47 Client Service jobs in Ireland

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi!
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
What you'll do
+ Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
+ Interpret data and results based on the analysis of information and application of professional judgement
+ Apply project management to assist operational projects as assigned
+ Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
+ Resolve varied and complex issues using professional judgment, discretion, and business expertise
+ Provide informal guidance and training to new and lower level team members, as needed
+ Has the ability to operate with a limited level of direct supervision.
+ Acts as SME to senior stakeholders and /or other team members.
What we'll need from you
+ Independence of judgement and autonomy
+ High level knowledge of related to industry standards and practices
+ Ability to work unsupervised and adjust priorities quickly as circumstances dictate
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Self-motivated and detail oriented
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
What we can offer you
Add a sentence or two on the career development opportunity this role provides e.g. This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-DP2
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description Are you experienced in client service and have a can-do attitude? Then you found the right position for you! As a Client Service Account Manager (Associate) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Job responsibilities Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions Becomes the Clients' trusted adviser Assists in developing and executing strategic Client plans Promotes use of self-service tools to reduce number of Client enquiries Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities Promotes sharing of experience and best practice across the Service team Participates in and support TS initiatives Identifies opportunities for product development and enhancement Develops internal partnerships (e.g. Sales, Operations, Product, Technology) Identifies and escalate potential risk associated with Client activities Records all Client interactions (e.g. calls, meetings, issues, proactive communications) Required qualifications, capabilities, and skills Excellent verbal and written communication skills Ability to work effectively under pressure whilst maintaining a professional manner Dual-ability to work effectively as both a team player and alone Demonstration of cultural sensitivity and awareness Proven negotiation skills Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines Ability to develop and mobilise internal networks and resources Ability to effectively use and manage multiple systems Client service and portfolio management experience Preferred qualifications, capabilities, and skills Knowledge and understanding of Payments products, processes and risk policies nice to have Second language is preferable (German/French/Italian/Spanish) About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Job Description Job description Are you experienced in client service and have a can-do attitude? Then you found the right position for you! As a Client Service Account Manager (Associate) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Job responsibilities Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions Becomes the Clients' trusted adviser Assists in developing and executing strategic Client plans Promotes use of self-service tools to reduce number of Client enquiries Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities Promotes sharing of experience and best practice across the Service team Participates in and support TS initiatives Identifies opportunities for product development and enhancement Develops internal partnerships (e.g. Sales, Operations, Product, Technology) Identifies and escalate potential risk associated with Client activities Records all Client interactions (e.g. calls, meetings, issues, proactive communications) Required qualifications, capabilities, and skills Excellent verbal and written communication skills Ability to work effectively under pressure whilst maintaining a professional manner Dual-ability to work effectively as both a team player and alone Demonstration of cultural sensitivity and awareness Proven negotiation skills Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines Ability to develop and mobilise internal networks and resources Ability to effectively use and manage multiple systems Client service and portfolio management experience Preferred qualifications, capabilities, and skills Knowledge and understanding of Payments products, processes and risk policies nice to have Second language is preferable (German/French/Italian/Spanish) About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Job Description We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise Job Summary: As a Client Service Manager within our Security Services function you will join a best in class team collectively providing comprehensive solutions spanning the full investment cycle to help institutional investors succeed now and in the future. Our world-class suite of services includes custody, fund accounting and administration, middle office services, foreign exchange, liquidity management, securities financing, collateral management, data solutions and regulatory insights. You will act as a single point of contact, escalation and advocate for all of our client's servicing requirements. It will require working in partnership with internal partners and clients, ensuring agreed service levels are met and future needs understood. Your role will focus on asset managers who will typically have Global Custody, Depository, Fund Administration and Transfer Agency as their primary products. Job Responsibilities: Manage a portfolio of asset manager clients within Securities Services Maintain responsibility for ensuring exceptional levels of service to the clients and managing their expectations in coordination with business partners Act as key contact and escalation point for the client, key stakeholders, and the business for all service-related client matters. Ensure complex client issues are resolved with minimum impact to the client and the business, and in a timely and effective manner. This will often involve working cross functionally across a number of departments such as Sales, Operations, Onboarding, Product, Product Development and Technology teams and obtaining "buy in" from the business to meet the clients' needs and achieve a manageable solution Set-up and management of a governance process covering all products that incorporates appropriate measurement and monitoring of service levels, utilizing KPI and RAG ratings Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and influencing client behaviors Ensure accurate and timely fee billing for all products Define and manage a remediation project to address any areas where service is no longer meeting client expectations Act as the client advocate across the business to ensure their requirements and expectations are understood and factored into decision making Deliver strong client communication as appropriate and broker successful outcomes to difficult and complex issues. Communicate in a clear, concise and efficient manner. Required Qualifications, Capabilities , and Skills Client Management & Presentation - Experience in dealing with complex/demanding client organizations and an ability to develop strong client relationships. Must be confident, articulate and be able to combine diplomacy and assertiveness in leading client meetings such as service reviews or ad-hoc issue/resolution meetings. Communication - Strong communication and diplomacy skills with an ability to influence and manage effectively across a large virtual team at all levels Problem solving - Ability to resolve problems in complicated, unique and dynamic situations where the analysis of situations or data requires an in-depth evaluation of procedures and associated regulations, with input from multiple stakeholders Planning and organizing - Ability to work independently and multi-task under pressure. Attention to detail - Diligently attends to details and pursues quality in accomplishing tasks Leadership - Takes personal ownership of issues, brokering optimum outcomes and holding business partners accountable for delivering to the high levels of service demanded by clients. Proactive - Ability to identify sub-optimal processes such as those that are manual and high risk and working with clients and business partners to developing solutions Knowledge - Strong understanding of products and the ability to understand the client organization including their strategy and objectives Diverse - demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organizational success Ability to demonstrate inclusion of risk and control parameters in daily activities Self-reliant and results orientated able to prioritize key tasks effectively Preferred qualifications, capabilities and skills Experience gained in an operational environment, particularly in securities services or supporting hedge funds or private equity, would be beneficial Knowledge of CIB products and an enthusiasm to develop their knowledge across the Securities Services Industry Strong work ethic and positive attitude under pressure About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Job Description Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate within our Global Fund Services Team, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships. Job responsibilities: Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy. Protect both the client and the institution from potential financial and reputational damage. Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes. Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations. Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery. Required qualifications, capabilities, and skills: 3+ years of experience or equivalent expertise in a client service role within a financial institution. Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships. Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact. Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations. Preferred qualifications, capabilities, and skills: Ability to analyze a process and recommend ways to improve quality, control, and efficiency. Drive continuous improvement initiatives for high-quality client experiences. Experience in client-facing roles working across multiple business areas and/or functions to deliver results. Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

