157 Technical jobs in Ireland
Technical Specialist (Ireland)
Dublin, Leinster
Kuok (Singapore) Limited
Posted 3 days ago
Job Viewed
Job Description
This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Dublin, Ireland.
Purpose of the Role
To provide specialist technical support, training, and oversight within a live critical environment, ensuring continuous 24/7/365 operational support across a production data centre facility. The Technical Specialist plays a key role in emergency response, system maintenance & staff training. Responsibilities include daily planning and coordination of critical activities, ensuring full visibility and coverage across the site. All maintenance-related documentation and vendor paperwork aligned with the approved annual subcontractor schedule must be prepared and validated in advance to support the operational team. The Technical Specialist is accountable for ensuring these processes are implemented consistently across multiple facilities.
Responsibilities
Maintain continuous uptime of critical systems through hands-on technical support and proactive supervision.
Serve as the Senior Authorised Person for electrical switching activities across site.
Lead scheduled and reactive maintenance activities; ensure full compliance via the DFM platform.
Review and approve subcontractor Risk Assessments and Method Statements (RAMS); manage work permits.
Coordinate and oversee day-to-day operations and live activities across the facility.
Supervise contractors and vendors, ensuring adherence to site procedures and health & safety standards.
Deliver technical training to site staff and lead regular scenario-based "game day" readiness drills.
Assist in the creation and review of SOPs, EOPs, and MOPs; ensure team participation in operational drills.
Maintain accurate records of shift activity, work orders, and system performance via DFM and logs.
Actively promote health and safety compliance; enforce the use of PPE and escalate any safety concerns.
Support emergency response efforts and commissioning works where required.
Skills & Qualifications
Degree in Mechanical or Electrical Engineering (preferred).
Proven experience working in live data centre or mission-critical environments.
Strong understanding of MV/LV distribution, UPS systems, BMS/SCADA platforms, and electrical commissioning protocols.
MV Authorised Person certification or readiness to qualify.
Familiarity with electrical testing equipment and procedures (e.g., IR, VLF, injection).
Telemass training preferred.
Excellent written communication, fault analysis, and reporting skills.
Site Interface & Behaviour Expectations
Maintain a professional and customer-focused presence while representing K2 onsite.
Work collaboratively with internal teams, subcontractors, and client representatives.
Be available to support shift cover during unexpected absence or operational demand.
Comply with all K2 operational, safety, and environmental procedures and standards.
This advertiser has chosen not to accept applicants from your region.
0
Technical Services Specialist
Kilkenny, Leinster
Abbott
Posted 14 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**Main Purpose of the Role:**
The Technical Services Specialist is responsible for conducting thorough investigations into technical issues and product failures to identify root causes and implement effective corrective and preventive actions. This role requires strong analytical skills, attention to detail, and the ability to collaborate across cross-functional teams to ensure product quality, reliability, and compliance with industry standards. This is a dynamic, multi-disciplinary role, requiring the ability to multi-task, prioritise, and work on own initiative with minimal oversight. The Technical Services Specialist will support the Materials Engineering Manager and wider technical and cross-functional teams, working closely with various ADC stakeholders including Operations, Quality, Controls Systems, Global Engineering, Validation and PMO.
**MAIN RESPONSIBILITIES**
+ Root Cause Analysis: Perform detailed investigations into product failures, process nonconformities, customer complaints, or system anomalies using structured methodologies (e.g., 5 Whys, Fishbone, RCA).
+ Data Analysis: Collect, analyse, and interpret technical data, test results, and performance metrics to identify trends and underlying issues.
+ Collaboration: Work closely with engineering, operations, and quality assurance teams to gather insights and validate findings.
+ Corrective Actions: Develop, recommend, and implement corrective and preventive actions (CAPA) to resolve issues and mitigate future risks.
+ Documentation: Prepare clear, concise, and detailed investigation reports, including findings, root cause analysis, and proposed solutions, ensuring compliance with regulatory and organizational standards.
+ Testing & Validation: Design and execute tests or simulations to replicate issues, validate hypotheses, and verify the effectiveness of solutions.
+ Process Improvement: Identify opportunities to enhance processes, tools, or systems to prevent recurrence of issues and improve overall quality.
+ Compliance: Ensure investigations and solutions adhere to industry regulations, standards, and internal policies (e.g., ISO, FDA, or other relevant frameworks).
+ Training & Knowledge Sharing: Provide guidance and training to teams on investigation techniques, best practices, and lessons learned.
+ Support the development of new processes to ensure the smooth running of the materials function and effective integration with other cross-functional processes.
+ Working with the OpEx team, support the development of Power BI trackers and dashboards to capture relevant materials KPIs and metrics.
