12 Data Science jobs in County Dublin

**Minimum qualifications:**
+ Master's degree or equivalent in a quantitative discipline such as Math, Economics, Statistics, Engineering, Sciences, or equivalent practical experience.
+ 7 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis.
**Preferred qualifications:**
+ 4 years of experience as a people manager within a technical leadership role.
+ Experience working with marketing and media data.
+ Experience delivering multiple concurrent marketing mix models and Geo-Experiments end-to-end.
+ Experience with Cloud products like GCP (Vertex AI) and SageMaker.
+ Understanding of Bayesian approaches and modeling frameworks.
+ Ability to generate practical solutions for marketing analytics problems and use results to drive business change in partnership with cross-functional stakeholders.
Find the user. Find the magic. Connect the two. At its core, marketing at Google starts with the user and ends with technology, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems - from the everyday to the epic, from the mundane to the monumental. And, we approach marketing in a way that only Google can - break the rules, redefine the medium, make the user the hero, and ultimately let the technology speak for itself.
As a Data Science Manager in the Marketing team, you will lead projects, translating business problems into analytical solutions and you will guide your team to implement data science solutions, improve data, develop metrics, and build models for business insights. You also foster knowledge sharing and develop your team's talent.
You will also be a Marketing Mix Modeling (MMM) specialist, who will play a strategic and technical role in driving all things media, marketing, analytics, and partnering with internal teams to evaluate strategic initiatives. Using first-party and third-party data sources, you will create innovative solutions to demonstrate the effectiveness of Google's media investment. At Google-scale, this implies working on our industry's toughest challenges.
**Responsibilities:**
+ Provide support in media strategy, measurement, and optimization that requires expertise in advanced analytics work, with special focus on MMMs.
+ Partner with internal teams in advanced analytics work including data pipelines, experimentation, measurement, and modeling.
+ Identify patterns and behaviors that are effective predictors of performance and critical drivers for a successful media plan.
+ Deliver customer-centric, data-driven approach, based on a people-based marketing strategy to build, segment, and test audiences for best business results.
+ Develop evaluation frameworks for ML and LLM models, large-scale models, new metrics, and investigate anomalies. Frame and solve ambiguous problems by scoping technical priorities and innovating on statistical methods.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**Introduction**
Apptio, an IBM Company, is seeking a Data Science & Engineering Manager to lead a talented, cross-functional team of data scientists and software engineers focused on integrating advanced AI and machine learning capabilities into Apptio's flagship FinOps and Technology Business Management (TBM) products.
In this role, you'll provide both technical leadership and strategic direction, ensuring your team delivers innovative, production-grade AI features that help global enterprises optimize their cloud and IT investments. You'll act as a bridge between data science, software engineering, and product management-driving execution while fostering a collaborative, high-performance culture.
**Your role and responsibilities**
* Lead, mentor, and grow a multidisciplinary team of data scientists, ML engineers, and software developers
* Define technical direction, set priorities, and drive successful execution of AI/ML projects within the product suite
* Collaborate with product and design teams to shape intelligent, customer-focused solutions
* Oversee the full AI/ML development lifecycle, from research and prototyping to scalable deployment and monitoring
* Promote best practices in machine learning engineering, MLOps, and cloud-native software development
* Foster a culture of innovation, ownership, and continuous improvement
* Communicate strategy, progress, and impact to stakeholders across the organization
**Required technical and professional expertise**
* Demonstrated experience in data science, software engineering, or applied ML, with at least 2 years in a technical leadership or management role
* Proven experience delivering AI/ML-powered features in a production environment
* Strong technical foundation in machine learning, data architecture, and software engineering
* Proficiency in programming languages such as Python, Java, or Go, and hands-on experience with cloud platforms (AWS, Azure, or GCP)
* Experience managing cross-functional teams and collaborating across engineering, data, and product functions
* Excellent communication and organizational skills
**Preferred technical and professional experience**
* Experience with FinOps, IT financial management, or tools such as ApptioOne, Cloudability, or Targetprocess
* Familiarity with MLOps tools and practices (e.g., MLflow, SageMaker, Airflow, Kubernetes)
* Exposure to generative AI or large language models (LLMs) in enterprise applications
* Track record of building high-performing teams and scaling data science efforts in a SaaS environment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Senior Clinical Data Science Programmer ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Senior Clinical Data Science Programmer to join our diverse and dynamic team. As a Senior Clinical Data Science Programmer at ICON, you will play a pivotal role in developing and implementing programming solutions to support the analysis and reporting of clinical trial data. You will contribute to the advancement of innovative treatments and therapies by ensuring the accuracy and efficiency of data processing through your programming expertise. What You Will Be Doing: Developing, validating, and maintaining programming solutions for data analysis and reporting in clinical trials. Collaborating with clinical data scientists and biostatisticians to ensure the integration of programming solutions into the overall data management process. Overseeing the generation of statistical datasets, tables, listings, and figures to support regulatory submissions and study reports. Providing guidance on programming best practices, coding standards, and data quality control measures. Staying updated on advancements in programming languages and data management tools to enhance operational efficiencies. Your Profile: Advanced degree in a relevant field such as computer science, statistics, or life sciences. Extensive experience in programming for clinical trials, with proficiency in languages such as SAS, R, or Python. Strong problem-solving skills and the ability to work collaboratively in a fast-paced, cross-functional environment. Excellent attention to detail and organizational skills, with a commitment to delivering high-quality results. Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and influence outcomes. #LI-RD1 What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here. To start the process, click the Continue to Application or Login/Register button below. Benefits: Work From Home

