61 Senior Technical Analyst jobs in Ireland
0
Technical Business Analyst
Dublin, Leinster
Reperio Human Capital Ltd
Posted 1 day ago
Job Viewed
Job Description
Technical Business Analyst My client is seeking an experienced Technical Business Analyst to join the team on a long term contract. The ideal candidate will come from a technical background but have strong business skills. Requirements 8+ Years Business Analyst Experience Technical Background in Software or Data Knowledge on Data Mapping, Integrations etc Experience on ERP Systems a plus This role is largely remote based out of Dublin, if interested apply now below. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Agile ETL Business Analysis
This advertiser has chosen not to accept applicants from your region.
1
Technical Business Analyst
Dublin, Leinster
Reperio Human Capital Ltd
Posted 11 days ago
Job Viewed
Job Description
Technical Business Analyst Keywords: Business Analyst, Identity Governance, Agile, Salary: € (base) | Type: Full-time, Permanent Location: Dublin (Hybrid: 2-3 days on-site) Description We are partnered with a leading financial services organisation who are investing heavily in Identity & Access Management (IAM). They are seeking a Technical Business Analyst to join their growing team, helping to bridge the gap between business requirements and technical delivery. In this role, you will support the design, documentation, and delivery of identity governance processes and integrations, working closely with developers, security specialists, and business stakeholders. This is a great opportunity for an analyst with technical capability to grow their expertise in a high-impact area. Responsibilities Gather, document, and translate business requirements into actionable technical user stories. Work with delivery teams to ensure backlog items are refined, prioritised, and ready for development. Assist with integrating IAM tools into enterprise systems and applications. Support the design of processes, specifications, and documentation across identity governance. Participate in testing and validation to ensure technical solutions meet business needs. Contribute to continuous process improvement within a regulated, security-focused environment. Requirements 3rd-level qualification in IT or related discipline. Experience as a Business Analyst in Agile environments. Familiarity with Identity Governance & Administration (IGA) platforms (SailPoint, Saviynt, Okta, or similar). Strong technical understanding of integrations, APIs, and directory services. Knowledge of identity lifecycle concepts: provisioning, RBAC, SSO, MFA, and access reviews. Ability to write clear functional specifications and process flows. Strong analytical mindset with the ability to simplify complex requirements for different audiences. Benefits Hybrid working model Competitive base salary with strong pension scheme. Private healthcare cover. Professional development and training opportunities. Access to wellbeing supports and flexible working arrangements. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Business Analyst Identity & Access Management Agile Governance Integrations Benefits: Work From Home Hybrid
This advertiser has chosen not to accept applicants from your region.
2
Customer Technical Services Analyst I
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst I
Overview:
Join a dynamic, global team at the forefront of digital commerce innovation. As a Customer Support Analyst, you will provide both operational and technical support to customers across the globe, helping them analyze a wide variety of issues, determine appropriate actions, and follow through to resolution. This role primarily focuses on supporting the MasterCard Digital Enablement Service (MDES), a key component of MasterCard's digital payment ecosystem, but may also extend to other MasterCard products and services.
You will interact directly with customers via telephone, email, chat, and SMS to provide timely and accurate information in response to inquiries about products or services. Your ability to resolve customer issues efficiently and professionally will be critical to ensuring a high level of customer satisfaction and operational excellence.
Key Responsibilities:
Serve as the primary point of contact for customer issues, concerns, and enhancement requests.
Capture detailed and accurate information about customer-reported issues and work collaboratively with internal teams to drive resolution.
Provide operational and technical support for MasterCard's core applications and digital products, with a focus on MDES.
Simulate or recreate user issues to identify root causes and resolve operating difficulties.
Collaborate with cross-functional teams including engineering, product management, and customer success to ensure timely and effective resolution of customer issues.
Participate in customer visits and virtual meetings to provide training, education, and operational support.
Recommend and implement business or process improvements, considering global perspectives and customer impact.
Demonstrate leadership qualities by mentoring peers, leading projects, and contributing to team development.
Maintain up-to-date documentation of support processes and contribute to the development of support models for new products and services.
