42 Hotel Management jobs in Ireland

Druids Glen Hotel and Golf Resort is currently accepting applications for the position of Front Office Manager to oversee the front office department of the Resort. We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office-based position but requires leading from the lobby. Principle Responsibilities: The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Resort. Responsible for all front office functions and team. As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures. Role Requirements: To establish and implement standards, ensuring all services offered are of the highest 5* quality and all employees are trained in the delivery of same Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed Providing guidance and direction to team members, including setting performance standards and monitoring performance Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning To ensure compliance in relation to Health & Safety and statutory requirements Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations To maintain a strong visible presence in the department Ability to recruit, train, develop and retain team members The Candidate: The ideal candidate must have; Previous experience in a similar position within a busy luxury Hotel environment, ideally a 4-5* property A full clean driving licence is essential for this role Excellent attention to detail and the ability to motivate self and team Strong, professional communication skills are essential, both oral and written Previous experience in a high-volume property Fully competence in the property management system, HOTSOFT or similar The ability to work under pressure, on their own initiative and have a passion for the hospitality business In return, we also offer excellent employee benefits including: Hotel B&B Discounts across the group Discount on Bar & Restaurant Food in a sister property Discount on Spa Products Comp Golf Available on Druids Heath to all Neville Hotel Team Members On-site Gym & One free Fitness Assessment Promotion of bike to work scheme and other commuting to work incentives Meals during shifts and free onsite tea/coffee Provision of employee uniforms Onsite Healthy Snacks Wellbeing initiatives Opportunities for Career Progression Employee Recognition Employee Referral Bonus Education & Training Assistance Access to Company Mentorship Programme One Complimentary Individual or Family Stay in any NH property for 2 Nights B/B per annum Complimentary Family Memberships of Health Club for partner + all children under 16 Health Insurance contribution Pension contribution The successes of any Resort come, not with the decor and elaborate rooms, but from the friendliness and courtesy of the team it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism. If you would like a chance to enhance your career with excellent training opportunities in a 5* environment, we look forward to hearing from you. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Front Office Manager Location: Wicklow Salary: €38,000 Introduction We are seeking an experienced Front Office Manager to lead the reception and reservations team at a luxury 4-star hotel in Co. Wicklow. The Front Office Manager will ensure smooth daily operations, deliver excellent guest service, and maximise occupancy while leading and developing the front office team. Responsibilities Manage daily front desk operations, including check-ins, check-outs, billing, and guest services. Supervise and train reception and reservations staff, maintaining high standards of service. Oversee room allocation, inventory management, and reservations to optimise occupancy. Liaise with housekeeping, maintenance, and other departments to coordinate guest needs. Handle guest feedback, complaints, and special requests promptly. Prepare operational reports on occupancy, guest satisfaction, and departmental performance. Ensure compliance with company policies, procedures, and health & safety standards. Requirements 2+ years supervisory experience in a hotel front office or reservations environment. Excellent communication, organisational, and leadership skills. Strong customer focus and ability to resolve issues effectively. Proficiency in hotel management systems and MS Office. Flexible to work shifts, weekends, and holidays. Rewards Salary €38,000. Career progression opportunities. Meals on duty, training & development, and staff perks. BURAMB22 INDCAT2 Skills: PMS Hotel systems Guest check-in/out Cash handling Reservations Reporting Benefits: See Description

