1,832 Management jobs in Ireland

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager, Payments AI Solutions Overview
• Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• he Services global product team is seeking a Product Manager to accelerate the development of Payments AI solutions within the Data, Analytics, and AI product suite.
• Y u will work hands-on with data scientists, designers, engineers, and partners to design and build products and solutions supporting external customers
• Y u will collaborate with fellow product owners and our regional and frontline teams to accelerate growth of the business
Product Management in Services at Mastercard
• T anslate a deep understanding of our customers into products and solutions that drive significant customer value
• B lance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with regional teams and Sales/Marketing, while ensuring technical success through close partnership with Technology teams
• D ive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• S t product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs
Role
• Sup ort the management of the product roadmap for Payments AI solutions
• E ecute on the product roadmap in partnership with engineering, data science, and CX teams
• S pport regional and frontline teams as a product expert, developing sales enablement materials, providing training, and supporting customer conversations where needed
• E tablish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, Delivery, Product and GTM perspectives
• M ke creative technical decisions and strong tradeoff decisions to enhance functionality, time to market, and feasibility
All About You
• E cellent problem-solving, critical thinking and analytical skills
• A tion oriented and results oriented, with strong prioritization and project management skills
• I terest in successfully developing and scaling B2B products and solutions, comfort leveraging data, analytics, and AI/ML to create value for customers
• C n communicate effectively and build collaborative working relationships with stakeholders across cross-functional teams from multiple regions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Development Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard Foundry builds next-generation offerings that accelerate the future of commerce. We believe that the future of our business depends on our ability to define and differentiate innovation that drive value for our customers. Through our innovation portfolios, we partner with the product teams to create, incubate and scale new products and services.
Within Foundry, the Manager, Product Development will be supporting the execution of new to market product development - including the identification, execution, and in-market delivery of new products and solutions. The responsibilities will include execution of near-term opportunities that drive significant in year revenue and strategic differentiation for Mastercard.

The role:

• Contribute to the development of product concepts and prototypes, independently owning and delivering key workstreams.
• Collaborate with Product, Engineering, and CX&D teams to validate concepts and conduct market testing, taking full ownership of critical deliverables.
• Lead or support the creation of business cases and strategic planning for individual product initiatives.
• Drive ideation for new-to-market products and solutions through workshop facilitation and the creation of compelling collateral.
• Develop and deliver high-quality collateral to support internal decision-making and stakeholder alignment.
• Facilitate cross-functional engagement and ensure timely follow-through on all resulting actions.
• Provide prioritized product requirements in partnership with CXD, Product, and data engineering teams.
• Act as a liaison between business units and technical teams, ensuring clarity and alignment throughout the project lifecycle.
• Navigate a matrixed organization to influence stakeholders and drive outcomes within tight timelines.
• Establish a network within the organization; build internal and external networks

All About You

• 4-5 years relevant work experience.
• Natural problem solver: analytical, curious, and fact-driven approach to product development.
• Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external) teams across multiple locations; facilitating challenging conversations and managing ambiguity.
• Exceptional analytical, verbal, and written communication skills.
• Extensive experience in product development, including rapid opportunity assessment, concept creation, business model innovation, and global in-market testing.
• Strong background in translating stakeholder needs into functional specifications, user stories and process flows.
• Strategic thinker with strong technical acumen and hands-on experience collaborating with technical teams.
• Ability to manage priorities and delegate tasks effectively in a fast-paced environment.

Preferred Skills
• Experience in payments innovation, delivering differentiated, new-to-market value propositions.
• Prior experience as a business analyst role, or similar, working in agile environments.
• Background in martech or adtech environments a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott in Ireland

Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.

Abbott Ireland Diabetes Care Division Donegal

The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.

Why Join Us: At Abbott, you can make a difference in the lives of millions of people around the world. We offer a dynamic and inclusive work environment, opportunities for professional growth, and a commitment to work-life balance. Join us and be part of a company that is dedicated to innovation and excellence in healthcare.

Purpose of the Job:

As a Technical Projects Manager with Science you will be responsible for developing and managing projects that enhance departmental efficiency and meet business needs. This senior role requires expertise in scientific principles, effective leadership, strategic planning, analytical skills, and excellent communication abilities. You will collaborate with R&D, Site and Division Technical, Engineering, and Quality Assurance teams to ensure that technical perspectives are represented in both daily operations and long-term commitments.

Responsibilities:

• Lead cross-functional teams in the execution of complex technical change projects from inception to completion, managing intra- and inter-company relationships.

