Technical Support Analyst

Dublin, Leinster UniJobs

Posted 1 day ago

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Unijobs on behalf of our public sector client have a requirement for a Technical Support Analyst. This position is based off a hybrid working arrangement with the requirement to attend meetings in the office when required. The successful candidate will be employed as an agency employee working 35 hours per week. This position is also a temporary contract, initially for 6 months with the possibility of extension thereafter. The salary on offer for this position is €56,757 (€31.08 per hour). You will also accrue 30 days annual leave per annum and be paid bank holidays. Overview: This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution. The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement. Principle Duties & Responsibilities: Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments. Manage and escalate incidents and service requests with a third-party vendor. Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor. Coordinate and manage access requests in line with access control policies. Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed. Participate in system updates and new implementations. Communicate with internal stakeholders regarding system updates, known issues and testing activities. Ensure data integrity and quality within the CRM system. Respond to common system and user support queries, providing clear and timely guidance. Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation. Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements. Support continuous improvement of the CRM and portal experience for end users. Provide support for other tasks as deemed appropriate by the management team. Post Specific Requirements: Must have: Third level qualification in Computer Science, Information Systems or Data Analytics. A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective. Excellent problem-solving and analytical skills. Experience in a strong customer focus orientated environment. Experience in the analysis of data, identifying trends and root causes. Team player with a focus on continuous improvement. Ability to work collaboratively across technical and non-technical teams. Ability to manage multiple projects and priorities. Additional requirements specific to the post: Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel. Preferred experience working in Customer Support or Service Desk environments. Flexibility in working hours to meet the needs of the service. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: uat user acceptance training support helpdesk Benefits: 30 Days Annual Leave
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Senior Technical Support Engineer

Dublin, Leinster ServiceNow, Inc.

Posted 4 days ago

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack?
+ An understanding and knowledge of the scripting languages:?JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Technical Manager

Dublin, Leinster CBRE

Posted 4 days ago

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Technical Manager
Job ID
227678
Posted
11-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Dublin - Dublin - Ireland
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
**Purpose of the Job**
+ To lead the establishment development, implementation and maintenance of technical standards, system updates, reviews & service solutions across the Irish portfolio
+ To support the performance & profitability profitable growth of CBRE GWS Irish Data Centre Solutions business.
+ To ensure the effective and efficient delivery of technical operations across the Irish portfolio
+ To ensure that the technical operations represent best practice in the data centre sector.
+ To develop future engineering strategic direction on the portfolio and ensure delivery of new initiatives.
+ To support the account teams for technical engineering matters, including technical compliance and training
+ To act as a senior member of the management team, representing CBRE.
+ To act as a primary interface with clients (and particularly client technical staff) on technical matters
+ Understand and drive forward the Critical Environment & Risk Management (CERM) model and standards across the contract portfolio with the primary goal being to ensure the efficient and safe operation and maintenance of engineering systems to achieve 100% plant availability and uptime.
+ Work closely with key leaders around the DCS business, including QHSE and Reliability, to positively contribute towards improving our technical capability, standards and operational delivery at contract level and will have a vital role in drive supporting the vision and route towards consistent engineering excellence.
**Key Tasks**
+ Act as technical authority providing advice and assistance to maintenance teams as required.
+ Facilitate the implementation, adoption and embedding of the Critical Environment Risk Management (CERM) model processes into the day-to-day operation
+ Deliver Technical Needs Assessments, produce gap analysis reports & develop training plans.
+ Create a network of technical champions and experts within the business to support the technical requirements as the business scales and grows, including succession planning.
+ Assist in the development of timely, meaningful reports as required in relation to productivity, equipment reliability/life expectancy, failure trends, improvements, recommendations.
+ Support Root Cause Analysis investigations, reporting and sharing of lessons learnt.
+ Projects/Operations interface as required.
+ Responsible for creation & delivery of training (i.e. LOTO / AP)
+ Provide support for the development of EOP's & SOP's - review in advance of implementation.
+ Ensure sites have effective Change Control processes and documentation in place.
+ Work with the Management team to conduct regular emergency response scenarios and ensure action plans are in place for all possible serious incidents and regularly undertaken in the business.
+ Capacity Management Reporting.
**Skills / Experience / Background**
+ Experience as Technical Manager + level within a technical critical and/or data centre environments. Knowledge of hard services M&E infrastructure, data rooms, critical systems and complex HV and LV systems.
+ High level of competency and understanding of Critical Environment electrical infrastructures.
+ Comprehensive understanding of HVAC systems and plant operations within Building Services and Critical Environments.
+ Up to date technical knowledge of fire and environmental control measures, building control requirements, High Voltage, Refrigeration and the Health and Safety at Work Act
+ Degree level qualification in mechanical and electrical engineering is highly desirable.
+ Chartered Engineer status would be highly desirable but is not essential.
+ Minimum of 10 years' experience in a related environment (Data Centres or Critical Engineering Environments)
+ Have a positive and proactive approach to work and able to work own initiative and as part of a large account team.
+ Excellent written and verbal communication skills, including training and presenting.
+ Robust, assertive, and dynamic attitude towards achieving results.
+ Ability to operate as a respected member of a small, closely knit management group.
+ Ability to work as part of a team, respectful of other members' contributions whilst leading & persuading to achieve results.
+ Ability to lead change programmes to implement technical best practice.
+ Ability to think strategically and put strategy into practice.
+ Contractually astute and able to work within the confines of contractual requirements.
+ PC Literate
**EQUAL OPPORTUNITIES**
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Technical Director

