52 Service Desk jobs in Ireland
Service Desk Administrator/ Resource Controller
Dublin, Leinster
Evad Technology Group
Posted 1 day ago
Job Viewed
Job Description
Service Desk Administrator/ Resource Controller This is an exciting opportunity within an ICT services company for a dynamic Service Desk Administrator/ Resource Controller The Role: Reporting to the Service Delivery Manager and CTO, the role will require the candidate to proactively support our existing / new customer base in addition to support the Service Delivery Manager ,CTO and Engineer team. Service desk administrator/ Resource Controller implements all office polices of Evad Technology Group. Their responsibilities range from contract management, resource controlling, quoting to ordering a range of equipment. They must run the service desk smoothly overseeing various administrative functions. They work full time in Evad Technology Group head office in Dublin Monday- Friday 8.45am-5.30pm. A service desk administrator / Resource Controller performs duties while adhering to the organisations values and principles. Immediate start Duties and Responsibilities: Your responsibilities will consist of but are not limited to the following. Answering telephones & replying to emails. Check all engineers on your team are in and assigned to their sites. Reassign tickets from que if engineer is out sick or on annual leave. Answering calls coming into the desk phone. This includes logging up new tickets, following up on existing ones, transferring calls to specific engineers or staff. Also, answering any customer queries regarding logging tickets or getting support Monitor all customer ques. Follow on SLAS especially P1S. All P1S require a call to the customer as soon as the call is logged. Focus on scheduling. What engineers we have for the NOC the following day and what engineers are out for installs. Engineers should be informed of what ticket they have, parts they need and site they are assigned to the next morning. Check engineers tickets daily, any issues example information input or logging times etc they must be addressed and resolved that day. Schedule daily calls with off-site engineers to see what he is working on for the day ahead and if tickets are filled on correctly. Inputting orders from customers and dealing with queries. Make sure delivery dockets are signed when engineers bring out equipment. Open deliveries when received from delivery companies before signing to make sure they are correct. Ensure that the customer is well informed as to the status of the repair or resolution. Ability to multi-task and resolve a high volume of customer issues from repairs to sales. Respond to customer complaints and comments. Dealing with engineers and sales staff on any queries on sales quotes and orders. Ensure standards for quality, customer service is met. Keep up to date all other administrative tasks. Ensuring effective internal communication within the Engineers, Sales, Marketing team and Customer Support and across the country. Multi-tasking and resolving high volume of customer issues. Managing stock levels and making key decisions about stock control. Managing specific company services, brands as required. Contract Management Any other administrator tasks requested by MD. Responsibility for the daily updating of Kaseya CRM & HP MPS Sales software. Ensuring prompt responses to customer queries. Liaising with suppliers and building on current relationships. Ad hoc reporting when requested. Working to month end deadlines. The role requires data entry / data management role of a specific administrative system used to issue and manage specific customers quotes. Data entry onto the system. Experience & Requirements: Third level qualification or relevant experience in a similar role. Excellent organisational, communication and time management skills. Excellent engagement skills with people Proficient in Microsoft office (Word, Excel, PowerPoint and Outlook). Previous office or operations administration experience would be advantageous. Strong analytical and problem-solving skills. Experience developing reports and dashboards. Strong team player with a clear focus on stakeholder engagement. Track record of taking a systematic approach to achieving deliverables. The successful candidate will have a technical understanding of our portfolio to be able to tailor solutions to customer requirements. They must be a self-learner with the ability to understand market needs and translate these market needs to market propositions. They should stay abreast of the latest customer and market developments and contributes to the functional strategy by applying this within the organisation. If you are interested in this position, please send you cv by clicking Apply below.
This advertiser has chosen not to accept applicants from your region.
