20 AI Engineers jobs in Ireland

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
**The Role**
Proofpoint is looking for a Machine Learning Scientist to join the Algo team within the Tessian Business Unit. In this role, your key responsibility will be to analyse data, build ML models and improve algorithms at the core of our email threat detection engine that protects some of the largest businesses in the world. You will collaborate with Product and Engineering teams to identify and solve the most impactful problems applying state-of-the-art machine learning tools and techniques. You'll be surrounded by incredibly smart, talented and friendly colleagues. Engineers at Tessian love to learn from each other and pull together as a team to succeed.
*This is a Hybrid role; Cork or Belfast.
**Your day-to-day**
-Wrangle and draw meaningful insights from massive amounts of unstructured textual data using the latest tools and technologies like Spark, Iceberg, Athena, AWS SageMaker
-Apply unsupervised learning algorithms across billions of email interactions to identify emerging threat patterns
-Work with state-of-the-art machine learning models and techniques like encoder-decoder transformers, LLMs, anomaly detection as well as classical ML models to solve a multifaceted problem
-Engineer new features, train and deploy models to production using AWS SageMaker as the MLOps platform
-Adopt a data-driven approach to identify gaps in our detection algorithms and propose improvements to our models and algorithms
-Promote and drive ML best practices and cultivate an environment of experimentation and learning
-Stay up to date with the latest advancements in machine learning, AI technologies, and incorporate them into our solutions where applicable
**What you bring to the team**
Essential
- Proficiency in Python with the ability to write clean, well-structured, and maintainable code for data analysis, modeling and experimentation
- Experience contributing to multiple highly impactful machine learning projects with proven results
-Hands-on experience in the NLP domain involving training, fine-tuning and productionising transformer-based models for text classification / text-embeddings (experience with LLMs, generative AI is a plus)
-Experience monitoring and maintaining performance of models over time in production considering model/data drifts In-depth experience with one or more deep neural network frameworks (e.g. PyTorch, Tensorflow, JAX)
-A creative mindset, propensity to care deeply about the impact their team has and to encourage novel ways of critical thinking in their team
Good to have
-Conceptual understanding of Graph Neural Networks and experience applying GNNs to solve real world problem statements will be a plus
-Experience working on large imbalanced datasets, evaluating and selecting models that work well in production on imbalanced real-world data
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-Hybrid
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation?
The Red Hat OpenShift AI team is looking for a Principal Machine Learning Engineer with Kubernetes and MLOps (Machine Learning Operations) experience to join our rapidly growing engineering team. Our focus is to create a platform, partner ecosystem, and community by which enterprise customers can solve problems to accelerate business success using AI. This is a very exciting opportunity to build and impact the next generation of MLOps platforms, participate in open source communities, contribute to the development of the OpenShift AI product, and be at the forefront of the exciting evolution of AI. You'll join an ecosystem that fosters continuous learning, career growth, and professional development.
In this role, you will provide key leadership to a talented team of engineers, contributing directly to projects such as Kubeflow, Ray and MLFlow with a primary focus on delivering fine tuning capabilities across the Red Hat AI product portfolio. We're looking for an individual contributor who is open to leading by example to promote a positive supporting team culture, collaborating closely with other developers, stakeholders and cross-functional teams. Embracing an upstream first mentality, you should have a passion for working in open-source communities and for developing solutions that integrate Red Hat, open-source, and partner technologies into a cohesive platform.
**What you will do**
+ Play a key leadership role within a talented group of engineers, working closely with staff engineers and architects to outline a vision and roadmap for the training and experimentation stack in **OpenShift AI**
+ Work closely with the AI Innovation team to help deliver **LLM training** , continual learning and reinforcement learning techniques across our product portfolio
+ Embrace an upstream first mindset to help our teams become more influential in MLOps focused communities such as **Kubeflow**
+ Liaise with stakeholder groups and cross-functional teams to deliver new product features
+ Ensure non-functional requirements including security, resiliency, and maintainability are met
+ Use **CI/CD best practices** to deliver solutions as productization efforts into **OpenShift AI**
+ Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
+ Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
+ Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
+ Give thoughtful and prompt code reviews
+ Represent **OpenShift AI** in external engagements including industry events, customer meetings, and open source communities
+ Mentor, influence, and coach a distributed team of engineers
**What you will bring**
+ Advanced experience in **Python and Go**
+ Advanced experience developing applications in **Kubernetes, OpenShift,** or other **cloud-native technologies**
+ Ability to quickly learn, adapt and guide others on using new tools and technologies
+ Proven ability to innovate and a passion for staying at the forefront of technology.
+ Experience with distributed systems (especially those that run on Kubernetes) and **troubleshooting** them
+ Autonomous work ethic, thriving in a dynamic, fast-paced environment.
