622 Agency Support jobs in Ireland

IT Support Specialist - (Clear pathway to L3 Engineer)

Location
Hybrid - South Dublin (2 days WFH, 3 days office )

Package
Up to €55,000 DOE

Annual Bonus

Pension & Healthcare

Onsite Gym

About My Client

My client is a fast-growing
Managed Service Provider (MSP)
with ambitious plans. Unlike many MSPs, they are technically led, not sales-led - founded and run by engineers, not salespeople. Everything is kept in-house, from development to delivery, with a strong focus on providing SMEs with the technical expertise and service they need to thrive.

Since 2021, my client has tripled in size, supporting SMEs from 2-150 users across cloud, networking, security, and infrastructure. They are now expanding their support function and seeking a skilled IT Support Specialist to act as a trusted escalation point and deliver hands-on support and project work to clients.

The Opportunity

This role offers more than a typical MSP service desk position. You will be:

• The go-to escalation point for support issues.
• Hands-on across Microsoft 365, Azure, SonicWall firewalls, Windows Server, and networking.
• Supporting clients both remotely and on-site.
• Gaining exposure to projects such as cloud migrations, site-to-site VPNs, Intune rollouts, and SharePoint builds.
• Working closely with senior engineers and management, with a clear pathway to develop into an L3 Engineer role.

What You'll Do

• Deliver support across a wide range of SME clients.
• Act as first point of escalation for L1/L2 engineers and directly with customers.
• Manage service queues, troubleshooting and resolving issues quickly.
• Support infrastructure projects: Azure compute builds, VPNs, firewall configs, Office 365 migrations.
• Roll out Microsoft Intune, Defender, and SharePoint for end users.
• Build strong relationships with clients, acting as their trusted technical contact.

What You'll Bring

• 5+ years' MSP experience in Ireland

• Hands-on expertise in:

• Microsoft 365 (admin, migrations, troubleshooting).

• Azure (VMs, VPNs, AD).
• SonicWall firewalls (config, VPNs, troubleshooting).
• Windows Server / Entra ID (on-prem + hybrid).
• Networking (LAN/WAN, VLANs, Wi-Fi, routing).
• Excellent client-facing and communication skills.
• Ability to thrive in a fast-paced MSP environment.

Nice-to-Haves

• ITIL Foundation v4.
• Microsoft Certified: Azure Administrator (AZ-104).
• Microsoft 365 Certified: Enterprise Administrator Expert.
• CompTIA Security+ or CISSP.
• CCNA.

This is an immediate requirement - interviews can be scheduled ASAP.

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit

to view a wide selection of our current jobs.
All conversations will be treated in the strictest of confidence.

IT SUPPORT SPECIALIST JOB DESCRIPTION

Reports to: Group IT Manager

Company: Group role

WHY THIS ROLE EXISTS

This role will be responsible for helping users resolve technical issues and ensuring that IT systems run smoothly. It is the first point of contact for employees experiencing problems with hardware, software, or network systems.

• Technical Assistance: Provide support for desktops, laptops, mobile devices, printers, and other hardware.
• Software Troubleshooting: Help users with issues related to operating systems, productivity tools (e.g., Microsoft 365), and business applications.
• User Account Management: Create, modify, and delete user accounts in systems like Active Directory and Microsoft Entra ID.
• Network Support: Assist with connectivity issues, VPN access, and basic network troubleshooting.
• Ticketing System: Log and manage support requests using Salesforce cases.
• Onboarding/Offboarding: Set up devices and accounts for new employees and ensure proper data handling when staff leave.
• Documentation: Maintain records of issues, solutions, and procedures for future reference.
• Work closely with the IT Manager to support all aspects of IT Infrastructure and systems.

SKILLS/EXPERIENCE REQUIRED

• Diploma or degree in IT, Computer Science or a related field.
• A minimum of 2 years' experience in similar role
• Technical Knowledge: Familiarity with Windows and mobile platforms Android and iOS.
• Experience with Microsoft 365 Admin Center, Entra ID, Intune, AD and SharePoint.
• Problem-Solving: Diagnosing and resolving issues efficiently.
• Proactive mindset: Anticipates issues before they arise and takes initiative to solve them.
• Friendly Approachable: Builds trust with users and communicates clearly and respectfully.

• Accountability
• Communications
• Conceptual Thinking
• Continuous Learning
• Customer Focus
• Decision Making
• Flexibility
• Futuristic Thinking
• Honesty
• Interpersonal Skills
• Personal Accountability
• Planning Organizing
• Problem Solving
• Project Management
• Resiliency
• Respect
• Self-Starting
• Teamwork
• Time Priority Management
• Understanding Others
• Emotional Intelligence

Partner Support Specialist
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a
Hybrid role based in Galway.