What We're Looking For:
Customer-Facing Experience: Proven experience in a customer support or client-facing role is essential. You should be comfortable communicating with customers across various channels and time zones.
Technical Acumen: Ability to investigate and resolve issues related to web service applications and digital commerce platforms. Experience with APIs, system logs, and debugging tools is a plus.
Analytical Skills: Strong problem-solving skills with the ability to analyze complex issues, identify trends, and recommend solutions.
Communication Skills: Excellent verbal and written communication skills. You should be able to explain technical concepts to non-technical audiences and build strong relationships with customers and internal stakeholders.
Adaptability: Ability to thrive in a fast-paced, ever-changing global environment. You should be comfortable managing multiple priorities and shifting focus as needed.
Team Collaboration: Strong interpersonal skills and a collaborative mindset. You should enjoy working as part of a diverse, geographically distributed team.
Initiative and Drive: High degree of initiative and self-motivation. You should be proactive in identifying opportunities for improvement and driving results.
Preferred Qualifications:
Bachelor's degree in Business, Information Systems, Information Technology, Computer Science, Engineering, or a related field. Equivalent work experience will also be considered.
Experience in delivering secure solutions in the Financial Services sector.
Familiarity with digital commerce platforms and technologies.
Experience supporting global customers and working in a 24/7 support environment.
Knowledge of MasterCard products and services is a plus.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst I
Overview:
Join a dynamic, global team at the forefront of digital commerce innovation. As a Customer Support Analyst, you will provide both operational and technical support to customers across the globe, helping them analyze a wide variety of issues, determine appropriate actions, and follow through to resolution. This role primarily focuses on supporting the MasterCard Digital Enablement Service (MDES), a key component of MasterCard's digital payment ecosystem, but may also extend to other MasterCard products and services.
You will interact directly with customers via telephone, email, chat, and SMS to provide timely and accurate information in response to inquiries about products or services. Your ability to resolve customer issues efficiently and professionally will be critical to ensuring a high level of customer satisfaction and operational excellence.
Key Responsibilities:
Serve as the primary point of contact for customer issues, concerns, and enhancement requests.
Capture detailed and accurate information about customer-reported issues and work collaboratively with internal teams to drive resolution.
Provide operational and technical support for MasterCard's core applications and digital products, with a focus on MDES.
Simulate or recreate user issues to identify root causes and resolve operating difficulties.
Collaborate with cross-functional teams including engineering, product management, and customer success to ensure timely and effective resolution of customer issues.
Participate in customer visits and virtual meetings to provide training, education, and operational support.
Recommend and implement business or process improvements, considering global perspectives and customer impact.
Demonstrate leadership qualities by mentoring peers, leading projects, and contributing to team development.
Maintain up-to-date documentation of support processes and contribute to the development of support models for new products and services.
What We're Looking For:
Customer-Facing Experience: Proven experience in a customer support or client-facing role is essential. You should be comfortable communicating with customers across various channels and time zones.
Technical Acumen: Ability to investigate and resolve issues related to web service applications and digital commerce platforms. Experience with APIs, system logs, and debugging tools is a plus.
Analytical Skills: Strong problem-solving skills with the ability to analyze complex issues, identify trends, and recommend solutions.
Communication Skills: Excellent verbal and written communication skills. You should be able to explain technical concepts to non-technical audiences and build strong relationships with customers and internal stakeholders.
Adaptability: Ability to thrive in a fast-paced, ever-changing global environment. You should be comfortable managing multiple priorities and shifting focus as needed.
Team Collaboration: Strong interpersonal skills and a collaborative mindset. You should enjoy working as part of a diverse, geographically distributed team.
Initiative and Drive: High degree of initiative and self-motivation. You should be proactive in identifying opportunities for improvement and driving results.
Preferred Qualifications:
Bachelor's degree in Business, Information Systems, Information Technology, Computer Science, Engineering, or a related field. Equivalent work experience will also be considered.
Experience in delivering secure solutions in the Financial Services sector.
Familiarity with digital commerce platforms and technologies.
