42 Customer Service & Helpdesk jobs in Ireland
Manager, Customer Service-Export Markets
Posted today
Job Viewed
Job Description
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.
**SUMMARY DESCRIPTION**
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
+ Supervise two teams of 3 to 6 customer service representatives in EMEA and India
+ Manage daily operations including planning, assigning and directing work to ensure all service levels (SLAs) and key performance indicators (KPIs) are met
+ Create and maintain strong relationship with key stakeholders within Finance and sales.
+ Proactively manage the Order to Cash process; ensure order processing holds are addressed in a timely manner; proactively communicate product availability to customers
+ Complete regular agent call quality performance evaluations
+ Assist Customer Service Representatives in managing customer escalations to a solution or compromise
+ Interview, hire, train, evaluate, coach and develop staff; reward and discipline employees
+ Coach to behaviors that align to the company values and create a customer excellence culture
+ Analyze operational processes, identify opportunities and implements changes for service delivery improvements; active involvement in projects to improve service levels.
+ Liaise with other departments to resolve order status, product, production, delivery and billing inquiries
+ Develop and document key process steps necessary to provide the required levels of service
+ Communicate company goals, directives and policies; communicate updates to processes and procedures that change how customer inquiries are handled
+ Provide reports to senior management, FP&A and different stakeholders
+ Perform other assignments as required/assigned
+ This role will require flexible work hours to support business needs on multiple time zone.
**QUALIFICATIONS/EXPERIENCE**
The requirements listed below are representative of the knowledge, skill and/or ability required for his position.
Education:
+ Bachelor's degree or equivalent from a college or university and/or a minimum of three years' related experience and/or training; or equivalent combination of education and experience.
+ Education in international business and payments terms (incoterms, Letter Of credit. ) is preferred.
Experience:
+ A minimum of three years in people management;
+ Experience of dealing with international business (import/export)
+ Experience in working with Letter of Credit and Incoterms
+ Previous experience in managing Customer Service or Contact Centre teams in multiple locations
+ Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
Skills:
+ Ability to speak, read and write fluently in English.
+ Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
+ Passion for customers and delivering a world-class service experience
+ Results-driven, energetic and resilient leader that is receptive to change
+ Demonstrated critical thinking, problem solving and analytical skills
+ Sense of urgency and proven ability to work under pressure
+ Strong people management skills with proven ability to recruit, develop and lead team in fast-paced environment
+ Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment
+ Proven experience identifying, planning and implementing processes to deliver strong operational efficiency with quality
+ Understanding of Order to Cash process and related systems. Oracle, SalesForce.com experience desirable
+ Ability to manage team remotely.
+ Ability to work flexible working hours to support both regions
4. DISCLAIMER
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description is subject to change as the needs of the business and requirements of the job change.
**Unsolicited Agency Submission**
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.
Senior Customer Success Manager
Posted 4 days ago
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Job Description
**The role:**
We are looking for a motivated, hardworking and hands-on Senior Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers.
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and "go-to" person for standard methodologies and advice. We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
**Our ideal candidate will have:**
+ 7-10 years relevant experience working in a Customer Success,
Senior Program Manager, Customer Service and Innovation
Posted 5 days ago
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Job Description
+ Bachelor's degree or equivalent practical experience.
+ 8 years of experience in program or project management.
+ Experience managing vendors or a direct team to provide customer engagement or support.
**Preferred qualifications:**
+ 8 years of experience managing cross-functional or cross-team projects.
+ Experience working in an innovation, customer success, or customer program environment.
+ Experience in submarine networking technologies.
+ Ability to build incident management functions.
+ Excellent communication and project management skills, with a track record of handling multiple customers and streams of work.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
This role is crucial for our partner ecosystem. You will ensure smooth onboarding to our subsea cable network and cultivate, ongoing partner relationships. This includes understanding their needs, proactive communication, and serving as their primary Google contact. You will advocate our partners, ensuring their voices are heard and concerns addressed.By providing support, you will contribute to Google's mission of organizing the world's information and making it universally accessible. You will connect the world, one cable at a time, empowering partners to succeed in the digital age.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Own development of the Service Innovation and Customer Assurance function within Global Submarine Networks (GSN) Operations. Implementing new processes based around the framework.
+ Manage all customer communications related to service delivery via programs ensure structured, tracked engagement with customers and stakeholders, updating them on order progress using agreed tools.
+ Drive innovation across service and lifecycle management and the way we deliver network for Google in what will be a new function in service management and agreements/customer onboarding.
+ Collaborate with internal teams (Build, Operations, Business, Compliance) to address partner concerns and ensure smooth service delivery. Identify and escalate any issues or roadblocks that may hinder partner onboarding or ongoing satisfaction.
+ Develop and maintain ongoing relationships with partners, acting as their primary point of contact within Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Customer Success Guide Manager
Posted 6 days ago
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Job Description
As a Customer Success Guide Manager, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin, Ireland you will manage a team who serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. The Customer Success Guide team is primarily office-based and the ideal candidate will be responsible for coaching and developing the team, driving successful customer outcomes leading to client's product adoption, renewals, and expansion of ServiceNow offerings across a large portfolio of customers.
Key Responsibilities:
· Lead your team to onboard new customers, and improve technical health and adoption for a portfolio of customers
· Hiring, coaching and mentoring team members to help them grow their skills and careers
· Execute the Success Centre strategy, delivering value for all customers on their journey
· Drive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy
· Understand how digital and AI based technologies are critical to the scaling, impact and cost effectiveness of the business
· Manage & oversee the operational aspects of the team to deliver high quality engagements, efficiently with maximum reach and productivity
· Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· Demonstrated success leading and growing a team of individual contributors
· Excellent verbal and written communication skills, including the ability to chair meetings and host webinars
· Ideally 2+ years in a leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformations
· Business, Technology, Computer Science or AI related degree preferred.
· Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
· Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
· Program management experience, passion for customer success and improving productivity through innovative technology solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Customer Service Representative II