+ Apply LEAN methodologies to drive operational excellence
+ Participate in cross-functional activities as necessary, to ensure continual improvement, safety and compliance.
+ Identify areas of improvement and risk.
+ Ensure compliance with industry standards and global regulations.
+ Learn, challenge, develop and maintain a working knowledge of Abbott Quality Policy and Procedures
**Qualifications & Experience:**
+ _Bachelor's degree in Engineering or equivalent technical discipline._
+ _3-5 years of experience in engineering, quality assurance, or a related field, with a focus on investigations, root cause analysis, or failure analysis._
+ _Technical Skills:_
+ _Proficiency in analytical tools and methodologies (e.g., RCA, FMEA, Statistical Process Control)._
+ _Familiarity with data analysis software._
+ _Soft Skills:_
+ _Strong problem-solving and critical-thinking abilities._
+ _Excellent communication skills, both written and verbal, for technical and non-technical audiences._
+ _Ability to work independently and collaboratively in a fast-paced environment._
+ Preferred but not required: Six Sigma Green/Black Belt.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at and on LinkedIn , Facebook , Instagram , X and YouTube .
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**Main Purpose of the Role:**
The Technical Services Specialist is responsible for conducting thorough investigations into technical issues and product failures to identify root causes and implement effective corrective and preventive actions. This role requires strong analytical skills, attention to detail, and the ability to collaborate across cross-functional teams to ensure product quality, reliability, and compliance with industry standards. This is a dynamic, multi-disciplinary role, requiring the ability to multi-task, prioritise, and work on own initiative with minimal oversight. The Technical Services Specialist will support the Materials Engineering Manager and wider technical and cross-functional teams, working closely with various ADC stakeholders including Operations, Quality, Controls Systems, Global Engineering, Validation and PMO.
**MAIN RESPONSIBILITIES**
+ Root Cause Analysis: Perform detailed investigations into product failures, process nonconformities, customer complaints, or system anomalies using structured methodologies (e.g., 5 Whys, Fishbone, RCA).
+ Data Analysis: Collect, analyse, and interpret technical data, test results, and performance metrics to identify trends and underlying issues.
+ Collaboration: Work closely with engineering, operations, and quality assurance teams to gather insights and validate findings.
+ Corrective Actions: Develop, recommend, and implement corrective and preventive actions (CAPA) to resolve issues and mitigate future risks.
+ Documentation: Prepare clear, concise, and detailed investigation reports, including findings, root cause analysis, and proposed solutions, ensuring compliance with regulatory and organizational standards.
+ Testing & Validation: Design and execute tests or simulations to replicate issues, validate hypotheses, and verify the effectiveness of solutions.
+ Process Improvement: Identify opportunities to enhance processes, tools, or systems to prevent recurrence of issues and improve overall quality.
+ Compliance: Ensure investigations and solutions adhere to industry regulations, standards, and internal policies (e.g., ISO, FDA, or other relevant frameworks).
+ Training & Knowledge Sharing: Provide guidance and training to teams on investigation techniques, best practices, and lessons learned.
+ Support the development of new processes to ensure the smooth running of the materials function and effective integration with other cross-functional processes.
+ Working with the OpEx team, support the development of Power BI trackers and dashboards to capture relevant materials KPIs and metrics.
+ Apply LEAN methodologies to drive operational excellence
+ Participate in cross-functional activities as necessary, to ensure continual improvement, safety and compliance.
+ Identify areas of improvement and risk.
+ Ensure compliance with industry standards and global regulations.
+ Learn, challenge, develop and maintain a working knowledge of Abbott Quality Policy and Procedures
**Qualifications & Experience:**
+ _Bachelor's degree in Engineering or equivalent technical discipline._
+ _3-5 years of experience in engineering, quality assurance, or a related field, with a focus on investigations, root cause analysis, or failure analysis._
+ _Technical Skills:_
+ _Proficiency in analytical tools and methodologies (e.g., RCA, FMEA, Statistical Process Control)._
+ _Familiarity with data analysis software._
+ _Soft Skills:_
+ _Strong problem-solving and critical-thinking abilities._
+ _Excellent communication skills, both written and verbal, for technical and non-technical audiences._
+ _Ability to work independently and collaboratively in a fast-paced environment._
+ Preferred but not required: Six Sigma Green/Black Belt.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at and on LinkedIn , Facebook , Instagram , X and YouTube .
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
1
Technical Services Specialist
Kilkenny, Leinster
Abbott
Posted 14 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional's and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**This is how you can make a difference at Abbott:**
As the Technical Services Specialist you will support the Materials Engineering Manager and wider technical and cross-functional teams, working closely with various stakeholders including Operations, Quality, Controls Systems, Global Engineering, Validation and PMO. You will be responsible for conducting thorough investigations into technical issues and product failures to identify root causes and implement effective corrective and preventive actions.