You will play a key role as a Partner Support Specialist in the European Partner Support team.

The role involves:

• Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP Partner Edge Partners.
• Maintenance of internal systems of partner record.
• Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners' overall experience with SAP.
• Aligning with other key roles within Partner Activation like the Partner Managers, in order to support SAP Partners. The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.
• Flexibility around working hours may be required.

Education and Qualifications / Skills and Competencies:

• University Degree/Student in Business/IT preferable
• Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes.
• Creative thinking, willingness and ability to quickly learn new concepts and technologies
• A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
• Ability/openness to work well in a multicultural and multinational environment
• Able to work independently and take ownership of assigned tasks
• Experienced IT User - Outlook, Excel, Word, PowerPoint
• Fluent in English and additionally a European language is a benefit.
• Experience in handling customers directly
• Proven experience in improving efficiency on processes.
• Proven track record of positive communication with project stakeholders

What we offer:
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

For more information about this role kindly contact Aminat Ibrahim on

Job Title:
IT Support Specialist

Location:
Cork Ireland - Onsite

Job Type:
Contract Role (6 months)

Overview
This on-site role focuses on delivering Tier 1 and Tier 2 IT support to end-users while ensuring the smooth functioning of AV systems and technologies across the site. The ideal candidate should be proactive, customer-oriented, and highly adept at supporting a broad range of enterprise technologies and tools.

Key Responsibilities

• Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues to employees.
• Respond promptly and professionally to technical queries, maintaining high customer satisfaction.
• Support and maintain endpoint devices such as laptops, desktops, peripherals, and mobile devices.
• Manage and support global Google Meet rooms, ensuring flawless video conferencing experiences for users across various office locations.
• Maintain and troubleshoot AV systems in conference rooms and collaborative spaces, ensuring seamless operation for meetings and events.
• Oversee the Brandlive platform, assisting teams in delivering high-quality live and recorded video content for company events, town halls, and virtual engagements.
• Conduct user training and provide best practice guidance for using Google Meet and Brandlive efficiently.
• Troubleshoot and manage endpoint devices with tools like Tanium and Jamf.
• Assist with Brandlive setup and troubleshooting for live or recorded video content delivery.
• Perform hardware setup, maintenance, and replacement for laptops, desktops, peripherals, and mobile devices.
• Collaborate with the IT Asset Management team to track and manage hardware inventory.
• Work closely with cross-functional teams, including Enterprise Technology and IT Operations, to resolve issues and deploy new solutions.
• Act as the on-site technical liaison for enterprise-wide IT initiatives.
• Identify opportunities to improve IT support processes and user experiences.
• Document technical procedures and user guides for internal use.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Over 2 years of experience in an IT support or desktop support role, preferably within an enterprise environment.
• Strong knowledge and experience with Google Workspace (administration and troubleshooting), Google Meet hardware and conferencing technology, Tanium (endpoint management and security), Jamf (Mac management), and Brandlive (AV platform setup and support).
• Proficient in troubleshooting both Windows and macOS operating systems.
• Understanding of network fundamentals, including Wi-Fi, LAN, and VPN.
• Experience with enterprise ITSM tools (e.g., Jira Service Management, ServiceNow, or similar).
• Familiarity with cybersecurity practices and tools.
• Certifications such as CompTIA A+, ITIL, or Jamf 200 are a plus.

KSGalway

Desired Skills and Experience
Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

Over 2 years of experience in an IT support or desktop support role, preferably within an enterprise environment.

Strong knowledge and experience with Google Workspace (administration and troubleshooting), Google Meet hardware and conferencing technology, Tanium (endpoint management and security), Jamf (Mac management), and Brandlive (AV platform setup and support).

Proficient in troubleshooting both Windows and macOS operating systems.

Understanding of network fundamentals, including Wi-Fi, LAN, and VPN.

Experience with enterprise ITSM tools (e.g., Jira Service Management, ServiceNow, or similar).

Familiarity with cybersecurity practices and tools.

Certifications such as CompTIA A+, ITIL, or Jamf 200 are a plus.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Clinical Support Specialist - Leinster (Field-Based)

Not a sales role - but a key part of the commercial team

I'm recruiting on behalf of a leading medical device company that's expanding its clinical support team across Ireland. They're seeking a Clinical Support Specialist to support a premium portfolio of Orthopaedic and Interventional Radiology products.