Experience supporting global customers and working in a 24/7 support environment.
Knowledge of MasterCard products and services is a plus.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
3
Business Analyst
Dublin, Leinster
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Business Analyst
**What does a successful Product Business Analyst do at Fiserv?**
As a Business Analyst (BA) you will be responsible for gathering and understanding the business needs of Fiserv's clients. You will ensure that the requirements are accurately documented allowing Fiserv's technical teams implement the defined solution. You will be part of our amazing BA Team; we are team that supports each other in our commitments and deliverables. This role will provide you the opportunity to collaborate with cross-functional teams, influence key decisions, and shape the future of our business.
**What you will do:**
+ Gather and document business requirements. Understanding current business needs, identify gaps with those current procedures, features and functionalities, and recommend possible solutions. This includes data gathering and exploration, research into current industry trends, and what competitors might be doing and working closely with stakeholders across departments
+ Feasibility assessment of client requirements against existing functions
+ Interrogation of system possibilities that would meet client requirements, and effort assessment for same
+ Determine stakeholders (clients / internal teams / vendors), and establish areas for additional stakeholder involvement
+ Continuously assess the effectiveness of implemented solutions and suggest refinements
+ Awareness of cost effectiveness, timeliness and priorities of each delivery
+ Ability to elicit necessary detail and comprehend multiple technical wide-ranging requirements
+ Anticipate post-production implications with delivery of requirements
+ Assess the impacts to each (multiple) stakeholder involved
**What you will need to have:**
+ 4-year degree or equivalent experience
+ 3-4 years analysis experience
+ Knowledge and experience - 'Agile SAFE' Methodology in Enterprise Jira (drafting Features, User Stories and Acceptance Criteria) and Confluence
+ Proven track record of gathering customer requirements 'As-Is', analysing and translating these into business 'To-Be' solutions
+ Ability to provide concise and necessary details required for each stakeholder (multiple)
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, clients, developers, testers and subject matter experts
+ Proficiency in Microsoft Office drafting Business Requirements Documents / Solution Scope Documents, XLS, XML, Visio, PowerPoint - project size / scope can vary considerably
**What would be great to have:**
+ Qualification in Business/Accounting
+ Ability to write / run SQL scripts advantageous
+ Financial services or payments knowledge
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Business Analyst
**What does a successful Product Business Analyst do at Fiserv?**
As a Business Analyst (BA) you will be responsible for gathering and understanding the business needs of Fiserv's clients. You will ensure that the requirements are accurately documented allowing Fiserv's technical teams implement the defined solution. You will be part of our amazing BA Team; we are team that supports each other in our commitments and deliverables. This role will provide you the opportunity to collaborate with cross-functional teams, influence key decisions, and shape the future of our business.
**What you will do:**
+ Gather and document business requirements. Understanding current business needs, identify gaps with those current procedures, features and functionalities, and recommend possible solutions. This includes data gathering and exploration, research into current industry trends, and what competitors might be doing and working closely with stakeholders across departments
+ Feasibility assessment of client requirements against existing functions
+ Interrogation of system possibilities that would meet client requirements, and effort assessment for same
+ Determine stakeholders (clients / internal teams / vendors), and establish areas for additional stakeholder involvement
+ Continuously assess the effectiveness of implemented solutions and suggest refinements
+ Awareness of cost effectiveness, timeliness and priorities of each delivery
+ Ability to elicit necessary detail and comprehend multiple technical wide-ranging requirements
+ Anticipate post-production implications with delivery of requirements
+ Assess the impacts to each (multiple) stakeholder involved
**What you will need to have:**
+ 4-year degree or equivalent experience
+ 3-4 years analysis experience
+ Knowledge and experience - 'Agile SAFE' Methodology in Enterprise Jira (drafting Features, User Stories and Acceptance Criteria) and Confluence
