34 Client Relations jobs in Ireland

Client Relations

Leinster, Leinster €15360 Y SAMSON RECRUITMENT

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Job Description

About Us:

Samson Training delivers high-quality training programmes across Ireland and the UK. We are seeking a proactive and detail-oriented individual to support our client relations and follow-up activities.

Role Overview:

We are looking for a motivated Client Relations & Follow-Up Specialist to manage ongoing communication with our clients. This role involves making follow-up calls, sending emails, and maintaining positive client relationships to ensure smooth coordination of training schedules and services.

Key Responsibilities:

  • Make follow-up calls to existing and prospective clients.
  • Send timely email follow-ups regarding bookings, course information, and documentation.
  • Maintain records of client interactions and update databases accordingly.
  • Build strong client relationships through clear, professional communication.
  • Provide support to the management team with client coordination and feedback collection.

Requirements:

  • Excellent communication skills in English (both spoken and written).
  • Strong organisational skills and attention to detail.
  • Previous experience in customer service, telesales, or client follow-up is preferred.
  • Access to a reliable internet connection and suitable home-working setup.

Job Type: Full-time

Pay: From €1,278.00 per month

Benefits:

  • Work from home
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Principal Client Relations

Leinster, Leinster €90000 - €120000 Y Unispace

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Job Description

At Unispace, we are committed to transforming workplaces to meet the diverse needs of today's dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.

We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.

While our core business revolves around strategizing, designing, and building workplaces for some of the world's leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.

To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.

Role Profile:
As a
Principal, Client Engagement
at Unispace in Dublin, you will be a strategic leader, instrumental in driving our growth and market presence in Ireland. You will be responsible for building, cultivating, and nurturing high-value client relationships with corporate occupiers and key decision-makers. This role demands a proactive, commercially astute individual who can leverage deep industry knowledge to identify new opportunities, articulate Unispace's integrated value proposition, and guide clients through complex workplace transformations from initial contact through successful project delivery. You will work closely with our strategy, design, and delivery teams to ensure client objectives are consistently met and exceeded.

Responsibilities:

  • Lead the identification, qualification, and pursuit of new business opportunities with prospective corporate clients in the Irish market.
  • Cultivate and manage long-term, strategic relationships with C-suite executives and key decision-makers, acting as a trusted advisor on workplace strategy and real estate solutions.
  • Develop and execute comprehensive client engagement strategies that align with Unispace's growth objectives and market positioning.
  • Conduct in-depth market research and analysis to identify industry trends, competitive landscapes, and potential client needs.
  • Prepare and deliver compelling proposals, presentations, and pitches that effectively communicate Unispace's integrated capabilities and value proposition.
  • Collaborate seamlessly with internal teams across strategy, design, pre-construction, and delivery to ensure a unified approach to client solutions and project execution.
  • Manage the end-to-end sales lifecycle, from initial outreach and qualification through negotiation, contract signing, and client handover to the delivery team.
  • Maintain accurate and timely records of client interactions, pipeline status, and market intelligence within Unispace's CRM system.
  • Act as a brand ambassador for Unispace, participating in industry events, networking opportunities, and thought leadership initiatives.
  • Contribute to the strategic planning for the Irish market, providing insights on client demands and growth opportunities.

About You:

  • Bachelor's degree in Business, Architecture, Interior Design, Real Estate, or a related field.
  • Minimum of 10-15 years of proven experience in business development, client engagement, or strategic account management within the commercial real estate, design & build, architecture, or interior design sectors, with a strong focus on corporate clients.
  • Demonstrated track record of successfully identifying, developing, and closing significant commercial projects, ideally within the workplace sector.
  • Exceptional client-facing, presentation, and negotiation skills, with the ability to influence and build rapport with senior stakeholders.
  • Strong commercial acumen and understanding of the integrated design and build delivery model.
  • Excellent communication (verbal and written), interpersonal, and strategic thinking abilities.
  • Highly proactive, results-oriented, and self-motivated with a strong ability to work independently and as part of a collaborative global team.
  • Deep understanding of the Irish commercial real estate market and key industry players is highly advantageous.
  • Proficiency in CRM software and presentation tools (e.g., MS Office Suite, Google Workspace, Adobe Creative Suite for presentations).

