150 Account Manager jobs in Ireland

Account Manager

Belfast, Ulster Otis Elevator Company

Posted 9 days ago

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Job Description

**Date Posted:**
2025-06-10
**Country:**
United Kingdom
**Location:**
Otis Belfast, Uni 1a/b, Westbank Drive, Belfast, BT3 9LA
**Role Overview**
**To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increase service sales, work closely with MOD/BEX R sales rep to accelerate lead generation**
**Otis is recruiting an** **Account Manager** **to cover throughout Northern Ireland.**
**Key responsibilities**
**Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints**
**Defend portfolio, reducing cancellations and renegotiations value**
**Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams**
**Increase Service Sales, being able to create needs on customers and maximise profitability of each account**
**Increase Otis One Sales, being able to generate incremental subscriptions**
**Make proposals, decisions and close deals independently, according to company rules**
**Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.**
**Manage annual price increase process.**
**Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team**
**What you will need to be successful.**
**You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience**
**You have initial experience in the sale of technical service agreements requiring consultation.**
**You have a strong customer and service orientation, including excellent interpersonal skills**
**You are characterised by a high level of commitment and reliability.**
**You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation**
**Add any additional local requirements here**
**What's In it For Me / Benefits**
**You will receive a long-term employment contract with the world market leader in a crisis-proof industry.**
**We offer you remuneration in accordance with local standards plus:**
**Customise for local benefits here including vacation and incentive**
**We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.**
**We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.**
**Apply today to join us and build what's next.**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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Account Manager

Bray, Leinster Storm Recruitment

Posted 1 day ago

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Job Title: Account Manager Location: Kilcoole, Co. Wicklow Industry: Manufacturing Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Salary : €40,000 - OTE €65,000 Role Overview: We are supporting our client as they seek an experienced and proactive National Account Manager to maintain and grow a well-established UK customer base. This role involves regular relationship management, occasional business development, and travel to support trade shows and customer meetings. The ideal candidate will be a strong communicator with a customer-focused mindset and a keen eye for identifying opportunities. Key Responsibilities: Manage and nurture an existing base of UK customers, ensuring consistent communication and high service levels Build long-term relationships to retain and grow key accounts - performance is incentivised Identify opportunities for upselling or cross-selling in line with customer needs Support light business development, identifying new leads and assisting in onboarding new accounts Attend European trade shows as a company representative (occasional travel required) Travel to the UK once per month to meet with clients and support territory development Collaborate with internal departments (Sales, Marketing, Operations) to ensure account success Key Requirements: Proven experience in account management or customer relationship management, preferably in a B2B environment Strong interpersonal, negotiation, and communication skills Ability to build trust and rapport with clients over time Highly organised with excellent follow-through and attention to detail Comfortable with occasional European and UK travel Familiarity with CRM systems (Salesforce or similar) is a plus What We Offer: Competitive salary and performance-based incentives A supportive and collaborative team environment Opportunities to attend leading European industry events Exposure to a growing UK client base with potential for expansion If you are interested in knowing more, please get in touch with your updated CV. Skills: Sales Business Development Client Relationship Building Benefits: Commision Bonus
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Account Manager