0
Technical Service Desk Delivery Manager
Dublin, Leinster
Evad Technology Group
Posted 14 days ago
Job Viewed
Job Description
A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, coaching teams on Agile tools and techniques. On a day-to-day basis, a Service Delivery Manager will lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team. Job Details Company: EVAD Technology Group Limited Location: Head office at Unit 3, Robinhood Road, Dublin 22, and customer sites in Dublin and surrounding counties Start Date: asap Contract Type: Full-time Career Level: Preferably 10+ years of experience Salary: To be confirmed based on experience Working Hours: 8:45 am - 5:30 pm, Monday to Friday (you may also be required to cover shifts 8am-4.45pm or 9.15am-6pm) Duties & Responsibilities: Reporting to the Chief Technical Officer (CTO) and Managing Director (MD), you will oversee your business unit, manage your team, and mentor your engineers. Training and Upskilling: Enhance the skills of the engineering department and provide expertise when needed. Team Development: Mentor and develop the growing engineering team. Resource Controllers: Guide and mentor Resource Controllers, implement daily structures, and assist with escalations. Business Growth: Ensure the delivery and growth of the business units margin. Revenue Maximization: Maximize revenue and profitability per employee through effective KPI management. Commercial Awareness: Increase the teams understanding of SLA obligations and commercial awareness. Pricing and SLA Review: Continuously review pricing and SLAs, and drive recommendations. Escalation Support: Handle escalation calls from Level 2 Engineers and mentor Level 1 and 2 engineers on resolving issues. Documentation Implementation: Oversee the implementation of documentation with Resource Controllers and the commercialization of new ideas. Feedback to Directors: Provide regular feedback to Directors through file audits, one-on-one observations, and team meetings. Team Climate: Foster a positive climate and culture for the team to thrive. Leadership: Lead by example, promoting a culture of learning and high customer service standards. Service Levels and KPIs: Ensure the delivery of contracted Service Levels and KPIs. Client Response Framework: Provide a framework for swift and effective client responses. Relationship Building: Develop strong internal and external relationships. Business Ownership: Manage the business unit as if it were your own standalone business. Client Relationships: Build and maintain proactive, positive, and effective client relationships. Escalation Management: Own major incident escalations, coordinate resolutions with internal and external parties, communicate effectively with stakeholders, and conduct post-incident reviews and recommendations. Pre-Sales Responsibilities: Sales Support: Assist Sales Consultants with business development for existing and new accounts, acting as a technical lead. Client Engagement: Engage with potential clients to understand their needs and present tailored IT solutions. Solution Design: Collaborate with technical teams to design and propose solutions that meet client requirements. Proposal Development: Prepare detailed proposals, including cost estimates, timelines, and technical specifications. Presentations and Demos: Conduct product demonstrations and presentations to showcase the value of proposed solutions. RFP/RFI Responses: Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients. Technical Support: Provide technical support during the sales process to address client queries and concerns. Essential Qualifications, Training, and Experience: People Management: Over 10 years of proven experience in managing people, including coaching, mentoring, and developing teams. MSP Industry: Must currently be working in the Managed Service Provider (MSP) industry. Client/Account Management: Essential experience in client or account management, preferably within the IT industry. Operational Management: Over 10 years of experience in managing operational roles. Performance Management: Proven experience in managing performance. Project Coordination: Experience in coordinating, implementing, and monitoring projects and processes. Improvement Activities: Experience in identifying, assessing, and developing activities to drive improvements. Flexibility and Adaptability: Demonstrates the ability to be flexible, adaptable, and tolerant in a dynamic work environment while maintaining effectiveness and efficiency. Our ideal candidate: Decision Making and Communication: Exhibits strong decision-making abilities and excellent communication skills. Adaptability: Easily transitions between structured, process-oriented thinking and unstructured problem-solving. Relationship Building: Builds strong relationships and has the ability to influence others. Leadership and Coaching: Demonstrates strong leadership and coaching skills, empowering team members. Target Focused: Focused on managing and achieving SLA targets. Planning and Organizing: Possesses excellent planning and organizational skills. Motivation: Highly motivated and driven. Confidentiality: Capable of managing sensitive and confidential information effectively Skills: Sales Support Client Engagement Solution Design Technical Support MSP Industry RFP/RFI Responses
This advertiser has chosen not to accept applicants from your region.