• Ensure that projects meet financial targets aligned with overall business objectives.

• Manage budgets in accordance with authorized funding and company policies.

• Analyze complex processes and challenges to identify areas for improvement and risk mitigation.

• Serve as a trusted advisor within the Technical Department, balancing immediate financial objectives with the long-term interests of the organization.

• Provide mentorship to team members in technical and organizational areas as needed.

• Delegate tasks to team and project members, ensuring clarity in roles and responsibilities.

• Communicate promptly with department managers regarding any risks that may adversely affect product quality or safety.

Education and Experience:

• A relevant third-level qualification in Engineering, Science, or a related discipline is preferred, with a specific emphasis on electrochemistry or physical chemistry.

• A minimum of 10 years of experience in the Medical Device or Pharmaceutical industry is preferred.

• At least 5 years of supervisory experience in Technical Operations is preferred.

• Proven skills in effective leadership, planning, analysis, and communication.

• Strong decision-making and problem-solving abilities based on technical and scientific principles, demonstrating sound judgment.

What we Offer

Attractive compensation package that includes competitive pay, as well as benefits such as

• Family health insurance,

• Excellent pension scheme

• Life assurance

• Career Development

• Growing business plus access to many more benefits.

Connect with us at and on LinkedIn , Facebook , Instagram , X and YouTube .

Abbott is an equal opportunities employer.

#LI-SO2

It's an exciting time to be a member of the Fisher Investments Technology Department. We're investing in the future of our firm's technology and are building our team to achieve global growth. We are looking for a Technical Business Analyst to support our Cloud Platform team. If you are looking for an opportunity to make an impact as we develop scalable and strategic solutions to support our global growth, we want to hear from you!

The Opportunity:

As a Technical Business Analyst, you will be reporting to the PMG Technology Production Support Team Lead to provide business/product support for investment operations. You will work with Portfolio Accounting, Custodian Data Reconciliation, Portfolio Implementation, Portfolio Engineering and Security Operations teams for daily operations. You will be responsible for understanding the business requirements, identifying process improvements, and designing and implementing solutions. You will have a unique opportunity to contribute to our product development.

The Day-to-Day:

• Collaborate closely with all Portfolio Management group which includes Portfolio Accounting, Portfolio Analytics, Security operations, Portfolio Implementation, Portfolio engineering, Traders and Trading operations Teams to ensure system is performing as expected
• Monitor production platforms for start of day readiness and general system health
• Effectively foster dialogue and communication between internal business customers, Technology Teams, and our application vendors
• Provide operational and incident support for your assigned applications and modules
• Perform root cause analysis on production incidents and propose solutions to prevent recurrence
• Define user stories and acceptance criteria based on business requirements
• Define business, functional and technical systems requirements accompanied with solution detail, diagrams
• Participate in the software development lifecycle
• Identify ways to streamline processes by recommending items for automation, re-structuring, or elimination
• Provide business recommendations based on critical analysis
• Maintain a high-level of accuracy while managing multiple requests with varying complexities and due dates

Your Qualifications:

• 5+ years of experience working as a Business Analyst or as a Product Manager supporting business critical applications as part of a Wealth or Investment Management Technology team
• Hands-on experience in Portfolio management platforms (Portfolio Accounting, Order Generation, Performance and reporting, Market Security)
• Working knowledge of Portfolio management concepts (Positions, Trades, Securities)
• Showcase proactive ownership mindset
• Ability to analyze various situations and develop creative solutions
• Bachelor's degree or equivalent combination of education and experience required

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients’ priorities by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
• Enhanced maternity pay package with 26 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
• Monthly gym subsidy of up to €50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practices ongoing training, educational support and employee appreciation events
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. 

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER

The Opportunity:

As a Regional Sales Manager with Fisher Investments Ireland, you will call high-net-worth leads we provide, qualifying and scheduling face-to-face appointments. You will meet with prospective clients with the goal of gathering new clients and assets for our firm. This position is highly entrepreneurial and involves extensive calling (although no cold-calling) and direct consultative selling to close business. You will be supported by dedicated portfolio management and client service groups who manage the transition and retention of client relationships, allowing you to focus purely on selling. You will report to a company director.

