54 Customer Service Representatives jobs in Ireland

Client Services Coordinator Full-time, Permanent Position - Fully onsite in Dublin 8 - Minimum 3 years experience in professional office environment - Minimum typing speed of 40 words per minute - Salary DOE - €40,000-€0,000. Our client are a leading professional firm in Dublin 8 and are currently seeking a dedicatedClient Services Assistant to provide crucial support to their Advisors. This is a fantastic opportunity for somebody looking to join a dynamic but very supportive team. They're looking for somebody proactive, friendly and detail focused to act as the main point of contact for their clients. Their clientele includes other legal firms, as well as direct clients, so if you have experience in a professional services setting, either within alegal firm, accountancy or financial firm, this role could be a really good fit. What You'll Do: As an integral part of their team, you will assist three Advisors in managing their client workload, with a strong focus on delivering exceptional client service. Realistically, you'll be the go-to person for their clients, ensuring all their files are accurate and updated, really focusing on all the little details. Your responsibilities will include, but are not limited to: Client Communication Management: Reviewing, categorising, prioritising and distributing all incoming client correspondence. You'll be adept at assisting clients directly to resolve queries at the first point of contact. Diary & Meeting Management: Efficiently managing diaries, scheduling meetings and sending confirmations for both in-person and virtual (Zoom) engagements. You'll also greet clients for onsite meetings and provide support (e.g., refreshments, scanning). Email & Call Handling: Managing the email inboxes of two professionals, ensuring timely responses and proper filing. You'll also answer, screen and direct telephone calls, taking messages or resolving queries on the spot where possible. File & Data Management: Opening new client files, managing Anti-Money Laundering (AML) documentation and performing data entry on their case management system. Ad Hoc Support: Providing general administrative and ad hoc support to the team. What You'll Bring: We're looking for a candidate with a solid professional foundation and a commitment to excellence. Key Competencies: Minimum 3 years' experience in a professional office environment. A minimum typing speed of 40-50 words per minute. Excellent written and verbal communication skills. Fluency in English, both written and verbal is essential. High level of attention to detail when reviewing documents and correspondence. Strong sense of initiative and reliability. Proven ability to manage multiple tasks and meet deadlines. Strong IT and system skills, with strong experience in Excel, Word and Outlook. A strong work ethic and professional demeanour. Ability to work collaboratively as part of a team, while also being proactive and self-motivated. Experience with the Practice Evolve package (or similar case management system) is preferred but not essential. Remuneration The salary will depend on experience, in the range of ,000- ,000. Additional Information: This role does not meet criteria for a Critical Skills permit. Skills: Client Administrative Support Phone Manner Client administration Contact management Client Rapport CRM System CRM databases

Our client is a leading Wealth Management firm who are looking to hire a Client Services Executive to join their team in Dublin. Responsibilities of this Client Services Executive Job: Client portfolio end-to end administration Annual portfolio reviews and valuations Processing new business, communicating, and interacting with product producers to ensure prompt processing of applications. This applies to pre & post retirement pension structures, protection benefits & investment portfolios Communicating with clients regarding their portfolios and new applications in an effective and timely mannerRequirements of this Client Services Executive Job: BA (Hons) Degree within a Business or Finance related discipline A minimum of 2-3 years relevant experience in a similar role, preferably within a Financial Advisory firm or Life & Pensions broker is essential QFA qualified or progressing towards this qualification Excellent verbal and written communication skills Ability to work independently and as part of a team This is an excellent opportunity for someone who is looking to develop their career in the Wealth Management space. For more information on this Client Services Executive job or to discuss in more detail, contact Aoife Stokes at  or apply directly below. 