+ Proven track record of gathering customer requirements 'As-Is', analysing and translating these into business 'To-Be' solutions
+ Ability to provide concise and necessary details required for each stakeholder (multiple)
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, clients, developers, testers and subject matter experts
+ Proficiency in Microsoft Office drafting Business Requirements Documents / Solution Scope Documents, XLS, XML, Visio, PowerPoint - project size / scope can vary considerably
**What would be great to have:**
+ Qualification in Business/Accounting
+ Ability to write / run SQL scripts advantageous
+ Financial services or payments knowledge
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
4
Business Analyst
Dublin, Leinster
Fruition Group
Posted today
Job Viewed
Job Description
Our Dublin based client are looking for an experienced Business Analystto join their team on a daily rate contract Hybrid position based in Dublin with 2 / 3 days per week on site. if you have experience in a regulated environment such as Insurance, Banking or Finance that would be an advantage for the role Job Responsibilities Gather, define and validate business requirements from multiple stakeholders for development and implementation of key products, tools and analytics Lead and contribute towards project delivery and success Analyse and understand business workflow and provide solutions for product enhancements and new initiatives and provide ongoing support for existing products Collaborate with technology groups, business colleagues and other teams Focus on the delivery of high quality, user-centric products, and features Work closely with software developers and other colleagues to ensure that they understand the requirements and the features Experience Required Demonstrable experience in business analysis or similar role Previous experience within a similar role with evidence of successful delivery of product and business change outcomes Self-starter with the ability to learn and work independently and as part of a team Strong analytical and problem-solving skills with knowledge of Agile processes and principles Experience of taking ownership of stakeholder deliverables Excellent communication skills with very strong interpersonal skills Stakeholder Engagement Experience is a must Experience with customer journe y design and customer experience implementations would be a bonus but not essential Demonstrable ability to complete projects according to outlined scope, budget, and timeline HOW TO APPLY: To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN: As a specialized recruitment agency, we also have several other permanent and contract IT roles available. Visit our website for more information or explore additional opportunities. Skills: Analyst Business Acumen Project Planning Delivery Stakeholder Engagement Stakeholder Management Insurance
This advertiser has chosen not to accept applicants from your region.
5
Business Analyst
Dublin, Leinster
Reperio Human Capital Ltd
Posted 3 days ago
Job Viewed
Job Description
Business Analyst -Data Heavy Focus Location: Dublin (Hybrid) Type: Permanent, Full-Time Salary: Competitive + Benefits Opportunity Join a global technology business in a Business Analyst role with a strong analytics focus. You'll work with stakeholders to uncover insights, design metrics, and drive data-informed strategies, with exposure to advanced tools and AI/ML techniques. Responsibilities Partner with business teams to understand operations, metrics, and opportunities Translate data into insights through analysis, reporting, and investigation Design metrics, size opportunities, and measure business impact Conduct ad-hoc analysis to identify trends and support decision-making Contribute to requirements documentation (BRDs/PRDs) and cross-team initiatives Requirements Bachelor's in Economics, Statistics, Computer Science, Engineering, or related field 1+ year in analytics or data-focused role Strong SQL skills across multiple datasets Excellent communication and problem-solving ability Project management skills with ability to manage multiple priorities Experience in business/customer service environments Familiarity with BRDs/PRDs and engineering practices Knowledge of AI/ML concepts and data analysis tools (R, Python) Understanding of experimental analysis, predictive modelling, and machine learning Benefits Comprehensive health insurance Pension & income protection Flexible paid time off Learning and development support Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Business Analysis SQL Python R AI Machine Learning Project Management Benefits: Work From Home Hybrid
This advertiser has chosen not to accept applicants from your region.