Galway, Connacht BMS Recruitment

Posted 6 days ago

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Global medical manufacturer of laboratory equipment and consumables 30 million turnover last year Looking to expand their Irish sales team 2 roles available - 1 in Cork and 1 in Galway THE COMPANY: This company comes with a well-known reputation being prominent within their market, generating turnover in the millions. They offer a wide range of laboratory consumables encompassing everything required to offer custom solutions. Their vast portfolio of consumable products is found in laboratories all across the country. With their established pedigree and expanding business, you will be hard pushed to find a better opportunity! Due to continued growth, they are now looking to add to their team, with 2 new vacancies - 1 in Cork and 1 in Galway. THE ROLE: As the successful candidate you will be covering Cork or Galway depending on where you are based. You will be selling their full range of lab consumables to hospitals and universities, R&D facilities, pharma/medical manufacturers, etc. You will liase with lab managers, technicians, Heads of Departments etc. You will inherit an existing client base whilst also being responsible for identifying new business opportunities. The company offers continuous training and development for its team, with ongoing sales and product training. You will join an existing team of 6 people so there will be plenty of support as you start off in your new role. THE PERSON: We are looking to speak to people from a Scientific background. Relevant degrees include Biotechnology, Biomedical, Chemistry, Physics etc - any relevant degree where you would have had exposure to laboratory settings and procedures. If you do not have a degree, but have experience selling laboratory chemicals/chemistry products you will also be considered. We are keen to speak with people who have a passion for sales but also good interpersonal skills who can grow and maintain long-term business relationships. Tis role is suitable for graduates looking to break into sales as they offer extensive training, or more experienced sales professionals looking to progress their career with an international manufacturer. THE PACKAGE: Salary: €40,000 - €5,000 OTE: ,000 Mobile, Laptop, Pension, Lunch Allowance, 20 days holidays Fully expensed company car LOCATION: Galway, Cork, Limerick, Clare, Tipperary, Waterford BMS Performance specialises in recruiting sales professionals, nationally. We recruit within the Industrial, Construction, IT, Engineering, Corporate and FMCG markets. Our roles include Merchandisers, Account Managers, Business Development Managers, National Account Managers through to Directors and Senior Management. We have many other roles available so feel free to contact us to discuss how we can help you! Skills: Sales Account Management New Business
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Account Manager

Athlone, Leinster Snap Printing Group Nationwide

Posted 15 days ago

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Snap is a leading print and essential marketing/promotion services partner in Ireland. It was founded in 1984 and today employs c100 staff across 16 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SMEs, multinational companies and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on several occasions. At Snap, client relationships are top priority. We are looking for a dedicated and personable Account Manager to maintain client accounts and serve as our main point of contact. The ideal candidate should be highly motivated, driven, persistent to succeed, while working closely with the respective sales team and wider team to ensure sales targets are achieved. In this role, the Account Manager will manage a portfolio of customers, lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service and in parallel execute business objectives/KPIs, with the goal of driving sales growth. Drive daily customer engagement through in-person meetings, zoom, phone calls and email, including quote follow-up. All activities, including pipeline to be logged in CRM and Business Management system. Serve as the main point of contact in all matters related to client concerns and needs. Manage, develop, and grow existing portfolio of customers by upselling and cross-selling products and services, along with winning new customers where the opportunity presents itself. Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers. Drive long term growth by building strong relationships with the team and customers. Carry out other tasks as required by management. Key Attributes It is a must that the individual is highly organised with the ability to manage multiple activitiessimultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner. A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances. A positive, can-do attitude and dedicated to going above and beyond. Key Requirements Experience in the Print industry (Design, Promotional Products, Signage, Events, Marketing materials) isan advantage but not essential. At least 3 yearsexperience in a similar role (B2B), with track record of delivering results. Strongrelationship building skills with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence. Excellent communication skills, professional phone manner and customer focus are essential. Strong understanding and ability to ensure standards and processes of Quality (ISO standard), Health, Safety and Environment are upheld. Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required. A strong educational background, fluent in English and a clean driving license. Desire to learn/take feedback. Skills: Account Management Sales Development New Business Development New Business Generation Key Account Development Customer Service Selling experience
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Account Manager