Dublin, Leinster Jensen Hughes Inc.

Posted 6 days ago

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Technical Director
Dublin, Dublin, Ireland
**Company Overview**
Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering - a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields - from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.
Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.
At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.
Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.
**Job Overview**
Jensen Hughes have a rare and exciting opportunity for a talented Technical Director to join our market leading Dublin team and help us drive excellence across our projects and deliver world class life safety solutions to our varied client base into 2025! Our Dublin team have had a record-breaking year with some truly impressive successes to shout about, now is a great time to join us.
**Why join us to grow your career:**
+ We are the largest fire consultancy in Europe with offices located in Belgium, Finland, Italy, and the UK & Ireland. Our reputation for providing innovative, design focused solutions has made us the consultant of choice for many of Europe's leading property clients.
+ As a senior professional Fire Engineer at Jensen Hughes, you will be an integral part of a dynamic senior technical team, working with our experienced Engineers alongside other teams including our Forensics division you will work on the industries leading technical projects.
+ Working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.
**Responsibilities**
+ To maintain a high level of professional awareness of technical matters in the fire industry, assimilate and synthesise developing technical issues and provide updates and briefings as required.
+ Guiding our fire engineering professionals, along with advising and delivering complex solutions to large construction engineering projects within leading consultancies.
+ Taking control of current and future projects and ensuring that financial targets of the team are met and exceeded, develop existing relationships with key clients and deliver fire safety engineering solutions
+ Drive behind the delivery of technical excellence, team engagement, and the go-to in developing their key clients in this discipline.
+ Be the expert to our clients and that all important first point of call.
+ Lead discussion with design team, building control and fire service.
+ Attend industry conferences to Network and embrace industry trends and best practices
+ Supervise and train graduate engineers.
**Requirements and Qualifications**
To set you up for success in this role from day one (at a minimum) the following qualifications/experience are required:
+ A background in fire engineering preferably within a consultancy environment
+ A bachelor's degree or higher within Fire engineering
+ Ideally working towards becoming a Chartered engineer
+ The right to work in Ireland
+ The ability to undertake works independently
+ The ability and desire to mentor and manage our young professionals
**Our People Are Our Greatest Asset**
At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.
**Our UK and Ireland Benefits Include:**
+ Private medical insurance
+ 33 days paid time off with an additional day after 3 years
+ Industry-leading contributory pension scheme
+ 4x life assurance
+ Income protection scheme
+ Discretionary bonus scheme
+ Employee assistance programme
+ Enhanced parental-related pay
+ Recognition and reward programmes to celebrate team efforts
+ Access to extensive technical training and resources
**Supporting Your Work-Life Balance**
We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:
+ Flexible working hours and patterns including early Friday finish
+ Flexible holiday use over Christmas/New Year
+ Enhanced holiday entitlement after three years
+ The option to carry over up to five unused holiday days into the next year
**A Commitment to Continuous Improvement**
Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company's long-term goals.
#LI-KH1
**_Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._**
The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.
*Policy on use of 3rd party recruiting agency for direct placements
Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.
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Technical Lead