1
Level 2 Service Desk Engineer
Cork, Munster
Reperio Human Capital Ltd
Posted 14 days ago
Job Viewed
Job Description
Level 2 Service Desk Engineer Responsibilities: Deliver professional, on-site IT support to end users. Troubleshoot hardware, software, and network issues. Support senior engineers on projects and escalate where required. Monitor, manage, and resolve tickets within SLA. Maintain detailed documentation and contribute to the knowledge base. Provide support for business applications, meeting room tech, and mobile devices. Foster strong client relationships and deliver outstanding customer service. Technical Skills: Previous experience in a Level 2 Service Delivery role. Excellent communication and interpersonal skills. Strong skills in Active Directory, Azure, Office 365 Admin, and Windows environments. Experience working in a dynamic Service Desk atmosphere. Applicants must be eligible to work full-time in Ireland without restriction. Excited about this opportunity? Apply now through the link provided or reach out to Ben at Reperio for more details! Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Active Directory Azure Office 365 Admin Windows
This advertiser has chosen not to accept applicants from your region.
2
Level 2 Service Desk/Field Based Engineer
€30000 - €40000 month
Landmark Technologies Ltd
Posted 4 days ago
Job Viewed
Job Description
Main purpose of role:
The L2 Service Desk/Field Based Engineer is responsible for resolving escalated service requests within defined SLA’s; identifying and implementing automation opportunities and areas for service delivery improvement; mentoring of and knowledge transfer to L1 Engineers and the scoping, design and architecting of technical solutions for client projects, along with the documentation of processes and systems, Statements of Work and project scope as required. The role is a critical part of the service delivery team and is responsible for working with the team to achieve departmental KPIs.
A full clean driving licence is essential as customer site visits will account for around 25% of the work carried out.
The prime responsibilities of this role are:
Work closely with Service Delivery Lead/Manager, Operations Manager and other engineers to provide technical support to end users.
To support other engineers’ technical needs, whilst at the same time ensuring that they are using their knowledge and skills to the maximum before the escalation of cases.
Work closely with the Commercial team to develop, design, and recommend technical solutions for clients.
Recommend and present processes and technical improvements and automations to the business.
To prioritise and manage many open cases at one time – multitasking.
Be approachable and enthusiastic about transferring knowledge and be fully integrated and engaged in the service delivery team’s working day.
To develop and maintain records, prepare reports, and correspondence for escalated incidents.
Keeping all assigned escalated tickets up to date and client communicated with regularly.
Making sure all time is entered within tickets while on the go doing tickets. (Live time entry)
Identify the root cause of the major incident and recommend the option to make sure it does not occur again.
Responsible for creating an Incident Report/RCA report for Service Delivery Lead/Manager and Operations Manager for review by clients.
Responsible for increasing proactive score (KPI) thus achieving the proactive objective.
Responsible for problem management tickets and working with other Service Desk Engineers or external parties to get permanent resolution.
Completion of Documentation for Knowledgebase and procedures.
Ensure that Senior Management is aware of any significant issues which require their attention.
Identify any other requirements or make recommendations which would make the operation of the help desk more efficient for Landmark and our clients.
You will be required to be on call (work out of hours) on a rotation basis.
A company van will be based at the Dublin 12 office and available for all customer site visits.
