1052 Management jobs in County Dublin

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Overview

Mastercard Checkout Services focuses on making payments simpler, more efficient, and more secure. We are building highly scalable digital payment experiences through our products such as Click to Pay, Secure Card on File Tokenization and Token Authentication Service.

A key enabler of these products is the Credential Directory infrastructure and APIs within Mastercard Checkout Services. Issuers worldwide are leveraging this infrastructure to automatically enroll their cardholders in Click to Pay, enhancing the guest checkout experience and making Click to Pay a core benefit on all their issued cards.

The ideal candidate will join the Mastercard Checkout Services Product Team and play a key role in expanding our Credentials Directory strategy across issuers, regions, and various other checkout experiences beyond Click to Pay.

Role

In this role, the candidate will:

- Identify features and capabilities to expand Credentials Directory strategy across Mastercard,
- reate product requirements and work with cross functional teams across Mastercard including engineering and architecture to deliver the product in the market
- In partnership with Marketing and GTM teams, develop compelling product narratives, value propositions and demonstration.
- Ensure commercialization readiness by working closely with Legal, Privacy and Compliance teams across different regions to define contractual and legal obligations that need to be met to launch the product.
- Serve as a subject matter expert on the product, offering support to internal and external customers with communication and training on product new features and enhancements.
- Effectively maintain and manage Product backlog and prioritize them for commercialization.
- Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus
- Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)

All About You

The ideal candidate for this position must posses:
- Strong product management and product development experience
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to audiences of varied technical ability
- Strong cross-functional collaboration skills and the ability to influence stakeholders at all levels across multiple geographies
- Familiarity and prior experience collaborating with Issuers, merchants, payment service providers, and payment gateways are beneficial assets.
- Executive presence and ability to communicate with C-Suite and senior management at ease

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical Senior Product Manager – Technical, Open Banking
Location: Gdańsk, Poland or Dublin, Ireland

Overview

Mastercard Open Banking is looking for a Senior Product Manager – Technical (PM-T) to join our growing team. In this role, you will be a critical bridge between Product Managers, Architects, Engineering Leads and business stakeholders, ensuring our technical requirements align with Mastercard’s high standards. You will work with Connect, the frontend component of our Open Banking Payment and Data applications and help drive creative solutions in pursuit of a world beyond cash.

You will leverage your technical analysis skills to translate complex business requirements into actionable development tasks. You will also facilitate scrum ceremonies, cultivate a positive team culture, and manage multiple product stakeholders without formal authority – ensuring we prioritize effectively and deliver maximum impact.

Responsibilities
• Technical & Business Alignment: collaborate with Product Managers and engineering teams to develop and clarify technical requirements, ensuring alignment with Mastercard’s technology standards.
• ead Frontend Initiatives: oversee Connect, the customer-facing frontend of Open Banking Payment and Data applications, guiding feature design and development.
• C eative Problem Solving: employ innovative strategies and techniques to address challenges and seize product opportunities.
• C oss-Functional Collaboration: act as a liaison between development teams and business stakeholders, clearly articulating technical considerations and product needs in both directions.
• I fluence & Prioritization: manage multiple stakeholder demands and handle tough conversations constructively to define what to build – and when.
• Cul ure & Team Building: foster a positive, safe environment, encouraging accountability, ownership, and transparent communication within and around the engineering team.
• A ile Facilitation: lead planning, stand-ups, retrospectives, and other scrum ceremonies, working within a SAFe-like framework to keep development on track.
• T chnical Assessment: collaborate with engineers on software designs, identify and prioritize cross-application enhancements, and anticipate knock-on impacts of new features.
• C ntinuous Improvement: drive ongoing improvements in product processes, tools and culture, aligning with Mastercard’s global best practices.

All About You
• Exp rience:
o 5+ years in a similar role (e.g., product, program, or service management with a technical emphasis).
o Demonstrated track record of coordinating customer activities alongside product development roadmaps.
o Familiarity with facilitating technical and non-technical workshops, trainings or problem-solving sessions.

