1085 Management jobs in County Dublin
Lead Product Management-Technical-1
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Product Management-Technical-1 Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all
Overview
• Within Mastercard's Products & Engineering, the Cross-Border Services (previously Mastercard Send Cross-border) Product Platform team defines initiatives, elaborates features and manages the development and delivery of the capabilities supporting the Product team roadmap and ensures competitive differentiation and alignment with key Mastercard priorities.
• As a product owner and PM-T, this position works with cross-functional global stakeholders (Product Strategy, O&T/Technology teams, Service and Network Management) - both internal and external - to define the specifications of the cross-border products capabilities
• The Product Platform team is part of the PM-T guild.
Role
• Product Owner and PM-T role for Cross-Border Services assets across Mastercard, and its aquired platforms, and for their integration with FX/Treasury, Compliance, Settlement, Accounting and Billing systems.
• Ensure the integrity and consistency of the delivery of the Cross-Border Services vision across all assets: capabilities, support chain, rationalization and mutualization of assets, readiness for growth and re-usability by other programs.
• Work closely with Delivery managers, Product managers, Software engineers, User experience leads, and internal customers to define the details behind the business requirements, the specifications, the user experience, and the API strategy for the platforms building blocks.
• Flesh out the concepts and achieve clarity of thought about what will ultimately be built. Participate in the definition of the flows and interfaces for all channels (API, UI, Files) between all assets
• Joint solution design with the O&T/Technology teams in charge of developing each of the Cross-Border Services assets
• Ensure architecture reviews are performed across the board for alignment with MA standards and integrity + consistency of the XB Services vision. Decompose the functional and non-functional requirements into user stories, prioritize the backlog, define the acceptance criteria, accept the stories and features.
• Produce all the artifacts needed by our internal customers in the larger Product community.
• Encourage re-use of their building blocks, continuously innovate on behalf of internal and external customers.
• Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the platform products, including: business requirements, use cases, UX, back office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Ensure replication of knowledge, share workload on initiatives, ensure mutual back-up, help the team scale, learn and expand its scope.
• Execute User Acceptance Test and signoff on the feature delivery.
• Participate in the Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations
• Assist with new employees training
All About You
• Like to dive deep into the operational characteristics of the product
• Demonstrated ability to operate with complete independence and autonomy
• Experience defining and building cloud-native software products as a platform at scale
• Proven track record of data driven decision making and applying continuous improvement methodologies across your team
• Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions
• Experience in agile delivery methodologies (scrum, Kanban, etc.)
• Can communicate to peers with impact eloquence, and authenticity
• Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
• 8-12 years product development experience
• Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus
• Knowledge of authorization, clearing and/or settlement systems and processes
• Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
• Superior oral and written communication, problem solving, product documentation, and product development skills
• Customer focus and analytical skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Senior Vice President, Service Delivery General Management Manager
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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Vice President – Transfer Agency Group manager , to join our Transfer Agency team. This role is located in Dublin – on a HYBRID basis (4 days a week in office.
BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The team provides both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Alongside our client services and oversight roles, the group also complete regulatory reporting, governance reporting to the relevant local and global groups, budget management and agile implantation of new business.
Reporting to Head of Transfer Agency, the successful candidate will be a manager of managers, in a client facing role and be responsible for devising and delivering on the local and global strategies within the team with respect to automation, developments for new business and governance on existing processes in accordance with both corporate and regulatory requirements. The candidate will represent the function via multiple stakeholder events, governance decision groups, RFP and client onboardings.
In this role, you’ll make an impact in the following ways:
- Set the strategic direction for your group in line with corporate goals and expectations, working with your peers to ensure the alignment across the business.
- As a manager of managers, set the control framework to empower your team to identify and manage risks
- Senior escalation point on client/internal escalations, governance, projects and error resolution
- Working with your team, ensure that risks are managed effectively with respect to organisation structure, breaking down silos and addressing key group dependencies
- Goal setting, staff appraisals and performance reviews across the group
- Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
- Deliver plans and strategies in order to manage expense
- Deliver in client due diligence, board meetings or RFPs as required
To be Successful in this role, we’re seeking the following:
- Demonstratable experience in setting strategic direction of a large team / group
- Third level qualification is preferred or the equivalent combination of education and experience
- 10-15 years of work experience in Transfer Agency is required, at least 5 of these in a senior position (CF role desirable)
- Broad Transfer Agency and industry knowledge is required. Wider experience within Fund Services is desired
- Must be capable of working as part of a broad management team and also on own initiative
- Career progression for high achieving candidates
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score,
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score,
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Senior Vice President, Client Processing Manager
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Senior Vice President, Client Operations Senior Manager Transfer Agency
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President to join our Alternatives Transfer Agency team, part of BNY’s Fund Services platform. This role is located in Dublin
In this role, you’ll make an impact in the following ways:
- Manage a team with responsibility for TA service delivery for several key Irish and Luxembourg clients
- Manage key client relationships and act as an escalation point
- Develop and grow our service delivery team in line with client growth
- Lead client service improvements through engaging with our clients, investors and distributors on our common challenges, ultimate aim to implement a “best-in-class” servicing model.