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.
Inclusion and Diversity Commitment:
At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.

We are proud that our leadership reflects this commitment, with
persons of color, women, neurodiverse and LGBTQ+ individuals
playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.

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Sales And Client Relations Executive

Leinster, Leinster €40000 - €60000 Y Tour Partner Group

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About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Preparing costings for clients through Tourplan and client's platforms, with the aim of maximising margins and revenue
  • Producing quotations within an agreed time frame and in an agreed presentation style
  • Ensuring timely invoices are being raised in Tourplan and send to clients
  • Managing post-sale customer care
  • Actively communicating and raising challenges from clients and markets
  • Liaising with the Contracting Team to ensure product range evolves with customer requirements
  • Monitoring performance and suggesting activities to enhance performance
  • Willingness to travel when required
  • Handling and qualifying customer enquiries by phone and email

Your profile

What skills do I need?

  • Fluency in French & English
  • Experience in sales, tourism, operations, or event management
  • Strong communication and negotiation skills
  • Ability to work under pressure and multitask in a fast-paced environment
  • IT literate
  • Attentive to detail and commercially aware

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Client Support Representative

Limerick, Munster €30000 - €50000 Y Teckro

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About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That's where you come in. We're offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you'll Do:

  • Fostering high levels of end user support by live chat/F2F to end users around the globe, being the first line of live support of our end users.
  • Oversight of end user queries received by Teckro.
  • Oversight of accurate data entry to the Teckro Helpdesk system, reporting and trending analysis training.
  • Oversight of End-user support by providing effective resolutions.
  • Communicate effectively in written and verbal form with customers and maintenance of accurate records in our system.
  • Assist cross functional teams with projects to improve processes across the business.
  • Perform data quality review of internal and external reports.
  • Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.
  • Constant communication with the team, delivering appropriate feedback.

The Ideal candidate will have:

  • Evidence of effective team communication, coaching and leadership skills.
  • Team building skills, able to work with various cultures and backgrounds.
  • Ability to work effectively both with a team structure and independently.
  • Proven communication skills in a previous client-facing team role.
  • Excellent verbal, written and presentation skills
  • Ability to prioritize tasks, projects and reporting to cross-functional teams.
  • Driven to succeed, eager to improve every day, and work under pressure to tight deadlines.

Qualifications Required:

  • +1 year of Customer Support Experience required.
  • Minimum 2.2 degree required in Business, Data Analysis or related discipline.
  • Experience/qualification in People Management is a plus.
  • Experience in healthcare or clinical research is a plus.
  • Fluency in any additional language is a plus (Spanish, Italian, Chinese, or Japanese).
    High proficiency in Microsoft Office

Location and Travel: (Limerick)

  • Hybrid role - Limerick, Ireland, currently this is set to 2-3 days per week onsite.
  • We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
  • Note: Regrettably we cannot offer work permit sponsorship for this role to be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

  • 25 days holidays
  • Pension
  • Healthcare
  • Life Insurance
  • Share Options
  • 50% Maternity leave pay after capped length of service
  • Paid Paternity leave scheme
  • Bike to Work/ Tax Saver Scheme
  • Gym/Wellness Allowance
  • Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro's use of your personal information.

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Client Support Officer

Leinster, Leinster €25000 - €40000 Y Compass Education UK & IE

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Come shape the future of education with us.
At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we're on a hugely exciting journey of further growth.

About The Role & Team
We are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We're also looking for people who celebrate diversity and thrive in a collaborative environment.

Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.

What You'll Do
You will join the Compass IE support function, working with the Support Team Lead -IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.

You will empower schools to get the best out of their software through maintaining the IE Help Centre and providing excellent customer service.