• C llaboration & Ownership:
o High-energy, detail-oriented, and proactive, able to work independently and juggle competing demands.
o Strong sense of initiative, self-motivation, and willingness to learn new skills and adapt to challenges.
o Exceptional communication skills (verbal and written) with strong relationship-building and organizational abilities.
o Proven ability to manage time effectively, produce regular status reports, and handle stakeholder needs in a fast-paced environment.

• T chnical Aptitude:
o Ability to translate complex technical details into clear, concise requirements for engineering teams.
o Bonus: technical or engineering background.

• L adership & Influence:
o Adept at managing multiple stakeholders and influencing without direct authority.
o Bonus: experience with both startups and large corporations, SAFe, as well as prior exposure to Open Banking, finance, or data management.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, everyone working for or on behalf of Mastercard is expected to:
• A ide by Mastercard’s security policies and practices.
• Ens re the confidentiality and integrity of the information being accessed.
• R port any suspected information security violation or breach.
• C mplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead AI Product Manager Overview:
We are seeking a highly skilled and strategic Lead AI Product Manager to drive the development and delivery of innovative AI products that create measurable business impact. This role involves leading cross-functional teams, shaping product strategy, and translating complex AI capabilities into user-centric solutions. The ideal candidate combines deep product management expertise with a strong understanding of AI technologies and a passion for solving customer problems.

Role:
Responsible for defining and delivering AI-powered product solutions and identifying opportunities to support business and client needs in a scalable and impactful manner, facilitating informed recommendations and decisions. Activities include product strategy development, roadmap planning, stakeholder engagement, and overseeing the lifecycle of AI products from concept to launch.

In this position, you will:
Lead complex initiatives and projects to define, build, and launch AI products that solve critical business challenges and deliver customer value
Translate client/stakeholder needs into product requirements and collaborate with engineering, data science, and design teams to deliver AI-driven solutions
Identify rich data sources and ensure alignment between data availability, model capabilities, and product goals
Deliver high-quality AI products within agreed-upon timelines and budget parameters and conduct post-launch reviews to assess impact and inform future iterations
Guide others in developing product features and prototypes that leverage advanced AI techniques (e.g., recommendation engines, predictive analytics, generative AI)
Delegate and review work for junior-level product managers to ensure alignment with product strategy and timely delivery
Serve as a mentor and coach for junior-level colleagues and develop product management talent via ongoing training, peer review, and leadership
All about you:
Proven experience leading AI or data-driven product initiatives from concept to launch
Strong understanding of AI/ML technologies and their application in real-world products
Experience working with cross-functional teams including engineering, data science, UX, and business stakeholders
Familiarity with agile product development methodologies and tools (e.g., Jira, Confluence, Figma)
Experience with transformer-based models and generative AI applications is strongly preferred
Excellent communication, prioritization, and stakeholder management skills
Demonstrated ability to mentor and grow product teams

#AI2

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager, Payments AI Solutions Overview
• Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• he Services global product team is seeking a Product Manager to accelerate the development of Payments AI solutions within the Data, Analytics, and AI product suite.
• Y u will work hands-on with data scientists, designers, engineers, and partners to design and build products and solutions supporting external customers
• Y u will collaborate with fellow product owners and our regional and frontline teams to accelerate growth of the business
Product Management in Services at Mastercard
• T anslate a deep understanding of our customers into products and solutions that drive significant customer value
• B lance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with regional teams and Sales/Marketing, while ensuring technical success through close partnership with Technology teams
• D ive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• S t product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs
Role
• Sup ort the management of the product roadmap for Payments AI solutions
• E ecute on the product roadmap in partnership with engineering, data science, and CX teams
• S pport regional and frontline teams as a product expert, developing sales enablement materials, providing training, and supporting customer conversations where needed
• E tablish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, Delivery, Product and GTM perspectives
• M ke creative technical decisions and strong tradeoff decisions to enhance functionality, time to market, and feasibility
All About You
• E cellent problem-solving, critical thinking and analytical skills
• A tion oriented and results oriented, with strong prioritization and project management skills
• I terest in successfully developing and scaling B2B products and solutions, comfort leveraging data, analytics, and AI/ML to create value for customers
• C n communicate effectively and build collaborative working relationships with stakeholders across cross-functional teams from multiple regions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Senior Transaction Manager (Transaction Management)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Transaction Manager to join our EMEA Transaction Management Group, Corporate Trust team. This role is located in Dublin, Ireland.

