14 Customer Service jobs in Ireland

We are currently looking for a Bilingual Customer Service Agent (English/French or English/Spanish) to join our team based at our offices in Dublin City Center. Your working hours will be from 13:00 to 21:00. 5 days per week, 7 hours per day, totalling 35 hours a week. Around 33,200€ per annum (28,500€salary + *Commissions). *4,700 er year based on data from 2024. Salary Increase plan: First year 28.500 *Commissions Second year in the company 30.500 + Annual Bonus 1.000 *Commissions Third year in the company 32.500 + Annual Bonus 2.000 *Commissions All candidates must have EU Citizenship or Stamp 4. Key Duties & Responsibilities: This position will require the successful candidate to demonstrate excellent customer service skills in a multilingual environment. Premium Travel Club by H10 Hotels is a Vacation Program/Club that offers its members exclusive benefits when visiting our breathtaking holiday destinations located in Mexico, Dominican Republic, Jamaica and Spain. As a Premium Travel Club Customer Service agent your job will encompass all aspects of customer care. You will be advising our Vacation Club members on availability for reservations, providing product information, hotel reviews, processing payments, etc. Our ideal candidate is: An excellent communicator Customer oriented Adaptable A good attention to detail A team player A good multitasker Fully proficient in written and spoken English-French or English-Spanish (essential) A resident in Ireland, willing to relocate to Dublin Required Skills/Experience: Previous Customer Service experience (experience in a call center environment is preferable) Solid negotiation and communication skills (telephone & e-mail) Previous experience with reservations systems (Navision) is an advantage General understanding of the Timeshare Business and basic experience in collections is a plus, as is a minimum knowledge of written and spoken French/Spanish Candidates with undergraduate studies in Tourism, Marketing or Hospitality will be welcome Benefits: - Additional benefits: training, commission plan, employee discounts, health and dental insurance, Cycle to Work Scheme (after the probation period). - Permanent | Full Time. - Hybrid position - option to work from home 1 day per week after the initial trial period (6 months) and 2 days per week after the first year. - Seniority Holidays (2 additional days of holidays after the second year with the company, 1 additional day after the third year and so forth until reaching a maximum of 5 additional days for a total of 25 days.) Company Details: Travel Concepts Limited 17-19, Sir John Rogerson's Quay, Dublin 2, D02 DT18 Skills: Advising customers Call Center Services Customer Loyalty Inbound Customer Service Bilingual Multitasking team player Benefits: Health and Dental insurance Employee Discounts Commission Plan Seniority Holidays Cycle to Work Scheme Hybrid

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.
**SUMMARY DESCRIPTION**
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
+ Supervise two teams of 3 to 6 customer service representatives in EMEA and India
+ Manage daily operations including planning, assigning and directing work to ensure all service levels (SLAs) and key performance indicators (KPIs) are met
+ Create and maintain strong relationship with key stakeholders within Finance and sales.
+ Proactively manage the Order to Cash process; ensure order processing holds are addressed in a timely manner; proactively communicate product availability to customers
+ Complete regular agent call quality performance evaluations
+ Assist Customer Service Representatives in managing customer escalations to a solution or compromise
+ Interview, hire, train, evaluate, coach and develop staff; reward and discipline employees
+ Coach to behaviors that align to the company values and create a customer excellence culture
+ Analyze operational processes, identify opportunities and implements changes for service delivery improvements; active involvement in projects to improve service levels.
+ Liaise with other departments to resolve order status, product, production, delivery and billing inquiries
+ Develop and document key process steps necessary to provide the required levels of service
+ Communicate company goals, directives and policies; communicate updates to processes and procedures that change how customer inquiries are handled
+ Provide reports to senior management, FP&A and different stakeholders
+ Perform other assignments as required/assigned
+ This role will require flexible work hours to support business needs on multiple time zone.
**QUALIFICATIONS/EXPERIENCE**
The requirements listed below are representative of the knowledge, skill and/or ability required for his position.
Education:
+ Bachelor's degree or equivalent from a college or university and/or a minimum of three years' related experience and/or training; or equivalent combination of education and experience.
+ Education in international business and payments terms (incoterms, Letter Of credit. ) is preferred.
Experience:
+ A minimum of three years in people management;
+ Experience of dealing with international business (import/export)
+ Experience in working with Letter of Credit and Incoterms
+ Previous experience in managing Customer Service or Contact Centre teams in multiple locations
+ Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
Skills:
+ Ability to speak, read and write fluently in English.
+ Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
+ Passion for customers and delivering a world-class service experience
+ Results-driven, energetic and resilient leader that is receptive to change
+ Demonstrated critical thinking, problem solving and analytical skills
+ Sense of urgency and proven ability to work under pressure
+ Strong people management skills with proven ability to recruit, develop and lead team in fast-paced environment
+ Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment
+ Proven experience identifying, planning and implementing processes to deliver strong operational efficiency with quality
+ Understanding of Order to Cash process and related systems. Oracle, SalesForce.com experience desirable
+ Ability to manage team remotely.
+ Ability to work flexible working hours to support both regions
4. DISCLAIMER
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description is subject to change as the needs of the business and requirements of the job change.
**Unsolicited Agency Submission**
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.

Teamworx are recruiting for a Customer Service Agent  for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability . 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on . 

Teamworx are recruiting for a number of Customer Service Agents for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability . 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on

Supermarket Customer Service Manager Job Limerick

My client who is one of the top-performing supermarket groups in Ireland is recruiting for a Customer Service Manager to join their business in one of their busy and vibrant stores located in Limerick. The store operates with extremely high standards and is highly admired by its grocery competitors nationwide. As a Retail Grocery Customer Service Manager, you will oversee the management of a well-established team to increase productivity and maximise sales for the store while having the opportunity to develop your retail experience and skills within an award-winning team. This particular retail group has stores nationwide and has a great track record of promoting high achievers into regional manager roles. This is a great opportunity for an enthusiastic grocery retail manager looking to make their mark in an award-winning company.  