Dublin, Leinster CBRE

Posted 6 days ago

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Job Description

Technical Lead
Job ID
226565
Posted
25-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance
Location(s)
Dublin - Dublin - Ireland
**About the Role:**
As a CBRE Technical Supervisor, you will oversee a team responsible for providing administrative, process improvement and financial function support to an assigned group of senior technical business leaders.
This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.
**What You'll Do:**
+ Act as liaison with technical business leaders, facilities managers, and other internal and external clients to forecast workload demand and project deliverables.
+ Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure effective delivery of services.
+ Work with business leaders to resolve conflicting priorities.
+ Coordinate and supervise the team's daily activities.
+ Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
+ Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
+ Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
+ Lead by example and model behaviors that are consistent with CBRE RISE values.
+ Anticipate potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
+ Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
+ Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
+ Communicate difficult and complex ideas with the ability to influence.
**What You'll Need:**
+ High School Diploma, GED, or trade school diploma with 5-8 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Prior shift leader or supervisory experience preferred.
+ Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
+ The innovative mentality to develop methods that go beyond existing solutions.
+ Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Expert organizational skills with an advanced inquisitive mindset.
+ Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Technical Manager

Dublin, Leinster CBRE

Posted 6 days ago

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Technical Manager
Job ID
209467
Posted
17-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance
Location(s)
Dublin - Dublin - Ireland
**Purpose of the Job**
To carry out planned preventative maintenance, reactive works to all technical building assets and equipment in accordance with agreed service levels and respond to site engineering emergencies.
Manage all technical maintenance and installation related works, including all technical repairs
**Key Responsibilities**
+ Ensure that all planned maintenance is carried out to all building technical assets, equipment and systems to meet and exceed expectations, and agreed service level agreements.
+ Manage a team of onsite technicians
+ Carry out management of all technical, electrical and mechanical duties
+ To ensure all relevant maintenance records are kept to a comprehensive and high standard and all reactive Work Order paperwork is completed.
+ Ensure that suitable spares are available to carry out maintenance of the site.
+ Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
+ To develop a good working relationship with all members of CBRE Managed Services staff and clients' staff.
+ Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
+ Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times
+ Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.
+ Implementation of all CBRE policies and procedures related to operational maintenance activities
+ Liaising with Helpdesk daily to ensure that both scheduled and unscheduled (reactive works) are complete within KPI expectations
+ Liaising with clients, technicians and helpdesk to ensure satisfactory outcome to all work activities
+ Ensure that routine maintenance is carried out to all building technical assets, equipment and systems to meet and exceed expectations, and agreed service level agreements
+ To ensure all relevant maintenance records are kept to a comprehensive and high standard and all reactive Work Order paperwork is completed
+ Ensure that suitable spares are available to carry out maintenance of the site
+ Problem solving ensuring a solution for all required repairs in a timely manner
+ Positively and actively contribute to and participate in continuous improvement activities of the clients business, for example Innovations charter
+ High standard of housekeeping, material handling and safety at all times
+ Ensure a professional image of CBRE is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times
+ Provide on-call cover if required
**Person Specification**
+ 5 years plus experience in a similar role
+ Knowledge of BMS
+ Flexibility to work outside normal hours if required
+ Excellent communication and interpersonal skills
+ Attention to detail and accuracy essential
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Technical Support Engineer (Mechanical / Power Gen)

Dublin, Leinster Cummins Inc.