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6
Business Analyst
Kilkenny, Leinster
Tirlan
Posted 8 days ago
Job Viewed
Job Description
Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion. Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi). For more information, visit Job description: Business Analyst Permanent Full Time Abbey Quarter, Kilkenny or Citywest, Dublin Hybrid working Tirln Tirln, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirln owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,100 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations Role Profile We are seeking a talented Business Analyst to become an integral part of our dynamic Master Data Governance team. Reporting to the Master Data Governance Manager, this role supports the delivery of high-impact data strategies across the business. You will help shape our SAP master data practices and reporting frameworks, and play a vital role in improving data accuracy, quality, and governance across all business units Responsibilities Identify and resolve master data quality issues across SAP and other systems by proactively monitoring, detecting, and addressing inconsistencies and/or inaccuracies, along with conducting root cause analysis, implementing corrective actions, and providing recommendations to prevent recurrence of data issues Collaborate with Data Owners & Stewards to ensure robust data controls, processes, and governance in place Lead data cleansing, profiling, and reporting using BI/SAC tools, and utilise such tools to generate actionable insights and support informed business decisions Support the rollout of data governance standards and documentation, design and deliver training programmes to raise awareness and ensure adoption of data governance standards across the organisation Deliver monthly reporting and storytelling insights on master data health Collaborate with key stakeholders to foster a culture of data accountability and continuous improvemen Requirements Essential: 35 years SAP experience (Customer, Vendor, or Material master data) Strong data management and governance knowledge BI/SAC reporting experience & advanced Excel skills Clear communicator with strong presentation and analytical skill Desirable: BI/SAC report development Involvement in IT or finance projects SQL basics and understanding of data governance frameworks (DAMA-DMBOK) GDPR awarenes We offer Hybrid working Free parking incl. EV charging where applicable On-site gym in Kilkenny free to use for employees Parenting room Work/life balance and collaborative work culture Career progression opportunities About us Through our expertise in research and development, customer insights, food safetyand state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirln but this isnt the role for you? Join our talent community and sign up for job /careers Tirln is a Values Based Organisation Skills: SAP Governance Data Management Benefits: Canteen Gym Laptop Parking Pension
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7
Business Systems Analyst - Operations
Donegal, Ulster
Vertiv
Posted 3 days ago
Job Viewed
Job Description
Location: Burnfoot (Republic of Ireland), Letterkenny (Republic of Ireland), Campsie (United Kingdom - Northern Ireland) About the Role We are looking for a motivated and skilled Business Systems Analyst - Operations to support the continuous improvement and digitization of our operations processes through ERP and related systems. The ideal candidate will have a solid understanding of key operational areas such as planning, purchasing, manufacturing, logistics, and quality, and will work closely with business stakeholders and IT teams to support, design, and implement effective digital solutions. Experience with Oracle EBS is preferred but not mandatory. Key Responsibilities: Provide day-to-day support for ERP and related operations systems (WMS, MES, QMS, SRM), including issue analysis, troubleshooting, and resolution. Collaborate with business process owners to gather, analyze, and document requirements across operations functions (planning, purchasing, manufacturing, logistics, quality). Translate business needs into clear functional and technical requirements for ERP and related systems. Participate in system design, configuration, and testing phases, ensuring alignment with operational needs. Support the implementation and enhancement of operations-related systems such as ERP (Oracle EBS preferred), WMS (Warehouse Management Systems), MES (Manufacturing Execution Systems), QMS (Quality Management System) and SRM (Supplier Relationship Management). Assist in end-to-end process mapping and identify opportunities for process automation and optimization. Support data consistency and integration between ERP and other operations applications. Collaborate with IT developers, system integrators, and vendors to ensure successful delivery of IT solutions. Help prepare user documentation, training materials, and support user acceptance testing (UAT). Troubleshoot operational system issues and contribute to their resolution. Required Qualifications: Bachelor's degree in engineering, Information Systems, Supply Chain Management, or a related field. 3+ years of experience in a business analyst or IT functional analyst role within manufacturing or supply chain environments. Solid understanding of operations processes: planning, procurement, production, logistics, and quality. Experience with ERP systems implementation or support (Oracle EBS is a plus). Knowledge of operations applications such as WMS, MES, SRM, QMS. Familiarity with systems integration concepts and data flows between applications. Good analytical and problem-solving skills. Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders. Basic knowledge of project management principles, including understanding of project phases, deliverables, timelines, and cross-functional coordination. Preferred Qualifications: Experience with Oracle EBS. Exposure to manufacturing digital transformation or Industry 4.0 initiatives. Knowledge of SQL or data analysis tools is a plus. Experience with Agile or hybrid project methodologies. #vertivireland #oracleEBS #ERP #LI-VH2 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
8
Senior Business Analyst
Letterkenny, Ulster
UnitedHealth Group
Posted today
Job Viewed
Job Description
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
Do you believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging work? At UnitedHealth Group, you will find an organisation that will recognise those talents, and you will have lots of growth potential. Here, you will be empowered, supported and encouraged to use analytical and continuous improvement methodologies to help change the future of health care. Does the challenge intrigue you?