Tax Senior Manager Private Client Services Dublin About RSM As one of the world's largest networks of audit, tax, and consulting firms, RSM is committed to delivering big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. RSM Ireland is one of the country's fastest growing advisory firms, specialising in the provision of audit, tax and consulting services to leading domestic and international mid-market clients. We are a key member of the RSM International network and work closely with over 65,000 colleagues in 820 offices, spanning over 120 countries. RSM International is the world's most rapidly growing accountancy network and currently ranked number six globally. When you join RSM you'll have a world of opportunity to build the career you want. It's your future. Own it at RSM. Our clients range from growth-focused entrepreneurial businesses through to leading multi-national organisations across many sectors and operating nationally and across borders. At RSM Ireland, we are embracing the hybrid working model and at present all our roles facilitate this. The Opportunity Due to our continued growth and ambitious plans for further expansion in Ireland, we have an exciting opportunity to add a Tax Senior Manager (Private Client Services) to our diverse and progressive tax team. The role will offer an environment for someone looking to accelerate their knowledge, skills, and development in a creative, entrepreneurial and supportive team, working with lots of fantastic clients along the way. This is a fantastic opportunity to join a growing team at an exciting part of its journey, working on a hybrid basis and reaping the rewards of being at home and in the office on a weekly basis. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You'll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking! The successful candidate will be: Building and maintaining relationships with a portfolio of clients and providing a high standard of client service, with a core focus on privately owned clients. Coordinating and collaborating with other RSM member firms on cross-border projects and business development initiatives. Managing the tax compliance obligations on a portfolio of private clients and leading the delivery of high-quality tax advisory services to those clients. Contributing to the operational management of the tax department, including leading key business development initiatives. Liaising with clients in a timely responsive manner, advising, researching, and resolving all relevant tax issues and technical matters on advisory assignments. Assisting partners with the build out and commercial management of the firms private clients portfolio and related services. Providing mentorship to junior staff, and work on attracting, developing, and retaining the best talent for the firm. The Person The ideal candidate will have the following skills and experience: ITI and/or ACA or ACCA qualified. At least 3 to 4 years' experience in a management role in a tax practice or industry. Experience in managing a private client portfolio with strong commercial expertise. Relationship management - ability to read situations and modify behaviour to build quality, diverse relationships. Demonstrate an ability to adapt to changing client and market needs, to contribute to new ideas and propose innovative solutions to problems. Strong technical skills to deliver private client tax advisory services. Experience in coaching and mentoring staff. Team player with strong communication & interpersonal skills. Strong Microsoft applications skills; Outlook, Teams, Excel, PowerPoint, and Word. #RSM is an equal opportunity employer. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role/ Department: Limerick's Custody Client Service team are responsible for 600+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries. Role Based in Limerick, the successful candidate will report into the Custody Services Manager. The successful individual will focus on resolution of client queries, where expertise is required to problem solve and manage client expectations. The role offers the opportunity to develop skills and knowledge of the firm's global operating structure. The successful individual will be responsible for maintaining and enhancing the service provided to clients while also having the opportunity to identify and solve service issues. The key responsibilities of the role include: To act as the primary point of contact for all custody related queries from the Client. Responsible for maintaining and enhancing service provided to the Client. Ownership, management and resolution of all Client queries. Awareness of transition activity linked to the Client. Identifies and manages resolution of service delivery root causes. Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service. Participates in Service Reviews as required. Build and maintain strong relationships with all internal partners. Maintain and monitor all client data and standing instructions. Monitoring and resolution of cash and stock exceptions. Ensure day to day funding requirements are in line with client standing instructions. Resolves all ASL situations in a timely manner. Ensure compliance with all NT risk policies and adherence to 'Best Practice' documents. Skills/ Qualifications: Excellent oral and written communication skills are required. Analytical and problem solving skills are required. Ability to facilitate discussions and reach decisions. Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach. Ability to plan and prioritise their day to day workload to meet client deadlines. Ability to review and resolve complex issues. Demonstrates an excellent understanding of risk associated with the role. A College or University degree is preferred. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

