1 Customer Support jobs in Belfast

Location: Belfast, United Kingdom m In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possibl le. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambiti Senior Support Engineering Manager Belfast mbitions. THALES Services Centre of Competence (SCC) are seeking to recruit a dynamic & e Senior Support Engineering Managerxperienced . This role will form part of the leadership team providing Integrated Logistic Support domain expertise and governance with delegated responsibility from the function's Head for a significant share of the ILS team. This group consists of Reliability, Availability & Maintainability Engineers and Specialists, Supportability Analysts, Life-cycle Cost & Availability Modellers, alongside DRACAS Analysts for our Support Engineering . ng department The Support Engineering (ILS) Function is an integral part of the wider, multi-disciplinary Through Life Support Engineering (TSE) Team. As part of this 'One-Team' the successful individual will support and be supported by Teams of specialists in Tech. Pub's, Training, Obsolescence managers, Component Engineers and Service Solution Architects. Together we deliver optimal availability and value for our customers and What can we offer you? and the business. On offer is a competitive salary and benefits packag Performance Related Bonus Half day every Friday, usually finishing around 13:00pm Hybrid Working Pension Scheme 28 days annual leave (Plus Bank Holidays) Life Cover 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Responsible for the delivery of all outputs within own perimeter - ensuring On Time Delivery, quality requirements and budgets are met, setting targets, monitoring progress measures, effective cost maintenance and expenditure control within local work packages. Determine key dependencies of information; project management, engineering, safety, quality, airworthiness, supply chain, procurement, etc. Engage with the leadership of these business functions and drive for improved collaboration, connectivity and relationship building. Create communication channels to keep all customers appraised of progress, risks, issues and opportunities within own area of responsibility. Understand assigned BUs strategic objectives, determine how ILS team can contribute to achieving these, or where obstacles exist, determine if these can be mitigated by ILS team's tools, experience, and capabilities. Articulate these mitigations to leadership Keep up to date with emerging technologies that can be employed to drive efficiency or increased accuracy within ILS teams deliverables e.g. reliability predictions, spares demand forecast accuracy, etc. Engage with local BU senior management to understand, pre-empt and meet business objectives. Create/lead a team of suitably qualified and skilled individuals to deliver assigned tasks, foster connectivity between individuals and other ILS teams across TUK. Who are we looking for? Ideally Degree qualified, Chartered or have significant experience. Ideally experienced in either naval, aerospace, land or comparable domains with defence equipment Experience in the effective management of delivery of ILS commitments as an Integrated Logistics Support Manager (ILSM) in a customer-facing role to time and budget constraints. Programme Management knowledge. Involvement in Bid Support: Requirements capture Analysis Documentation generation Cost estimation. Practical experience in processing traditional ILS activities including: Reliability, Availability, Maintainability & Testability Logistic Support Analysis Repositories (e.g. Raytheon EAGLE software or similar) Through-Life Modelling (ideally Systecon OPUS Suite or similar) Support of Integrate Electronic Technical Publications (IETP) development. Conversant with Microsoft Office Toolset. Experience in ILS support of Military equipment would be an advantage. Able to travel when required to support face to face meetings with parts of the team at different sites or customer locations. What We Can Offer Flexibility , security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's im This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks. 's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits #LI-RD1 its your lifestyle and helps you reach your ambitions. THALES Services Centre of Competence (SCC) are seeking to recruit a dynamic & experienced . This role will form part of the leadership team providing Integrated Logistic Support domain expertise and governance with delegated responsibility from the function's Head for a significant share of the ILS team. This group consists of Reliability, Availability & Maintainability Engineers and Specialists, Supportability Analysts, Life- -cycle Cost & Availability Modellers, alongside DRACAS Analysts for our Support Engineering department The Support Engineering (ILS) Function is an integral part of the wider, multi-disciplinary Through Life Support Engineering (TSE) Team. As part of this 'One-Team' the successful individual will support and be supported by Teams of specialists in Tech. Pu ub's, Training, Obsolescence managers, Component Engineers and Service Solution Architects. Together we deliver optimal availability and value for our customers and the business. On offer is a competitive salary and benefits package, which includes; We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the e smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. If you are interested in this role, we would encourage you to have informal chat with the Talent Acquisition Partner. Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - () In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!