This is a field-based role focused on providing in-theatre support, product training, and clinical expertise to healthcare professionals. You'll work closely with surgical teams to ensure safe and effective use of medical devices, while also contributing to commercial success through strong clinical engagement.

Key Responsibilities

Provide clinical and technical support during surgical procedures

Deliver product training to clinicians and theatre staff

Build and maintain relationships with consultants, NCHDs, nurses, and other stakeholders

Respond to clinical, technical, and commercial queries

Support territory planning and activity aligned with growth strategy

Attend relevant conferences and meetings

Ideal Candidate Profile

Background in anatomy, physiotherapy, scrub nursing, or similar

Strong communication and organisational skills

Team-oriented with a proactive, customer-focused mindset

Full driver's licence and willingness to travel

Based in Leinster (majority of work in Dublin, with travel outside Dublin required)

Package Includes

Competitive base salary

Performance-based bonus

Company car

Lunch allowance

Pension

Private Health Insurance

Full training and professional development

Clear progression opportunities within a growing organisation

This is a fantastic opportunity to make a real impact in orthopaedic and trauma care, while developing your career in a supportive and expanding company.

Desired Skills and Experience
orthopaedic, clinical support

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Key Responsibilities

• Strong analytical and validation skills, manipulating data to present actionable insights to the team.
• Cleansing and analysing multiple sources of data and finding ways to calibrate this data (combining internal and external data, financial and non-financial data).
• Collaborate with other functions to gather relevant data in a timely manner and checking the accuracy of all sources.
• Generate all reporting, pricing and operational metrics, which ensures that the group is meeting their business reporting goals across over 100 blue chip multinational clients.
• Deliver a clear set of principal KPIs to ensure market leading reporting, pricing and stock capabilities are met.
• Work with the Business Support Manager to deliver high level administrative duties by assisting with key reporting duties.
• Provide all data input for the Master Data team from a pricing and billing perspective.
• Co-ordinate all 'New Account' and 'New Product' set up through the Key Account Management team to ensure accuracy and consistency for all clients.
• Recommend and implement where feasible alternate solutions and be a catalyst for change to improve the customer experience.
• Analyse and understand the client and their business, including future business direction.
• IT interface management.
• Follow internal system processes but be flexible to adapt to different responsibilities in a fast-paced dynamic environment.

Skill Sets Required:

• Exceptional written and verbal communication skills; and computer skills.
• Excellent attention to detail and ability to think outside the box.
• Communication skills providing ability to create strong relationships internally and externally within the business.
• Ability to multitask and problem solve effectively.
• Highly driven and motivated.
• At least 3 years' experience working in a business role.
• Ability to analyse high volume of financial and nonfinancial data and clearly communicating the results to commercial team.
• Well-developed PC skills and proficiency in MS Excel & PowerPoint – Required.
• Dynamic and proactive person, 'can-do' attitude.
• Demonstrated negotiation and conflict resolution skills.

Experience required:

• At least 3 years' experience working in a business role.
• Ability to analyse high volume of financial and nonfinancial data and clearly communicating the results to commercial team.
• Well-developed PC skills and proficiency in MS Excel & PowerPoint – Required.
• Dynamic and proactive person, 'can-do' attitude.
• Strong knowledge of SAP Business Warehouse/Business Intelligence (tools & process) is essential.

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company's main divisions encompass everything from International Sales through Sales to NGO's and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

• 6-month fixed term contract
• This is a hybrid role, requiring the successful candidate to attend our Tralee office.

SMBC is seeking a Production Support Specialist who has a strong passion for Production Support and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will assist with various providing support on technical issues requiring in-depth debugging and expertise in production Middleware software applications. They will be given opportunities to participate to work with the Development Middleware and Interface teams to support changes through the SDLC and will play a key role in working with team members and technologies to fulfil projects and technical requirements.

This role will report to the Director of Application Production Support.