CustomerSupportAdvisor Location:Dublin (hybridworking,full-timeonsiteinthetraining,lateritwill beahybrid) StartDate:September 15th ContractDuration:6months Salary:€29,000perannum WorkingHours:Monday-Friday(09:00-18:00) Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. Whattheroleisabout: *Provide`BestinClass`customerserviceandprovideclearsolutionstocustomerqueries *Performandapproachyourroletotheprofessionalstandardsexpectedofaleadingcontactcentre *Worktowardsachievementofindividualperformanceobjectives *Positivelycontributetoyourteamandsupportteamcolleagues *Compliancewithallregulatoryrequirementsincludingalloperationalandadministrativeprocedures *Embracepersonaldevelopmentandensurethatrequiredlevelsofcompetencyarebeingachievedinlinewithroleexpectations Rolerequirements: *ExcellentteamplayerwithenergyandcommitmenttoachievingthegoalsoftheFraudCustomerCentre *Customerserviceexperiencewithastrongcustomerfocus *Stronginterpersonalandcommunicationskills *Aflexibleenergeticandinnovativeapproachtowork.Abilitytoadapttoachangingenvironment *Self-motivatedwiththeabilitytomeettargets *Excellentproblemsolvingandresolutionskillswithgoodattentiontodetailwithemphasisongettingitrightfirsttime DesirableQualifications,Skills&Experience: *Experienceinaphone-basedrole *StrongITSkills,i.e.,Microsoftproducts BenefitsofbeingaCplcolleagueonsite: *Greatstartingrates&hours *Engagedonboarding&training *APA/QFAsupportsubjecttorole *DedicatedEAPprogram *BikeToWorkscheme *Traveltaxincentives *Adiverseandinclusiveculture *Remote,hybrid&on-siteopportunities-Subjecttorole *Flexiblehoursavailable-Subjecttorole *Accesstothe internalBOICareersLabandsoftskilltraining Cpl is committed to providing a positive employee experience for all its people, where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl, we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities, and those who have taken time out for reasons including family or caring responsibilities. As a company, Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. Skills: "customer service" "customer" "hospitality" Benefits: Paid Holidays

Job Title:
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid model** - A mix of days on site based in Belfast City Centre & the comfort of your own home.
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ Strategic Account Management Builds and nurtures strong value-add relationships with key customers and distribution partners Demonstrates a strong sense of urgency, personal responsibility, and follow through engagement with the customer Applies sound customer satisfaction and retention strategies to all customer interaction situations From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned Manages customer demand via order entry to order fulfilment Supply Chain Assurance Management Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers) Manages business through all stages of the product lifecycle (NPI, EOL) Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD) Manages Demand vs Supply profiles for AMD direct customers or distribution channels Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned Influencing Others Build relationships with others in team who can provide information, intelligence, support, and other ways to help. Gains the support of others in meeting objectives as set out by team leads. Requirements 3rd Level Qualifications in Business, Supply Chain Management or related discipline Strong analytical skills, good business acumen Excellent communication skills Good problem-solving skills Team player essential #LI-DH1 Benefits offered are described: AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in Spanish and English Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.