As a key member of the Risk and Quality Operations (RQO) team, you will play an important role in delivering UnitedHealth Group's mission of helping people live healthier lives. The primary responsibility of this position will be to ensure that a member's risk adjusting claims are evaluated against their coded medical record encounters for the payment year. The **Senior Business Analyst** will be responsible for processing, evaluating, and validating claims inventory to ensure the Claims Verification process meets the standard as set by the US department of Health & Human Services (HHS) for chart review. As a Business Ops Specialist, you will be challenged to make recommendations as to how performance can be continuously improved. Join us! There has never been a better time to do your life's best work.
**Schedule** : Full-time position with standard working hours of Monday - Friday, 9am - 5pm.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
+ Track and manage Inventory within the EDPS system, Coordinate the deletion of invalid diagnosis codes from CMS systems (RAPS and EDPS) as soon as discrepancies are identified
+ Monitor CMS reports (e.g., MAO-004) to track which diagnosis codes were accepted, disallowed, or flagged for deletion, communicate findings and deletion actions to internal stakeholders and CMS as required
+ Ensure deletions are properly documented and traceable, including the reason for deletion and source of error
+ Track and report Delete Data Delivery results from Optum Insight's EDPS Application to clients
+ Implement proactive strategies to triage deletes and reduce audit risk before CMS initiates RADV (Risk Adjustment Data Validation) reviews
+ Demonstrate understanding of standard operating procedures, policies, and processes and how those impact business partners' operations
+ Assist with maintenance of SOP documentation, process documentation, and reporting controls to meet audit requirements
+ Develop and maintain relationships across the wider RQO and Risk, Quality and Network Solutions (RQNS) functions to facilitate collaboration and effective communication
+ Work as part of a team to drive innovation and performance improvements which translate into improved customer outcomes and process efficiencies
+ Conduct error remediation in advance of CMS/HHS deadlines
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) OR equivalent experience
+ Proven experience in business/finance analysis/healthcare with foundational knowledge of Risk Adjustment
+ Demonstrated experience operating successfully in the absence of established procedures
+ Experience in Microsoft Office suite of products (Excel, PowerPoint, Power BI etc.)
+ Understanding of relevant computer systems and platforms (e.g.: reporting systems; financial systems; company shared drives; Knowledge Library)
+ Intermediate level of proficiency in SQL (Oracle, PL/SQL, SQL, SQL*Plus) with the ability to pull and analyze data, as well as update and alter internal tables
+ Intermediate level of proficiency with Excel (pivot tables, V or H look ups, data validation, creating internal/external reports)
+ Ability to research conflicting and/or inaccurate data and determine root cause
+ Ability to assist with Operational Readiness tasks such as client implementations
**Preferred Qualifications:**
+ Foundational knowledge of EDI/837 claim experience
+ Risk Adjustment experience desired
+ Ability to communicate analysis including trends and opportunities to business partners both written and verbally
+ Visio Experience
+ Proficiency in CMS submission platforms (RAPS, EDPS)
+ Familiarity with ICD-10 coding guidelines, HCC models, and CMS manuals
+ Understanding of data governance and compliance protocols
+ Ability to perform well under pressure, work independently and balance workload to meet customer expectations
+ Develop and recommend performance and system improvements through user stories and defects
**Soft Skills:**
+ Acting independently with minimal supervision
+ Organizational skills, including the ability to manage multiple tasks, prioritize workloads, and meet deadlines
+ High levels of drive, determination, and tenacity
+ Ability to present information clearly, concisely, and confidently to meet the needs of the audience
+ Proactively identify solutions and work with a team to solve complex problems
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved._
#RPO #BBMEMEA
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
Do you believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging work? At UnitedHealth Group, you will find an organisation that will recognise those talents, and you will have lots of growth potential. Here, you will be empowered, supported and encouraged to use analytical and continuous improvement methodologies to help change the future of health care. Does the challenge intrigue you?