In this role, you’ll make an impact in the following ways: 

• Reviewing highly complex specialized debt capital market transactions/structures aligned to a business or multiple product segments from initiation through closing
• Being a key liaison with outside counsel and in conjunction with Client & Business Development taking the lead in negotiation of the terms of the structure. 
• Serving as primary contact with internal and external parties on new and existing transactions and deal documentation to ensure the life of issue meets all operational and documentation standards and mitigates any risk. 
• Acting as the Subject Matter "Go To" Expert/country specialist for product/country ensuring the business is kept up to date with market and competitor data and new regulations and laws for specific products or country regulations.

To be successful in this role, we’re seeking the following: 

• Strong educational background
• Experience of Corporate Trust and/or debt capital markets
• Ability to work under tight and demanding deadlines and effectively manage internal and external relationship difficulties in a time sensitive, pressured environment.
• Able to investigate and propose (a) innovative legal solutions that are often complex to ensure that enterprise documentation standards are upheld; and (b) commercial solutions to business 
• Strong inquisitive and lateral thinking skills
• Excellent team player
• Ability to work well without supervision
• Resourceful
• Excellent oral and written communication skills necessary to persuade, negotiate and influence others, often at higher levels. 

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Regional Account Manager - Fire & Security

What we offer

• Competitive salary and company car & commission.

• Paid holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders including Customer Service

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

• Training on our company values

• Company vehicle and IT equipment to complete all jobs

What you will do

We currently have a fantastic opportunity for a Regional Account Manager to be responsible for securing fire detection and electronic security installation projects across a defined territory by developing and strengthening relationships with regional clients. You will lead the sales cycle and company relationships as well as carrying out building surveys and system design with innovation and adaptability. For large and sophisticated projects, we can provide full support with surveyors, designers, and estimators.

How you will do it

Reporting to Regional Sales Manager, the Regional Account Manager will work with key contacts in the Education, healthcare, industrial and large commercial sectors, building opportunities to bid on projects and present technical information to board level. You will handle leads and drive sales performance using Salesforce. For large or sophisticated proposals an Estimator / Technical Bid Manager will be available to support. Key objectives are pipeline growth and conversion improvement, working in collaboration with the team to drive growth against a defined sales target.

What we look for

• Previous success in account management, specification sales or project sales in a technical sector.

• Experience of business-to-business technical solutions sales.

• Ability to function independently.

• Excellent communication skills: ability to use resources and engage operational departments to ensure high levels of customer service.

• Ability to develop and expand relationships through an organisation.

• Ability to build successful plans and bring teams together for mutual benefit.

• Full UK driving licence.

If yes, then we'd love to hear from you!

Preferred

We ideally like our regional account managers to be able to survey buildings and design fire and/or security systems along with experience with CRMs, Salesforce.com. However, as a market leader with strong technical and sales teams, we are happy to provide training for strong individuals who are willing to learn!