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.**
Help us lead one of the world's largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That's why we need a _Pharmacovigilance Data Analysis Manager_ like you.
Role Mission: Provide operational support for global pharmacovigilance activities related to Grifols' investigational and marketed products. Ensure high-quality pharmacovigilance deliverables that comply with global regulatory reporting timelines. Manage project implementation and execution of safety systems, including ongoing business support and continuous improvement initiatives. Act as a key liaison with IT system administrators to validate and test system changes, ensuring compliance and alignment with business needs.
**What your responsibilities will be**
+ Lead and coordinate safety data analysis for aggregate reports preparation, signal management and ad hoc requests.
+ Support drug safety systems through business administration tasks, including database configuration updates, submission rules management and testing with regulatory authorities.
+ Serve as a subject matter expert in delivering and evaluating cost-effective, sustainable solutions that meet business requirements.
+ Manage documentation related to PV systems and applications, including SOPs, WPs, user requirements, functional/ technical specifications and process flow diagrams.
+ Drive change management initiatives to ensure smooth adoption of new processes and support the integration of new applications within the PV team.
+ Collect, prioritize and plan system improvements based on user feedback, while ensuring compliance with regulatory requirements.
+ Act as the primary PV contact for IT-related PV projects.
+ Drive Innovation through AI in Pharmacovigilance: Stay at the forefront of artificial intelligence advancements to identify and evaluate innovative technologies and processes that can enhance pharmacovigilance operations. This includes proactively assessing AI-driven tools and methodologies to improve signal detection, case processing, data analysis and regulatory compliance. Collaborate cross-functionally to pilot and implement solutions that increase efficiency, accuracy, and strategic value in safety monitoring.
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ You have a bachelor's degree in Health Sciences (pharmacy, nursing, medicine, veterinary, etc) or Bioscience (biochemistry, biotechnology, biology, etc). Additional training and/or experience in bioinformatics/biostatistics or data analysis tools (such as R or Power BI).
+ You have at least 4 years of pharmacovigilance experience including management of pharmacovigilance data bases.
+ You have proven knowledge of Good Pharmacovigilance Practices; existing legislation, regulations, guidelines, medical coding and safety-data administration.
+ You are proficient in Windows and MS Office (Excel, PowerPoint, Visio, Word).
+ Familiarity with reporting tools such as Business Objects is strongly preferred.
+ You have knowledge of E2b (R2) and E2b (R3) and to be familiarity with medical terminology, MedDRA, WhoDrug are a plus.
+ You speak fluent Spanish and English.
+ You are proven self-starter with strong work ethic and the ability to exercise good judgment.
+ You must be proactive, results oriented and have strong attention to detail.
+ Strong organizational, analytical and problem-solving skills with the ability to make structured decisions on a routine basis.
+ Strong interpersonal skills with the ability to interact and collaborate with personnel at all levels in a team environment.
+ You possess strong technical writing and communication skills with ability to create and present design proposals, test scripts, execute training sessions and conduct effective meetings.
+ Ability to effectively prioritize and manage multiple tasks to ensure successful completion targeted deadlines.
**What we offer**
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
**We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.**
Grifols is an equal opportunity employer.
**Flexible schedule:** Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
**Benefits package**
**Contract of Employment:** Permanent position
**Flexibility for U Program:** Hybrid
**Location:** Sant Cugat del Vallès (preferably) / Other locations as Los Angeles, Clayton or Dublin will be considered
more about Grifols
**Req ID:**
**Type:** Indefinido tiempo completo
**Job Category:** I + D

Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation?
The Red Hat OpenShift AI team is looking for a Principal Machine Learning Engineer with Kubernetes and MLOps (Machine Learning Operations) experience to join our rapidly growing engineering team. Our focus is to create a platform, partner ecosystem, and community by which enterprise customers can solve problems to accelerate business success using AI. This is a very exciting opportunity to build and impact the next generation of MLOps platforms, participate in open source communities, contribute to the development of the OpenShift AI product, and be at the forefront of the exciting evolution of AI. You'll join an ecosystem that fosters continuous learning, career growth, and professional development.
In this role, you will provide key leadership to a talented team of engineers, contributing directly to projects such as Kubeflow, Ray and MLFlow with a primary focus on delivering fine tuning capabilities across the Red Hat AI product portfolio. We're looking for an individual contributor who is open to leading by example to promote a positive supporting team culture, collaborating closely with other developers, stakeholders and cross-functional teams. Embracing an upstream first mentality, you should have a passion for working in open-source communities and for developing solutions that integrate Red Hat, open-source, and partner technologies into a cohesive platform.
**What you will do**
+ Play a key leadership role within a talented group of engineers, working closely with staff engineers and architects to outline a vision and roadmap for the training and experimentation stack in **OpenShift AI**
+ Work closely with the AI Innovation team to help deliver **LLM training** , continual learning and reinforcement learning techniques across our product portfolio
+ Embrace an upstream first mindset to help our teams become more influential in MLOps focused communities such as **Kubeflow**
+ Liaise with stakeholder groups and cross-functional teams to deliver new product features
+ Ensure non-functional requirements including security, resiliency, and maintainability are met
+ Use **CI/CD best practices** to deliver solutions as productization efforts into **OpenShift AI**
+ Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
+ Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
+ Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
+ Give thoughtful and prompt code reviews
+ Represent **OpenShift AI** in external engagements including industry events, customer meetings, and open source communities
+ Mentor, influence, and coach a distributed team of engineers
**What you will bring**
+ Advanced experience in **Python and Go**
+ Advanced experience developing applications in **Kubernetes, OpenShift,** or other **cloud-native technologies**
+ Ability to quickly learn, adapt and guide others on using new tools and technologies
+ Proven ability to innovate and a passion for staying at the forefront of technology.
+ Experience with distributed systems (especially those that run on Kubernetes) and **troubleshooting** them
+ Autonomous work ethic, thriving in a dynamic, fast-paced environment.
+ Experience providing technical leadership in a global team and delivering on a vision
+ Excellent written and verbal communication skills
+ A willingness to proactively **utilize AI-assisted development tools** such as **Cursor** and **Claude Code** for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.
+ Open to exploring and experimenting with emerging **AI technologies** relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
+ Ability to define and scale testing, automation, and reproducibility standards across ML systems
**The following will be considered a plus:**
+ While a Bachelor's degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
+ Understanding of how **Open Source** communities work
+ Experience working with **upstream communities**
+ Familiarity or experience with the **MLOps lifecycle** , with an emphasis on **model training**
+ Experience writing **Kubernetes/OpenShift controllers and operators**
+ Experience **writing SDKs in Python** or other languages
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead Machine Learning Engineer
Overview:
We are seeking a highly skilled and forward-thinking Machine Learning Engineer to lead the development and deployment of scalable machine learning systems that drive innovation and deliver measurable impact across the business. This role involves building robust ML pipelines, optimizing model performance, and collaborating with cross-functional teams to integrate intelligent solutions into production environments. The ideal candidate combines deep technical expertise with strong engineering discipline and a passion for solving real-world problems.
Role:
Responsible for developing machine learning-driven analytical solutions and identifying opportunities to support business and client needs in a scalable and automated manner, facilitating informed recommendations and decisions. Activities include designing and deploying ML models, building end-to-end pipelines, conducting performance analyses, ad hoc reporting, and developing ML-powered data visualizations.
In this position, you will:
Lead complex initiatives and projects to build and deploy ML systems that solve critical business questions and automate decision-making processes
Translate client/stakeholder needs into machine learning solutions in collaboration with internal and external partners and present findings and outcomes to clients/stakeholders
Identify rich data sources and oversee the integration, cleaning, and transformation of datasets to ensure consistency and readiness for ML applications
