278 Jobs in Glasson

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
We're looking for a data-driven professional to lead acquisition initiatives, modernize legacy processes, and build scalable, automated data pipelines using modern ELT frameworks. This role involves close collaboration with cross-functional teams to integrate data across cloud-native and legacy systems, while promoting data governance and mentoring junior analysts. You'll work across a cutting-edge data stack including Snowflake, BigQuery, dbt, Airflow, and Power BI, with bonus points for experience in Salesforce and hybrid environments.
**The Role**
+ Lead acquisition initiatives, incorporating data requirements into the wider portfolio and ensure data needs are met
+ Align data strategies across platforms, ensuring consistency in KPIs, definitions, and reporting.
+ Modernize legacy batch jobs and manual data processes into automated, scalable pipelines using modern ELT frameworks.
+ Collaborate with product and engineering teams to integrate data from both cloud-native and legacy systems.
+ Mentor more junior analysts, supporting their development through coaching, knowledge sharing, and technical guidance.
+ Champion data governance, quality, and best practices across the acquisition landscape.
**Example Platforms & Technologies**
You'll work across a modern and evolving data stack, including:
+ **Data Platforms** : Snowflake, BigQuery, Azure Synapse
+ **ETL/ELT & Workflow Orchestration** : dbt, Fivetran, Apache Airflow, Azure Data Factory
+ **BI & Visualization** : Power BI, Tableau, Looker
+ **Data Integration & Tagging**
+ **Cloud & Legacy Integration** : Experience with  **Salesforce**  is a strong advantage, as is familiarity with integrating data across hybrid environments-such as on-premise SQL servers, legacy CRM systems, and cloud-based APIs.
**What you offer**
+ Proven experience (5+ years) in data analytics, preferably within acquisition, marketing, or customer growth domains.
+ Strong proficiency in SQL and experience with cloud data platforms such as  **Snowflake** ,  **BigQuery** , or  **Azure Synapse** .
+ Hands-on experience with modern ETL/ELT tools (e.g.,  **dbt** ,  **Fivetran** ,  **Airflow** ) and workflow orchestration.
+ Familiarity with BI tools such as  **Power BI** ,  **Tableau** , or  **Looker** .
+ Exposure to  **Salesforce**  and other CRM or marketing automation platforms is a strong advantage.
+ Experience integrating data across  **cloud and legacy systems** , including on-premise databases and APIs.
+ Solid understanding of data modeling, campaign attribution, and customer journey analytics.
+ Strong communication skills with the ability to translate complex data into clear business insights.
+ Bachelor's or Master's degree in a quantitative field (e.g., Data Science, Statistics, Computer Science, Economics).
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
We're looking for a Senior Application Security Engineer to lead the integration of secure development practices across our SDLC in both cloud and on-prem environments. This role combines hands-on technical expertise with strategic influence, focusing on secure architecture, CI/CD automation, and developer enablement. You'll collaborate with cross-functional teams to drive threat modeling, build secure-by-default tooling, and mentor engineers across Ireland and the US-helping to elevate our overall security maturity and culture.
**Key Responsibilities**
**Secure Software Development & DevSecOps Integration**
+ Architect and integrate security into CI/CD pipelines using modern automation and guardrails.
+ Develop secure frameworks, SDKs, and CI integrations to enable frictionless adoption of security controls.
+ Maintain secure coding standards and guidance tailored to our technology stack.
+ Collaborate with DevOps and platform teams to enhance container and infrastructure security (Docker, Kubernetes, IaC).
**Threat Modeling, Reviews & Remediation**
+ Lead threat modeling workshops across product and platform teams.
+ Identify and assess vulnerabilities using SAST, DAST, SCA, manual code reviews, and penetration testing.
+ Promote reusable remediation patterns for code and infrastructure vulnerabilities.
+ Leverage threat intelligence to prioritize mitigations based on business risk.
**Engineering & Automation**
+ Build and maintain automation tools for vulnerability triage, mitigation, and reporting.
+ Strengthen API security through robust authentication protocols (OAuth 2.0, OpenID Connect, SAML).
+ Integrate with API gateways (e.g., Layer7, MuleSoft) to enforce secure communication and tokenization.
