What Jobs are available for Client Support in Ireland?

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That's where you come in. We're offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you'll Do:

• Fostering high levels of end user support by live chat/F2F to end users around the globe, being the first line of live support of our end users.
• Oversight of end user queries received by Teckro.
• Oversight of accurate data entry to the Teckro Helpdesk system, reporting and trending analysis training.
• Oversight of End-user support by providing effective resolutions.
• Communicate effectively in written and verbal form with customers and maintenance of accurate records in our system.
• Assist cross functional teams with projects to improve processes across the business.
• Perform data quality review of internal and external reports.
• Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.
• Constant communication with the team, delivering appropriate feedback.

The Ideal candidate will have:

• Evidence of effective team communication, coaching and leadership skills.
• Team building skills, able to work with various cultures and backgrounds.
• Ability to work effectively both with a team structure and independently.
• Proven communication skills in a previous client-facing team role.
• Excellent verbal, written and presentation skills
• Ability to prioritize tasks, projects and reporting to cross-functional teams.
• Driven to succeed, eager to improve every day, and work under pressure to tight deadlines.

Qualifications Required:

• +1 year of Customer Support Experience required.
• Minimum 2.2 degree required in Business, Data Analysis or related discipline.
• Experience/qualification in People Management is a plus.
• Experience in healthcare or clinical research is a plus.
• Fluency in any additional language is a plus (Spanish, Italian, Chinese, or Japanese).
  High proficiency in Microsoft Office

Location and Travel: (Limerick)

• Hybrid role - Limerick, Ireland, currently this is set to 2-3 days per week onsite.
• We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
• Note: Regrettably we cannot offer work permit sponsorship for this role to be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

• 25 days holidays
• Pension
• Healthcare
• Life Insurance
• Share Options
• 50% Maternity leave pay after capped length of service
• Paid Paternity leave scheme
• Bike to Work/ Tax Saver Scheme
• Gym/Wellness Allowance
• Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro's use of your personal information.

Come shape the future of education with us.
At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we're on a hugely exciting journey of further growth.

About The Role & Team
We are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We're also looking for people who celebrate diversity and thrive in a collaborative environment.

Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.

What You'll Do
You will join the Compass IE support function, working with the Support Team Lead -IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.

You will empower schools to get the best out of their software through maintaining the IE Help Centre and providing excellent customer service.

Specifically, you will:

• Provide problem-solving solutions to schools
• Manage communication through a range of channels including Live Chat, email, and phone calls
• Escalate customer enquiries to the appropriate team, and provide them with regular updates on their issue
• Apply exceptional customer focus skills to liaise with internal and external stakeholders
• Keep up to date with TUSLA requirements for data reporting
• Log and monitor tickets with Zoho, ensuring we meet our SLA
• Keep up to date with developments in the Compass platform
• Develop and maintain Help Centre articles to allow customers to access self help support resources.
• Ad hoc tasks as directed by your manager

Requirements
Who you are
Having a background in MIS support or working in a school would be advantageous, however what's more important to us is that you communicate well, show a natural flair for problem-solving and have an ability to learn fast on the job.

You will:

• Hold a true passion for putting the customer first
• Have the drive to go the extra mile giving customers get the best experience
• Be a great listener and analytical problem solver with exemplary verbal communication skills
• Display an enthusiastic, energetic & friendly attitude in all circumstances
• Be unflappable, even when faced with anxious or concerned customers
• Have the ability to build relationships and rapport quickly and effectively across a wide range of stakeholders and personalities
• Be able to work autonomously but also work well within a team environment

Benefits
What's in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
• A flexible working environment - our teams work 3 days in our office in Dublin
• Private health insurance options to support your well-being
• Learning & Development opportunities - we want you to grow and get the most out of your role
• 25 days Annual Leave + all statutory Public & Bank Holidays
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Prior to commencing employment, we will require:

• Verification of unrestricted work rights in Ireland (eg citizenship, passport, or birth certificate).

Ready to make a difference?
Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website -

About Scorebuddy

Scorebuddy is a leading Quality Management SaaS platform revolutionizing contact centre operations through AI-powered analytics. Named a leader in Contact Center Quality Assurance by G2, our platform seamlessly integrates quality management, coaching, and learning capabilities to drive operational excellence. We serve hundreds of global enterprises, helping them enhance agent performance, scale efficiently, and deliver exceptional customer experiences.

The Opportunity

We are seeking a Client Support Lead to play a critical role in assisting our Customer Success team and supporting our rapidly growing customer base. This position is perfect for someone who thrives in a fast-paced, high-energy environment, combining hands-on technical support with opportunities to build scalable customer success programs. You'll also take ownership of key tools like Intercom and contribute to the improvement of our AI-driven processes (e.g., FIN, automation, workflow design), helping shape the future of how Scorebuddy supports customers at scale.