As a key member of the Risk and Quality Operations (RQO) team, you will play an important role in delivering UnitedHealth Group's mission of helping people live healthier lives. The primary responsibility of this position will be to ensure that a member's risk adjusting claims are evaluated against their coded medical record encounters for the payment year. The **Senior Business Analyst** will be responsible for processing, evaluating, and validating claims inventory to ensure the Claims Verification process meets the standard as set by the US department of Health & Human Services (HHS) for chart review. As a Business Ops Specialist, you will be challenged to make recommendations as to how performance can be continuously improved. Join us! There has never been a better time to do your life's best work.
**Schedule** : Full-time position with standard working hours of Monday - Friday, 9am - 5pm.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
+ Track and manage Inventory within the EDPS system, Coordinate the deletion of invalid diagnosis codes from CMS systems (RAPS and EDPS) as soon as discrepancies are identified
+ Monitor CMS reports (e.g., MAO-004) to track which diagnosis codes were accepted, disallowed, or flagged for deletion, communicate findings and deletion actions to internal stakeholders and CMS as required
+ Ensure deletions are properly documented and traceable, including the reason for deletion and source of error
+ Track and report Delete Data Delivery results from Optum Insight's EDPS Application to clients
+ Implement proactive strategies to triage deletes and reduce audit risk before CMS initiates RADV (Risk Adjustment Data Validation) reviews
+ Demonstrate understanding of standard operating procedures, policies, and processes and how those impact business partners' operations
+ Assist with maintenance of SOP documentation, process documentation, and reporting controls to meet audit requirements
+ Develop and maintain relationships across the wider RQO and Risk, Quality and Network Solutions (RQNS) functions to facilitate collaboration and effective communication
+ Work as part of a team to drive innovation and performance improvements which translate into improved customer outcomes and process efficiencies
+ Conduct error remediation in advance of CMS/HHS deadlines
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) OR equivalent experience
+ Proven experience in business/finance analysis/healthcare with foundational knowledge of Risk Adjustment
+ Demonstrated experience operating successfully in the absence of established procedures
+ Experience in Microsoft Office suite of products (Excel, PowerPoint, Power BI etc.)
+ Understanding of relevant computer systems and platforms (e.g.: reporting systems; financial systems; company shared drives; Knowledge Library)
+ Intermediate level of proficiency in SQL (Oracle, PL/SQL, SQL, SQL*Plus) with the ability to pull and analyze data, as well as update and alter internal tables
+ Intermediate level of proficiency with Excel (pivot tables, V or H look ups, data validation, creating internal/external reports)
+ Ability to research conflicting and/or inaccurate data and determine root cause
+ Ability to assist with Operational Readiness tasks such as client implementations
**Preferred Qualifications:**
+ Foundational knowledge of EDI/837 claim experience
+ Risk Adjustment experience desired
+ Ability to communicate analysis including trends and opportunities to business partners both written and verbally
+ Visio Experience
+ Proficiency in CMS submission platforms (RAPS, EDPS)
+ Familiarity with ICD-10 coding guidelines, HCC models, and CMS manuals
+ Understanding of data governance and compliance protocols
+ Ability to perform well under pressure, work independently and balance workload to meet customer expectations
+ Develop and recommend performance and system improvements through user stories and defects
**Soft Skills:**
+ Acting independently with minimal supervision
+ Organizational skills, including the ability to manage multiple tasks, prioritize workloads, and meet deadlines
+ High levels of drive, determination, and tenacity
+ Ability to present information clearly, concisely, and confidently to meet the needs of the audience
+ Proactively identify solutions and work with a team to solve complex problems
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved._
#RPO #BBMEMEA
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