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ **Experience:** 1+ years in a customer-facing **technical support or troubleshooting role**
+ **Troubleshooting:** Demonstrated experience and ability to troubleshoot and resolve complex technical issues in a **structured way** .
+ **Technical Skills:**
+ Ability to read Java/JavaScript code (not required to write).
+ Ability to debug browser and HTML-related issues.
+ Familiarity with ServiceNow (preferred, but not mandatory).
+ Comfortable reading log files
+ **AI Awareness:** Experience in leveraging AI tools, automating workflows, or critically evaluating AI's impact on processes.
+ **Mindset:**
+ Strong critical thinking and "connect the dots" problem-solving.
+ Focused on taking ownership and initiative.
+ Commitment to quality and customer service.
+ Comfortable collaborating with engineers and working in technical environments.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are seeking a dynamic and experienced Senior Digital Media Ad Operations Manager to lead our ad operations team for the EMEA region. The ideal candidate will have a deep understanding of digital advertising technologies, strong leadership skills, and a proven record of optimizing ad campaigns to maximize business impact and performance. The role requires attention to detail, a strong executor of digital campaigns across various platforms, and navigate complex workflows and processes. Executing and overseeing digital ad campaigns to meet performance and delivery goals with a passion to improve the way we work, will form the core set of responsibilities. The candidate has a strong familiarity with display programmatic, video, paid social ads, audio, direct buys, connected TV, PMPs, working across multiple DSP, building audience sets via SSP, analytics and attribution etc.
**Responsibilities:**
· Lead the EMEA Ad Operations team across a multitude of digital programs ranging from brand to demand and including global campaigns.
· Business Impact: Align Ad Operations strategy to business objectives and revenue goals, ensuring maximum campaign return.
· Campaign Optimization: Oversee the optimization of digital advertising campaigns across multiple channels and platforms to achieve maximum ROI and efficiency.
· Campaign Trafficking: Oversee campaign trafficking, tagging, QA and campaign set-up across EMEA markets
· Compliance and Quality Assurance: Ensure compliance with industry standards, privacy regulations, and ad quality guidelines to uphold brand reputation and client satisfaction.
· Data Analysis: Utilize data analytics and reporting tools to analyze campaign performance, identify trends, and provide actionable insights to the strategist and other stakeholders.
· Budget Management: Manage ad operations budget effectively, allocating resources appropriately to meet campaign objectives and revenue targets.
· Partner with the AdTech team to evaluate and implement ad tech solutions and platforms to enhance campaign performance, audience targeting, reach and operational efficiency.
· Build and maintain relationships with key advertising partners and vendors to ensure access to innovative technologies and industry best practices.
· Provide technical support regarding creative and advertising capabilities. Well versed with dynamic ads using Ads Creative studio/ Double click and other leading marketing solutions.
· Share global best practices and innovate with market firsts.
· Troubleshoot technical issues related to campaigns and ad technology usage.
· Partner with other internal teams and stakeholders to ensure ad execution aligns with our overall digital acquisition strategy.
· Oversee budget and billing and ensure spends linearity.
· Ability to present compelling data driven stories in the most impactful, concise way to senior stakeholders.
· Innovation: Laying out a structured innovations roadmap, orchestrating best in class tests and that are thoroughly evaluated, documented and implemented. Working with global peers to share insights, best practices and scale innovation.
**Team Management**
· Lead a group of enthusiastic digital ad ops experts.
· People development. Mentoring and upskilling talent, ensure career growth trajectories for the team and helping them overcome daily challenges.
· Operating with empathy.
To be successful in this role you have:
· 8+ years of ad operations and digital marketing experience. B2B experience is essential and B2C experience is a plus.
· Proven history of driving results and optimizing campaign performance in a fast-paced, deadline-driven environment.
· Experience with ad operations best practices, ad trafficking, campaign management, and troubleshooting.
· Familiarity with industry trends, emerging technologies, and regulatory requirements impacting digital advertising.
· In-depth knowledge of digital advertising ecosystem, including ad serving platforms, DSPs, SSPs, DMPs, and programmatic advertising.
· Expert in Google Campaign Manager, DV360, social media platforms (LinkedIn, Facebook, etc.), Audio, Video, Direct display, affiliates, app marketing.
· Effective communication and interpersonal skills.
· Diligence, operational prowess, and team minded.
· Familiar with business analytics and producing data-driven insights and reporting.
· Excellent communication and people skills, with the ability to effectively collaborate with internal teams, clients, and external partners.
· Strong analytical skills with proficiency in data analysis and reporting tools (e.g., Google Analytics, Adobe Analytics, Tableau).
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
To be successful in this role you have:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.