Dublin, Leinster Stelfox

Posted 16 days ago

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Job Title: Account Manager Location: Dn Laoghaire, Dublin (Hybrid Office Tuesdays and Wednesdays) Salary: €35,000 €45,000 DOE + bonus Start Date: Immediate About the Role: Our client, a global gifting and sustainable merchandise consultancy with strong ethical credentials, is seeking an experienced Account Manager to join their Dublin team. This is a hybrid role in a creative, international environment where you'll work with well-known global brands. Key Responsibilities: Manage and nurture relationships with a portfolio of global clients Coordinate product sourcing, production, and delivery with precision Provide accurate quotes and maintain project timelines Identify upselling opportunities and contribute to account growth Collaborate with suppliers and internal departments Support junior team members and uphold service standards Ideal Candidate: 23+ years of experience in a fast-paced office or client-facing role Excellent client relationship and multitasking skills High attention to detail and clear communication Proficiency in Excel and PowerPoint Fluent English (German or another European language is a plus) Benefits Include: Hybrid work setup (Tues & Wed in-office) Bonus scheme and pension Cycle to Work and TaxSaver schemes Volunteering and birthday leave Career growth and development support Skills: Account Management Sales Development Sales Strategy Key Account Development Selling experience Benefits: Hybrid work setup bonus
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Account Manager