Our client offers a competitive salary from €33,000 up to €6,000 DOE.

What’s in it for you with this Supermarket Customer Service Manager Job: 

Salary from €33 0 up to ,000 DOE An opportunity to work with one of the best retail brand names in the market.Internal promotion opportunities  Training and coaching opportunities are available

Responsibilities for this Supermarket Customer Service Manager Job: 

Overall management of a busy checkout department. Supervision of a team of up to ten people when on duty. Rostering for a team of up to 10 staff plus.Queue management. Ensuring all staff have the tools required to complete their role. Covering the customer service desk by assisting customers with questions/queries. Overseeing the store end of the home delivery service. Staff training and development. Assisting the store manager in other areas of the store if/when required. 

The ideal candidate for this Retail Supermarket Checkout Manager Job: 

Previous experience as a checkout manager/supervisor/ sales assistant with experience making rosters and processing returns within a busy retail grocery environment – this is essential.  Must be experienced in using a till/cash register system.  Proficient in Microsoft Office especially Excel for reporting Must have strong people management skills. Strong customer service skills essential Must have staff training & development experience. Must be able to work as part of a team and on own initiative. 

If you are interested in the role, please apply below or send your CV to Sean Thomas, Head of Grocery Recruitment, email:   or contact: for more info confidentially. We here at Teamworx Recruitment assist with recruiting a variety of management and food specialist roles across Ireland. If you have any hiring needs, we would love to assist you. For further on our services and to browse our amazing career opportunities, please check out our website: 

 INDGRO

**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 8 years of experience in program or project management.
+ Experience managing vendors or a direct team to provide customer engagement or support.
**Preferred qualifications:**
+ 8 years of experience managing cross-functional or cross-team projects.
+ Experience working in an innovation, customer success, or customer program environment.
+ Experience in submarine networking technologies.
+ Ability to build incident management functions.
+ Excellent communication and project management skills, with a track record of handling multiple customers and streams of work.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
This role is crucial for our partner ecosystem. You will ensure smooth onboarding to our subsea cable network and cultivate, ongoing partner relationships. This includes understanding their needs, proactive communication, and serving as their primary Google contact. You will advocate our partners, ensuring their voices are heard and concerns addressed.By providing support, you will contribute to Google's mission of organizing the world's information and making it universally accessible. You will connect the world, one cable at a time, empowering partners to succeed in the digital age.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Own development of the Service Innovation and Customer Assurance function within Global Submarine Networks (GSN) Operations. Implementing new processes based around the framework.
+ Manage all customer communications related to service delivery via programs ensure structured, tracked engagement with customers and stakeholders, updating them on order progress using agreed tools.
+ Drive innovation across service and lifecycle management and the way we deliver network for Google in what will be a new function in service management and agreements/customer onboarding.
+ Collaborate with internal teams (Build, Operations, Business, Compliance) to address partner concerns and ensure smooth service delivery. Identify and escalate any issues or roadblocks that may hinder partner onboarding or ongoing satisfaction.
+ Develop and maintain ongoing relationships with partners, acting as their primary point of contact within Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

About Us

U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

About the Role

The Customer Service Quality Lead will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.

This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.

Responsibilities

• Quality Monitoring & Assurance

  • Develop and implement quality assurance frameworks to monitor and evaluate customer interactions.

  • Audit calls, emails, and other communication channels to ensure compliance with standards.

  • Provide actionable feedback and coaching to customer service representatives to maintain and improve performance.

• Corporate Education & Training

  • Design and execute comprehensive training programs for new hires and ongoing skill development.

  • Maintain up-to-date training materials and align them with corporate goals and client needs.

  • Identify gaps in knowledge and create targeted learning solutions.

• Service Process Improvement

  • Analyze customer service workflows and identify inefficiencies.

  • Recommend and implement improvements to streamline operations and enhance the customer experience.

  • Collaborate with cross-functional teams to introduce best practices and tools that support productivity.

What We’re Looking For

• Experience:

  • Minimum 3 years of experience in quality assurance, customer service leadership, or a similar role.

  • Background in the insurance or financial services industry is a plus.

• Skills & Knowledge:

  • Strong knowledge of quality assurance methodologies and service improvement strategies.

  • Proven ability to design and deliver effective training programs.

  • Analytical mindset with the ability to interpret data and drive decisions.

  • Proficiency with tools such as LMS platforms, Office 365, and CRM systems.

• Personal Attributes:

  • Exceptional communication and coaching skills.

  • Detail-oriented with excellent organizational abilities.

  • Collaborative and able to work across departments effectively.

• Education:

  • Bachelor’s degree in Business Administration, Education, or a related field is preferred.

Trial Period:

The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.

How to Apply:

We are seeking a motivated and detail-oriented professional to take on the critical role of Customer Service Quality Lead. If you are passionate about quality assurance, corporate education, and process improvement, we encourage you to apply. While prior experience in customer service, quality assurance, and training is preferred, we welcome applications from all candidates who meet the qualifications and possess the required skills.

To apply, please submit your resume and a cover letter highlighting your relevant experience, achievements, and why you are an ideal fit for this position.

Note:
We value every application and will carefully review each one to find the best candidate for this role. Only those selected for further consideration will be contacted regarding the next steps in the hiring process.

We look forward to hearing from you!