6-month fixed term contract role

• Support various development teams across the Americas and EMEA to ensure middleware components are tested and deployed through the environment.
• The role requires a high level of skills to support critical middleware components providing technical guidance and leadership across the organization.
• Provide subject matter expertise based on past experiences of SOA and ESB implementations
• Creating Message Models/Sets and Message Definitions using WSDLs, XML Schemas, MRM and TDS formats (CSV, SWIFT, NACHA and X12).
• Migrating message flows and message sets from IBM Integration Bus 10.x to ACE
• Creating, performance tuning, and troubleshooting message flows
• Experience with IIB migration to ACE is added advantage.
• Experience with IBM KAFKA product is a plus.
• Supporting message flows using Compute Nodes, SOAP Nodes, HTTP Nodes, Routing Nodes, Mapping Nodes, Java Compute Node, Java Custom Nodes, FileInput and FileOutput Nodes and Database Nodes. Experience in Programming Languages: Korn Shell scripts, PERL, Java, SQL, C, C++.
• Project management, business analysis and IIB toolsets, including the MS Office Suite, Visio, MS Project, TOAD and PVCS Code management.
• Working with Operating systems such as UNIX (AIX), Linux (RHEL), Windows (2008/2012).
• Working with Databases such as Oracle 9i, 10G, 11i, PL/SQL, Stored Procedures.
• Experience with a wide variety of testing tools and techniques, ex. MBTestClient, JUnit and Test Director.
• Management skills to coordinate Change Management and production issues among multiple depts. (Business, Operations, Vendor).

• 5-7+ years of experience with IBM WebSphere Message Broker 9.x +/IBM Integration Bus 10.x
• Strong WebSphere Message Broker and WebSphere MQ technology skills required to provide architecture and design solutions in the areas of Information Integration Architecture and Governance.
• Ensure Service implementation consistency, speed of delivery, and promote reuse through creation of reusable middleware assets.
• Experience with Datapower, WSRR, BPM , Rational Integration Tester (IBM Green Hat) and some other IBM tools preferred.
• Computer skills are a must with the following software tools:
• Database: Oracle 9i /10G/11i, PL/SQL Stored procedure.
• Application: IBM Intergration Bus 10.x, IBM WebSphere MQ v9.x or higher, MQFTE v9.0 or higher.
• eG monitoring for Middleware components is added advantage.
• Programming languages: Korn shell, Java, XML, Perl.
• Operating Systems: Unix (AIX), Linux, Windows, MS Office: Excel, Word, Power Point.
• Have strong verbal and written communication skills.
• Ability to demonstrate a self-motivated and disciplined approach to learning and working.
• Ability to work in a team environment and demonstrate leadership skills when needed.
• Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

Planet is looking for an enthusiastic AppOps Engineer to join its dynamic team. The successful candidate will play a vital role in maintaining the health and operational integrity of Planet's systems by monitoring their availability and performance in real-time.

What You Will Do

In this role, you will be responsible for monitoring critical systems within Planet's payment, hospitality, and retail services. The primary focus will be on ensuring production availability, and stability, and availability through proactive monitoring. You will work in rotational shifts to ensure 24/7 support and maintain the highest level of service.

• Monitor the stability, availability, and reliability of Planet's infrastructure and application services, focusing on payment, hospitality, and retail systems.
• Ensure production systems remain stable and available through proactive and continuous monitoring.
• Identify, escalate, and assist in resolving service incidents alongside Planet's support teams to minimize impact on end-users and business operations.
• Work collaboratively with cross-functional teams to implement preventive measures that reduce the risk of service disruptions.
• Document, track, and manage issues, resolutions, and workarounds using the support ticketing system.
• Propose enhancements to improve the overall quality of Planet's production services.
• Participate in shift handovers and maintain seamless communication between team members across shifts.

Who You Are

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Preferred experience in Technical Support, Service Delivery, or a similar role.
• Good problem-solving abilities and the capacity to make informed decisions under pressure.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Experience in application support of applications running on Windows or Linux and technologies such as Tomcat, IIS, SFTP solutions such a Globalscape, F5 load balancers.
• Experience with monitoring tools such as Coralogix, DataDog, Netreo, and Solarwinds is beneficial.
• Familiarity with Jira or similar ticketing systems.
• Knowledge of payment systems and financial applications is an advantage.
• Willingness to work rotational shifts, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Outstanding written and verbal reporting abilities.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now
.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

• We are looking for German-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo
• We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude
• You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way
• 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
• Fluency (written and spoken) in English and German (essential)
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
• Full authorisation to work in Ireland without any restrictions
• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
• Familiarity with tools like Zendesk, G-Suite, or similar
• Klaviyo Product Certification (can be achieved after joining)

• Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office
• We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations
• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Diagnose software issues and resolve escalated customer complaints engage using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Blue Cross Blue Shield of Massachusetts
• Dental insurance
• Vision coverage through EyeMed
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave
• Private medical insurance through Vitality
• Private medical insurance through Bupa
• Vision - expense one eye test per year, and up to £50 per year towards glasses.
• Pension
• Financial coaching
• Life insurance
• Income protection
• Annual leave - up to 28 annual leave days
• 10 company holidays
• Family leave
• Cycle to Work benefit