Product knowledge
The job holder will require knowledge and at least five years of experience in areas including:
Microsoft Azure, Azure AD, Intune, Autopilot, Hybrid environments
Microsoft Windows platforms in particular Windows 7-10
Microsoft Server platforms – 2008-2019
Microsoft Office Versions and Exchange 2007-2016 / Office365
Virtualization - Hyper-V / VMware
Network infrastructure - Routers, Firewalls, VLAN, WLAN, QOS, Routing
Server Hardware - Configuration & Troubleshooting RAID, SANs, Storage
Server Monitoring, maintenance and remediation (in-depth Microsoft troubleshooting)
Cybersecurity platforms: Anti-virus, DNS Filtering, Vulnerability management, Encryption/end point management, MDR
Cloud email security systems: Anti-spam, MFA, ATP, Email archiving
Cloud file sync and share platforms: SharePoint & OneDrive for Business
Phone systems (on premise / hosted): VoIP troubleshooting and configuration management
In-depth knowledge of ConnectWise and Automate are a distinct advantage
Other tools / platforms used by MPS’s are an advantage but not essential.
Person Specification and Qualifications
The job holder must display the following:
Minimum 3+ years experience as a Service Desk Engineer in preferably in an MSP or IT Services Provider
3rd level qualification in computer science or technical discipline
Industry qualifications such as CCNA. MSCE, MS Azure
Good analytical and problem-solving skills.
Extensive and up-to-date troubleshooting experience in a 2nd/ 3rd line technical capacity.
Ability to visualize a problem or situation and think abstractly to solve it.
Provide outstanding technical leadership and take total ‘ownership’ of issues to completion.
Ability to maintain healthy relationships with clients and perform problem/issue resolution.
Ability to manage time when delivering assigned tasks.
Have good interpersonal skills and able to work well with others.
Ability to handle constantly changing work pressures.
Be able to multitask effectively during busy times with effective prioritisation.
Ability to work responsibly without direct supervision.
Full clean drivers licence
Be enthusiastic and willing to work outside of normal hours when required
Be a great communicator and a positive influence amongst the team
Have a passion for delivering outstanding customer service
Fluent English speaking
Working Hours/Benefits
37.5 hours per week
Salary commensurate with experience and qualifications
Office/Field Based and WFH Hybrid
Benefits such as Pension, Healthcare, Education and PHI
Benefits:
Additional leave
Bike to work scheme
Company events
Company pension
Employee discount
Gym membership
On-site parking
Private medical insurance
Wellness program
Work from home
Schedule:
8 hour shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Dublin, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
Cork, Munster
NetApp
Posted today
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Cork, Munster
NetApp
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Cork, Munster
NetApp
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
Cork, Munster
NetApp
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing
and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre.
**Essential Functions**
+ Troubleshooting complex issues related to the NetApp FAS/AFF product line, customer environments and associated NAS protocols (CIFS, NFS)that could not be resolved by lower levels of support
+ Respond to post sales customer support issues, raised by the customer via phone/email/web/chat, or internally via ActiveIQ Automated Case Generation.
+ Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
+ Collection and analysis of multi-platform logs to identify issues and determine root cause.
+ Focus on addressing the root cause of the problem rather than the symptoms.
+ Keen attention to detail, memory of patterns, and interest in problem solving
+ Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers.
+ Escalate cases to Escalation Engineers when the problem is too complex or falls out of your specific area of expertise
+ Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
+ Publish new knowledge base articles to share information for reuse by customers and Technical Support Centre personnel
+ Share best practices with Technical Support Centre staff and learn about new technologies and complimentary storage applications.
**Job Requirements**
+ Strong written and verbal communication skills in English and German
+ Experience in troubleshooting methodologies
+ Must have expertise in two or more of the following areas:
+ NetApp Cluster-Mode Storage Solutions and related technologies
+ Data ONTAP operating system and NetApp High-Availability (HA) technology
+ NetApp Storage Management Software Suite
+ NetApp Data Protection Software and related backup technology
+ Performance issues relating to NetApp storage solutions
+ UNIX/Linux configuration, administration and technical support
+ Microsoft Windows environment configuration, system administration and technical support
+ NAS and/or SAN storage and surrounding infrastructure
+ The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
+ Server, and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix) - Performance issues relating to NetApp storage solutions
+ One or more cloud solutions: AWS Cloud solutions, Google Cloud solutions, Azure Cloud solutions, Cloud orchestration (K8s)
+ Data tiering concepts
+ NVMe-oF
+ BMC & IPM
**Education**
+ 3 - 5 years of experience in UNIX, Storage administration or technical support.