Posted 6 days ago

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**DESCRIPTION**
We are looking for a talented **Technical Support Engineer** to join our team specializing in **Service** for our **Service Sales** in **Dublin, Co. Dublin, Ireland.**
**In this role, you will make an impact in the following ways:**
+ Ensure Equipment Reliability: By overseeing scheduled and unscheduled repairs and maintenance, you will keep Cummins products running smoothly and efficiently.
+ Preventative Maintenance: Conducting preventative maintenance activities as per documented schedules and standards will help prevent breakdowns and extend the lifespan of equipment.
+ Problem Resolution: Conducting RCA and escalating unresolved issues to product specialists or supervisors ensures that complex problems are addressed promptly, minimizing downtime.
+ Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and service records, contributing to overall operational efficiency.
+ Continuous Improvement: By completing training in line with skill and business requirements, you will stay updated with the latest techniques and technologies, enhancing your performance.
+ Tool and Vehicle Maintenance: Maintaining the service vehicle and tools for cleanliness and proper operation ensures that you are always ready to perform your duties effectively.
+ Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies, procedures, and legislation, and reporting any issues, will help maintain a safe working environment.
+ Customer Satisfaction: Highlighting upsell opportunities to customers and ensuring clear communication about service work will enhance customer satisfaction and trust in Cummins services.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Adhere to all health, safety, and environmental regulations.
+ City & Guilds or equivalent in HGV, Plant & Machinery, or Mechanical Engineering preferred but not essential.
**QUALIFICATIONS**
**Education/Experience:**
+ Apprentice Trained Engine Technician with a vocational diploma from a relevant technical institution (preferred).
+ Mechanical/electrical experience.
+ Customer service experience.
+ HGV/Bus license would be preferred but not essential.
**Diversity & Inclusion at Cummins**
_At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2412002
**Relocation Package** No
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Technical Sales Support Engineer - Dublin

Dublin, Leinster ICDS Group

Posted 5 days ago

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Technical Sales Support Engineer - Dublin. Our client produces products and solutions for power utility companies internationally, and include Active Network Management solutions, Control solutions, RTU's, Protection, Metering and Communications. We have been retained to recruit a Technical Sales Support Engineer for the company's Dublin operation. This sales role covers direct sales to power utilities, and sales through contractors/integration partners in Ireland, and is predominately office based. Key Responsibilities: Sales of company products and solutions to Power Utilities and through contractors / system integrators in Ireland. Selling the full product portfolio. Achieving annual sales targets. Supporting the company's international business units by tendering of technical and commercial proposals Key Activities: Account Management: building and managing customer relationships and positioning the company for new opportunities. The sales cycle is typically six months to a year. Business Development. Technical sales of existing / new products and solutions into the Power Utility market and other sectors within UK and Ireland. Promotion & presentations of products, solutions and expertise. Tendering of technical and commercial proposals for both Ireland and export opportunities. Driving any necessary customer approvals and certifications required for new business. Pre-qualification for opportunities. Although this role is based at the company's Dublin office, travel within Ireland & Europe will be required for pursuing opportunities and attending meetings. Occasional travel to company export regions may also be required. Interested applicants should have: Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background. Typically, over two years experience in industry. Possibly an application engineering background in control and automation projects. This role is a great opportunity to develop both technical and commercial skills. Desirable: Experience in selling to power utilities, particularly automation equipment. Sales experience in any of the following: Active Network Management, Smart Grid Solutions, SCADA, Protection, Substation Automation, Distribution Automation, Renewable Energy or Communications. The ability to work at both the strategic and customer facing level is desirable Electrical Engineering qualification an advantage, not essential Must be able to demonstrate the ability to identify and develop sales opportunities and to market technical solutions and services. Some experience in producing technical and commercial proposals. Delivering to sales targets. A results-driven individual with determination to deliver whilst maintaining professional and technical standards. Sales driven and enthusiastic with a technical background. Product and solution training will be given. Good communication skills with the ability to influence others. The ability to identify and cultivate long-term business relationships. Skills: technical sales power electrical utilities
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Agile Technical Coach

