4 Jobs in County Wicklow

INNOVATE are currently seeking a L2 Cisco / Meraki Network Engineer to work as a part of our team. You will be a member of our team providing expert support for Cisco and Meraki solutions across a range of clients and environments. This is a 6 month contract with a possibility of a 6 month extension.

The Role

INNOVATE are currently seeking a Level 2 Network Engineer with Cisco and/or Meraki expertise to work as a part of our Service Desk team. The role will challenge the technical expertise of the successful engineer.

The successful candidate will be performing a mix of project and service-related tasks as part of our IT Solutions Team, serving as an implementation expert and a technical advisor to both INNOVATE and our clients. INNOVATE will provide industry leading training opportunities through our partnership with Cisco to ensure that we develop the successful candidate to achieve their full potential.

Key Responsibilities

The Level 2 Network Engineer will participate in the planning, design, implementation and support of the network technologies across a range of clients:

• Provide first and second-line technical support for Cisco and Meraki networking products including switches, firewalls, wireless access points, routers and security appliances.

• Network planning, performance tuning and troubleshooting.

• Provide support on issues escalated from our service team on customer networks.

• Maintain up to date network diagram, standard, documentation for all clients detailing configuration of deployed solutions.

• Install, document, implement and support of the client networks

• Resolve operational issues involving routers, switches and firewalls in a multi-vendor environment.

Required competencies and experience

• 3+ years experience with routing, switching, wireless of firewalls in a similar environment

• Cisco or Meraki experience,

• Experience with managing cloud networking technologies

• Demonstrate proficiency with the provisioning and troubleshooting of LAN/WAN connectivity technologies.

• Strong skills and experience in data network technologies.

• Comprehensive hands-on experience with LAN/WLAN/WAN technologies.

• Comprehensive hands-on experience with Cisco routers, Catalyst switches, Cisco security devices

• CCNA, CCNP, CCDP, CNMA qualifications would be advantageous

• Knowledge of virtualisation and cloud platforms

Non-technical skills

• Customer service oriented with a desire to interact with clients, staff, and management teams

• Strong analytical and organizational skills, with passionate attention to detail

• Ability to multi-task, prioritizing multiple objectives and initiatives.

• A desire and ease in establishing credibility with non-technical leaders via excellent communication skills and business acumen.

Training to become a Sales & Marketing Support Trainee , the participant will learn how to support Sales and Marketing operations across the business. This includes assisting with lead generation, digital campaigns, CRM management, and business communications. The participant will also develop administrative, communication, and coordination skills while working closely with cross-functional teams.

The participant will be trained in the following:

• How to assist with the preparation of sales quotes, proposals, and supporting documentation

• How to maintain and update customer information using a CRM system

• How to support lead generation activities including outreach emails and follow-ups

• How to plan and execute email campaigns, social media posts, and digital marketing efforts

• How to coordinate sales appointments, meetings, and follow-up actions

• How to compile and support internal sales and marketing performance reports

• How to assist in preparing materials for client presentations and company events

• How to liaise with internal departments to support cross-functional activities

Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.

Formal Training:

• Prepare sales quotes, proposals, and documentation

• Maintain customer information in a CRM system

• Support outreach activities and follow-ups

• Assist with email campaigns and social media scheduling

• Coordinate appointments and meetings

• Compile internal reports and dashboards

• Support event and presentation preparation

• Liaise with internal teams for collaborative tasks

Informal Training:

• Communication & Customer Service

• Digital Tools & Software (CRM, email marketing, social media scheduling, Microsoft Office)

• Time Management & Organisation

• Team Collaboration

Training to become an L1 Helpdesk Engineer, the participant will learn various tasks including using Ticketing Software to answer Support Calls, log activity tickets and provide first level support. The participant will also develop customer care skills, learn how to ensure customer expectations are met, and enjoy learning about different aspects of Technical Support.

The participant will be trained in the following:

- How to answer incoming support calls and log all tickets in the ConnectWise system

- How to acknowledge and provide first level support for all new calls in ConnectWise

- How to provide first level support to our existing customer base remotely across all disciplines

- How to ensure that customer expectations are met or exceeded

- How to work on scheduled calls as assigned by the service coordinator

- How to provide call back support for overflow calls during busy periods

Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.


Formal Training:
- Answer incoming support calls and log all tickets in the ConnectWise system
- Acknowledge and provide first level support for all new calls in ConnectWise
- Provide first level support to our existing customer base remotely across all disciplines
- Ensure that customer expectations are met or exceeded
- Work on scheduled calls as assigned by the service coordinator
- Provide call back support for overflow calls during busy periods

Informal Training:
- Communication skills
- Teamwork