Specifically, you will:

  • Provide problem-solving solutions to schools
  • Manage communication through a range of channels including Live Chat, email, and phone calls
  • Escalate customer enquiries to the appropriate team, and provide them with regular updates on their issue
  • Apply exceptional customer focus skills to liaise with internal and external stakeholders
  • Keep up to date with TUSLA requirements for data reporting
  • Log and monitor tickets with Zoho, ensuring we meet our SLA
  • Keep up to date with developments in the Compass platform
  • Develop and maintain Help Centre articles to allow customers to access self help support resources.
  • Ad hoc tasks as directed by your manager

Requirements
Who you are
Having a background in MIS support or working in a school would be advantageous, however what's more important to us is that you communicate well, show a natural flair for problem-solving and have an ability to learn fast on the job.

You will:

  • Hold a true passion for putting the customer first
  • Have the drive to go the extra mile giving customers get the best experience
  • Be a great listener and analytical problem solver with exemplary verbal communication skills
  • Display an enthusiastic, energetic & friendly attitude in all circumstances
  • Be unflappable, even when faced with anxious or concerned customers
  • Have the ability to build relationships and rapport quickly and effectively across a wide range of stakeholders and personalities
  • Be able to work autonomously but also work well within a team environment

Benefits
What's in it for you?

  • We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
  • A flexible working environment - our teams work 3 days in our office in Dublin
  • Private health insurance options to support your well-being
  • Learning & Development opportunities - we want you to grow and get the most out of your role
  • 25 days Annual Leave + all statutory Public & Bank Holidays
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Prior to commencing employment, we will require:

  • Verification of unrestricted work rights in Ireland (eg citizenship, passport, or birth certificate).

Ready to make a difference?
Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website -

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Client Support Lead

Leinster, Leinster €45000 - €70000 Y Scorebuddy

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Job Description

About Scorebuddy

Scorebuddy is a leading Quality Management SaaS platform revolutionizing contact centre operations through AI-powered analytics. Named a leader in Contact Center Quality Assurance by G2, our platform seamlessly integrates quality management, coaching, and learning capabilities to drive operational excellence. We serve hundreds of global enterprises, helping them enhance agent performance, scale efficiently, and deliver exceptional customer experiences.

The Opportunity

We are seeking a Client Support Lead to play a critical role in assisting our Customer Success team and supporting our rapidly growing customer base. This position is perfect for someone who thrives in a fast-paced, high-energy environment, combining hands-on technical support with opportunities to build scalable customer success programs. You'll also take ownership of key tools like Intercom and contribute to the improvement of our AI-driven processes (e.g., FIN, automation, workflow design), helping shape the future of how Scorebuddy supports customers at scale.

Job Requirements

  • 3+ years in a technical support, client services, or scaled success role (SaaS experience preferred)
  • Strong troubleshooting and problem-solving skills with a customer-first mindset
  • Familiarity with support tools such as Intercom, Jira, or Zendesk
  • Experience creating or improving knowledge base/self-service content
  • Strong organisational and multitasking abilities to thrive in a fast-paced environment
  • Excellent communication skills, both written and verbal
  • Experience owning or administering customer communication platforms (Intercom strongly preferred)
  • Knowledge of AI/automation in customer support (chatbots, intent routing, predictive support)
  • Background in customer success or support operations
  • Familiarity with CRM and reporting tools for monitoring customer health and support metrics

Job Responsibilities

Technical & Client Support

  • Act as the first point of escalation for technical queries from customers and the Customer Success team
  • Troubleshoot product and integration issues, collaborating with engineering when needed
  • Ensure timely, high-quality responses to client tickets and live chat queries via Intercom
  • Maintain knowledge base and self-service resources to reduce repetitive support queries
  • Scaled Success & Process Optimization
  • Design and deliver scalable success initiatives (e.g., webinars, guided tutorials, in-product tips)
  • Identify trends in customer queries to create proactive support strategies
  • Collaborate with Customer Success Managers to improve onboarding and adoption journeys
  • Own and enhance support processes to ensure customers receive consistent, efficient service

AI & Systems Ownership

  • Take ownership of Intercom as the CRM for support, including automations, workflows, and reporting
  • Work with the product and CS teams to improve AI-driven processes such as FIN (FAQ automation, intent detection, and natural language support improvements)
  • Explore and implement new AI tools to scale support and success delivery
  • Provide insights from support interactions to influence product development and customer success strategies