Job Requirements

• 3+ years in a technical support, client services, or scaled success role (SaaS experience preferred)
• Strong troubleshooting and problem-solving skills with a customer-first mindset
• Familiarity with support tools such as Intercom, Jira, or Zendesk
• Experience creating or improving knowledge base/self-service content
• Strong organisational and multitasking abilities to thrive in a fast-paced environment
• Excellent communication skills, both written and verbal
• Experience owning or administering customer communication platforms (Intercom strongly preferred)
• Knowledge of AI/automation in customer support (chatbots, intent routing, predictive support)
• Background in customer success or support operations
• Familiarity with CRM and reporting tools for monitoring customer health and support metrics

Job Responsibilities

Technical & Client Support

• Act as the first point of escalation for technical queries from customers and the Customer Success team
• Troubleshoot product and integration issues, collaborating with engineering when needed
• Ensure timely, high-quality responses to client tickets and live chat queries via Intercom
• Maintain knowledge base and self-service resources to reduce repetitive support queries
• Scaled Success & Process Optimization
• Design and deliver scalable success initiatives (e.g., webinars, guided tutorials, in-product tips)
• Identify trends in customer queries to create proactive support strategies
• Collaborate with Customer Success Managers to improve onboarding and adoption journeys
• Own and enhance support processes to ensure customers receive consistent, efficient service

AI & Systems Ownership

• Take ownership of Intercom as the CRM for support, including automations, workflows, and reporting
• Work with the product and CS teams to improve AI-driven processes such as FIN (FAQ automation, intent detection, and natural language support improvements)
• Explore and implement new AI tools to scale support and success delivery
• Provide insights from support interactions to influence product development and customer success strategies

Benefits

Compensation & Benefits

• Competitive base salary with performance-based bonus
• 25 days paid annual leave
• Comprehensive health coverage including WebDoctor GP service
• Gym membership at St. James' Gate Health and Fitness Club

Work Environment

• Hybrid working model
• Modern Dublin city centre office
• Collaborative, innovation-focused culture
• Regular team social events

About Blackhawk Network
One4All (part of Blackhawk Network)
One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview
We're seeking an enthusiastic and customer-focused temporary
Client Sales Support
to help drive sales during our annual Christmas telesales campaign. In this role, you'll be reaching out to both existing and potential customers to secure orders for the final quarter of the year.

You'll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment.

Responsibilities

• Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders.
• Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays.
• Manage inbound and outbound telesales calls, supporting customer engagement and order placement.
• Process corporate orders via our sales systems and proactively monitor the corporate sales inbox.
• Handle sales queries and gift card replacements, including credit note requests and general customer support.
• Support the field and inside sales teams, and carry out ad-hoc duties as required.

Qualifications

• Proven experience in sales or customer-facing roles, ideally within a corporate environment.
• Strong IT and administrative skills, with high accuracy and attention to detail.
• Excellent written and verbal communication, with a client-focused and service-oriented approach.
• Confident in articulating product offerings to both new and existing clients.
• Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team.
• Ability to thrive in a fast-paced environment

Benefits

• Valuable experience in a fast-paced sales environment, ideal for building your CV
• Supportive team culture with hands-on training and guidance throughout
• Opportunity to work with well-known clients and contribute to a high-impact campaign

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Interview(s) with Hiring Manager(s)
• Stage 3: Feedback/Hired

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

We're seeking an enthusiastic and customer-focused temporary Client Sales Support to help drive sales during our annual Christmas telesales campaign. In this role, you'll be reaching out to both existing and potential customers to secure orders for the final quarter of the year.

You'll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment.

Responsibilities:

• Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders.
• Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays.
• Manage inbound and outbound telesales calls, supporting customer engagement and order placement.
• Process corporate orders via our sales systems and proactively monitor the corporate sales inbox.
• Handle sales queries and gift card replacements, including credit note requests and general customer support.
• Support the field and inside sales teams, and carry out ad-hoc duties as required.

Qualifications:

• Proven experience in sales or customer-facing roles, ideally within a corporate environment.
• Strong IT and administrative skills, with high accuracy and attention to detail.
• Excellent written and verbal communication, with a client-focused and service-oriented approach.
• Confident in articulating product offerings to both new and existing clients.
• Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team.
• Ability to thrive in a fast-paced environment

Benefits:

• Valuable experience in a fast-paced sales environment, ideal for building your CV
• Supportive team culture with hands-on training and guidance throughout
• Opportunity to work with well-known clients and contribute to a high-impact campaign

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Interview(s) with Hiring Manager(s)
• Stage 3: Feedback/Hired

Aviva's Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join us

We are recruiting for permanent full-time positions, 35 hours per week for our Galway Contact Centre. You will be helping new and existing customers regarding their Home & Motor Insurance.

You will start with Aviva on the
10th November 2025
and undertake
a 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.

At Aviva we see this role as one of the most important in the business We are the first point of contact for our customers. This is an exciting opportunity to learn new skills and build a career with a market leading Insurer. The role comes with a competitive salary and benefits package.