To be successful in this role, we’re seeking the following:
- Experience managing both large, and multiple small, client relationships.
- Experience in Transfer Agency and/or Alternative fund administration
- Detail-oriented - our client operations managers manage operations teams, deliverables and the client relationships so strong operational knowledge is key.
- Experience in driving and managing change – under our new platform operating model we work closely with our product and technology partners to implement continuous process improvements.
- Managing People, both direct reporting lines and oversight of indirect teams providing services for your clients.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, Fund/Client Accounting Manager II
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PRIVATE EQUITY, FUND/CLIENT ACCOUNTING MANAGER
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Private Equity, Fund/Client Accounting Manager to join our Private Equity team. This role is located in Dublin, Ireland and will be working in a hybrid capacity.
In this role, you’ll make an impact in the following ways:
- Oversee multiple small teams or one large team of Accountants responsible for conducting accounting services on behalf of assigned clients, including determining net asset values, calculating fund performance, allocating expenses, and preparing reports.
- Ensure that your respective teams are operating efficiently, coordinate client deliverables, and ensure timely delivery.
- Oversee multiple teams in determining the net asset value (NAV) for assigned funds for each measurement cycle, including review of their allocated funds.
- Review capital call and distribution calculations and notices, ensuring these are calculated in line with the underlying fund documentation.
- Build relationships with assigned clients and resolve any escalated issues related to fund calculations and accounting.
- Provide guidance to teams to ensure that accounting records are maintained in accordance with departmental policies and procedures; resolve escalated issues from team members.
- Support new fund launches by joining client calls, reviewing fund documentation, and ensuring appropriate system setups.
- Evaluate GAAP and/or IFRS rules to determine the impact of new regulations on BNY fund accounting practices; provide guidance to teams on the implementation of new policies to follow regulations.
- Recruit, guide, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team.
- Lead working relationships with auditors and clients to make changes to financial reports and ensure they accurately depict fund performance. Participate in projects at both global and client levels, ensuring timely completion of deliverables and required testing.
- Identify areas of efficiency in the NAV process and ensure tasks are automated where possible.
- Contribute to the achievement of team objectives.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in accounting or the equivalent combination of education and experience.
- Professional designation (CPA, ACA, ACCA, or CFA) preferred.
- Experience in private equity and fund or client accounting.
- Excellent leadership and team collaboration skills.
- Excellent communication and interpersonal skills.
- Proficiency in accounting software and systems including Investran and Geneva.
- Exceptional analytical, problem-solving, and decision-making skills.
- Ability to work in a dynamic and challenging work environment.
- Knowledge of IFRS and other relevant accounting standards.
- People management experience required.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune, 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Transaction Manager (Transaction Management)
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Senior Transaction Manager (Transaction Management)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Transaction Manager to join our EMEA Transaction Management Group, Corporate Trust team. This role is located in Dublin, Ireland.
In this role, you’ll make an impact in the following ways:
- Reviewing highly complex specialized debt capital market transactions/structures aligned to a business or multiple product segments from initiation through closing
- Being a key liaison with outside counsel and in conjunction with Client & Business Development taking the lead in negotiation of the terms of the structure.
- Serving as primary contact with internal and external parties on new and existing transactions and deal documentation to ensure the life of issue meets all operational and documentation standards and mitigates any risk.
- Acting as the Subject Matter "Go To" Expert/country specialist for product/country ensuring the business is kept up to date with market and competitor data and new regulations and laws for specific products or country regulations.
To be successful in this role, we’re seeking the following:
- Strong educational background
- Experience of Corporate Trust and/or debt capital markets
- Ability to work under tight and demanding deadlines and effectively manage internal and external relationship difficulties in a time sensitive, pressured environment.
- Able to investigate and propose (a) innovative legal solutions that are often complex to ensure that enterprise documentation standards are upheld; and (b) commercial solutions to business
- Strong inquisitive and lateral thinking skills
- Excellent team player
- Ability to work well without supervision
- Resourceful
- Excellent oral and written communication skills necessary to persuade, negotiate and influence others, often at higher levels.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, Regulatory Administration/Filings Manager I
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Vice President, Regulatory Administration/Filings Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Regulatory Administration/Filings Manager to join our Tax Reclaims team. This role is located in Dublin, Ireland.
In this role, you’ll make an impact in the following ways:
- Manage Operations, to comply with the requirements of Due Diligence/Reporting Regulations (FATCA/CRS)
- Manages a team of Regulatory Administration and Filings Staff responsible for reporting and making recommendations around legislation; provides advanced Client support and resolve escalated issues from team members.