+ Experience providing technical leadership in a global team and delivering on a vision
+ Excellent written and verbal communication skills
+ A willingness to proactively **utilize AI-assisted development tools** such as **Cursor** and **Claude Code** for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.
+ Open to exploring and experimenting with emerging **AI technologies** relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
+ Ability to define and scale testing, automation, and reproducibility standards across ML systems
**The following will be considered a plus:**
+ While a Bachelor's degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
+ Understanding of how **Open Source** communities work
+ Experience working with **upstream communities**
+ Familiarity or experience with the **MLOps lifecycle** , with an emphasis on **model training**
+ Experience writing **Kubernetes/OpenShift controllers and operators**
+ Experience **writing SDKs in Python** or other languages
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation?
The Red Hat OpenShift AI team is looking for a Principal Machine Learning Engineer with Kubernetes and MLOps (Machine Learning Operations) experience to join our rapidly growing engineering team. Our focus is to create a platform, partner ecosystem, and community by which enterprise customers can solve problems to accelerate business success using AI. This is a very exciting opportunity to build and impact the next generation of MLOps platforms, participate in open source communities, contribute to the development of the OpenShift AI product, and be at the forefront of the exciting evolution of AI. You'll join an ecosystem that fosters continuous learning, career growth, and professional development.
In this role, you will provide key leadership to a talented team of engineers, contributing directly to projects such as Kubeflow, Ray and MLFlow with a primary focus on delivering fine tuning capabilities across the Red Hat AI product portfolio. We're looking for an individual contributor who is open to leading by example to promote a positive supporting team culture, collaborating closely with other developers, stakeholders and cross-functional teams. Embracing an upstream first mentality, you should have a passion for working in open-source communities and for developing solutions that integrate Red Hat, open-source, and partner technologies into a cohesive platform.
**What you will do**
+ Play a key leadership role within a talented group of engineers, working closely with staff engineers and architects to outline a vision and roadmap for the training and experimentation stack in **OpenShift AI**
+ Work closely with the AI Innovation team to help deliver **LLM training** , continual learning and reinforcement learning techniques across our product portfolio
+ Embrace an upstream first mindset to help our teams become more influential in MLOps focused communities such as **Kubeflow**
+ Liaise with stakeholder groups and cross-functional teams to deliver new product features
+ Ensure non-functional requirements including security, resiliency, and maintainability are met
+ Use **CI/CD best practices** to deliver solutions as productization efforts into **OpenShift AI**
+ Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
+ Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
+ Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
+ Give thoughtful and prompt code reviews
+ Represent **OpenShift AI** in external engagements including industry events, customer meetings, and open source communities
+ Mentor, influence, and coach a distributed team of engineers
**What you will bring**
+ Advanced experience in **Python and Go**
+ Advanced experience developing applications in **Kubernetes, OpenShift,** or other **cloud-native technologies**
+ Ability to quickly learn, adapt and guide others on using new tools and technologies
+ Proven ability to innovate and a passion for staying at the forefront of technology.
+ Experience with distributed systems (especially those that run on Kubernetes) and **troubleshooting** them
+ Autonomous work ethic, thriving in a dynamic, fast-paced environment.
+ Experience providing technical leadership in a global team and delivering on a vision
+ Excellent written and verbal communication skills
+ A willingness to proactively **utilize AI-assisted development tools** such as **Cursor** and **Claude Code** for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.
+ Open to exploring and experimenting with emerging **AI technologies** relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
+ Ability to define and scale testing, automation, and reproducibility standards across ML systems
**The following will be considered a plus:**
+ While a Bachelor's degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
+ Understanding of how **Open Source** communities work
+ Experience working with **upstream communities**
+ Familiarity or experience with the **MLOps lifecycle** , with an emphasis on **model training**
+ Experience writing **Kubernetes/OpenShift controllers and operators**
+ Experience **writing SDKs in Python** or other languages
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation?
The Red Hat OpenShift AI team is looking for a Principal Machine Learning Engineer with Kubernetes and MLOps (Machine Learning Operations) experience to join our rapidly growing engineering team. Our focus is to create a platform, partner ecosystem, and community by which enterprise customers can solve problems to accelerate business success using AI. This is a very exciting opportunity to build and impact the next generation of MLOps platforms, participate in open source communities, contribute to the development of the OpenShift AI product, and be at the forefront of the exciting evolution of AI. You'll join an ecosystem that fosters continuous learning, career growth, and professional development.
