28 Technical Expert jobs in Ireland

Overview As the Subject Matter Expert (SME) - Chemical API for the Group you can be based from any of our Ireland, UK or Europe offices. Hybrid working in the role which will require travel to project meetings/workshops as required. Who we are PM Group is an employee owned, international project delivery firm with a team of 3,500+ people. We are world leaders in the pharma, food, medtech and mission critical sectors. From our network of offices in Europe, Asia and the US, we work with the world's leading organisations. We are focused on growing a sustainable business centred around our people, our clients and trade partners. Responsibilities To be a technology leader in nominated area(s) which includes: Being current in technical and subject knowledge Being aware of upcoming technology changes, developments, innovations Writing papers, presenting at industry conferences Being involved with industry bodies such as the ISPE, ICHEME (or equivalents) Promoting knowledge exchange within the company using appropriate forums, COPs, and teams To perform as an SME for the early project phases (i.e. ideally Site Master Planning, Feasibility, Concept and Basic Design phases). Typically this will include production and/or checking of early phase project deliverables appropriate to discipline speciality. This will include scoping and philosophy documents, production throughput analysis, process flow diagrams, equipment requirements, P&ID's and layout philosophies, early phase project reports To technically assist project teams as required. To undertake Peer Reviews of work performed by other companies. To perform in appropriate SMEs reviews of client sites. To engage with global network of SMEs and other staff and assist in the training and mentoring of the next generation of Subject Matter Experts in the company To participate and/or chair technical design reviews as appropriate. To support process risk assessments (HAZOP-LOPA, FMEA) in order to establish and deliver safe process operations and meet drug substance quality requirements. To actively support and participate in the PM Group's R&D Team (TechTeam) and associated development and innovation activities. To support BD as required. This may include client visits, client pitches, proposal writing, and preparation of appropriate supporting materials. To be 80% bookable. Travel to Project meetings /workshops as required Other special projects as assigned Specific Knowledge Areas to be covered by the Role include Deep knowledge in the processes involved in the development, scale-up and commercial production of Chemical APIs Aspects related to unit operations such as Reactions, Separation Operations, Crystallisation, Gas based reactions. Filtration, Centrifugation, Drying, Milling and blending Principles of facility layout such as: Layout adjacencies Stack-up Segregation approaches Aspects related to technologies such as: Batch, semi-continuous and continuous processing Solvent and reagent handling Materials handling Cleaning technologies Solid, liquid and gaseous waste handling and treatment Automation Utility generation and distribution Aspects related to project delivery such as: Basis of design Safety framework including relief systems, ATEX, and containment Simulation tools Tech Transfer Bid analysis Supplier interfacing Commissioning and Qualification Aspects related to facility operations such as: Operating philosophies GMP Regulatory framework Qualifications Bachelor's degree; Masters preferred Appropriate level of experience around Chemical API facility design and operations A history of wider industry engagement with institutions such as the IChemE, ISPE (or equivalent) and an awareness of key industry technology initiatives and direction Excellent knowledge relating to area of speciality Direct experience working within capital projects and delivery related to process facility design and construction is essential. Good appreciation of appropriate Regulatory framework, such as FDA, EMA, ICH Guidelines Find out more about PM Group and our projects. Why PM Group? As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy. Please visit our website to read more in our Corporate Responsibility & Health and Safety Report 2020. Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future. PM Group is committed to ensuring our hiring process is fair and accessible to all and will provide candidates with disabilities with reasonable accommodations required to participate in the recruitment process. If you require any assistance in this regard, please let us know.