Benefits

Compensation & Benefits

  • Competitive base salary with performance-based bonus
  • 25 days paid annual leave
  • Comprehensive health coverage including WebDoctor GP service
  • Gym membership at St. James' Gate Health and Fitness Club

Work Environment

  • Hybrid working model
  • Modern Dublin city centre office
  • Collaborative, innovation-focused culture
  • Regular team social events
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Client Sales Support I

Swords, Leinster €45000 - €55000 Y Blackhawk Network (BHN) Europe

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About Blackhawk Network
One4All (part of Blackhawk Network)
One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview
We're seeking an enthusiastic and customer-focused temporary
Client Sales Support
to help drive sales during our annual Christmas telesales campaign. In this role, you'll be reaching out to both existing and potential customers to secure orders for the final quarter of the year.

You'll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment.

Responsibilities

  • Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders.
  • Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays.
  • Manage inbound and outbound telesales calls, supporting customer engagement and order placement.
  • Process corporate orders via our sales systems and proactively monitor the corporate sales inbox.
  • Handle sales queries and gift card replacements, including credit note requests and general customer support.
  • Support the field and inside sales teams, and carry out ad-hoc duties as required.

Qualifications

  • Proven experience in sales or customer-facing roles, ideally within a corporate environment.
  • Strong IT and administrative skills, with high accuracy and attention to detail.
  • Excellent written and verbal communication, with a client-focused and service-oriented approach.
  • Confident in articulating product offerings to both new and existing clients.
  • Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team.
  • Ability to thrive in a fast-paced environment

Benefits

  • Valuable experience in a fast-paced sales environment, ideal for building your CV
  • Supportive team culture with hands-on training and guidance throughout
  • Opportunity to work with well-known clients and contribute to a high-impact campaign

Candidate Journey at BHN

  • Stage 1: Shortlisting of suitable candidates
  • Stage 2: Interview(s) with Hiring Manager(s)
  • Stage 3: Feedback/Hired
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Client Sales Support I

Dublin, Leinster €25000 - €75000 Y Blackhawk Network

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Job Description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

We're seeking an enthusiastic and customer-focused temporary Client Sales Support to help drive sales during our annual Christmas telesales campaign. In this role, you'll be reaching out to both existing and potential customers to secure orders for the final quarter of the year.

You'll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment.

Responsibilities:

  • Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders.
  • Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays.
  • Manage inbound and outbound telesales calls, supporting customer engagement and order placement.
  • Process corporate orders via our sales systems and proactively monitor the corporate sales inbox.
  • Handle sales queries and gift card replacements, including credit note requests and general customer support.
  • Support the field and inside sales teams, and carry out ad-hoc duties as required.

Qualifications:

  • Proven experience in sales or customer-facing roles, ideally within a corporate environment.
  • Strong IT and administrative skills, with high accuracy and attention to detail.
  • Excellent written and verbal communication, with a client-focused and service-oriented approach.
  • Confident in articulating product offerings to both new and existing clients.
  • Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team.
  • Ability to thrive in a fast-paced environment

Benefits:

  • Valuable experience in a fast-paced sales environment, ideal for building your CV
  • Supportive team culture with hands-on training and guidance throughout
  • Opportunity to work with well-known clients and contribute to a high-impact campaign

Candidate Journey at BHN

  • Stage 1: Shortlisting of suitable candidates
  • Stage 2: Interview(s) with Hiring Manager(s)
  • Stage 3: Feedback/Hired
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Norwegian Client Support Agent in Greece with Full Relocation Costs Paid

Dublin, Leinster €25000 - €40000 Y Patrique Mercier Recruitment JP

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Job Description

Exciting times await with Patrique Mercier Recruitment JP as we offer a remarkable Norwegian-Speaking Opportunity in the beautiful expanse of Greece This position comes with full relocation costs paid, allowing you to seamlessly transition into this stunning new chapter of your life. In this role, you will engage with Norwegian-speaking clients, providing exceptional service and support while representing a reputable company. If you are driven, passionate about customer interaction, and ready to explore a vibrant culture, this is the ideal opportunity for you. Enhance your professional skills while enjoying the Mediterranean lifestyle

