564 Customer Service Representatives jobs in Ireland

Join and Build Your Future in Insurance

Are you ready for a career transformation or seeking a new challenge in the thriving insurance industry? Gallivan Murphy Insurance Brokers ) is currently hiring and training aspiring professionals to become qualified Customer Service Insurance Representatives, with progression opportunities in Sales or Renewal Account Handler Roles. Upon qualification, you'll have access to substantial opportunities for career advancement and personal growth within our company.

About Us

is proudly rooted in the scenic town of Killarney, County Kerry. Established in 1989, the company continues to experience strong growth and nationwide expansion. Guided by co-founders Denis Murphy and Simon Gallivan, our culture is defined by integrity, professionalism, and a deep commitment to investing in people whilst delivering excellence in service to our clients.

Now employing over 300 dedicated professionals across Ireland, our team is rapidly expanding—with significant growth plans extending into 2025 and beyond. This momentum is driven by our strategic partnership with Assured Partners, one of the largest and fastest-growing brokerage firms globally.

Your Role

As a Customer Service Representative, you will work directly with existing, new, and prospective clients, providing expert guidance and support.

Eligibility Criteria

Candidates must meet at least one of the following academic qualifications:

• A minimum of 280 Leaving Certificate points, including a pass in English and Maths at Ordinary or Higher Level

Or

• A Level 7 or higher degree (or equivalent)

In accordance with Central Bank guidelines, successful candidates may be required to complete relevant Insurance Institute examinations which are fully Company funded by GMIB to obtain professional certification. All coursework and assessments are conducted in English, so strong written and verbal proficiency is essential.

Ideal Candidate Profile and Core Responsibilities

We're looking for individuals who are:

• Dedicated to achieving professional insurance qualifications through study and training
• Highly motivated, solution-focused, and proactive
• Confident communicators, particularly over the phone
• Skilled in delivering outstanding customer service
• Experienced in proactive sales and negotiation techniques
• Able to identify and act on cross-selling and upselling opportunities
• Strong in relationship-building and business development
• Comfortable working both independently and within a team
• Highly organized with strong attention to detail and time management
• Flexible and capable of making real-time decisions
• Proficient in Microsoft Office and general IT systems
• Advising clients on general insurance products and policy options
• Delivering exceptional service to maintain and grow client relationships

Employee Benefits

• Competitive salary structure
• Performance-related bonuses and incentives
• Supportive, team-oriented work environment
• Generous annual leave entitlement
• Staff discounts on insurance products
• Professional development and education support
• Social events, team-building activities, and off-site outings
• Central Killarney location with convenient parking
• Hybrid/remote work options available after initial training

Job Types:

Full-time, Permanent

Pay:

€26,500.00-€7,500.00 per year

Additional pay:

• Bonus (Monthly and Quarterly) – relevant on progression to our Renewals or New Business teams

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Work from home

Ability to commute/relocate:

• Killarney: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Expected start date: 01/10/2025

Job Types: Full-time, Permanent

Pay: €2 00.00- ,500.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Wellness program
• Work from home

Language:

• English (preferred)

Work Location: In person

Join and Build Your Future in Insurance

Are you ready for a career transformation or seeking a new challenge in the thriving insurance industry? Gallivan Murphy Insurance Brokers ) is currently hiring and training aspiring professionals to become qualified Customer Service Insurance Representatives, with progression opportunities in Sales or Renewal Account Handler Roles. Upon qualification, you'll have access to substantial opportunities for career advancement and personal growth within our company.

About Us

is proudly rooted in the scenic town of Killarney, County Kerry. Established in 1989, the company continues to experience strong growth and nationwide expansion. Guided by co-founders Denis Murphy and Simon Gallivan, our culture is defined by integrity, professionalism, and a deep commitment to investing in people whilst delivering excellence in service to our clients.

Now employing over 300 dedicated professionals across Ireland, our team is rapidly expanding—with significant growth plans extending into 2025 and beyond. This momentum is driven by our strategic partnership with Assured Partners, one of the largest and fastest-growing brokerage firms globally.

Your Role

As a Customer Service Representative, you will work directly with existing, new, and prospective clients, providing expert guidance and support.

Eligibility Criteria

Candidates must meet at least one of the following academic qualifications:

• A minimum of 280 Leaving Certificate points, including a pass in English and Maths at Ordinary or Higher Level

Or

• A Level 7 or higher degree (or equivalent)

In accordance with Central Bank guidelines, successful candidates may be required to complete relevant Insurance Institute examinations which are fully Company funded by GMIB to obtain professional certification. All coursework and assessments are conducted in English, so strong written and verbal proficiency is essential.

Ideal Candidate Profile and Core Responsibilities

We're looking for individuals who are:

• Dedicated to achieving professional insurance qualifications through study and training
• Highly motivated, solution-focused, and proactive
• Confident communicators, particularly over the phone
• Skilled in delivering outstanding customer service
• Experienced in proactive sales and negotiation techniques
• Able to identify and act on cross-selling and upselling opportunities
• Strong in relationship-building and business development
• Comfortable working both independently and within a team
• Highly organized with strong attention to detail and time management
• Flexible and capable of making real-time decisions
• Proficient in Microsoft Office and general IT systems
• Advising clients on general insurance products and policy options
• Delivering exceptional service to maintain and grow client relationships

Employee Benefits

• Competitive salary structure
• Performance-related bonuses and incentives
• Supportive, team-oriented work environment
• Generous annual leave entitlement
• Staff discounts on insurance products
• Professional development and education support
• Social events, team-building activities, and off-site outings
• Central Killarney location with convenient parking
• Hybrid/remote work options available after initial training

Job Types:

Full-time, Permanent

Pay:

€26,500.00-€7,500.00 per year

Additional pay:

• Bonus (Monthly and Quarterly) – relevant on progression to our Renewals or New Business teams

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Work from home

Ability to commute/relocate:

• Killarney: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Expected start date: 11/11/2025

Job Types: Full-time, Permanent

Pay: €2 00.00- ,500.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Wellness program
• Work from home

Language:

• English (preferred)

Work Location: In person

At Unispace, we are committed to transforming workplaces to meet the diverse needs of today's dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.

We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.

While our core business revolves around strategizing, designing, and building workplaces for some of the world's leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.

To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.

Role Profile:
As a
Principal, Client Engagement
at Unispace in Dublin, you will be a strategic leader, instrumental in driving our growth and market presence in Ireland. You will be responsible for building, cultivating, and nurturing high-value client relationships with corporate occupiers and key decision-makers. This role demands a proactive, commercially astute individual who can leverage deep industry knowledge to identify new opportunities, articulate Unispace's integrated value proposition, and guide clients through complex workplace transformations from initial contact through successful project delivery. You will work closely with our strategy, design, and delivery teams to ensure client objectives are consistently met and exceeded.

Responsibilities:

• Lead the identification, qualification, and pursuit of new business opportunities with prospective corporate clients in the Irish market.
• Cultivate and manage long-term, strategic relationships with C-suite executives and key decision-makers, acting as a trusted advisor on workplace strategy and real estate solutions.
• Develop and execute comprehensive client engagement strategies that align with Unispace's growth objectives and market positioning.
• Conduct in-depth market research and analysis to identify industry trends, competitive landscapes, and potential client needs.
• Prepare and deliver compelling proposals, presentations, and pitches that effectively communicate Unispace's integrated capabilities and value proposition.
• Collaborate seamlessly with internal teams across strategy, design, pre-construction, and delivery to ensure a unified approach to client solutions and project execution.
• Manage the end-to-end sales lifecycle, from initial outreach and qualification through negotiation, contract signing, and client handover to the delivery team.
• Maintain accurate and timely records of client interactions, pipeline status, and market intelligence within Unispace's CRM system.
• Act as a brand ambassador for Unispace, participating in industry events, networking opportunities, and thought leadership initiatives.
• Contribute to the strategic planning for the Irish market, providing insights on client demands and growth opportunities.