In this role, you will provide key leadership to a talented team of engineers, contributing directly to projects such as Kubeflow, Ray and MLFlow with a primary focus on delivering fine tuning capabilities across the Red Hat AI product portfolio. We're looking for an individual contributor who is open to leading by example to promote a positive supporting team culture, collaborating closely with other developers, stakeholders and cross-functional teams. Embracing an upstream first mentality, you should have a passion for working in open-source communities and for developing solutions that integrate Red Hat, open-source, and partner technologies into a cohesive platform.
**What you will do**
+ Play a key leadership role within a talented group of engineers, working closely with staff engineers and architects to outline a vision and roadmap for the training and experimentation stack in **OpenShift AI**
+ Work closely with the AI Innovation team to help deliver **LLM training** , continual learning and reinforcement learning techniques across our product portfolio
+ Embrace an upstream first mindset to help our teams become more influential in MLOps focused communities such as **Kubeflow**
+ Liaise with stakeholder groups and cross-functional teams to deliver new product features
+ Ensure non-functional requirements including security, resiliency, and maintainability are met
+ Use **CI/CD best practices** to deliver solutions as productization efforts into **OpenShift AI**
+ Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
+ Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
+ Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
+ Give thoughtful and prompt code reviews
+ Represent **OpenShift AI** in external engagements including industry events, customer meetings, and open source communities
+ Mentor, influence, and coach a distributed team of engineers
**What you will bring**
+ Advanced experience in **Python and Go**
+ Advanced experience developing applications in **Kubernetes, OpenShift,** or other **cloud-native technologies**
+ Ability to quickly learn, adapt and guide others on using new tools and technologies
+ Proven ability to innovate and a passion for staying at the forefront of technology.
+ Experience with distributed systems (especially those that run on Kubernetes) and **troubleshooting** them
+ Autonomous work ethic, thriving in a dynamic, fast-paced environment.
+ Experience providing technical leadership in a global team and delivering on a vision
+ Excellent written and verbal communication skills
+ A willingness to proactively **utilize AI-assisted development tools** such as **Cursor** and **Claude Code** for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.
+ Open to exploring and experimenting with emerging **AI technologies** relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
+ Ability to define and scale testing, automation, and reproducibility standards across ML systems
**The following will be considered a plus:**
+ While a Bachelor's degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
+ Understanding of how **Open Source** communities work
+ Experience working with **upstream communities**
+ Familiarity or experience with the **MLOps lifecycle** , with an emphasis on **model training**
+ Experience writing **Kubernetes/OpenShift controllers and operators**
+ Experience **writing SDKs in Python** or other languages
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Location: We are open to this person working hybrid from our office in Galway or remote within Ireland Description: The Conversational AI group are seeking a Staff Machine Learning Engineer to join the team and drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we'd love to hear from you. What You Will Do : Lead innovation and strategy: design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions. Architect and develop: maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation. Drive technical vision: shape and deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions. Project leadership: manage major technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review. Mentor and guide: provide technical coaching and training to engineers across the organization, explaining complex AI concepts to stakeholders at all levels. Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions. What We're Looking For : Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. 7+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2 4 years). Deep expertise in conversational AI, NLP, and dialogue systems with a proven track record of delivering production systems. Strong software engineering fundamentals, including system design, data structures, algorithms, and software architecture. Experience leading complex technical projects and managing technical deliverables. Excellent communication skills with the ability to influence and explain complex concepts across organizational levels. Strong problem-solving skills and ability to work in a fast-paced, collaborative environment. Independent judgment in developing novel approaches to challenging AI problems. Desirable Experience or an Interest in Learning : Experience with Large Language Models (LLMs) and their application in conversational systems. Hands-on experience with fine-tuning and prompt engineering. Knowledge of multi-agent systems/frameworks and agentic AI architectures. Familiarity with voice AI technologies and multimodal conversational interfaces. Experience with MLOps and deploying AI systems at scale. Background in reinforcement learning for dialogue optimization. Understanding of enterprise AI governance and responsible AI practices. Interest in emerging areas, such as tool-using AI agents and autonomous decision-making systems. Experience with cloud platforms (particularly AWS) and AI/ML technologies. Experience with vector databases and retrieval-augmented generation (RAG). Contributions to open-source AI projects, research publications, or patents in AI/ML. Benefits: Flexible work schedules and work-from-home options Development and career growth opportunities Excellent pension scheme Bonus scheme Health Insurance Income Protection & Life Assurance Family-friendly leave allowances, including paid maternity and paternity leave.If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team! a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We