Responsibilities
  • Provide outstanding customer support to Norwegian-speaking clients through various communication channels (phone, email, chat).
  • Address customer inquiries, resolve issues, and ensure satisfaction with a positive attitude.
  • Stay informed about company products and services to assist customers effectively.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with team members to foster a supportive working environment.
  • Engage in training sessions to continuously develop your skills and product knowledge.
  • Provide feedback to management on customer issues and suggestions for enhancements.
Requirements
  • Fluency in Norwegian and English, both written and verbal.
  • Excellent communication skills with a strong emphasis on customer satisfaction.
  • Prior experience in customer service or a related field is preferred.
  • Strong problem-solving abilities with a proactive approach.
  • A collaborative spirit that thrives in teamwork settings.
  • Willingness to relocate to Greece and adapt to a new cultural experience.
  • A positive attitude and eagerness to grow both personally and professionally.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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V.I.E Client Account Support Officer

Leinster, Leinster €30000 - €60000 Y Societe Generale

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Job Description

Responsibilities
Societe Generale Securities Services (SGSS) has been active in Ireland for 20 years and is a leading player in servicing Irish domiciled and offshore collective investment vehicles. We act locally as fund administrator and depositary for a wide range of international clients who manage schemes from UCITS to AIFs including private equity and real estate structures, hedge funds and special purpose vehicles.

The Client Services team is responsible for three activities:

  • Client Operational Relationship Management,
  • Client Activation and Support Services and KYC
  • Client on-boarding and client projects

Summary Of The Key Purposes Of The Role
The Client Activation and Support Services team needs to grow in order to :

  • Support further client data setup activities
  • Support the on-boarding of new clients
  • Support increase of client queries and issue resolution
  • Support the client monthly and quarterly board reporting
  • Support the KYC review process

Summary Of Responsibilities
The role of Client Activation and Client Support Analyst is to:

  • Coordinate client account opening & maintenance (both internal and with the sub-custodian network)
  • Perform client data setup & maintenance
  • Request access for new users and maintenance for the web portal SG Markets
  • Run periodic and ad-hoc client reporting
  • Collect and produce monthly reporting for clients as well as quarterly board reporting
  • Ensure client activation and client support activities comply with their agreed SLA's and KPI's with regards to service quality and response times
  • Contribute to the definition and maintenance of processes, policies and procedures related to client support such as client activation process, KYC/AML/QI/CRS/FATCA.
  • Maintain knowledgebase/training for the client activation
  • Participate in the continuous improvement/automation of the department: KPI, process improvement, Client reporting etc…

A questionnaire will be provided to you in order to check your VIE (Société Générale and Business France) eligibility. For an efficient analysis of your application, please make sure to truthfully answer all the questions.

Profile required

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.
Studies & experience:

  • Graduate with a Master degree from Business/Engineering School or University
  • A previous experience in working in financial services environments with background in Transfer Agency, Fund accounting and or Custody service would be appreciated

Language skills:

  • Fluent in English

Technical, operational & Soft skills:

  • Good communication and presentation skills
  • Proficient/Good command of MS Office
  • Excellent communication skills both written and oral
  • Strong financial product knowledge
  • Ability to manage your own workload, prioritising, planning where needed and work in a fast paced environment with sudden change in priorities
  • Ability to understand client requirements and be solutions orientated with a constructive approach
  • Experience in managing scope and the ability to identify high priority versus low priority requirements
  • Ability to work with geographically distributed teams – both the project team and stakeholder groups
  • Excellent team worker, able to work in virtual global teams in a matrix organization
  • Open minded, able to share information, transfer knowledge and expertise to/from team members
  • Excellent stakeholder management skills
  • Strong attention to detail skills and ability to work to strict deadlines
  • Problem solving skills

The VIE assignment in a nutshell

This VIE in
Dublin
is to begin on
01/12/2025
but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last
24 months
.

The VIE is a specific contract, under Business France's eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information (including your financial indemnities), please see Mon VIE-VIA Business France.

Why join us

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion

We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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