Your Qualifications:

• Consistent and quantifiable individual sales success with stock market investors
• 5+ years of success selling to high net worth individuals
• Quantifiable track record in closing new investor business
• Motivated mindset to set and reach goals: "money is a measure of success"
• Calculated risk-taker; willing to win-some, lose some
• Proven closer; outstanding documented sales ability
• Optimistic outlook; see failures as opportunities to improve and find solutions
• High activity orientation and persistent through setbacks
• Ability to connect with a wide array of audiences through dynamic interpersonal skills
• Highly ethical and professional

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients’ priorities by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
• Enhanced maternity pay package with 26 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
• Monthly gym subsidy of up to €50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practices ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Product Manager - Card Payments
**What does a successful Product Manager (Card Payments) do?**
A successful Product Manager at Fiserv oversees the development and implementation of a comprehensive credit card and consumer finance product strategy, ensuring collaboration with cross-functional teams and external vendors to stay ahead of emerging trends and client needs.
**What you will do:**
+ Lead the end-to-end product development lifecycle for credit card and consumer finance solutions, working closely with various teams to design and deliver effective product solutions.
+ Serve as the primary liaison between cross-functional teams (Sales, Client Relations, Operations, Finance, Legal, Technology, and more) to ensure stakeholder buy-in and communicate major strategies and decisions.
+ Set and promote the product vision for credit card and consumer finance products, mobilizing teams to execute against that vision.
+ Drive the scale and adoption of credit card and consumer finance products internationally while proactively identifying gaps in current offerings and leading efforts to develop solutions that enhance business and customer value.
+ Engage in client-facing discussions to gather feedback on industry and market trends, leveraging insights to define the product strategy.
**What you will need to have:**
+ Proven experience in driving product strategy and go-to-market plans, particularly with card payments, credit card, and consumer finance products.
+ Excellent collaboration and communication skills to effectively work with both business and technical stakeholders, including clients.
+ A self-motivated, results-focused mindset, with the ability to take ownership of issues and drive them to resolution.
+ Strong analytical skills to interpret complex data sets and identify opportunities for innovation and improvement.
+ Experience in building business cases, handling P&L for the product, and responding to RFIs/RFPs.
**What would be great to have:**
+ At least 5+ years of experience in a product leadership role, ideally within card payment, credit card, and consumer finance sectors.
+ Familiarity with regulatory requirements and compliance standards relevant to the credit card and consumer finance industry.
+ A strong history of motivating cross-functional teams and driving consensus in a matrix organization.
+ A Bachelor's degree required; a Master's degree is preferred. Proficiency in additional European languages is a plus.
#LI-1IB
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Description**
Quality and Compliance Oversight CMOs and alignment with CTA / Marketing Application.
**Key Responsibilities**
+ Be an integral quality member of Amgen cross-functional contract manufacturing team that includes but is not limited to business operations, analytical science, process development, supply chain, etc.
+ Lead the representation, communication and management of quality issues with internal partners and external partners
+ Serve as the main Quality point of contact and approver for deviations, change controls, CAPAs, and batch disposition etc. related to Amgen product.
+ Manage CMOs to contractual obligations relative to Quality Agreement, Amgen specifications, quality, safety and regulatory requirements.
+ Review completed production batch records as necessary and approve master batch records, and other cGMP documents from CMOs / Contract Laboratories.
+ Provide quality oversight of the manufacturing, testing, and release of Amgen products at CMOs.
+ QA review of all documentation associated with batch release to ensure GMP compliance.
+ Negotiator, author and Approver of quality agreements
+ Lead the preparation of the site for and Represent Amgen at product-specific Regulatory Inspections and/or during Notified Body audits of CMO Site, as applicable or required.
+ Contribute to the successful outcome of all regulatory inspections associated with company business, both internally and at contract manufacturers as required. Present on topics during inspection demonstrating appropriate behaviors and knowledge of the subject areas
+ Review / Approve Master Batch Records
+ Prepare inspection playbooks
+ Identify and mitigate Risk at the CMO or testing Laboratories and/or escalate to management
+ Perform Person in Plant activities as required
+ APR Data Provider
+ Provide Amgen Quality support of CMO site activities (e.g., NPI, tech transfer, PPQ, filings, etc.) site in accordance with the Quality Agreement
+ Monitor and communicate site performances in means of quality metrics to Amgen and Contract Manufacturer
+ Identify prioritization opportunities and determine when escalation is necessary
+ Develop strong partnership/relationship with CMO / testing Lab
+ Manage submission related activities at CMOs as it pertains to international launches, global expansion etc.
**Authority**
+ Decision to release or reject batches
+ Decision to approve or reject an External site change implementation / deviation
+ Advise on External site status
+ Advise on External site Inspection readiness
+ Identify opportunities and issues, then determine when escalation is necessary
**Basic Qualifications** :
+ Doctorate degree OR
+ Master's degree & 2 years of directly related experience OR
+ Bachelor's degree & 4 years of directly related experience OR
+ Associate's degree & 10 years of directly related experience OR
+ High school diploma / GED & 12 years of directly related experience
**Preferred Qualifications** :
+ 4+ years of quality and manufacturing experience in biotech or pharmaceutical industry
+ Bachelor's Degree in a Science Field
+ cGMP Experience
+ Ability to oversee multiple projects simultaneously
+ Able to successfully manage workload to timelines
+ Familiarity with basic project management tools
+ Ability to negotiate a position after taking feedback from multiple sources
+ Demonstrated ability to consistently deliver on-time, and high-quality results
+ Ability to operate in a matrixed or team environment
+ Ability to manage diverse relationships
+ Ability to lead and manage cross-functional teams
+ Understanding of the applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)
+ Ability to travel +/- 20% of time to domestic and international Amgen/External sites