About You:

• Bachelor's degree in Business, Architecture, Interior Design, Real Estate, or a related field.
• Minimum of 10-15 years of proven experience in business development, client engagement, or strategic account management within the commercial real estate, design & build, architecture, or interior design sectors, with a strong focus on corporate clients.
• Demonstrated track record of successfully identifying, developing, and closing significant commercial projects, ideally within the workplace sector.
• Exceptional client-facing, presentation, and negotiation skills, with the ability to influence and build rapport with senior stakeholders.
• Strong commercial acumen and understanding of the integrated design and build delivery model.
• Excellent communication (verbal and written), interpersonal, and strategic thinking abilities.
• Highly proactive, results-oriented, and self-motivated with a strong ability to work independently and as part of a collaborative global team.
• Deep understanding of the Irish commercial real estate market and key industry players is highly advantageous.
• Proficiency in CRM software and presentation tools (e.g., MS Office Suite, Google Workspace, Adobe Creative Suite for presentations).

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.
Inclusion and Diversity Commitment:
At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.

We are proud that our leadership reflects this commitment, with
persons of color, women, neurodiverse and LGBTQ+ individuals
playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.

About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

• Preparing costings for clients through Tourplan and client's platforms, with the aim of maximising margins and revenue
• Producing quotations within an agreed time frame and in an agreed presentation style
• Ensuring timely invoices are being raised in Tourplan and send to clients
• Managing post-sale customer care
• Actively communicating and raising challenges from clients and markets
• Liaising with the Contracting Team to ensure product range evolves with customer requirements
• Monitoring performance and suggesting activities to enhance performance
• Willingness to travel when required
• Handling and qualifying customer enquiries by phone and email

Your profile

What skills do I need?

• Fluency in French & English
• Experience in sales, tourism, operations, or event management
• Strong communication and negotiation skills
• Ability to work under pressure and multitask in a fast-paced environment
• IT literate
• Attentive to detail and commercially aware

Download

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.

This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.

Key Responsibilities:

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and operating system issues (Windows 10/11).
• Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Log, track, and resolve support tickets in our PSA system.
• Document fixes and procedures in our documentation system (IT Glue).
• Assist with user setups, PC/Laptop installations, and general IT administration.
• Deliver excellent customer service and clear communication to clients daily.

Skills & Experience:

• Essential
  :
• Strong knowledge of Microsoft 365.
• Hardware, software, and OS troubleshooting skills.
• Excellent communication and customer service focus.
• Fluent in written and spoken English.
• Desirable
  :
• Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
• Experience with documentation systems (e.g. IT Glue).
• Previous MSP/helpdesk experience.
• Enthusiasm and willingness to learn and grow in the role are just as important as experience.

What We Offer:

• Full-time, permanent role based in Kilkenny.
• A varied client base and exposure to a wide range of technologies.
• Ongoing training and career development within a supportive team.
• Opportunity to progress within a dynamic MSP environment.

Job Description:

Our client, an SME based in South Dublin, is seeking a Helpdesk Supervisor to lead a small team of support engineers, ensuring the effective handling of IT incidents and service requests in a fast-paced environment.

Job Responsibilities

• Supervise a team of 2–3 Helpdesk Engineers, providing guidance and escalation support.
• Oversee the daily operations of the IT helpdesk, ensuring tickets are responded to and resolved within agreed timeframes.
• Manage ticketing system workflows, ensuring all incidents and requests are tracked accurately.
• Act as a key escalation point for technical issues and complex support cases.
• Ensure adherence to incident response protocols and service delivery standards.
• Monitor team performance and support professional development.
• Contribute to improving helpdesk processes and documentation.
• Collaborate with wider IT teams to ensure seamless service delivery.

Experience Required

• Minimum 4 years of IT support experience with at least 1 year in a supervisory or lead role.
• Strong experience in managing helpdesk ticketing systems and incident response.
• Proven ability to lead and develop small teams in a support environment.
• Excellent problem-solving and communication skills.

Desirable Skills

• Familiarity with ITIL or similar service management frameworks.
• Hands-on experience with remote desktop tools and Active Directory.
• Exposure to on-prem and cloud-based IT environments.
• Experience with metrics tracking and reporting for helpdesk operations.

Educational Requirements

• Third-level degree in Information Technology, Computer Science, or a related discipline.

Working Hours & Benefits

• Monday to Friday schedule with standard business hours.
• Hybrid working options available.
• Competitive salary and benefits package.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€32K -€37K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to