+ Support secure deployment of microservices and distributed systems using best-in-class tooling.
**Security Culture & Enablement**
+ Mentor engineers and analysts, fostering secure development capabilities across teams.
+ Lead internal workshops, onboarding sessions, and lunch-and-learns to promote security awareness.
+ Collaborate with Security Champions to build advocacy and threat modeling expertise.
+ Create internal documentation, playbooks, and training materials aligned with real-world threats.
**Cross-Functional Leadership & Collaboration**
+ Act as a bridge between Security, Engineering, and Product teams to align on secure architecture and SDLC practices.
+ Participate in incident response, forensic analysis, and post-incident remediation.
+ Support compliance initiatives (SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR) through technical guidance and documentation.
+ Define and track KPIs to measure and improve security maturity across the organization.
**Required Qualifications**
+ 5+ years in application security, software engineering, or a related technical security role.
+ Proficient in at least one modern programming language (e.g., Java, C#, Python, JavaScript).
+ Experience with security tools: SAST, DAST, SCA, IaC scanners, RASP.
+ Strong knowledge of cloud infrastructure (AWS preferred), containers (Docker, Kubernetes), and CI/CD security.
+ Familiarity with OWASP Top 10, ASVS, CVSS, MITRE ATT&CK, STRIDE, and software supply chain security.
**Technical Skills**
+ Deep understanding of API security protocols and secure service-to-service communication.
+ Experience with secure artifact/package management and container registries.
+ Ability to script or build internal tools to scale security practices.
+ Hands-on experience with DevSecOps tools (GitHub Actions, Jenkins, GitLab CI, Terraform, etc.).
**Compliance & Governance**
+ Working knowledge of privacy and security regulations (GDPR, CCPA, HIPAA, PCI, SOC 2, ISO 27001).
+ Experience supporting audits, risk assessments, and policy development.
**Preferred Qualifications**
+ Professional certifications (e.g., OSCP, CSSLP, CISSP, Security+).
+ Contributions to open-source security projects or community involvement.
+ Experience with policy-as-code tools (e.g., Open Policy Agent).
+ Familiarity with secure runtimes (e.g., Firecracker), sidecars, or service meshes (e.g., Istio).
**Key Attributes**
+ Strategic thinker with a hands-on, problem-solving mindset.
+ Strong communicator, able to engage both technical and non-technical stakeholders.
+ Collaborative leader with a growth mindset and a passion for mentoring.
+ Comfortable navigating fast-paced, cross-functional environments.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
The ideal candidate for this role is an experienced software engineer with deep expertise in AWS and Amazon Connect. They play a key role in designing and deploying innovative solutions, ensuring alignment with architectural standards, and mentoring junior team members. As a senior member of an Agile team, they collaborate closely with technical leads and architects, contribute to solution design, and evaluate third-party/cloud technologies for integration.
**The Role**
+ Design and implement solutions aligned with business goals.
+ Collaborate with teams to define, build, and ship new features.
+ Ensure application performance, quality, and responsiveness.
+ Troubleshoot and resolve issues; optimize for scalability and security.
+ Lead feature design and development, ensuring alignment with architecture standards.
+ Contribute to coding standards, tooling, and agile practices.
+ Mentor junior engineers and support continuous team improvement.
+ Participate in code reviews, testing (manual and automated), and CI/CD processes.
+ Engage in sprint planning, daily standups, and retrospectives.
+ Work with UX designers, BAs, and QA to ensure seamless delivery.
+ Support production releases and ensure system stability.
+ Promote innovation and evaluate new tools and technologies.
**What You Offer**
+ Bachelor's or Master's in Computer Science, Engineering, or related field.
+ 6+ years in software development, preferably in agile environments.
+ Must have strong knowledge and experience with AWS and Amazon Connect.
+ Proficiency in TDD, CI/CD, and automation tools.
+ Excellent problem-solving, communication, and collaboration skills.
+ Passion for delivering customer-centric, high-quality solutions.
**Preferred Qualifications:**
+ Knowledge of data science and analytics.
+ Familiarity with agile development methodologies.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
The Critical/Major Incident Manager II leads and coordinates responses to high-priority incidents, oversees post-incident reviews, and ensures internal and third-party IT services meet expected performance levels. This role also participates in a 24x7 on-call rotation.