- Oversees performance management for assigned staff and sets team priorities. Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
- Supervises and manages the data gathering and preparation of tax deliverables in accordance with department policies.
- Supports the coordination of tax-related regulatory filings. Gather required data elements, as needed, for various regulatory filings.
- Updates tax forms and information return layouts. Perform second-level quality assurance of tax deliverables for more complex clients in accordance with department policies.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or equivalent combination of education and work experience required.
- Experience in the securities or financial services industry is preferred.
- Understanding of tax documentation is preferred; Knowledge of Regulatory Reporting preparation is preferred
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, Trustee & Depositary Manager II
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We are seeking a future team member to join our Trustee & Depositary team for the role of Manager on our Business Management & Regulatory Affairs team. This role is located in Dublin and is a hybrid role.
In this role, you’ll make an impact in the following ways:
- Management of various internal and regulatory reporting processes ensuring deliverables and deadlines are met, including:
- Preparation of monthly MIS reflecting number and value of funds serviced by Ireland Trustee & Depositary;
- Collation of data to support quarterly calculation of capital to be allocated for restitution risk;
- Preparation of quarterly reporting reflecting value of assets under custody;
- Preparing and submitting periodic regulatory reporting to Central Bank of Ireland.
- Support preparation of team reporting to monthly Depositary Operations Council.
- Support Trustee & Depositary accountable individuals with responsibility for ensuring adherence to CBI outsourcing guidelines.
- Represent the Ireland Trustee & Depositary team at cross-jurisdictional EMEA Trustee & Depositary forums to ensure alignment with harmonised processes.
- Reporting to the Group Manager of the Business Management & Regulatory Affairs team, ensuring management of KRI reporting and management information on related tasks.
- Driving continuous efficiency improvement through identification of opportunities to increase automation in processes and adoption of AI tools.
- Direct engagement with Product teams and PODs ensuring that the Business Management & Regulatory Affairs team are availing of improvements/efficiencies.
- Oversee compliance with records management policies and procedures and act as contact point for records management representatives within each Ireland T&D business function.
- Managing any internal audit / compliance testing audit related deliverables for the Business Management & Regulatory Affairs team – ensuring teams are well prepared and that any previous audit related actions are actioned and embedded.
- Bring enthusiasm, drive and energy to managing the Business Management & Regulatory Affairs team processes and engagement with other stakeholders.
To be successful in this role, we’re seeking the following:
- Relevant experience in financial services industry, preferably with a depositary background.
- Leading and understanding in operational deliverables, with strong prioritisation skills and execution focus.
- Can develop partnerships with Trustee & Depositary teams and management across multiple Trustee & Depositary locations.
- Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organisation.
- Understanding and implementation of governance and risk-related frameworks, processes and controls while ensuring robust, ongoing oversight.
- Contribution and leading in various Dublin Branch and EMEA Trustee & Depositary forums, including preparation and presentation of reporting.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Logistics Operations Manager
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EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on a multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are looking for candidates to display three key qualities that are essential for the position.
Key Qualities:- Managing People: Passionate leader, experienced in developing individuals, motivating teams, and ensuring team engagement.
- Managing Stakeholders: High standards, build trust with customers, prioritize customer interests.
- Process Improvement: Hands-on manager, detail-oriented, continuously seeking service efficiency improvements.
- Lead IT Logistics Operations, achieving KPIs and SLAs.
- Ensure exceptional performance in operations: inbound, outbound, shipping, break/fix, inventory management, e-waste.
- Manage stakeholder relationships and operational partnerships.
- Monitor and maintain systems, manage work queues.
- Develop and share best practices, manage team performance.
- Oversee staff hiring, training, development, and scheduling.
- Implement safety protocols, manage client SLAs, attend client meetings.
- Compile and report performance data.
- Supervise core service areas, assist with shipments, guide service leads.
- Handle additional projects assigned by management.
- 5+ years in IT Logistics management.
- Experience in Lean methodologies and international service management.
- Strong communication, problem-solving, organizational, and interpersonal skills.
- Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.
- Preferred: Vendor management experience, degree or industry experience, Lean 6 Sigma and project management certifications.
#LI-Onsite #IND #LI-CT2
Manager - Customer Success Guides
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As a Customer Success Guide Manager, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin, Ireland you will manage a team who serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. The Customer Success Guide team is primarily office-based and the ideal candidate will be responsible for coaching and developing the team, driving successful customer outcomes leading to client's product adoption, renewals, and expansion of ServiceNow offerings across a large portfolio of customers.