What you will be doing:

• Handling a variety of inbound Motor & Home Insurance queries, following a script
• Building rapport with each customer by understanding their needs
• Taking ownership and resolving each situation to the customer's satisfaction
• Making follow up calls to customers and connecting with internal departments

To be successful in the role, you will need the following:

• Ideally experience in a customer service environment either in person or over the phone – If you enjoy building relationships and communicating and interacting with people, you'll fit right in with the world-class customer service team around you
• Good aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient with
• Verbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversations
• An ability to adapt to change, working in a fast-paced environment
• A positive can-do attitude

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent's (matching paternity and maternity leave) and carer's leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact or

The Role

My client, a well-established manufacturer is seeking an experienced Customer Service & Internal Sales Executive to join their team based in Clara, Offaly. This is a full-time, office-based,
12-month fixed term contract
.

As the Customer Service & Internal Sales Executive you will play a key role in delivering top-tier sales support to the sales team, ensuring customer quotes, orders, and inquiries are handled promptly and efficiently.

Tasks & Duties

• Manage and resolve customer and international sales team inquiries promptly, ensuring a seamless and efficient service experience.
• Maintain a log of open issues, track progress, and keep customers updated while collaborating with the sales team to enhance customer satisfaction.
• Ensure all outgoing correspondence is accurate, professional, and aligned with company standards.
• Maintain and update customer databases, track key metrics, and generate regular reports to support business insights.
• Accurately enter and manage customer orders within the company system, including logging and responding to customer scorecards.
• Foster strong customer relationships through proactive engagement, service excellence, and a commitment to a customer-centric approach.
• Collaborate across departments to drive continuous improvement, support innovative service solutions, and uphold the companies core values.

Experience, Knowledge & Qualifications

• Third level qualification.
• Excellent communication skills both written and verbal.
• Strong IT skills with proficiency in MS Office and SAP.
• Strong attention to detail.
• Previous experience in a busy sales or customer service position.
• Full licence & own vehicle due to location (not serviced by public transport)
• Candidates must currently reside within a commutable distance with full working rights.

For further information, please contact Sabrina Carroll on

Desired Skills and Experience
customer service, sales, sales administration, database management, file management, issue resolution, data entry

About the Role

We are seeking a reliable and flexible Customer Service to provide support across our busy client site in Dublin City Centre. This role involves stepping in to cover busy service periods, sickness cover, or when extra support is needed.

Responsibilities

• Provide flexible support.
• Deliver friendly and efficient customer service during busy service times in client's sites.
• Assist in maintaining cleanliness, hygiene, and safety standards.
• Adapt quickly to changing demands in a fast-paced environment.

Skills & Experience Required

• Previous experience in customer service roles.
• Friendly, bubbly, and approachable personality.
• Strong ability to work under pressure in a busy environment.
• Reliable, punctual, and flexible in supporting different tasks.
• Team player with good communication skills.
• Must be legally eligible to work up to 40 hours per week in Ireland.

Job Type: Part-time

Pay: From €14.50 per hour

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• Food allowance

Application question(s):

• Do you have EU work permit?

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Company Description

JYSK is one of the fastest growing retail chains in Europe. Operating in over 50 countries around the world, we have expanded from just 1 store in Denmark in 1979 to more than 3,000 stores worldwide today.

At JYSK, our mission is to provide a great offer for everyone within sleeping and living. Our business concept focuses on selling quality products with a Scandinavian look and feel, at very competitive prices.

JYSK's vision is to not just be the customer's first choice but also the employee's first choice in the retail sector. We have ambitious growth plans in UK over the next 5 years and are looking for confident, passionate and ambitious employees to come on that journey with us. If you bring Dedication… You will meet Possibilities.

For more information, please visit our career page.

Job Description

JYSK are currently looking for a number of Customer Service Supporters to join our team in our Dublin based Customer Service Centre. We are looking for people who are passionate about customer service, act as an ambassador for our brand and provide the best Customer Service.

As Customer Service Supporter…

• You are a customer oriented individual with the ability to listen, understand and fulfil our customers' needs
• You enjoy communicating with others on a daily basis
• You have a high level of empathy and can cater your approach to our customers
• You have attention to detail and able to multitask

At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying issues, solving problems and creating solutions.

• You will have ownership of your work and search of solutions for our customers while providing a professional, positive and competent service
• You will work in an open environment where you co-operate with colleagues to exceed the customer's expectations
• Creating sales on incoming requests to support our mission and goals to be the worlds most profitable chain of stores

What do we offer you?

You get the chance to join a retail company that wants to be the candidate's first choice when choosing an employer. We are a dynamic and energetic team and here your inputs get heard, you get involved and your development is crucial to us.

Additionally, as JYSK ambassador you get the following:

• Opportunities for development through excellent training and mentoring
• An strong introduction to get the best possible start to your career at JYSK
• Full time-job with starting salary of Euro31.500 per year
• Work with modern systems and tools (personalized intranet, online complaints system, customer database)
• 20% discount at JYSK and Lars Larsen Group companies
• Social activities and annual corporate parties
• Internal competitions to compete, win and celebrate excellent performance

What will you bring to the role?

• Empathy, you enjoy to actively listen to customers and support their needs
• Be professional and open to two way dialogue
• Understand the importance of time sensitive issues and remember you are here to help others
• Available to work shifts within our customer centre opening hours
• Excellent knowledge of English, written and spoken
• Computer literacy, quick and accurate in writing on the keyboard, have no problem in learning new programs or read and understand guides and procedures