Overview The Role We have an exciting opportunity for a Bulk Bio SME to join our team. The role is to work as a Subject Matter Expert providing technical leadership on Bulk Bio. As a member of the global SME Group the person employed can be located in one of the PM Group offices in Ireland, UK, Belgium, The Netherlands or Poland. We work a hybrid work model while the role will require travel to project meetings/workshops as required. Who we are PM Group is an employee owned, international project delivery firm with a team of 3,800+ people. We are world leaders in the pharma, food, medtech and mission critical sectors. From our network of offices in Europe, Asia and the US, we work with the world's leading organisations. We are focused on growing a sustainable business centred around our people, our clients and trade partners. Responsibilities To be a technology leader in nominated area(s) which includes: Being current in technical and subject knowledge Being aware of upcoming technology changes, developments, innovations Writing papers, presenting at industry conferences Being involved with industry bodies such as the ISPE, ICHEME, BioPhorum Promoting knowledge exchange within the company using appropriate forums, COPs, and teams To perform as an SME for the early project phases (i.e. ideally Site Master Planning, Feasibility, Concept and Basic Design phases). Typically this will include production and/or checking of early phase project deliverables appropriate to discipline speciality. This will include scoping and philosophy documents, production throughput analysis, process flow diagrams, equipment requirements, P&ID's and layout philosophies, early phase project reports To technically assist project teams as required To undertake Peer Reviews of work performed by other companies To perform in appropriate SMEs reviews of client sites To engage with global network of SMEs and other staff and assist in the training and mentoring of the next generation of Subject Matter Experts in the company To participate and/or chair technical design reviews as appropriate To actively support and participate in the PM Group's R&D Team (TechTeam) and associated development and innovation activities To support BD as required. This may include client visits, client pitches, proposal writing, and preparation of appropriate supporting materials Travel to Project meetings /workshops as required Other special projects as assigned Specific Knowledge Areas to be covered by the Role include Upstream and downstream unit operations and support functions, as well as familiarity of equipment options available and the selection criteria as to when such options should be chosen. Principles of facility layout such as: Area classifications associated with the required process steps Layout adjacencies Segregation approaches Aspects related to technologies such as: Process closure technologies and approaches Connected and continuous processing Stainless steel and single-use systems Bulk bio automation concepts CIP/SIP Clean utility generation and distribution Waste systems Aspects related to facility operations such as: Operating philosophies GMP Regulatory framework Aspects related to project delivery such as: Basis of design Basis of safety Simulation tools Tech Transfer Commissioning and Qualification Good experience of various modalities and expression systems which may include: Mammalian cells, microbial systems, plant cells, insect cells, blood fractionation, CGT, RNA, Oligonucleotides, Peptides, ADCs, Vaccines Qualifications Bachelor's degree; Masters preferred 15 years+ of appropriate experience in design and/or operations and/or process development A history of wider industry engagement with institutions such as the ISPE and an awareness of key industry technology initiatives and direction Excellent knowledge relating to area of speciality A good understanding of the principles of facility layout and design as appropriate Good appreciation of appropriate Regulatory framework Good presentation skills and be comfortable client interfacing, facilitating workshops and technically assisting project teams. Have the ability to distil down problems to their essence, demonstrate problem solving ability, and have an ability to innovate. Why PM Group? As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy. Click here to read more in our 2024 Environmental, Social and Governance Report. Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future. PM Group is committed to ensuring our hiring process is fair and accessible to all and will provide candidates with disabilities with reasonable accommodations required to participate in the recruitment process. If you require any assistance in this regard, please let us know.

Overview The Role We have an exciting opportunity for a Bulk Bio SME to join our team. The role is to work as a Subject Matter Expert providing technical leadership on Bulk Bio. As a member of the global SME Group the person employed can be located in one of the PM Group offices in Ireland, UK, Belgium, The Netherlands or Poland. We work a hybrid work model while the role will require travel to project meetings/workshops as required. Who we are PM Group is an employee owned, international project delivery firm with a team of 3,800+ people. We are world leaders in the pharma, food, medtech and mission critical sectors. From our network of offices in Europe, Asia and the US, we work with the world's leading organisations. We are focused on growing a sustainable business centred around our people, our clients and trade partners. Responsibilities To be a technology leader in nominated area(s) which includes: Being current in technical and subject knowledge Being aware of upcoming technology changes, developments, innovations Writing papers, presenting at industry conferences Being involved with industry bodies such as the ISPE, ICHEME, BioPhorum Promoting knowledge exchange within the company using appropriate forums, COPs, and teams To perform as an SME for the early project phases (i.e. ideally Site Master Planning, Feasibility, Concept and Basic Design phases). Typically this will include production and/or checking of early phase project deliverables appropriate to discipline speciality. This will include scoping and philosophy documents, production throughput analysis, process flow diagrams, equipment requirements, P&ID's and layout philosophies, early phase project reports To technically assist project teams as required. To undertake Peer Reviews of work performed by other companies. To perform in appropriate SMEs reviews of client sites. To engage with global network of SMEs and other staff and assist in the training and mentoring of the next generation of Subject Matter Experts in the company To participate and/or chair technical design reviews as appropriate To actively support and participate in the PM Group's R&D Team (TechTeam) and associated development and innovation activities. To support BD as required. This may include client visits, client pitches, proposal writing, and preparation of appropriate supporting materials. Travel to Project meetings /workshops as required Other special projects as assigned Specific Knowledge Areas to be covered by the Role include Upstream and downstream unit operations and support functions, as well as familiarity of equipment options available and the selection criteria as to when such options should be chosen. Principles of facility layout such as: Area classifications associated with the required process steps Layout adjacencies Segregation approaches Aspects related to technologies such as: Process closure technologies and approaches Connected and continuous processing Stainless steel and single-use systems Bulk bio automation concepts CIP/SIP Clean utility generation and distribution Waste systems Aspects related to facility operations such as: Operating philosophies GMP Regulatory framework Aspects related to project delivery such as: Basis of design Basis of safety Simulation tools Tech Transfer Commissioning and Qualification Good experience of various modalities and expression systems which may include: Mammalian cells, microbial systems, plant cells, insect cells, blood fractionation, CGT, RNA, Oligonucleotides, Peptides, ADCs, Vaccines Qualifications Bachelor's degree; Masters preferred 15 years+ of appropriate experience in design and/or operations and/or process development A history of wider industry engagement with institutions such as the ISPE and an awareness of key industry technology initiatives and direction Excellent knowledge relating to area of speciality A good understanding of the principles of facility layout and design as appropriate Good appreciation of appropriate Regulatory framework Good presentation skills and be comfortable client interfacing, facilitating workshops and technically assisting project teams. Have the ability to distil down problems to their essence, demonstrate problem solving ability, and have an ability to innovate. Why PM Group? As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy. Click HERE to read more in our Corporate Responsibility & Health and Safety Report 2023. Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future. PM Group is committed to ensuring our hiring process is fair and accessible to all and will provide candidates with disabilities with reasonable accommodations required to participate in the recruitment process. If you require any assistance in this regard, please let us know.