Deliver high-quality ML solutions and tools within agreed-upon timelines and budget parameters and conduct post-implementation reviews
Guide others to develop sophisticated ML models and engineering solutions (e.g., recommendation systems, anomaly detection engines, predictive maintenance tools) utilizing supervised, unsupervised, and reinforcement learning techniques
Delegate and review work for junior-level colleagues to ensure downstream applications and tools are not compromised or delayed
Serve as a technical coach for junior-level colleagues and develop technical talent via ongoing technical training, peer review, and mentorship
All about you:
Proven experience designing, building, and deploying machine learning systems in production
Strong proficiency in Python and ML frameworks such as Scikit-learn, TensorFlow, PyTorch
Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization tools (e.g., Docker, Kubernetes)
Solid understanding of ML algorithms, model evaluation, feature engineering, and data preprocessing
Experience with complex neural network architectures and transformer-based models (e.g., BERT, GPT, ViTs) is strongly preferred
Familiarity with MLOps practices including CI/CD, model monitoring, and automated retraining
Excellent communication and stakeholder management skills
Demonstrated ability to mentor and grow technical teams
#AI
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Machine Learning Engineer
Overview:
We are seeking a highly skilled and experienced Senior Data Scientist to design, build, and optimize scalable machine learning systems that deliver measurable impact across the business. This role involves developing robust ML pipelines, deploying models to production, and applying advanced techniques to solve complex problems. The ideal candidate is a hands-on technical expert with deep knowledge of machine learning, software engineering, and data infrastructure.
Role:
Responsible for developing machine learning-driven analytical solutions and identifying opportunities to support business and client needs in a scalable and automated manner, facilitating informed recommendations and decisions. Activities include designing and deploying ML models, building end-to-end pipelines, conducting performance analyses, ad hoc reporting, and developing ML-powered data visualizations.
In this position, you will:
Lead complex technical initiatives to build and deploy ML systems that solve critical business questions and automate decision-making processes
Translate business and stakeholder requirements into scalable machine learning solutions and collaborate with engineering and data teams to implement them
Identify rich data sources and oversee the integration, cleaning, and transformation of datasets to ensure consistency and readiness for ML applications
Deliver high-quality ML solutions and tools within agreed-upon timelines and budget parameters and conduct post-implementation reviews
Develop sophisticated ML models and engineering solutions (e.g., recommendation systems, anomaly detection engines, predictive maintenance tools) using supervised, unsupervised, and reinforcement learning techniques
Apply best practices in software engineering, including version control, testing, and continuous integration, to ensure reliability and maintainability of ML systems
Optimize model performance and scalability through hyperparameter tuning, feature selection, and efficient deployment strategies
All about you:
3 - 5 years proven experience designing, building, and deploying machine learning systems in production environments
Strong proficiency in Python and ML frameworks such as Scikit-learn, TensorFlow, PyTorch
Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization tools (e.g., Docker, Kubernetes)
Solid understanding of ML algorithms, model evaluation, feature engineering, and data preprocessing
Experience with complex neural network architectures and transformer-based models (e.g., BERT, GPT, ViTs) is strongly preferred
Familiarity with MLOps practices including CI/CD, model monitoring, and automated retraining
Strong problem-solving skills and ability to work independently on technically challenging projects
Excellent communication skills and ability to collaborate effectively with cross-functional teams
#AI
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing?

Identify areas where ML can create value for our customers

Identify the right ML framing of product problems

Working with teammates and Product and Design stakeholders

Conduct exploratory data analysis and research

Deeply understand the problem area

Research and identify the right algorithms and tools

Being pragmatic, but innovating right to the cutting-edge when needed

Perform offline evaluation to gather evidence an algorithm will work

Work with engineers to bring prototypes to production

Plan, measure & socialize learnings to inform iteration

Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need?

Broad applied machine learning knowledge

3-5 years applied ML experience

Practical stats knowledge (experiment design, dealing with confounding etc)

Strong communication skills, both within engineering teams and across disciplines.

Comfort with ambiguity

Typically have advanced education in ML or related field (e.g. MSc)

Scientific thinking skills

Track record shipping ML products

PhD or other experience in a research environment

Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

Strong stats or math background

We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done

• Relocation support for those moving to our offices

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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