88 Community & Social Care jobs in Ireland
Manager, Scaled Abuse Escalations, YouTube Trust and Safety

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+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields.
+ 1 year of experience in people management, leading a team.
**Preferred qualifications:**
+ Experience as a thought leader and team lead or people manager in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
+ Experience in SQL and data analysis.
+ Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
+ Ability to lead a team to frame problems, structure analyses, and drive impact.
+ Ability to build effective relationships with cross-functional partners across geographies.
+ Passion for YouTube and user safety, combined with excellent problem solving, business judgment, influencing, communication, and strategic skills.
Fast-paced, dynamic, and proactive, YouTube's Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
The Scaled Abuse Escalations team oversees and manages escalations in parallel with the Rapid Response team. As a manager on the team, you will be responsible for ensuring that adversarial abuse policies are enforced, including from the point of identification of possible violation, to coordination with cross-functional executives, to removal and appeals. You will work with cross-functional teams to provide YouTube's response to emerging escalations and events. You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines. In this role, you will work on-call at weekends and holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
**Responsibilities:**
+ Manage APAC and EMEA escalation team members, prioritizing escalations and making resource allocation decisions with partner teams.
+ Develop knowledge of Scaled Abuse policies to ensure holistic reviews of escalations and provide leadership oversight on sensitive escalations.
+ Liaise with other operations/policy enforcement, policy development, product, and engineering teams to craft and implement process solutions to emerging threats.
+ Manage high-priority escalations and Trust and Safety (T&S's) preparedness for major commercial events. This involves reviewing graphic and controversial video content to ensure it aligns with YouTube's guidelines, with a focus on adversarial abuse.
+ Own and shape relationships with cross-functional teams on a variety of projects, from tool development to data analysis, and communicate these initiatives to executive management.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Policy Specialist, Google Play Android, Trust and Safety

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+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in a Policy, Legal, Trust and Safety, or technology environment.
+ Experience with testing operational, product quality, developer experience or protection goals in a cross-functional environment.
**Preferred qualifications:**
+ Experience with the development, implementation, and maintenance of policy.
+ Experience with successfully driving evidence/data-based policies.
+ Experience with mobile ecosystems (including developers).
+ Experience working on Real Money Gambling/Gaming.
+ Experience in technology/internet and related policy issues.
+ Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
The team's mission is to create a safe and positive experience for users and developers of Play, Android, the Chrome Web Store and other form factors (Auto, TV and Wear) by ensuring fair, clear, flexible policies that enable business opportunities and success, while balancing user trust, expression, access to information, and a constantly changing external environment.
As a critical part of the Google Trust and Safety organization, the Play and Android Policy team's mission is to promote a positive experience for users and developers. You will help work toward this goal by developing and implementing fair and consistent policies and by protecting the online safety of our users.
We are responsible for developing and launching new policies: for content and behaviours. We serve as policy experts on cross-functional teams. You'll collaborate with stakeholders to work to gain consensus on important, cross-functional policy issues and solution.
**Responsibilities:**
+ Support Play and Android Policy strategy creation and execution to continuously identify needs and improve processes.
+ Engage with and influence key stakeholders, including leadership, across Google Play and Android to identify emerging policy needs.
+ Lead the global strategy for Real Money Gambling, including understanding and evaluating the nuances between regulated gambling and unregulated gaming.
+ Identify abuse trends, gaps, and opportunities across products and internationally.Track and analyze emerging trends regulation, abuse, innovation and growth to design best-fit policy solutions.
+ Partner with Operations to develop, evaluate and improve enforcement processes and guidelines.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Engineering Analyst, Trust and Safety, Ads Account Takeover

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+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
+ 5 years of experience managing projects and defining project scope, goals, and deliverables.
**Preferred qualifications:**
+ Bachelor's degree or a relevant experience in a technical field (e.g., computer science, engineering, math, physics, cyber security).
+ 5 years of experience with one or more of the following languages: SQL, R, Python, or C++.
+ Experience in one of the following areas: deriving actionable insights, root-causes and intelligence from data sources; rolling out security policies, measuring and communicating impact; cyber security, protecting accounts against any form of cyber threat; or using large-scale data analysis, to resolve problems, processes or operations.
+ Excellent problem-solving and critical thinking skills.
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
In this role, you will be working with a team of analysts that assess and address threats against Google Ads accounts in the hijacking space. You are keen to identify and solve problems at scale and have excellent analytical, technical and security skills. You are proactive, motivated, organized, responsible, innovative and are able to work well in a changing, global, cross-functional, and team-oriented environment and demonstrate excellent technical know-how, effective communication to get things done.
You will also work very closely with engineering and product teams to make sure that you can quickly adapt our products and defenses against new threat vectors, to ensure a safe experience for users and advertisers. You will build, leverage and evaluate models and operations to solve cyber security and abuse problems. This role may review graphic, controversial, and sometimes offensive content during the course of the role as well as infrequent on-call schedules outside of working hours, including weekends/holidays.At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
**Responsibilities:**
+ Provide detailed and actionable qualitative and quantitative understanding of the Ads account takeover threat landscape, including designing and improving additional data collection, processes and quality measures to achieve this.
+ Design and build early warning alerts for novel and changing threats, based on researching, understanding and experimenting with attacker operations and a thorough understanding of attacker interactions with our systems.
+ Provide and apply our security intelligence to be ready to respond to new adversarial campaigns or actors. Work with product and engineering teams to implement this intelligence into prevention and detection systems.
+ Provide the training required and work with Ads Safety to get tooling improvements when needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
WhatsApp Integrity Operations Project Manager (Child Safety)

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WhatsApp is a fast, simple and reliable way to communicate with anyone in the world. Billions of people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world.The Trust & Safety team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, media, and phishing attempts. We partner with safety engineers to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
**Required Skills:**
WhatsApp Integrity Operations Project Manager (Child Safety) Responsibilities:
1. Manage day-to-day Safety Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
2. Influence and execute the Safety strategy and drive the operations roadmap cross-functional teams and roadmaps across product, policy, process, systems, data and analytics and drive continuous improvement and step-change innovation
3. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience and safety
4. Analyze operational data to identify trends and work cross-functionally on solutions
5. Develop and maintain key relationships with cross-functional partners in Outsourcing, Policy, Security and Engineering
6. Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission
7. Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
8. Develop end-to-end understanding of Safety and how it affects our community
9. Be a Safety subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
**Minimum Qualifications:**
Minimum Qualifications:
10. Experience in a role involving strategic/analytical initiatives (operations, project management, quality, process optimization experience)
11. Experience operating in and delivering results in an ambiguous environment
12. Experience with strategically, analytically and creatively evaluating and solving problems
13. Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
**Preferred Qualifications:**
Preferred Qualifications:
14. Experience managing projects or process improvements.
15. Experience in Trust & Safety or Integrity preferred.
16. Intermediate knowledge of data tools such as SQL, SAS or other coding languages and or data visualization tools.
**Industry:** Internet
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