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
+ 2+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
**We are PCI.**
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
**Summary of Role**
This senior operational quality leadership position drives quality excellence across the business unit. The role encompasses comprehensive ownership of quality processes, documentation standards, and regulatory compliance while serving as the primary quality liaison for key customer relationships and critical quality initiatives.
**Key Responsibilities:**
**Quality Leadership & Strategy**
+ Lead the development and execution of quality operations, overseeing all batch manufacturing record generation, and review. Responsible for all production related quality assurance
+ Partner with peer Quality Managers and Quality Systems Manager to drive QA optimization strategies and generate company-wide continuous improvement initiatives
+ Establish cross-functional quality training frameworks and capability development programs across all sites to ensure operational resilience and scalability
**Process Excellence & Compliance**
+ Own the comprehensive governance of quality documentation systems, driving standardization, updates, and maintenance of all quality-related forms and records
+ Authorize and oversee deviation management and investigation protocols, ensuring swift resolution of process and product quality issues while maintaining customer satisfaction
+ Ensure unwavering adherence to GMP standards and customer quality agreements, positioning the organization as a trusted quality partner
**Team Leadership & Development**
+ Provide direction and leadership to the quality operations team (4 direct reports), establishing performance frameworks and operational excellence standards
+ Implement performance management systems that drive accountability and continuous improvement in batch completion metrics and quality indicators
+ Champion a culture of quality excellence through regular coaching, mentoring, and professional development initiatives
**Operational Excellence**
+ Execute systematic GEMBA leadership walks to assess operational standards, drive housekeeping excellence, and ensure comprehensive GMP compliance across all operations
+ Oversee product inspection protocols and quality assessment frameworks, ensuring adherence to specification requirements and proactive issue resolution
+ Direct quality operations across incoming goods receipt and related supply chain touchpoints
**Customer & Stakeholder Management**
+ Lead high-level customer engagement initiatives, representing the organization in quality discussions and driving customer satisfaction through proactive quality partnership
+ Serve as a leader for customer audit processes, ensuring successful outcomes and continuous relationship strengthening
+ Champion process improvement initiatives and operational innovation projects, including transfer of new product introduction initiatives.
**Subject Matter Expertise**
+ Establish and maintain deep technical expertise in packaging and quality processes, serving as the go-to authority for customer and regulatory audit support
+ Drive project leadership and cross-functional collaboration to meet evolving business requirements and organizational objectives
**Essential**
+ Minimum 5 years' experience in Quality for a pharmaceutical company operating to EU GMP standards.
+ 2 years' experience in a leadership or team management role
+ Broad and deep understanding of EudraLex Vol 4, its key chapters and annex's
+ Understanding of serialisation requirements.
+ A flexible and willing attitude
+ Communication skills to interact with internal and external customers at a senior level.
+ Strong Team player with open communication style with the ability to direct and train others and deliver clear instruction, including internal staff, customers and suppliers
+ Design and develop new equipment to help improve line effectiveness.
+ Ability to influence and collaborate at all levels in order to achieve company targets.
+ Ability to represent the company in a professional and highly competent manner.
+ Able to multitask and prioritise activities
+ Ability to work on their own as well as part of a team.
+ Excellent problem-solving skills
**Desirable**
+ Experience in a quality operations department, with responsibility for batch release in support of a Qualified Person Function
+ Experience in hosting regulatory inspections
+ Detailed understanding of both primary and secondary packaging processes.
#LI-MS1
Join us and be part of building the bridge between life changing therapies and patients. Let's talk future ( Employment Opportunity (EEO) Statement:**
_PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._
_At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._
Why work for PCI Pharma Services?
At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.
PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled