64 Customer Service & Helpdesk jobs in Ireland

**_Job Title:_**
Technical Customer Success Manager (French & English Language)
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both French and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Customer Success Manager (German & English Language)
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both German and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
To be successful in this role you have:
+ 4+ years of experience providing customer professional services or related business support
+ Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
_Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!_
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration. **English and German fluency is required.**
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalised 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ **English/German Fluency is required**
+ This role is based in our **Dublin** office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration. **English and Dutch fluency is preferred.**
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ **English/Dutch fluency is a plus**
+ This role is based in our **Dublin** office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration. **English and Italian fluency is required.**
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ **English/Italian Fluency is required**
+ This role is based in our **Dublin** office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration. **English and French fluency is required.**
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ **English/French Fluency is required**
+ This role is based in our **Dublin** office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a Customer Success Guide Manager, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin, Ireland you will manage a team who serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. The Customer Success Guide team is primarily office-based and the ideal candidate will be responsible for coaching and developing the team, driving successful customer outcomes leading to client's product adoption, renewals, and expansion of ServiceNow offerings across a large portfolio of customers.
Key Responsibilities:
· Lead your team to onboard new customers, and improve technical health and adoption for a portfolio of customers
· Hiring, coaching and mentoring team members to help them grow their skills and careers
· Execute the Success Centre strategy, delivering value for all customers on their journey
· Drive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy
· Understand how digital and AI based technologies are critical to the scaling, impact and cost effectiveness of the business
· Manage & oversee the operational aspects of the team to deliver high quality engagements, efficiently with maximum reach and productivity
· Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· Demonstrated success leading and growing a team of individual contributors
· Excellent verbal and written communication skills, including the ability to chair meetings and host webinars
· Ideally 2+ years in a leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformations 
· Business, Technology, Computer Science or AI related degree preferred. 
· Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
· Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
· Program management experience, passion for customer success and improving productivity through innovative technology solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
To be successful in this role you have:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.