Dublin, Leinster U.S. Bank

Posted 5 days ago

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Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
**Agile Tech Coach**
Responsible for coaching teams to adopt and implement DevOps practices. This coaching will take place in a Dojo type environment, with individual teams, and/or with individuals. Acts as a change agent who helps set the vision, show the way, and provide thought leadership on removing impediments to DevOps success. Coaches and mentors sprint team individuals at either the team and/or program levels, including Scrum Masters, Product Managers, Technical Leads and executives to leverage DevOps principles, engineering practices and frameworks to deliver high value business capabilities. Helps to coach the team on product management, design thinking, engineering culture, Agile and DevOps.
Serves as a subject matter expert on scaling DevOps development, embraces servant leadership, understands engineering practices and serves as a role model for the team to model DevOps behaviors and mindsets, which includes key mindset shifts in the journey to DevOps. Designs, develops, and facilitates training of DevOps practices to assigned teams. Performs evaluations, and reviews of processes and methodologies. Identifies strengths and continuous improvement recommendations of existing processes. Understand and can coach on how DevOps, Agile and Product work together to create amazing products and cohesive teams. Drives culture change through day to day to work with a focus on DevOps, Agile, and Product mindset, values and continuous improvement and keep the team focused on achieving product goals.
**Basic Qualifications:**
+ Bachelor's degree, or equivalent work experience
+ 8 or more years of experience in Information Technology environment
+ Knowledge of CI/CD, Java, Python, .NET, GoLang & JavaScript Frameworks
+ Professional Coaching certification, or equivalent work experience
+ Any Security certifications, or equivalent work experience
+ Security policy creation and automation
+ Threat modeling
+ Access & Controls
+ Working knowledge of system development lifecycle (SDLC) and process change/improvement
+ Five or more years of experience with Agile frameworks (Scrum, Kanban, etc.) and support tools.
+ Five or more years of experience within an Agile solution environment working on large scale, multiple scrum team.
**Preferred Skills/Experience:**
+ Extensive experience with Agile engineering practices and techniques.
+ Demonstrated experience in leading all aspects of Agile transformation.
+ Experience communicating with leadership (lead through influence).
+ Experience in Dojo / Immersive Learning type environments.
**Location -** Cherrywood, South Dublin
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
_This position is not eligible for visa sponsorship._
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
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Technical Product Director

Dublin, Leinster UnitedHealth Group

Posted 6 days ago

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Job Description

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
**About the Role:**
As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.
Optum is looking for an experienced, curious, and self-motivated individual to lead a team that will be responsible for the development of new products and services for the organization. Partnering with business stakeholders, data science teams and technology teams, you will build strong relationships with our internal stakeholders, acquiring knowledge of the business and driving strategic platform build.
You will join a team of product managers, product owners, data scientists, and analysts who are responsible for building the pricing platform for over $100 Billion of prescription drug spend in the US Market annually. The team bring integrity, experience and calmness to what is a mammoth business. We have thousands of US clients, each with thousands of FDA approved drug prices to be managed. We are using our predictive models to optimize millions of individual drug prices to ensure we deliver value for clients and ultimately people who are filling over 150 million prescriptions per year.
We are accountable to manage one of the most complex areas of UnitedHealth Group, one of the largest companies in the world. We have to bring initiative, innovative thinking and curiosity to constantly evolve in a highly regulated environment. The changes we make have impact the next day for millions of people in the US market.
Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can have fun doing it.
As a **Director of Product** , you will oversee the completion of the platform build, taking development and accountability of a key new product in house. You will lead the scaling and build out of the key product, applying it to new business siutations using a combination of AI and machine learning techniques. You will leverage your expertise in product management and leadership skills to guide and mentor your team, ensuring the successful implementation and continuous improvement of these strategies.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
- Work with our customers and stakeholders to understand their analytics needs and deliverables, act as consultant, to propose business solutions, products, and services to drive change
- Lead the development and operations of new products and services to meet customer needs
o Manage a product development team
o Participate in all phases of product development life cycle including deployment, post-live support, and operational support
o Lead the delivery of a product roadmap and operations
- Assist with Capital planning through the lifecycle of the product
- Work with senior leadership to communicate product vision and performance
o Partner with the business to identify and create strategies to improve products and services offered to our customers
o Execute on the product vision and strategy
- Lead Customer Support, Operations and Services post deployment and go-live
o Design, lead, and execute a best-in-class onboarding strategy
- Oversee product and process governance ensuring audit readiness
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
**Required Qualifications:**
- Degree Qualified (BA, BS) in a relevant field (IT/Computer sciences, Analytics/Data Science, Engineering, Economics, Business) or equivalent experience
- Significant experience in product development and product management or deploying large scale tech solutions
- Track record of leading teams and executing in complex organizations
- Strong written and verbal communication skills, presentation skills
- Experience working in a large multinational company or similar environment
- Understanding of IT systems, databases, cloud computing and other related technologies
- Good Knowledge of Project Management methodologies, like PRINCE2 and implementation methodologies like Agile, Scrum
**Preferred Qualifications:**
- Business Acumen, customer facing mindset and relevant experience
- Experience working with Business Planning, Business Strategy and Business Development functions
- Stakeholder Management experience in leadership and decision-making roles
- Experience in healthcare, pharmacy, finance, or similar fast paced, regulated industries
- Ability to operate flexibly in a rapidly changing work environment
- Strong analytical and problem-solving skills
- Strong organizational skills
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.
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