**Responsibilities:**
+ Root Cause Analysis: Conduct detailed investigations into product failures, process nonconformities, customer complaints, or system anomalies using structured methodologies such as 5 Whys, Fishbone diagrams, and Root Cause Analysis (RCA).
+ Data Analysis: Collect, analyze, and interpret technical data, test results, and performance metrics to identify trends and underlying issues.
+ Collaboration: Work closely with engineering, operations, and quality assurance teams to gather insights and validate findings.
+ Corrective Actions: Develop, recommend, and implement corrective and preventive actions (CAPA) to resolve issues and mitigate future risks.
+ Documentation: Prepare clear, concise, and detailed investigation reports, including findings, root cause analysis, and proposed solutions while ensuring compliance with regulatory and organizational standards.
+ Testing & Validation: Design and execute tests or simulations to replicate issues, validate hypotheses, and verify the effectiveness of solutions.
+ Process Improvement: Identify opportunities to enhance processes, tools, or systems to prevent recurrence of issues and improve overall quality.
+ Compliance: Ensure investigations and solutions adhere to industry regulations, standards, and internal policies (e.g., ISO, FDA, etc.).
+ Training & Knowledge Sharing: Provide guidance and training to teams on investigation techniques, best practices, and lessons learned.
**Qualifications and Experience:**
+ Degree in Engineering, Science, Manufacturing, or equivalent technical discipline or relevant experience.
+ 3-5 years of experience in engineering, quality assurance, or a related field, with a focus on investigations, root cause analysis, or failure analysis.
+ Preferred but not required: Six Sigma Green/Black Belt certification.
+ Proficiency in analytical tools and methodologies (e.g., RCA, FMEA, Statistical Process Control).
+ Familiarity with data analysis software.
+ Strong problem-solving and critical-thinking abilities.
+ Excellent communication skills, both written and verbal, for technical and non-technical audiences.
+ Ability to work independently and collaboratively in a fast-paced environment.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance,
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at and on LinkedIn , Facebook ( , Instagram , X ( and YouTube .
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional's and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**This is how you can make a difference at Abbott:**
As the Technical Services Specialist you will support the Materials Engineering Manager and wider technical and cross-functional teams, working closely with various stakeholders including Operations, Quality, Controls Systems, Global Engineering, Validation and PMO. You will be responsible for conducting thorough investigations into technical issues and product failures to identify root causes and implement effective corrective and preventive actions.
**Responsibilities:**
+ Root Cause Analysis: Conduct detailed investigations into product failures, process nonconformities, customer complaints, or system anomalies using structured methodologies such as 5 Whys, Fishbone diagrams, and Root Cause Analysis (RCA).
+ Data Analysis: Collect, analyze, and interpret technical data, test results, and performance metrics to identify trends and underlying issues.
+ Collaboration: Work closely with engineering, operations, and quality assurance teams to gather insights and validate findings.
+ Corrective Actions: Develop, recommend, and implement corrective and preventive actions (CAPA) to resolve issues and mitigate future risks.
+ Documentation: Prepare clear, concise, and detailed investigation reports, including findings, root cause analysis, and proposed solutions while ensuring compliance with regulatory and organizational standards.
+ Testing & Validation: Design and execute tests or simulations to replicate issues, validate hypotheses, and verify the effectiveness of solutions.
+ Process Improvement: Identify opportunities to enhance processes, tools, or systems to prevent recurrence of issues and improve overall quality.
+ Compliance: Ensure investigations and solutions adhere to industry regulations, standards, and internal policies (e.g., ISO, FDA, etc.).
+ Training & Knowledge Sharing: Provide guidance and training to teams on investigation techniques, best practices, and lessons learned.
**Qualifications and Experience:**
+ Degree in Engineering, Science, Manufacturing, or equivalent technical discipline or relevant experience.
+ 3-5 years of experience in engineering, quality assurance, or a related field, with a focus on investigations, root cause analysis, or failure analysis.
+ Preferred but not required: Six Sigma Green/Black Belt certification.
+ Proficiency in analytical tools and methodologies (e.g., RCA, FMEA, Statistical Process Control).
+ Familiarity with data analysis software.
+ Strong problem-solving and critical-thinking abilities.
+ Excellent communication skills, both written and verbal, for technical and non-technical audiences.
+ Ability to work independently and collaboratively in a fast-paced environment.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance,
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at and on LinkedIn , Facebook ( , Instagram , X ( and YouTube .