Why PlayStation?

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Mid-Level Machine Learning Engineer - Pricing

Do you want to join a Machine Learning team committed to enhancing the PlayStation experience for hundreds of millions of users and also game studios? The work we do delivers highly impactful pricing recommendations to our studios and has strong leadership sponsorship. The Machine Learning Engineers within the DTIS group will deliver optimized interactions across PlayStation experiences by designing, coding, training, documenting, cost-effectively deploying, and evaluating business-critical machine learning and AI systems.

We are looking for someone who can architect and build delightful production-grade products for customer-facing experiences, in an agile environment, collaborating with teams across Engineering, Product and Business. You will work on a project backed by executive leadership and poised to significantly influence revenue and user engagement.
You Will:
• Build and maintain ML models that quantify product price-elasticity and cannibalization effect to support multi-period promotions.
• Refine time-series forecasting algorithms to predict demand across multiple regions and product lines.
• Develop optimization workflows (OR-Tools) that balance sales growth and business constraints.
• Refine clustering algorithms to identify lookalike products for smarter pricing and promotional strategies.
• Apply a broad spectrum of state-of-the-art machine learning and deep learning technologies in the areas of classification, regression, clustering, time series forecasting, uplift modeling, and synthetic data generation.
• Build scalable and resilient ML systems along with appropriate monitoring and continuous evaluation frameworks.
• Work closely with cross-functional partners in business and product to translate requirements into effective, scalable, ML-driven solutions.
• Collaborate with other engineering functions in Client, Server, and QA to drive ML integrations and deliver results.
• Collaborate with ML application teams that power product personalizations and search to further enhance the core experiences of our players.
You Bring:
• Advanced degree (Master's or Ph.D.) in CS/Statistics/Data Science/Operations Research/Econometrics, specializing in machine learning and optimization problems.
• 1+ years of industry experience applying time-series models in production, with hands-on experience in forecasting libraries (e.g. with LightGBM, Prophet).
• Proven track record with mixed-integer programming or constraint solvers for pricing or resource allocation.
• Strong programming skills in Python, Java, with proficiency in ML libraries and frameworks like TensorFlow, PyTorch, Spark Mlib, and scikit-learn
• Good ML systems engineering experience (such as job orchestration, training pipelines, deployment, serving, monitoring).
• Expertise in measuring the performance unsupervised and supervised models.
• Proven record of successfully delivering commercial machine learning products from conception to production.
• Experience with software engineering principles, modern ML tech stacks, and use of Databricks, Tecton, Snowflake, and cloud services like AWS for machine learning development and deployment.
Preferred Qualifications:
• Previously worked with revenue-management systems.
• Experience in a variety of machine learning and AI techniques, such as forecasting models, constraint optimization, classification models on structured data, clustering, and other supervised and unsupervised learning models.
• Experience working in fast-paced environments, on business-critical missions.
• Good communication skills and the ability to convey complex ML concepts to a non-ML audience.
• Experience in e-commerce, digital goods, or gaming industries.
• Experience with recommender systems and similarity matching algorithms.
• Background in experimentation design, causal inference, uplift modeling, online A/B testing frameworks, and relevant metrics.
• Experience with large-scale structured data manipulation and processing.
• Experience working with custom ML platforms for continuous integration, deployment, and monitoring of machine learning models.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Company:

Sony Interactive Entertainment (SIE)

Qualifications:

Language requirements:

Specific requirements:

Educational level:

Level of experience (years):

Senior (5+ years of experience)

Tagged as: Industry, Ireland, NLP, QA, Supervised Learning, Unsupervised Learning

Company:

Sony Interactive Entertainment (SIE)

Qualifications: Language requirements: Specific requirements: Educational level: Level of experience (years):

Senior (5+ years of experience)

Tagged as: Classification , Industry , Ireland , NLP , QA , Recommendation System

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Location: We are open to this person working hybrid from our office in Galway or remote within Ireland Description: The Conversational AI group are seeking a Staff Machine Learning Engineer to join the team and drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we'd love to hear from you. What You Will Do : Lead innovation and strategy: design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions. Architect and develop: maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation. Drive technical vision: shape and deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions. Project leadership: manage major technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review. Mentor and guide: provide technical coaching and training to engineers across the organization, explaining complex AI concepts to stakeholders at all levels. Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions. What We're Looking For : Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. 7+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2 4 years). Deep expertise in conversational AI, NLP, and dialogue systems with a proven track record of delivering production systems. Strong software engineering fundamentals, including system design, data structures, algorithms, and software architecture. Experience leading complex technical projects and managing technical deliverables. Excellent communication skills with the ability to influence and explain complex concepts across organizational levels. Strong problem-solving skills and ability to work in a fast-paced, collaborative environment. Independent judgment in developing novel approaches to challenging AI problems. Desirable Experience or an Interest in Learning : Experience with Large Language Models (LLMs) and their application in conversational systems. Hands-on experience with fine-tuning and prompt engineering. Knowledge of multi-agent systems/frameworks and agentic AI architectures. Familiarity with voice AI technologies and multimodal conversational interfaces. Experience with MLOps and deploying AI systems at scale. Background in reinforcement learning for dialogue optimization. Understanding of enterprise AI governance and responsible AI practices. Interest in emerging areas, such as tool-using AI agents and autonomous decision-making systems. Experience with cloud platforms (particularly AWS) and AI/ML technologies. Experience with vector databases and retrieval-augmented generation (RAG). Contributions to open-source AI projects, research publications, or patents in AI/ML. Benefits: Flexible work schedules and work-from-home options Development and career growth opportunities Excellent pension scheme Bonus scheme Health Insurance Income Protection & Life Assurance Family-friendly leave allowances, including paid maternity and paternity leave.If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team! a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing?

Identify areas where ML can create value for our customers

Identify the right ML framing of product problems

Working with teammates and Product and Design stakeholders

Conduct exploratory data analysis and research

Deeply understand the problem area

Research and identify the right algorithms and tools

Being pragmatic, but innovating right to the cutting-edge when needed

Perform offline evaluation to gather evidence an algorithm will work

Work with engineers to bring prototypes to production

Plan, measure & socialize learnings to inform iteration

Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need?

Broad applied machine learning knowledge

3-5 years applied ML experience

Practical stats knowledge (experiment design, dealing with confounding etc)

Strong communication skills, both within engineering teams and across disciplines.

Comfort with ambiguity

Typically have advanced education in ML or related field (e.g. MSc)

Scientific thinking skills

Track record shipping ML products

PhD or other experience in a research environment

Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

Strong stats or math background

We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done

• Relocation support for those moving to our offices

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Interested in building your career at Intercom? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Location (City)

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select

Current Location Select

NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.

Are you willing to relocate? Select

Have you previously worked for Intercom? Select

Current or most recent company?

LinkedIn Profile

Website /Publications (eg. Google Scholar)/ Github URL

How did you hear about this job?

Do you have 5+ years of experience working with Machine Learning? Select

We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select

Please email me about future job openings Select