Key Responsibilities:
· Lead your team to onboard new customers, and improve technical health and adoption for a portfolio of customers
· Hiring, coaching and mentoring team members to help them grow their skills and careers
· Execute the Success Centre strategy, delivering value for all customers on their journey
· Drive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy
· Understand how digital and AI based technologies are critical to the scaling, impact and cost effectiveness of the business
· Manage & oversee the operational aspects of the team to deliver high quality engagements, efficiently with maximum reach and productivity
· Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· Demonstrated success leading and growing a team of individual contributors
· Excellent verbal and written communication skills, including the ability to chair meetings and host webinars
· Ideally 2+ years in a leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformations
· Business, Technology, Computer Science or AI related degree preferred.
· Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
· Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
· Program management experience, passion for customer success and improving productivity through innovative technology solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Medical Affairs Manager
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Medical Affairs Group
**Job Sub** **Function:**
Medical Affairs
**Job Category:**
Scientific/Technology
**All Job Posting Locations:**
Dublin, Ireland
**Job Description:**
**The company**
At Johnson and Johnson, we are dedicated to addressing and solving some of the most unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases. Driven by our dedication to patients, we bring innovative products, services and solutions to people throughout the world!
**Outstanding opportunity in Ireland - Rheumatology**
This is an exciting opportunity for a hard-working and focused high calibre Medical Affairs (MAF) professional to provide medical and scientific advice to the business, striving to make an immense difference to patients suffering from Psoriatic Arthritis!
The Medical Advisor will:
+ Report to the Medical Director and will play a meaningful role in providing support to the Immunology franchise, specifically in the specialty of Rheumatology which J&J has a long heritage in.
+ Provide hybrid medical leadership in the development of the Rheumatology portfolio including current/future assets.
+ In collaboration with the Market Access function optimise market access and reimbursement for our assets by demonstrating scientific and evidence generation expertise internally and with external partners.
+ Be a therapeutic area expert, responsible for engaging on a peer-to-peer basis with a defined audience of external Leading Specialists (LS)
This is an rewarding position for a commercial minded senior industry professional with a passion for medical affair activities. The successful candidate will be required to travel extensively within and outside of Ireland with an emphasis on in-field HCP engagement.
**Core Functional Responsibilities, But Are Not Limited To**
**Therapy area knowledge:**
+ Have understanding of HSE issues affecting therapy area, including HSE priorities and market access issues/barriers.
+ Conduct literature searches, analyse clinical papers, attend conferences, courses, and other events to be abreast of the latest advances in relevant therapy areas.
+ Identify evolving scientific concepts with future clinical implications
**Customer excellence:**
+ Actively engage with key clinicians, academics and payers to build a keen awareness of customer needs and to utilise the insights to deliver projects that are mutually value adding.
+ Exchange disease area knowledge and opinions in order to understand the emerging views on our products for early identification of key opportunities and barriers.
+ Increase the customers' understanding of our portfolio and seek their advice on the development of our products.
+ Handle and maintain positive relationship with leading Specialists.
+ Understand the needs in evidence generation to support ongoing requirements of therapy area and product.
**Internal collaboration:**
+ Contribute to the development of the Rheumatology asset's value Proposition in conjunction with Country and EMEA Value Teams (CVT), identifying and addressing data gaps to continually strengthen the value proposition.
+ Provide support to health economic teams to gain health care reimbursement.
+ Utilise customer insights to contribute to cross-functional (marketing, medical, outcomes research, Business intelligence and communications) brand strategic and tactical plans.
+ Maintain knowledge of all relevant local country specific differences, for example applicability of the IPHA Code of Practice in the Ireland, and the potential impact these differences may have on marketing a product, performing a clinical trial in Ireland or holding an educational event there.
+ Deliver on aligned Medical Education projects as appropriate.
**Qualifications Knowledge, Experience and Skills:**
+ IPHA code of practice final signatory competency.
+ Prior experience working in the pharmaceutical industry and in the field of Rheumatology is preferred.
+ Commercially astute with good communication and negotiation skills whilst ensuring recognition and awareness of clinical reality and medical pragmatism.
+ Ability to lead ethically and collaboratively with a strong open communication style, and a desire to succeed in the Medical Affairs environment.
+ Excellent analytical skills, demonstrated by the ability to identify and understand sophisticated issues and problems, and interpret information in a manner that provides appropriate recommendations to senior leadership, marketing, and sales.
+ Familiar with NCPE submissions and guidelines, and passionate about growing access to our innovative medicines to Irish patients
+ Comfortable working with local investigators on prospective clinical studies.
+ A proven track record to apply sophisticated scientific resources for presentations in a variety of different settings is required.
+ Able to travel to domestic and international scientific meetings.
+ Must be fully cognizant of all relevant sophisticated scientific data and regulatory requirements for field-based personnel.
+ Excels in building key relationships with key stakeholders; KOLs and Peers.
+ May require up to 20-30% Travel
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.