to treating and caring for the customers.
+ SAP system knowledge and familiarity with order management processes preferred.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

About Allianz We are proud to be one of the worlds most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ. We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Irelands Best Workplaces for Women and Best Workplaces for Health & Wellbeingin 2025! If you're ready to take the next step in your career, apply now and become part of the team Job Purpose/Role As a trusted insurance partner to over 700,00 customer across Ireland, Allianz plc In Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct. As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation. Why Join us Our contact centre team, based in Elm Park, Dublin 4, uphold a hybrid working model for all employees post-training period. Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you. We also offer Competitive remuneration package Comprehensive Benefits Hybrid/Flexible Way of Working *Post training period Opportunity to gain relevant insurance qualification Career Development Opportunities Key Responsibilities Quote and convert new business opportunities Explore and convert cross sell and multi cover opportunities Achieve sales, service and customer satisfaction metrics as agreed with your manager Process policy adjustments as requested by our customers Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship Continually improve quality and efficiency within the Team Adhere to company quality and underwriting standard Comply with the Financial Regulators Minimum Competency Code, Consumer Protection Code and any other relevant regulations Key Requirements/Skills/Experience Essential Criteria A third level degree or leaving certificate OR a minimum of 2 years experience working in a sales or customer service environment Desirable Criteria 6 12 months experience in an insurance/financial services environment Knowledge and understanding of general insurance Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements Regulatory Notice **This role is subject to Minimum Competency Code (MCC) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-4) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Skills: Customer Service Communication Insurance Sales Benefits: Work From Home Pension Meal Allowance / Canteen Healthcare Parking Gym Paid Holidays Hybrid Working

About Allianz We are proud to be one of the worlds most trusted insurance companies, with a workforce as diverse as the world itself.

As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work.

As an employer, we truly care for our employees and their individual needs and aspirations.

With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role.

While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Irelands Best Workplaces for Women and Best Workplaces for Health & Wellbeingin 2025! If you're ready to take the next step in your career, apply now and become part of the team Job Purpose/Role As a trusted insurance partner to over 700,00 customer across Ireland, Allianz plc In Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years.

Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct.

As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.

Why Join us Our contact centre team, based in Elm Park, Dublin 4, uphold a hybrid working model for all employees post-training period.

Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success.

Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you.

We also offer Competitive remuneration package Comprehensive Benefits Hybrid/Flexible Way of Working *Post training period Opportunity to gain relevant insurance qualification Career Development Opportunities Key Responsibilities Quote and convert new business opportunities Explore and convert cross sell and multi cover opportunities Achieve sales, service and customer satisfaction metrics as agreed with your manager Process policy adjustments as requested by our customers Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship Continually improve quality and efficiency within the Team Adhere to company quality and underwriting standard Comply with the Financial Regulators Minimum Competency Code, Consumer Protection Code and any other relevant regulations Key Requirements/Skills/Experience Essential Criteria A third level degree or leaving certificate OR a minimum of 2 years experience working in a sales or customer service environment Desirable Criteria 6 12 months experience in an insurance/financial services environment Knowledge and understanding of general insurance Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements Regulatory Notice **This role is subject to Minimum Competency Code (MCC) as provided for by the Central Bank of Ireland.

A recognised insurance qualification may be required for this position.

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.

This role is a Control Function (CF-4) and is subject to F&P Standards.

This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.

The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.

Skills: Customer Service Communication Insurance Sales Benefits: Work From Home Pension Meal Allowance / Canteen Healthcare Parking Gym Paid Holidays Hybrid Working

Join a global leader and build your career in customer service! We're hiring a Customer Service Coordinator in Dublin South. Job Title: Customer Service Coordinator Salary: Negotiable (depending on experience) + benefits Location: Dublin South Contract: Full-time, permanent (37.5 hours per week) Work Model: Monday - Friday, standard working hours Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you'll play a key role in delivering an outstanding customer experience. Responsibilities: Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently. Deliver excellent customer service by actively listening, empathising, and providing effective solutions. Collaborate with internal teams to ensure client needs are met and issues are resolved promptly. Maintain accurate records of client interactions and communications using CRM systems. Produce and analyse client reports to monitor satisfaction and identify areas for improvement. Proactively engage with clients to provide updates, gather feedback, and build strong relationships. Qualifications: Previous experience in customer service, call centre, or a related role. Excellent communication skills, both verbal and written. Strong IT skills, including Microsoft Office; experience with CRM systems an advantage. High attention to detail and strong problem-solving skills. Ability to thrive in a fast-paced, collaborative team environment. If you're interested in this opportunity, please submit your CV to Emily Mason via the link below. Skills: Call Centre Customer Service Administration Benefits: bonus pension healthcare