As an individual contributor and technical subject matter expert, this role provides technical expertise to lead projects, consults with technical and business teams for direction, and occasionally serves as a liaison between business areas and IT functions to ensure service and change delivery.
This position can plan, prioritize, and work independently. The Critical/Major Incident Manager II acts as a mentor and regularly provides guidance and training to less experienced staff members while actively contributing to process improvement initiatives.
**What you offer**
+ Bachelor's degree or equivalent work experience.
+ Experienced IT Professional: 4+ years in IT service management, incident response, or major incident coordination.
+ ITIL certified with proven expertise in ITIL processes (incident, problem, change, and release management).
+ Excellent written and verbal communication skills across all organizational levels and contexts.
+ Be a critical thinker with exceptional analytical, problem-solving, and organizational skills.
+ Experience driving process improvements and governance.
+ Self-motivated with the ability to handle sensitive and confidential information.
+ Capable of prioritizing and managing tasks effectively, even under pressure in a 24x7 operational environment.
+ Experienced with batch processing and mainframe operations an advantage
**The Role**
Incident and Problem Management:
+ Lead and execute incident responses, ensuring clear, accurate, and concise updates are communicated as per standard operating procedures.
+ Manage incidents, escalate to Escalation Manager when necessary, and oversee the resolution process.
+ Own the completion of problem records, ensuring root cause analysis is conducted and post-incident reviews are completed.
+ Identifies areas for improvement of capabilities, leveraging post-incident analysis to drive service enhancements.
Process Management and Governance:
+ Has responsibility for the smooth implementation of change into the production environment by delivering multiple ITIL disciplines and helping ensure they are followed.
+ Follows established incident and problem management processes, contributing feedback and suggestions for process improvements.
+ Creates and assesses incident/problem reports to support governance, management, and process goals.
+ Assists with enterprise process management initiatives and identifies needs for document updates.
Service Delivery and Management:
+ In collaboration with the IT Delivery Manager or Director, works with projects, the business, and internal/external IT service providers to define and understand Service Level Agreements (SLAs) and Operational Support models when new services are delivered or reviewed.
+ Coordinates closely with service providers for ongoing Operational Readiness when operational changes associated with services are required.
+ For agreed services, evaluates and reviews service performance and technical information provided by the service suppliers.
+ Ensures a cohesive, high-quality service is seen by the business by working closely with other IT teams across the enterprise to ensure service.
Collaboration and Reporting:
+ Develops excellent relationships with service suppliers and can influence behavior.
+ Provides meaningful reporting as agreed with the business to track service delivery and identify areas for improvement.
+ Runs planning and prioritization activities with their team, the business, and internal/external IT service providers.
+ Collaborates with team members to create and improve training materials, participates in ongoing training sessions, and mentors less experienced team members.
On-Call and Rotational Support:
+ Participates in a 24x7 on-call rotation, ensuring operational support is consistently maintained.
+ Maintains and updates the on-call calendar to reflect planned leave and activities.
Project Management:
+ Works with IT teams as required to plan and run small to medium projects.
+ Has strong project delivery skills and works closely with other enterprise service delivery areas.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
As a Software Engineer II, you'll design, build, and configure software solutions within your business area. Working in an agile team, you'll ensure high-quality delivery through collaboration, unit testing, and continuous integration. You'll also contribute to effort estimation for new features.
**The Role**
+ Design, implement, test, and document new and existing software features.
+ Work closely with stakeholders, analysts, designers, and your agile team to deliver high-quality software that meets business needs and enhances the customer experience.
+ Collaborate with stakeholders to understand requirements and deliver business value.
+ Participate in agile ceremonies, daily stand-ups, sprint planning, and retrospectives.
+ Contribute to effort estimation and ensure progress is tracked using ALM tools.
+ Conduct and participate in code reviews, offering and receiving constructive feedback.
+ Ensure quality through manual and automated testing, and continuous integration.
+ Align solutions with architectural standards and contribute to innovation and process improvement.
+ Support UX design translation and work with QA and support teams to ensure smooth delivery and deployment.
+ Think from the customer's perspective to deliver intuitive, high-impact solutions.
