49 Business Transformation Analyst jobs in Ireland
Business Transformation Analyst
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Join to apply for the Business Transformation Analyst role at Medserv
Join to apply for the Business Transformation Analyst role at Medserv
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively, and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively, and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Why This Role Matters
As our organisation introduces AI and other digital tools to improve billing accuracy and speed, this role ensures we are grounded in operational reality and backed by rigorous analysis. The Business Transformation Analyst will be the hands-on driver behind the scenes, allowing the Head of Transformation to focus on broader strategy and stakeholder alignment.
Role Overview
We are seeking a Business Transformation Analyst to join our growing transformation department for an initial period of 12 months on either a secondment or FTC.
This role will support the Head of Transformation in delivering high-impact change across the organisation, with a focus on optimising workflows, enabling AI adoption, and supporting strategic projects within our medical billing operations.
This is a critical enabling role that combines data analysis, process design, and project support to accelerate transformation outcomes and improve business performance.
Duties And Responsibilities
- Process Mapping & Analysis
- Analyse current-state workflows (e.g., claims, billing, triage).
- Identify inefficiencies, gaps, and automation opportunities.
- Support future-state design with clear documentation and visuals (e.g., Visio, Miro).
- Data Gathering & Reporting
- Compile and interpret operational data (claim volumes, rejection rates, turnaround times).
- Build dashboards and performance summaries to inform decision-making.
- Business Case Development
- Create cost-benefit models and ROI projections for automation, AI, and process improvement initiatives.
- Support transformation funding and prioritisation efforts with evidence-backed proposals.
- Stakeholder Engagement
- Conduct discovery interviews and workshops with operations leads and subject matter experts.
- Translate team feedback into actionable insights for transformation projects.
- Change & Project Tracking
- Maintain transformation logs, initiative trackers, and project dashboards.
- Assist in monitoring pilot rollouts, adoption metrics, and post-implementation reviews.
- Database Support
- Maintain and update internal databases used to track change initiatives, client data, and performance metrics.
- 2–5 years’ experience in business analysis, operations, consulting, or healthcare transformation. Background in medical billing, claims, or healthcare tech a plus.
- Strong Excel and PowerPoint capabilities are essential
- Familiarity with process mapping tools (e.g., Visio, Miro, Loop).
- Comfortable working with complex data and translating it into actionable insight.
- Clear written and verbal communication for cross-functional stakeholder engagement.
- Exposure to AI, RPA, or healthcare automation tools and an understanding of the healthcare claims lifecycle or clinical admin workflows is desirable.
- Secondment or FTC
- Hybrid Working
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&C's apply)
- Life Assurance
- Workcation options
- Gym Membership
- Dedicated EAP
- Holiday Plus Scheme to purchase additional leave
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- This is a full-time position to be based in Wroclaw, Dublin, Athlone or Haywards Heath on a hybrid basis
- All offers of employment are subject to a valid work permit
- Role commences immediately
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Research, Analyst, and Information Technology
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Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Director, Business Performance and Process Improvement

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**About the Role**
We are looking for a dynamic, inspiring, and strategic Transformation Leader to steer our organization through a period of significant change and growth. The ideal candidate will be a charismatic individual who not only envisions the future of our organization but also possesses the ability to motivate and lead our team toward that future. We have a key leadership role open for the Director Business Performance & Process Improvement; Payment Integrity based in Ireland.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin and Letterkenny offices and telecommuting from a home-based office._
**Primary Responsibilities:**
Responsible for the identification of process improvements to support affordability savings through:
+ Develop Clinical Business Performance Improvement Strategy across Optum Health value streams to support an ambitious growth target of medical cost savings
+ Lead on implementing continuous improvements or strategic improvements to lead PI portfolio for Optum Health and support Gross Medical Cost Savings of approximately $ 3 Billion
+ Leadership and strategic planning skills to drive strategic operating model of the business keeping in mind the growth/innovation pillars to support the business
+ Develop and articulate Behavioral Health Payment Integrity Business Process Improvement & Transformation Strategy aligning it with our core values and business goals
+ Lead and inspire a culture of innovation, continuous improvement, and adaptability across all levels of the organization to support an ambitious growth target and medical cost savings
+ Strategize & lead Transformation roadmap to achieve multi year benefits in collaboration with Product, Technology, analytics & Automation leaders
+ Drive organizational change initiatives, ensuring they are strategically aligned, effectively communicated, and successfully implemented
+ Create a high performing process exceeding all KPIs, & SLAs in partnership with Operations, Analytics and automation
+ Ensure operational performance improvements are tracked accurately, by establishing and automating statistical control models for value streams, utilizing internal tools and processes
+ Drive changes to performance metrics in partnership with finance, Analytics, workforce management / industrial engineering and ensuring benefits are accounted in P&L accurately
+ Communicate with Leadership/Senior Leadership about progress, challenges and actions required to remove hurdles
+ Provide guidance and assistance to internal and external (client) partners to ensure programs and strategies are implemented effectively and value realized
+ Collaborate with stakeholders, ability to influence without authority to gain support and buy-in for proposed business process solutions and adherence to team requirements
+ Stay up-to-date with industry trends, emerging technologies, and best practices in business transformation
**Required Qualifications**
+ Bachelor's Degree or Undergraduate degree with equivalent experience in Business Operations, Transformation, Change Management and Strategy
+ Demonstrated ability to develop and implement successful organizational change initiatives
+ Exceptional communication and interpersonal abilities, with the skill to inspire and motivate teams
+ A track record of fostering an inclusive and collaborative work environment
+ Prove track record in managing large scale complex programs within a matrix environment
+ Trained in process improvement and change management programs like Six Sigma, Lean or equivalent degree from reputed university
+ Working knowledge of US health care and payment integrity in specific
**Preferred Qualifications**
+ Six Sigma Black Belt certified with in-depth understanding of LEAN process
+ Knowledge / understanding of CPC coding
**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved._
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Business Analyst
Posted 15 days ago
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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Business Analyst
**What does a successful Product Business Analyst do at Fiserv?**
As a Business Analyst (BA) you will be responsible for gathering and understanding the business needs of Fiserv's clients. You will ensure that the requirements are accurately documented allowing Fiserv's technical teams implement the defined solution. You will be part of our amazing BA Team; we are team that supports each other in our commitments and deliverables. This role will provide you the opportunity to collaborate with cross-functional teams, influence key decisions, and shape the future of our business.
**What you will do:**
+ Gather and document business requirements. Understanding current business needs, identify gaps with those current procedures, features and functionalities, and recommend possible solutions. This includes data gathering and exploration, research into current industry trends, and what competitors might be doing and working closely with stakeholders across departments
+ Feasibility assessment of client requirements against existing functions
+ Interrogation of system possibilities that would meet client requirements, and effort assessment for same
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+ Continuously assess the effectiveness of implemented solutions and suggest refinements
+ Awareness of cost effectiveness, timeliness and priorities of each delivery
+ Ability to elicit necessary detail and comprehend multiple technical wide-ranging requirements
+ Anticipate post-production implications with delivery of requirements
+ Assess the impacts to each (multiple) stakeholder involved
**What you will need to have:**
+ 4-year degree or equivalent experience
+ 3-4 years analysis experience
+ Knowledge and experience - 'Agile SAFE' Methodology in Enterprise Jira (drafting Features, User Stories and Acceptance Criteria) and Confluence
+ Proven track record of gathering customer requirements 'As-Is', analysing and translating these into business 'To-Be' solutions
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+ Qualification in Business/Accounting
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+ Financial services or payments knowledge
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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