Customer Service Administrator Portarlington, Co. Laois €30k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois. The role is to cover a busy period so will be week to week on going. Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues. It is essential you have at least 12 months experience in an office environment in a customer focused role. If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration. Skills: Customer Service Admin

Join Capita Ireland as a Customer Service Advisor - Office-Based in Clonakilty Are you passionate about delivering excellent customer service and looking to grow your career in a supportive, team-oriented environment? Capita Ireland is hiring a full-time Customer Service Advisor to join our friendly and dedicated team at our Clonakilty office. Location: West Cork Business and Technology Park, Co. Cork, P85 YH98 Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (37 hours per week) What You'll Be Doing: Providing professional and proactive support to our clients' customers Handling general enquiries with empathy and efficiency Ensuring every interaction leaves a positive impression What you'll be doing: Handle a high number of customer queries via telephone. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €25,974 per annum 22 days annual leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.

Are you an organised and customer-focused professional with strong administration and communication skills? We are seeking a Customer Service Administrator to support sales, order processing, and accounts functions within a well-established food manufacturing business. This is a full-time, permanent role based in Annacotty Business Park, Co. Limerick. Organisation The organisation is a leading supplier within the food production sector, providing high-quality ingredients and solutions to its customers. With a strong reputation for reliability, service, and excellence, they pride themselves on maintaining efficient operations and excellent client relationships. To support ongoing business needs, they are now looking for a motivated Customer Service Administrator to join their team. Responsibilities The Customer Service Administrator will provide day-to-day support to customers, production, and accounts, ensuring smooth order processing and administration. Key responsibilities include: * Processing customer orders and checking stock availability; * Reviewing sales orders on the computer system to ensure accuracy and timely processing; * Managing customer emails; * Generating daily sales invoices and posting them to accounts; * Managing accounts payable by posting supplier invoices and matching to purchase orders; * Handling accounts receivable, including posting cash payments and generating GRNs/invoices; * Supporting ISO 14001 administration and documentation processes; * Answering incoming calls and providing professional customer service; * Assisting with general office administration, scanning, filing, and reporting. Benefits * Competitive salary of €31,000 per annum (DOE); * Full-time, permanent role (Monday to Friday, 8:30 am - 5:00 pm, finishing at 4:00 pm on Fridays); * Christmas bonus vouchers; * Pension scheme (employer contributes 5% and employee contributes 3-5%); * Life cover provided; * Comprehensive training provided; * Supportive team environment with opportunities to learn and develop. Criteria * Previous experience in office administration, accounts support, or customer service; * Strong IT skills with proficiency in Microsoft Office; * Excellent organisational skills, accuracy, and attention to detail; * Good communication and interpersonal skills, with the ability to liaise across teams; * Proactive, adaptable, and able to work on own initiative with minimal supervision. Interested in this opportunity and meet the criteria? Please contact Kimberly de Ruiter on or send your CV directly to . For further details or other questions regarding this role or other opportunities, please feel free to get in touch. Skills: Customer Service Administration Administrator Limerick

Join a global leader and build your career in customer service! We're hiring a Customer Service Coordinator in Dublin South.

Job Title: Customer Service Coordinator Salary: Negotiable (depending on experience) + benefits Location: Dublin South Contract: Full-time, permanent (37.5 hours per week) Work Model: Monday - Friday, standard working hours Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team.

This is an excellent opportunity to work with a large international organisation where you'll play a key role in delivering an outstanding customer experience.

Responsibilities: Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently.

Deliver excellent customer service by actively listening, empathising, and providing effective solutions.

Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.

Maintain accurate records of client interactions and communications using CRM systems.

Produce and analyse client reports to monitor satisfaction and identify areas for improvement.

Proactively engage with clients to provide updates, gather feedback, and build strong relationships.

Qualifications: Previous experience in customer service, call centre, or a related role.

Excellent communication skills, both verbal and written.

Strong IT skills, including Microsoft Office; experience with CRM systems an advantage.

High attention to detail and strong problem-solving skills.

Ability to thrive in a fast-paced, collaborative team environment.

If you're interested in this opportunity, please submit your CV to Emily Mason via the link below.

Skills: Call Centre Customer Service Administration Benefits: bonus pension healthcare