**What You Offer**
+ Bachelor's degree in Computer Science or equivalent experience.
+ 5+ years of experience in software development, ideally in an agile environment.
+ Strong analytical and problem-solving skills with attention to detail.
+ Familiarity with Agile methodologies and modern development practices.
+ Self-motivated, results-driven, and committed to high-quality delivery.
+ Excellent communication and collaboration skills.
+ A team player who thrives in cross-functional environments.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
We are looking for a motivated and curious Junior Full Stack Developer to join our Enrollment Run Team, within Acquisition Growth Run. This is an exciting opportunity to work on mission-critical systems that support enrollment processes, contributing to both front-end and back-end development. You'll be part of a collaborative team that values learning, quality, and continuous improvement.
While some prior experience is expected, we provide comprehensive onboarding and mentorship to help you grow into the role and succeed.
**Key Responsibilities**
+ Collaborate with team members to design, develop, test, and deploy full stack solutions for enrollment-related features and services.
+ Maintain and enhance existing applications, ensuring performance, scalability, and security.
+ Participate in code reviews, sprint planning, and daily stand-ups.
+ Write clean, maintainable, and well-documented code.
+ Troubleshoot and debug issues across the stack.
+ Contribute to automation and process improvements within the team.
+ _Participate in an on-call support rotation, including evenings and weekends, to ensure continuous service availability and incident response'_
**Required Skills & Experience**
+ **Foundational experience** 12 months in a professional setting in full stack development.
+ Experience in at least one **front-end framework** (e.g., React, Angular, or Vue.js).
+ Experience with **back-end technologies** such as Node.js, Java, Python, or .NET.
+ Familiarity with **RESTful APIs** , databases (SQL or NoSQL), and version control (Git).
+ Understanding of **HTML, CSS, JavaScript** , and responsive design principles.
+ Strong problem-solving skills and eagerness to learn.
**Nice to Have**
+ Exposure to **cloud platforms** (e.g., AWS, Azure, or GCP).
+ Experience with **CI/CD pipelines** and DevOps practices.
+ Familiarity with **Agile methodologies** .
+ Interest or experience in **data processing** , **enrollment systems** , or **enterprise applications** .
**What We Offer**
+ Full onboarding and mentorship program tailored to junior developers.
+ A supportive, inclusive team environment.
+ Opportunities for growth and learning through hands-on experience and training.
+ Flexible work arrangements and a strong work-life balance
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
We are seeking a highly skilled Manual and Automated Software Test Engineer to join our team. As a pivotal member of our development team, you will play a crucial role in ensuring the quality and reliability of our applications through both manual and automated testing methodologies.
**The Role**
- Develop and execute manual test plans as well as automated test scripts to verify the functionality, performance and reliability of applications.
- Collaborate with cross-functional teams to understand requirements and design comprehensive test plans.
- Create and maintain test data sets to support various testing scenarios, including positive and negative test cases.
- Implement and maintain automated test frameworks, leveraging tools such as Selenium, Cucumber, or similar technologies.
- Identify, analyze and report software defects, working closely with developers to ensure timely resolution.
- Continuously monitor and improve test coverage and test efficiency through automation.
- Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
- Collaborate with developers and business analysts to enhance testability and quality throughout the software development lifecycle.
- Stay updated on industry best practices and emerging trends in automated testing and integration testing methodologies.
- Mentor junior team members and contribute to the overall improvement of the testing process.
**What you offer**
- Bachelor's degree in Computer Science, Engineering, or related field.
- Manual testing, strong automation with Java & Rest Assured, Postman, any CI/CD tools (i.e. Azure DevOps)
- 4+ years of experience in manual and automated software testing.
- Solid understanding of software development lifecycle (SDLC) and Agile methodologies.
**Beneficial Skills**
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
- Knowledge of Mainframe technologies would be an advantage.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
As a Senior CX Manager, you'll drive the design and execution of strategic customer experiences that reduce friction and deliver measurable impact. You'll lead cross-functional teams, synthesize insights from stakeholders, and facilitate journey mapping to prioritize and implement high-value initiatives.