Head of Client Relations and Services Are you an experienced Client Operations and Services Manager with proven experience from the telecoms sector? Are you looking for a new challenge? Our client, a high profile organisation & major employer in the sector, are now expanding their commercial leadership teams & have engaged with us in Cpl to help them recruit an experienced candidate to take on this key role. This is a fantastic opportunity for an ambitious, suitably qualified & commercially focused professional to further develop their career in a highly successful organisation within a dynamic industry sector so if youre interested, please apply! The Job: Reporting directly to the CEO, you will be a key member of the senior leadership team & will play a significant role across all business operations & help to ensure the ongoing growth & further success of the organisation. More specifically you will cover a range of commercial management duties including sourcing of significant new business opportunities within their client base, negotiating major contract pricing & deliverables, managing relationships with 3rd party supplier networks, overseeing purchasing & pricing initiatives, ensuring compliance with regulatory requirements, working on cross-functional projects with technical colleagues, leading your team & advising senior leadership teams on operational performance KPI's. Your Skills & Experience that we need: 3rd level degree qualified in a relevant discipline. 7-8+ years experience in a commercially focused leadership role in the telecoms or related sectors. Strong project management experience. Proven experience in leading & motivating diverse teams. Strong IT knowledge, ability to multi-task & engage with people at all levels. The Offer: The is a full time permanent position with generous base salary of approx. 100k with full benefits & bonus on offer to the successful candidate. This role is a hybrid mix of 3 days in office with 2 days working from home/remote so may also suit candidates living outside the Limerick region. Candidates holding restricted visas or requiring sponsorship will not be considered. How to Apply: If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick in complete confidence on or email your Cv to For a full list of open jobs, have a Skills: 'telecoms' 'management' 'technology' Benefits: Paid Holidays Gym Pension Bonus Laptop Expenses Mileage

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

Job Title: Customer Support Specialist Location: Kilkenny Working Model: 12-Month Contract Salary: Competitive plus benefits including pension contribution, paid sick leave, company events, gym membership Our client is seeking a confident and detail-focused Customer Support Specialist to join their is an excellent opportunity to work within a supportive and fast-paced environment where service excellence is at the heart of everything they do. About the Role: Working from their Kilkenny-based European headquarters, you will play a key role in managing customer communications, processing orders, and providing end-to-end support to ensure a seamless client experience. This is a people-focused role that requires a professional and proactive approach, strong communication skills, and the ability to manage multiple priorities. Key Responsibilities: Handle and process customer orders received via phone, and email with accuracy and efficiency. Liaise with internal departments to ensure timely order fulfilment and resolution of any issues. Follow up with customers for any missing or unclear information related to orders. Respond to customer queries, providing clear and timely updates or resolutions. Prepare documentation for returns and replacements when required. Issue product information, quotations, and samples as needed. Maintain accurate records and support the team with general administrative duties. Ideal Candidate Profile: Minimum 1 year of experience in a customer service, order processing, or sales support role. Comfortable working in a fast-paced, high-volume environment with a strong team ethic. Previous experience in a technical or product-based customer support role is highly desirable. Excellent verbal and written communication skills, with the ability to manage conflict calmly and professionally. Strong attention to detail and the ability to handle complex administrative tasks with accuracy. A proactive, solutions-focused approach with a willingness to go the extra mile. If you are interested in either role, please apply via the link or directly to Skills: Attention to detail Teamwork Good interpersonal skills Good customer service skills

Our client is looking for experiencedCustomer Service Specialistspassionate about delivering high-end support and guidance to customers specific requirements. These are temporary roles with a view to permanency for the right candidate. We are looking for outstandingCustomer Service Specialistswho are available immediately to join our client, a well-established company based inDublin 12. The business provides customers with new technologies as they emerge into the market and pride themselves on an empowered and inclusive team. If you have excellent communication, organisation skills and enjoy working in a dynamic fast fast-paced environment we want to hear from you. About the role: Thecustomer service specialistwill provide multichannel - email, live chat, and telephone customer support. The role involves processing orders, handing enquiries and complaints in an effective manner. Developing and maintaining customer relationships is an important element of this job. Requirements: Skilled in Microsoft Office, Outlook, and SAP software A strong communicator who is customer-focused -multi-tasker At least 1 years experience in a customer service role Ability to work on ones own initiative incorporating team values Proactive problem solver who is innovatively results-driven A candidate who has the ability to multitask and prioritise A keen eye for detail If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website Skills: Customer Service Strong communication skills Organised Reliable Multi-tasker Detail orientated