Limerick, Munster Sysco Ireland

Posted 16 days ago

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This inside sales position manages existing hotel accounts until a dedicated Territory Manager is assigned. You'll sell a variety of hospitality supplies (amenities, textiles, FF&E, etc.) to hotels across the US. As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver. Account Partner We are excited to offer a fantastic opportunity for an Account Partner a role which requires an ambitious and passionate customer advocate to take ownership of a bespoke and ever-changing suite of customer accounts with the aim of delivering a level of service that is second to none in order to build and strengthen a relationship of trust between the customer and the business. This role can be based in Newcastle West or Lisburn and is designed to partner with certain new accounts being onboarded, accounts at risk that need service support, and accounts that do not fit with the standard service model within Sysco and require more of a personal touch. Your key target will be the graduation of accounts from your remit, as the aim is to provide additional support while ensuring the appropriate corrective actions are embedded to ensure a fix is sustained. This is a role that involves collaboration across many different functions of the business. Attention to detail and the ability to work to deadlines under your own initiative is critical, we want you to be a trusted partner by those customers who are in your care. The role requires a candidate who will be: Be a problem solver Have the ability to ensure a successful outcome for each of their customers. Take personal ownership of service delivery through relationship building, integrity and tenacity. If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland. Key Accountabilities: Onboarding of new higher value customers and customer groups. Working internally with Sales and Operational colleagues to ensure a 'right first time' experience is all the customer ever sees. Working with your sales colleagues you will define and agree success criteria for each account in your ownership with a view to graduating out of the team as service issues are resolved. Being an ambassador for all that is good about Sysco, and ensuring the customer feels that loyalty in every interaction you have. Understanding where things can go wrong and being able to proactively manage an end-to-end order journey - from Planning to Keying to Picking to Delivery. Working with the current reporting suite to understand where these roadblocks may appear. Working with the rest of the Account Partner team to ensure that nothing ever gets missed. Learning from, and developing, your peer group to ensure the most robust level of service for each and every customer under your collective remit. Delivery of an exceptional level of service to those customers who are at risk of moving away from Sysco due to issues within our control. Process Improvement where known faults are impacting the end customer. Not afraid to challenge and/or escalate where appropriate. Be the voice of your customer within Sysco. Respond to any complaints that do arise with speed and tenacity, ensuring the appropriate fixes are in place to mitigate any repetition of the same issue. Two-way communication with Sales Colleagues to assist them in maximising further opportunities. Requirements: Proven experience as an exceptional Telephone Sales or Service Executive. Knowledge of the internal workings of the Sysco business that relates to the end-to-end order process for a customer. A desire to learn more about how we work and the ability to leverage your knowledge and understanding for the benefit of your customer and of the business. The ability to build relationships outside of your department to allow collaboration with a view to making sure each of your customers are delighted with Sysco. Excellent communication skills, written and verbal. Organizational and time-management skills. Attention to detail is paramount. Ability to work with others as a Team Player, and able to build and maintain trust by delivering first time every time. Driven and focused on success for your customer. Able to work on your own initiative and able to work to strict deadlines. Sysco Ireland Culture Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value. Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it. Clear Communication: We communicate clearly and effectively, ensuring our message resonates. A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences. The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business. Sysco is an equal opportunity employer. As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver. Account Partner We are excited to offer a fantastic opportunity for an Account Partner a role which requires an ambitious and passionate customer advocate to take ownership of a bespoke and ever-changing suite of customer accounts with the aim of delivering a level of service that is second to none in order to build and strengthen a relationship of trust between the customer and the business. This role can be based in Newcastle West or Lisburn and is designed to partner with certain new accounts being onboarded, accounts at risk that need service support, and accounts that do not fit with the standard service model within Sysco and require more of a personal touch. Your key target will be the graduation of accounts from your remit, as the aim is to provide additional support while ensuring the appropriate corrective actions are embedded to ensure a fix is sustained. This is a role that involves collaboration across many different functions of the business. Attention to detail and the ability to work to deadlines under your own initiative is critical, we want you to be a trusted partner by those customers who are in your care. The role requires a candidate who will be: Be a problem solver Have the ability to ensure a successful outcome for each of their customers. Take personal ownership of service delivery through relationship building, integrity and tenacity. If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland. Key Accountabilities: Onboarding of new higher value customers and customer groups. Working internally with Sales and Operational colleagues to ensure a 'right first time' experience is all the customer ever sees. Working with your sales colleagues you will define and agree success criteria for each account in your ownership with a view to graduating out of the team as service issues are resolved. Being an ambassador for all that is good about Sysco, and ensuring the customer feels that loyalty in every interaction you have. Understanding where things can go wrong and being able to proactively manage an end-to-end order journey - from Planning to Keying to Picking to Delivery. Working with the current reporting suite to understand where these roadblocks may appear. Working with the rest of the Account Partner team to ensure that nothing ever gets missed. Learning from, and developing, your peer group to ensure the most robust level of service for each and every customer under your collective remit. Delivery of an exceptional level of service to those customers who are at risk of moving away from Sysco due to issues within our control. Process Improvement where known faults are impacting the end customer. Not afraid to challenge and/or escalate where appropriate. Be the voice of your customer within Sysco. Respond to any complaints that do arise with speed and tenacity, ensuring the appropriate fixes are in place to mitigate any repetition of the same issue. Two-way communication with Sales Colleagues to assist them in maximising further opportunities. Requirements: Proven experience as an exceptional Telephone Sales or Service Executive. Knowledge of the internal workings of the Sysco business that relates to the end-to-end order process for a customer. A desire to learn more about how we work and the ability to leverage your knowledge and understanding for the benefit of your customer and of the business. The ability to build relationships outside of your department to allow collaboration with a view to making sure each of your customers are delighted with Sysco. Excellent communication skills, written and verbal. Organizational and time-management skills. Attention to detail is paramount. Ability to work with others as a Team Player, and able to build and maintain trust by delivering first time every time. Driven and focused on success for your customer. Able to work on your own initiative and able to work to strict deadlines. Sysco Ireland Culture Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value. Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it. Clear Communication: We communicate clearly and effectively, ensuring our message resonates. A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences. The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business. Sysco is an equal opportunity employer. Skills: Sales Account Manager Wholesale Benefits: Work From Home
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Account Manager

Dublin, Leinster Osborne Recruitment

Posted 19 days ago

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Account Manager Our client in the merchandising and promotional industry with a passion for sustainability is seeking an experiencedAccount Manager to join their high-preforming team on a permanent basis. You will play a key role in relationship maintaining and building. If you are experienced in sales and targets, this role may be for you! Key responsibilities: Delivering annual sales and margin targets for your portfolio. Work closely with the Account Director and escalate issues if they arise. Identifying clients requirements, upselling, and providing an efficient service. Supply clients with quotes and costings. Ensuring products are in line with customer specifications and expectations including brand guidelines, sustainability, and target market. Be highly creative and able to develop bespoke product from concept through to production. What's in it for you: 35-40k DOE, plus bonus. Competitive benefit package. Full-time permanent role. Hybrid working model. Located in South Dublin. Close to train routes. Join a creative and growing team. Key requirements: Previous experience in a similar role. Proven ability to reach targets and deadlines Highly creative, with a strong attention to detail. Strong ability to communicate across all aspects of the business. Ability to grow and maintain client relationships. For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDNMOLONEY #INDOSB1
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Account Manager, SSA