Technical Support Requirements: Education: BEngTech (Engineering Systems Maintenance) MEng in Mechanical and Manufacturing Engineering Duties and Responsibilities: Technical Support: Provide technical support to external customers, VWT Ireland S&C Engineers and internal teams as required by the Head of Technical services Provide cover for the Technical Services team as required Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required Parts identifications to support the Field Service Team in the QOF process Parts identifications to support the Sales Team in the QOF process Creation of critical spare parts list Analyse client inquiries and utilise data for parts creation Technical & Commercial Site Reviews: Support the delivery of technical training programmes for VWT Ireland customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services Assist with customer site audit administration as required Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients. Support with Quotation Order Forms (QOFs) from the Service Engineers. Documentation Control: Provide the technical data required in the preparation of customer service contracts. Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required. Generate Calibration Certificates resulting from Service Reports. In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products. Support the PQMC Process as directed by management Assist in the generation of company documentation as required. Digital Services (remote monitoring system) Monitoring and review of digital services platform Attend weekly meetings Raise tickets as required General Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures. Assist in project handovers to the service department as directed by management. Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations. Comply with Health & Safety obligations and regulations. Safeguard and maintain relevant Company equipment. Travel from time to time within Ireland and overseas. Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department An ability to multitask is essential to this role Requirements & Core Competencies: Ownership & Accountability:Towork efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required. Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times. Team Player -To proactively contribute to the Companys success and act as a responsible team player to support colleagues and the best interests of the Company at all times. Continuous Improvement- To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company. IT Skills- To commit to continuous learning and the use of the latest IT equipment and software as required by the role. Policies & Procedures- To follow Company Directives and adhere to Company Policies and Procedures at all times. Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department. Skills: Excellent Communication Skills Analytical Skills Problem Solving Skills Benefits: Salary Pension Health Insurance

Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

**Job Summary**
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing
and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre.
**Essential Functions**
+ Troubleshooting complex issues related to the NetApp FAS/AFF product line, customer environments and associated NAS protocols (CIFS, NFS)that could not be resolved by lower levels of support
+ Respond to post sales customer support issues, raised by the customer via phone/email/web/chat, or internally via ActiveIQ Automated Case Generation.
+ Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
+ Collection and analysis of multi-platform logs to identify issues and determine root cause.
+ Focus on addressing the root cause of the problem rather than the symptoms.
+ Keen attention to detail, memory of patterns, and interest in problem solving
+ Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers.
+ Escalate cases to Escalation Engineers when the problem is too complex or falls out of your specific area of expertise
+ Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
+ Publish new knowledge base articles to share information for reuse by customers and Technical Support Centre personnel
+ Share best practices with Technical Support Centre staff and learn about new technologies and complimentary storage applications.
**Job Requirements**
+ Strong written and verbal communication skills in English and German
+ Experience in troubleshooting methodologies
+ Must have expertise in two or more of the following areas:
+ NetApp Cluster-Mode Storage Solutions and related technologies
+ Data ONTAP operating system and NetApp High-Availability (HA) technology
+ NetApp Storage Management Software Suite
+ NetApp Data Protection Software and related backup technology
+ Performance issues relating to NetApp storage solutions
+ UNIX/Linux configuration, administration and technical support
+ Microsoft Windows environment configuration, system administration and technical support
+ NAS and/or SAN storage and surrounding infrastructure
+ The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
+ Server, and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix) - Performance issues relating to NetApp storage solutions
+ One or more cloud solutions: AWS Cloud solutions, Google Cloud solutions, Azure Cloud solutions, Cloud orchestration (K8s)
+ Data tiering concepts
+ NVMe-oF
+ BMC & IPM
**Education**
+ 3 - 5 years of experience in UNIX, Storage administration or technical support.
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
130590
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.