Career Vision Recruiters are currently recruiting a Front Office Manager to lead and inspire the Front Office team for our client in Co. Leitrim. Responsible for Reception, Reservations, Day and Night Porters. This is an exciting, career-defining role for an experienced, energetic, and innovative hospitality professional. Key Responsibilities: Lead the daily operations of the Front Office department ensuring smooth, efficient service and guest satisfaction. Ensure all Front Office staff deliver outstanding service in line with the hotels luxury standards. Train and manage the team on key systems to ensure data accuracy and efficient booking management. Manage online booking channels and implement rate changes as needed to maximise revenue. Support the wider hotel team with effective communication of daily events, arrivals/departures, and group functions. Monitor and enhance guest experience through active management of reservations, check-ins/outs, and issue resolution. Implement and maintain SOPs, ensuring regular training, coaching, and performance evaluation. Work closely with Sales and Senior Management on strategies to maximise occupancy. Prepare departmental rosters aligned with business needs, manage budgets and costs efficiently. Maintain high standards in cash and credit card handling, reporting, and audits. Foster a positive, collaborative team culture and implement ongoing staff development initiatives. What Were Looking For: Previous experience in a Front Office Management or Revenue Management role in a 4 or 5-star hotel. Strong leadership skills with the ability to inspire and develop high-performing teams. Excellent communication, problem-solving, and interpersonal skills. Knowledge of hotel reservation and property management systems (Visual One, Avvio or similar). A guest-focused approach and a genuine passion for hospitality. Strong commercial acumen with experience in budgeting, forecasting, and reporting. If you would like to learn more please reach out to Karen by submitting your updated CV through the link provided! Skills: Guest relations Front desk Reservations Yield Management Guest Management Benefits: Gym Meal Allowance / Canteen Parking

Front Office Manager Location: Wicklow Salary: €38,000 Introduction We are seeking an experienced Front Office Manager to lead the reception and reservations team at a luxury 4-star hotel in Co. Wicklow. The Front Office Manager will ensure smooth daily operations, deliver excellent guest service, and maximise occupancy while leading and developing the front office team. Responsibilities Manage daily front desk operations, including check-ins, check-outs, billing, and guest services. Supervise and train reception and reservations staff, maintaining high standards of service. Oversee room allocation, inventory management, and reservations to optimise occupancy. Liaise with housekeeping, maintenance, and other departments to coordinate guest needs. Handle guest feedback, complaints, and special requests promptly. Prepare operational reports on occupancy, guest satisfaction, and departmental performance. Ensure compliance with company policies, procedures, and health & safety standards. Requirements 2+ years supervisory experience in a hotel front office or reservations environment. Excellent communication, organisational, and leadership skills. Strong customer focus and ability to resolve issues effectively. Proficiency in hotel management systems and MS Office. Flexible to work shifts, weekends, and holidays. Rewards Salary €38,000. Career progression opportunities. Meals on duty, training & development, and staff perks. BURAMB22 INDCAT2 Skills: PMS Hotel systems Guest check-in/out Cash handling Reservations Reporting Benefits: See Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assistant Front Office Manager with Accommodation Luxury 4 star Hotel Leinster Full-Time | Competitive Salary DOE | Accommodation Provided We are looking for a confident and experienced Assistant Front Office Manager to lead the front office team in prestigious 4-star hotel in Co Meath. This is a vital leadership role for a professional who excels in guest relations, operational management, and team motivation within a luxury hospitality environment. As Assistant Front Office Manager, you will oversee all front desk operations, ensuring seamless guest experiences from arrival to departure. You will manage staff, optimise procedures, and uphold the highest standards of customer service and operational efficiency. Key Responsibilities: Lead and supervise the front office team to deliver exceptional guest service and smooth check-in/check-out processes Manage reservations, room allocations, and guest queries to maximise occupancy and satisfaction Ensure compliance with brand standards, health & safety, and hotel policies Train, mentor, and motivate front office staff to maintain high performance and professionalism Collaborate with sales, housekeeping, and other departments to ensure guest needs are met efficiently Monitor guest feedback and implement service improvements Manage daily front office financial operations including cash handling and reporting Prepare regular performance and operational reports for senior management Resolve guest issues promptly with a focus on positive outcomes and brand loyalty Candidate Profile: Proven experience as a Front Office Executiveor Assistant Front Office Manager in a luxury 4-star or 5-star hotel Strong leadership and communication skills with a guest-focused mindset Excellent organisational and problem-solving abilities Proficient with hotel PMS systems (e.g., Opera, Hotsoft) and Microsoft Office Calm, professional, and efficient in a fast-paced environment What We Offer: Competitive salary package based on experience Accommodation provided as part of the benefits package Opportunities for career development within luxury hotel groups Supportive team culture and professional working environment If you are a dedicated Assistant Front Office Managerready to lead in a top-tier hotel in Leinster, we want to hear from you. Apply now by emailing Simon @ or call for more information. Step into your next role as a Assistant Front Office Managerwith a prestigious hotel brand. CPERM22 INDCAT2 Skills: front office Opera CLoud Hotsoft Guest relations Front Office Management Hotel experience