In partnership with business and IT, you'll ensure seamless intake, prioritization, and delivery of complex CX programs. You'll use data-driven analysis to assess value realization, remove blockers, and maintain alignment across teams. With strong analytical and technical skills, you'll champion customer-first solutions and guide initiatives from concept to execution.
**The Role**
+ Shape long-term CX strategy and support business development through data-driven insights and planning.
+ Lead analysis of CX portfolio performance (Growth, Persistency, Efficiency) and present findings to senior leadership and the Board.
+ Develop business cases for complex CX initiatives, assessing financial feasibility and strategic prioritization.
+ Ensure agile practices are applied across teams, maintaining alignment and tracking experience portfolio metrics.
+ Evaluate ROI of CX projects and ensure accountability for delivering expected outcomes.
+ Partner with business leaders to guide functional planning and resolve risks or off-track items.
+ Facilitate cross-team planning to manage dependencies and maintain visibility across initiatives.
+ Lead capital planning and reporting in collaboration with finance and IT.
+ Mentor junior team members and support transformation efforts across the organization.
+ Act as a change agent, promoting customer-centric thinking and continuous improvement.
**What you offer**
+ Bachelor's or Master's degree in Business, Marketing, Communications, or related field.
+ 7+ years of experience in customer experience, customer success, or related roles.
+ Expertise with CX platforms (Salesforce, Zendesk, Qualtrics, Medallia) and journey mapping tools (Miro, Visio).
+ CX certification (e.g., CCXP) preferred.
+ Proven success improving customer satisfaction and loyalty metrics.
+ Strong cross-functional project leadership and stakeholder engagement skills.
+ Deep understanding of UX/UI principles and product development lifecycle.
+ Skilled in data visualization (Tableau, Power BI) and portfolio analysis.
+ Exceptional communication, presentation, and negotiation skills.
+ Ability to thrive in dynamic environments and lead large-scale initiatives.
+ Knowledge of company products, services, systems, and infrastructure is a plus.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
We're seeking a strategic CX Manager to lead cross-functional teams in designing and delivering customer journeys that drive satisfaction, loyalty, and advocacy.
You'll turn insights into action-facilitating journey mapping workshops, prioritizing high-impact initiatives, and aligning business and technical teams to execute seamless experiences. With strong analytical and technical skills, you'll ensure every CX intervention is measured, optimized, and delivers real value.
**The Role**
+ Lead and support the execution of strategic customer experience initiatives in partnership with business and IT leaders.
+ Analyze customer feedback and performance data to drive metrics-based decision-making and continuous improvement.
+ Facilitate journey mapping workshops and cross-functional planning to identify dependencies and remove blockers.
+ Develop and present CX dashboards, KPIs, and insights to senior leadership.
+ Collaborate across product, support, operations, and IT to implement customer-centric process enhancements.
+ Promote a consistent, aligned CX strategy across the organization.
+ Partner with CX leadership to highlight customer success stories and build advocacy programs.
+ Support service teams in improving response times and elevating customer support standards.
+ Champion a customer-first mindset through training and transformation initiatives.
+ Lead CX portfolio analysis and strategic planning presentations focused on growth, retention, and efficiency.
+ Build business cases for CX investments using financial and impact assessments.
+ Encourage agile practices and maintain alignment across experience backlogs.
+ Mentor junior team members and foster a culture of collaboration and change.
**What you offer**
+ Bachelor's degree in Business, Marketing, Communications, Design, or related field.
+ 5+ years of experience in customer experience, analytics, or process/technology delivery.
+ Proficiency with CX platforms (e.g., Salesforce, Zendesk, Qualtrics, Medallia) and journey mapping tools (e.g., Miro, Vision).
+ CX or UX certification (e.g., CCXP) preferred.
+ Proven success improving customer satisfaction and loyalty metrics.
+ Strong cross-functional project management and stakeholder engagement skills.
+ Understanding of UX/UI principles and data visualization tools (e.g., Tableau).
+ Skilled in qualitative and quantitative research with actionable outcomes.
+ Excellent communication and presentation skills, especially with senior stakeholders.
+ Team-oriented, quality-driven, and customer-obsessed.
+ Familiarity with Unum's customer journey is a plus.
#LI-SF1
**#LI-Hybrid**
#Hybrid
**What We Offer**
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
Unum