Dublin, Leinster Meta

Posted today

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**Summary:**
Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an outstanding opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The ideal candidate will have experience in account management or related areas such as sales, customer service or experience in advertising agencies. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and thrive in a dynamic and data-driven, team-focused environment delivering against tight deadlines.This position is based in Meta's EMEA Headquarters in Dublin.
**Required Skills:**
Account Manager, SSA Responsibilities:
1. Responsible for educating clients on products, new solutions and best practices to drive adoption and grow new/existing business partnerships
2. Accurately and effectively manage sales pipeline in order to identify and prioritize business opportunities
3. Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
4. Capability to present key client issues in an effort to be the customer advocate within Meta
5. Effectively manage priorities and time in order to meet deadlines and administrative tasks
6. Identify growth opportunities and trends across the portfolio
7. Be an active contributor of the regional sales team to contribute to overall team goals and development
**Minimum Qualifications:**
Minimum Qualifications:
8. 3+ years of previous experience in customer sales or success management, account management, or consulting
9. Bachelors or Masters degree or equivalent experience
10. Demonstrated experience in prioritization of tasks and managing time, even under high-pressure situations
11. Critical thinking, analytical skills with an iterative and proactive mind-set
12. Articulate complex data stories, in simple language to customers via day to day communications and regular presentation
13. Communication and presentation skills
14. Customer management experience
15. Team working skills in an international work environment with a passion for making an impact
16. Present key client issues in an effort to be the customer advocate within Meta
17. Fluency in English
**Preferred Qualifications:**
Preferred Qualifications:
18. Market knowledge and work experience in the Sub-Saharan African markets
19. Fluency in French
**Industry:** Internet
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Account Manager, Italy

Dublin, Leinster Meta

Posted 3 days ago

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**Summary:**
Meta's mission is to bring the world closer together. The Global Business Group contributes directly to this mission by connecting business's in the world with their customers on Facebook, and then helping them grow through solutions like Facebook Pages and Advertising. We succeed when we help our customers grow their business. Meta is looking for a sales and marketing professional to help build and sell Meta's advertising solutions on the Italian market. The role of the Account Manager will be to establish, own and manage a portfolio of new and existing clients, focusing on building trusted relationships, as well as driving revenue and best practices adoption, while understanding customers' challenges and recommending tailored solutions to help them grow their business. This position is based in Meta's EMEA Headquarters.
**Required Skills:**
Account Manager, Italy Responsibilities:
1. Responsible for educating clients on products, new solutions and best practices to drive adoption and grow existing business partnerships
2. Accurately and effectively manage sales pipeline in order to identify and prioritize business opportunities
3. Develop and broaden high-level collaborative relationships, including understanding and identifying contacts that manage multiple budgets, (brand, DR etc.) and close large deals with up to 40 customers
4. Develop and actively manage short and long term account plans based on understanding of customer's business and marketing objectives
5. Reach and exceed sales quotas while contributing to overall vertical and team goals
6. Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
7. Help develop client strategy, continuous improvement and knowledge sharing initiatives
8. Analyse data to identify trends to enhance our customer support processes and improve team efficiency
9. Optimize campaigns and identify programmatic ways to do this at scale
10. Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
11. Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
12. Be an active contributor of the regional sales team to contribute to overall team goals and development
**Minimum Qualifications:**
Minimum Qualifications:
13. 4+ years previous experience in customer sales and support, agency account management or consulting
14. Fluency in English and Italian
15. Proven track record of successfully reaching and exceeding sales revenue goals through consultative selling and pipeline management
16. Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact
17. Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations
18. High level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook
19. Evidenced success with presentation skills
20. A self starter with experience of critical thinking and analytical skills
21. Market knowledge and work experience on the Italian Market
22. Consistently demonstrate high level of integrity and ownership
23. Effective problem-solving and decision-making skills
**Preferred Qualifications:**
Preferred Qualifications:
24. Previous experience within Sales and Account Management.
25. Bachelors or Masters degree (or equivalent)
26. Previous experience in the digital industry preferred.
**Industry:** Internet
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Support Account Manager