This is an exciting opportunity for an outgoing, professional individual, with excellent customer service skills to work on our busy Reception desk. The candidate must be flexible with regards to duties/hours and be willing to work a variety of shifts including mornings and evenings both midweek and weekends. The successful candidate must: Enjoy a busy and challenging work environment experience with a hotel booking system an advantage Demonstrate excellent administrative and organisational skills Capable of working on own initiative or as part of a team Possess the ability to multitask in a high pressured environment Previous experience of working within a hotel environment is not essential as full training will be provided Skills: Hotel reception Front desk Guest relations Reservations

The 5* Powerscourt Hotel, Resort, and Spa have a vacancy in their Front Office department for a Duty Manager. This role offers a competitive pay rate, ongoing training, and complimentary transport to and from Bray Dart Station. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel, our vision is to create extraordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well-known, high-profile Hotels throughout Ireland and operate under the Marriott International Autograph Collection. About the position: A duty manager is responsible for ensuring that we provide the highest level of guest service and ensuring that standards are maintained for all Receptionists in Front of House. Responsible for the day-to-day operations of Reception with a primary focus on the overall operation of Reception. Supervise, train, and inspect the performance of assigned all FOH personnel, ensuring that all procedures are completed to the Hotels standards. Assist where necessary to ensure optimum service to guests. Ideal candidate will possess: To ensure high levels of customer service and standards are delivered consistently at Reception while supporting the Management of the Front of House team daily. To oversee day-to-day operations within an organization, providing direct feedback to staff, managing payroll and personnel databases. Good Opera System knowledge essential. Excellent verbal communication, and the ability to convey information clearly and effectively. Strong leadership abilities and initiative. Great interpersonal skills and customer service. Quick decision-making and problem-solving abilities. Excellent time management. Responsible, goal oriented and organized. Strong attention to detail and ability to multitask. Confident, proactive, and willing to take on challenges. Great listening skills and able to take direction from individuals in higher-level positions. Provide regular feedback to the Front of House Manager on staff performance. Ensure employee discipline and relations are well maintained during your shift in accordance with hotel policy. Review with the Front of House Manager, all SOPs relating to the Front of House operation of the Powerscourt Hotel Duties delegated by the Front of House Manager and Assistant Front of House Managers are to be effectively carried-out within the given time. Demonstrate effective leadership skills, leading by example regarding presentation, customer care, commitment, and professionalism. Manage the Reception desks during your shift, always ensuring a senior presence. Take an active part in managing the accounting side of the Front of House operation. This includes house limit checks, credit card authorization, following correct procedures regarding city ledger accounts, petty cash, and adjustments. Ensure dissatisfied guests are well dealt with ensuring as far as possible that they leave with a favorable impression of Powerscourt Hotel, and when the hotel complaints policy has been accurately followed. Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels. Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered Skills: Front Office Reception Management

This is an exciting opportunity for an outgoing, professional individual, with excellent customer service skills to work on our busy Reception desk. The candidate must be flexible with regards to duties/hours and be willing to work a variety of shifts including mornings and evenings both midweek and weekends. The successful candidate must: Enjoy a busy and challenging work environment experience with a hotel booking system an advantage Demonstrate excellent administrative and organisational skills Capable of working on own initiative or as part of a team Possess the ability to multitask in a high pressured environment Previous experience of working within a hotel environment is not essential as full training will be provided Skills: Hotel reception Front desk Guest relations Reservations