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
2
Technical Sales Specialist
Cork, Munster
BMS Recruitment
Posted 4 days ago
Job Viewed
Job Description
Technical Sales Specialist €40-50K base, high OTE plus car and all perks and benefits Location: Munster Global market leader and manufacturer Over 100 years established. Supportive working environment with a collaborative team. Opportunity to nurture and develop a base of existing customers. THE JOB: You will be tasked with selling service contracts for large specialist capital equipment to existing customers. Your main target industries will be Medical/Pharmaceutical/Manufacturing/ Industrial end-users etc. You will be speaking to design and maintenance engineers, consultant engineers, manufacturing engineers, procurement departments, and purchasers. This role will be a mix of account management and also generating new business, so this must be a demonstrable skill. THE COMPANY: A global market leader in their industry, this company has been established for over 100 years and is constantly diversifying in order to offer a complete suite of solutions to its end users. By listening to customers, they deliver value, innovation with the future in mind. Present in over 175 countries and nearly 5000 employees globally. They have multiple divisions to cover their diverse product portfolio. We are looking for individuals who meet the following criteria: Technical sales experience is essential B2B sales is essential If you have sold to the industrial or manufacturing sectors is ideal Our client will look at anyone with strong B2B sales experience from any industry Confident and personable, with a hunger and desire to learn. Package: Base salary: €0,000 - ,000 Commission: ,000 - ,000 Fully expensed car - electric models available Mobile, Laptop Pension, 25 days annual leave, Lunch allowance Skills: sales new business account management
This advertiser has chosen not to accept applicants from your region.
3
Idam Technical Specialist (Java)
Dublin, Leinster
Bank of Ireland Group
Posted 2 days ago
Job Viewed
Job Description
What is the opportunity? This is an opportunity for the successful candidate to join the Bank's growing Identity and Access Management Team. Our team, comprised of three other Identity and Access Management (IAM) Engineers and one manager, are tasked with supporting the Bank in maturing and expanding our Identity Governance processes using SailPoint IdentityIQ. We are split between both day to day support and development work to enhance and automate IAM processes. The successful candidate will receive immediate and ongoing training in SailPoint to build on their existing technical knowledge and experience. In this Role, you will Design, develop, implement, and support IAM Governance solutions using SailPoint IIQ such as: Joiner / Mover / Leaver (JML) processing, access certifications, segregation of duties (SoD) monitoring, role based access control, automated provisioning. Provide subject matter expert (SME) support to strategic projects working to mature IAM processes. Work as a team to take responsibility for the entire development lifecycle of SailPoint IAM Governance enhancements. Support the integration of SailPoint with business applications and other strategic IAM solutions. Provide production support to ensure a stable service is maintained and that any incidents are promptly addressed. Create and maintain development and operational support documentation. Support colleagues in the business in leveraging the functionality of SailPoint IIQ. Support Management with the embedding of Information Security culture and behaviours. What will make you stand out? A minimum of 4 years experience working as a developer using Java. Knowledge of Angular would be an advantage as would some experience in scripting languages (e.g. Python, Beanshell, Powershell) and will make youstand out! You will have experience of developing and testing code. You will be familiar with the software development lifecycle and associated best practices. Experience with developing and supporting automated deployment (e.g. Jenkins), testing solutions and with version control (e.g. Git) is a plus. A good knowledge and experience across a range of IT technologies (including web servers, databases and operating systems) gives you an advantage. Some knowledge in the design and implementation of Identity and Access Management processes and architecture would be an advantage - the successful applicant will receive full technical training in the SailPoint IIQ system. Experience and knowledge of tools such as CyberArk, ServiceNow and Active Directory will also give you an advantage You will also be a good communicator both verbally and when preparing written documentation Essential Qualifications 3rd level qualification in IT More about the team The Service Management Operations (SMO) area (with the Bank's Technology Division) manages and coordinates the efforts of Bank and vendor technical teams to manage the successful delivery of services in the live IT environment. This includes management of the application batch, certificate & key management, privileged access review and co-ordinating any operational events that occur in the Application environment. Service Improvement as a consistent culture across the core operational areas will be key driver to success of this role. Identity and Access Management is part of the SMO area with a mandate to modernise the Bank's User Access Management processes with automation using SailPoint IIQ. This brings with it a requirement for specialist expertise within the Bank to help with the support and to further develop Identity governance services. Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Amplify Capability - Self Manage Risk - Self Accountable - Self Agile - Self One Group, one team - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Manager
Danaher Corporation
Posted 2 days ago
Job Viewed
Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Manager
Cork, Munster
NetApp
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Agent
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
Cork, Munster
NetApp
Posted 14 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Cork, Munster
NetApp
Posted 14 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
9