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
130590
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing
and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre.
**Essential Functions**
+ Troubleshooting complex issues related to the NetApp FAS/AFF product line, customer environments and associated NAS protocols (CIFS, NFS)that could not be resolved by lower levels of support
+ Respond to post sales customer support issues, raised by the customer via phone/email/web/chat, or internally via ActiveIQ Automated Case Generation.
+ Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
+ Collection and analysis of multi-platform logs to identify issues and determine root cause.
+ Focus on addressing the root cause of the problem rather than the symptoms.
+ Keen attention to detail, memory of patterns, and interest in problem solving
+ Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers.
+ Escalate cases to Escalation Engineers when the problem is too complex or falls out of your specific area of expertise
+ Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
+ Publish new knowledge base articles to share information for reuse by customers and Technical Support Centre personnel
+ Share best practices with Technical Support Centre staff and learn about new technologies and complimentary storage applications.
**Job Requirements**
+ Strong written and verbal communication skills in English and German
+ Experience in troubleshooting methodologies
+ Must have expertise in two or more of the following areas:
+ NetApp Cluster-Mode Storage Solutions and related technologies
+ Data ONTAP operating system and NetApp High-Availability (HA) technology
+ NetApp Storage Management Software Suite
+ NetApp Data Protection Software and related backup technology
+ Performance issues relating to NetApp storage solutions
+ UNIX/Linux configuration, administration and technical support
+ Microsoft Windows environment configuration, system administration and technical support
+ NAS and/or SAN storage and surrounding infrastructure
+ The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
+ Server, and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix) - Performance issues relating to NetApp storage solutions
+ One or more cloud solutions: AWS Cloud solutions, Google Cloud solutions, Azure Cloud solutions, Cloud orchestration (K8s)
+ Data tiering concepts
+ NVMe-oF
+ BMC & IPM
**Education**
+ 3 - 5 years of experience in UNIX, Storage administration or technical support.
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
130590
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Manager
Danaher Corporation
Posted 3 days ago
Job Viewed
Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Analyst
Dublin, Leinster
UniJobs
Posted 10 days ago
Job Viewed
Job Description
Unijobs on behalf of our public sector client have a requirement for a Technical Support Analyst. This position is based off a hybrid working arrangement with the requirement to attend meetings in the office when required. The successful candidate will be employed as an agency employee working 35 hours per week. This position is also a temporary contract, initially for 6 months with the possibility of extension thereafter. The salary on offer for this position is €56,757 (€31.08 per hour). You will also accrue 30 days annual leave per annum and be paid bank holidays. Overview: This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution. The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement. Principle Duties & Responsibilities: Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments. Manage and escalate incidents and service requests with a third-party vendor. Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor. Coordinate and manage access requests in line with access control policies. Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed. Participate in system updates and new implementations. Communicate with internal stakeholders regarding system updates, known issues and testing activities. Ensure data integrity and quality within the CRM system. Respond to common system and user support queries, providing clear and timely guidance. Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation. Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements. Support continuous improvement of the CRM and portal experience for end users. Provide support for other tasks as deemed appropriate by the management team. Post Specific Requirements: Must have: Third level qualification in Computer Science, Information Systems or Data Analytics. A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective. Excellent problem-solving and analytical skills. Experience in a strong customer focus orientated environment. Experience in the analysis of data, identifying trends and root causes. Team player with a focus on continuous improvement. Ability to work collaboratively across technical and non-technical teams. Ability to manage multiple projects and priorities. Additional requirements specific to the post: Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel. Preferred experience working in Customer Support or Service Desk environments. Flexibility in working hours to meet the needs of the service. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: uat user acceptance training support helpdesk Benefits: 30 Days Annual Leave
This advertiser has chosen not to accept applicants from your region.
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