Posted 6 days ago
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Job Description
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
Technical Support Associate - German

Posted 6 days ago
Job Viewed
Job Description
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 113,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
**Abbott Galway**
Abbott in Galway serves as the international hub for Abbott's Rapid Diagnostics business, which delivers annually more than 2 billion tests. As the global leader in point-of-care diagnostics, Abbott offers the broadest portfolio of best-in-class rapid tests, services, and handheld devices across all healthcare settings: the lab, the clinic, remote healthcare outposts, retail outlets, the patient's bedside and at home. Our industry-leading near patient tests and services are unmatched across key health and therapeutic areas, including: infectious disease, cardiometabolic & informatics, toxicology and consumer diagnostics.
One of the key functions in Galway is Global Business Services, which provides number of shared services activities across finance, purchasing, quality, technical and customer services for Europe, Middle East and Africa (EMEA). Various global and EMEA commercial and operational management teams across our infectious disease and cardiometabolic businesses are also based in Galway, overseeing the supply of millions of rapid tests from HIV to diabetes to COVID-19, to patients in many regions across the world.
**Position Summary**
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer by providing guidance on the products intended use and addressing specific user issues. The team carries out its responsibilities while maintaining compliance to medical device and diagnostics post-market surveillance regulations
**Responsibilities**
+ Receive inbound Customer calls and email communications and address in a professional and friendly manner
+ Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
+ Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
+ Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
+ Communicate complaint investigation conclusions to customers through written reports and phone conversations
+ Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
+ Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience
+ Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the ARDx Technical Support team
+ Execute applicable Quality System processes
+ Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
+ Other duties as assigned
+ Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead/Supervisor.
+ Support customers in different market time zones as required for the position.
**Knowledge** **Skills & Experience**
+ 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required.
+ Minimum 1- year of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
+ Fluency in German language is a requirement for the role.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Technical Customer Success Manager

Posted 8 days ago
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Job Description
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the
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Technical Customer Success Manager

Posted 8 days ago
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Job Description
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the
Help Desk Representative

Posted 8 days ago
Job Viewed
Job Description
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our
Customer Success Guide

Posted 8 days ago
Job Viewed
Job Description
This role is an exciting opportunity to be a Valued team member in the newly created **Customer Excellence Group** , working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You'll work with some of the most important customers, helping them unlock the full potential of our products while contributing to strategic growth initiatives.
**Job Description:**
As a **Customer Success Guide** , you will be part of a newly formed **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the regional hub, you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders.
**Key Responsibilities:**
+ **Customer Success Focus** : Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes.
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Executive Engagement** : Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
+ **Outcome-Driven Engagement** : Support execute customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions.
**What You'll Do:**
+ Work with a **Large Portfolio of EMEA customers** , to understand their business drivers, challenges, and desired outcomes.
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Facilitate **Business Reviews** and other strategic sessions, ensuring alignment between customer needs and our solutions.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business-related degree preferred.
+ Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
+ **Program management experience** , passion for customer success and improving workplace productivity through innovative technology solutions.
+ Additional language preferred
+ This position is not eligible for employment based sponsorship
_Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!_
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.