Bentley Systems

Posted 4 days ago

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**Location:** Ireland (Office-Based, Hybrid, or Home-Based)
**Position Summary:**
You will transform and guide the day-to-day working relationship with Bentley's Enterprise, strategic accounts. We differentiate Bentley's support offerings in Enterprise accounts by developing a trusted relationship that demonstrates Bentley's commitment to them. You will ensure priorities are addressed, support commitments delivered upon, and accounts are in the best position to gain maximum value from their Bentley product investment. You will work alongside a global team of Support Account Managers, Managed Services, and Product Support Engineers, motivating them to ensure the highest standards of attention and service, along with forging strong relationships with Enterprise Success, Sales, Services, Product Management, and Development teams to deliver an all-round support and product experience. You will be a cornerstone of the success of Enterprise 365 accounts.
**Why This Team and Why Now?**
In Bentley, we have a relentless focus on creating loyal users by helping them realize business value within all accounts and account segments. With the overall user experience transformation happening in our industry, we understand driving continuous adoption of our technology is paramount to a successful engagement with our users, and as such, our Support Account Managers are uniquely placed to drive satisfaction with all of our applications, ensuring our accounts and users are successfully meeting their business goals.
**Responsibilities:**
Develop cooperative relationships with stakeholders within your accounts to demonstrate the value of Bentley's support offerings by:
+ Acting as a first point of escalation for your customer, ensuring their issues are prioritized appropriately and resolved without delay.
+ Monitoring open cases and escalating to Support teams to ensure SLAs are met and exceeded.
+ Managing regular Service Requests and operational reviews with your assigned customers.
+ Reviewing trends to identify opportunities for learning or improvement, leading to enhanced product use.
+ Involving the right technical resources to ensure improved time to value in the use of Bentley products.
+ Ensuring ongoing visibility within Bentley of your customer's direction and needs.
+ Escalating important issues with the relevant Support, Product Management, or Development teams to ensure timely responses and resolution of high-priority issues.
+ Contribute to Quarterly Business Review (QBR) meetings with accounts, reporting upon the progress of support issues, trends, and concerns.
+ Playing an active part in a dedicated team advancing the understanding and usage of Bentley's solution set.
+ Working with Support and other teams to identify gaps in the support process that might impede effective progress for accounts and work with managers to help close those gaps.
**Qualifications:**
+ A minimum of 4 years of experience as a Technical Account Manager, Support Account Manager, or Support Engineer/Analyst is required.
+ Experience working in the software industry is required. Experience with Bentley or other related industry software is an advantage.
+ Previous experience working within any of the following sectors is an added advantage - Architecture, Engineering, and/or Construction industries, Operations in Process Manufacturing industries, or Mining and Civil Infrastructure.
+ Proven ability to work closely with customers and develop excellent working relationships.
+ Great communication skills, the ability to work well with others, and to achieve mutually beneficial outcomes.
+ Strong organization skills and attention to detail, along with the ability to use initiative to identify and progress issues for your assigned accounts.
+ Knowledge of customer support processes and tools.
+ Creative thinking, problem-solving, and a desire to find the best outcomes for challenging situations.
+ Highly motivated with a strong sense of achievement to contribute to a dynamic team environment.
**What We Offer:**
+ A great Team and culture - please see our colleague video.
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
**About Bentley Systems:**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
#LI-AK1
#LI-REMOTE
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
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