16 Amazon jobs in Ireland

Description
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
We are seeking Support Engineers who are experts in SIP/VoIP to join our Dublin team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.
The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
About the team
AWS Solutions
As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Basic Qualifications
- 3 years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
Preferred Qualifications
- Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
- Operational experience in a 24/7 production environment
- Experience working as part of a global team
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon Connect Senior Software Engineer page is loaded Amazon Connect Senior Software Engineer Apply locations Carlow, Carlow, IRE time type Full time posted on Posted 4 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id 832999

Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

The ideal candidate for this role is an experienced software engineer with deep expertise in AWS and Amazon Connect. They play a key role in designing and deploying innovative solutions, ensuring alignment with architectural standards, and mentoring junior team members. As a senior member of an Agile team, they collaborate closely with technical leads and architects, contribute to solution design, and evaluate third-party/cloud technologies for integration. The Role

• Design and implement solutions aligned with business goals.
• Collaborate with teams to define, build, and ship new features.
• Ensure application performance, quality, and responsiveness.
• Troubleshoot and resolve issues; optimize for scalability and security.
• Lead feature design and development, ensuring alignment with architecture standards.
• Contribute to coding standards, tooling, and agile practices.
• Mentor junior engineers and support continuous team improvement.
• Participate in code reviews, testing (manual and automated), and CI/CD processes.
• Engage in sprint planning, daily standups, and retrospectives.
• Work with UX designers, BAs, and QA to ensure seamless delivery.
• Support production releases and ensure system stability.
• Promote innovation and evaluate new tools and technologies.

What You Offer

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• 6+ years in software development, preferably in agile environments.
• Must have strong knowledge and experience with AWS and Amazon Connect.
• Proficiency in TDD, CI/CD, and automation tools.
• Excellent problem-solving, communication, and collaboration skills.
• Passion for delivering customer-centric, high-quality solutions.

Preferred Qualifications:

• Knowledge of data science and analytics.
• Familiarity with agile development methodologies.

What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

Company:

Unum Similar Jobs (2) 831748 Software Engineer - React/Typescript locations Carlow, Carlow, IRE time type Full time posted on Posted 30+ Days Ago time left to apply End Date: August 30, 2025 (10 days left to apply) Senior Full Stack Software Engineer locations 4 Locations time type Full time posted on Posted 27 Days Ago time left to apply End Date: August 30, 2025 (10 days left to apply)

Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

The ideal candidate for this role is an experienced software engineer with deep expertise in AWS and Amazon Connect. They play a key role in designing and deploying innovative solutions, ensuring alignment with architectural standards, and mentoring junior team members. As a senior member of an Agile team, they collaborate closely with technical leads and architects, contribute to solution design, and evaluate third-party/cloud technologies for integration. The Role

• Design and implement solutions aligned with business goals.
• Collaborate with teams to define, build, and ship new features.
• Ensure application performance, quality, and responsiveness.
• Troubleshoot and resolve issues; optimize for scalability and security.
• Lead feature design and development, ensuring alignment with architecture standards.
• Contribute to coding standards, tooling, and agile practices.
• Mentor junior engineers and support continuous team improvement.
• Participate in code reviews, testing (manual and automated), and CI/CD processes.
• Engage in sprint planning, daily standups, and retrospectives.
• Work with UX designers, BAs, and QA to ensure seamless delivery.
• Support production releases and ensure system stability.
• Promote innovation and evaluate new tools and technologies.

What You Offer

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• 6+ years in software development, preferably in agile environments.
• Must have strong knowledge and experience with AWS and Amazon Connect.
• Proficiency in TDD, CI/CD, and automation tools.
• Excellent problem-solving, communication, and collaboration skills.
• Passion for delivering customer-centric, high-quality solutions.

Preferred Qualifications:

• Knowledge of data science and analytics.
• Familiarity with agile development methodologies.

What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

Company:

Unum

Description
As part of the AWS Solutions organization, we have a vision to provide business applications that leverage Amazon's unique experience and expertise. These applications are used by millions of companies worldwide to manage day-to-day operations. We accomplish this by accelerating our customers' businesses through the delivery of intuitive and differentiated technology solutions that address enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy rather than build, we become their trusted partner by offering solutions that are effortless to adopt and easy to use.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, businesses can create their own cloud-based contact center and start taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS -including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis-to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. This technology is transforming the industry, reshaping how customers interact with businesses, and redefining how agents deliver service.
See our section in Andy Jassy 2020 re:Invent keynote: have a rapidly growing customer base and an exciting charter ahead, involving the resolution of highly complex engineering and algorithmic challenges. We are looking for a passionate and talented Network Development Engineer to innovate on the telecom infrastructure, fundamental to modern cloud-based contact centers. This position represents a rare opportunity to be part of a fast-growing business, shaping both technology and product development. You will play a crucial role in developing next-generation telecom infrastructure, owning the design, and delivering scalable, resilient systems while maintaining a constant customer focus.
We are seeking a Telecom/VoIP Engineer with deep expertise in the SIP protocol, networking, and Linux/UNIX systems to support and expand Amazon Connect's telecom infrastructure. Amazon Connect supports a large volume of concurrent customer calls and active agents using an internally developed SIP-based call center platform. Our technology is unique because we build most of our own equipment. Therefore, we are looking for someone who is comfortable working under the hood of a SIP endpoint system (preferably with hands-on experience) rather than simply configuring a commercial SIP product or handling basic operational tasks. You will join a diverse team of network, systems, and software engineers working to make our telephony platform more efficient, scalable, and reliable.
This team is a great fit for you if:
- You enjoy working in a collaborative, inclusive environment where team members support each other toward a shared goal.
- You are customer-obsessed, eager to work on a service that directly and indirectly impacts millions of users.
- You are passionate about solving real-world customer problems.
- Your curiosity drives you to learn and take on new challenges.
- You want to have fun and surround yourself with highly talented engineers who tackle complex problems while maintaining a strong work-life balance.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Key job responsibilities
- Telecom Architecture - Conceptualize, design, build, deploy, and maintain Amazon Connect's next-generation telecom infrastructure.
- Technical Expertise - Provide telecom subject-matter expertise to drive key business and engineering decisions.
- Leadership & Mentorship - Guide and mentor other engineers while collaborating with teams and partners to overcome challenges.
- Telecom Carrier Peering - Integrate new telephony providers to expand Amazon Connect's telecom capabilities and enhance customer experience.
- Automation - Work closely with automation teams to define tools that enable scalability at a higher volume.
- Documentation - Develop and review documentation related to telecom network implementation, deployments, recurring issues, standard operating procedures, and knowledge transfer materials.
About the team
Learn more about Amazon Connect here. Media coverage on Amazon Connect:
- of Amazon Connect:
Solutions
As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Basic Qualifications
- 4+ years of major internet routing protocols experience.
- 4+ years of working in a Linux/Unix environment experience.
- Bachelor's degree or 5+ years of relevant experience in a large scale environment.
- 4+ years hands-on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.
Preferred Qualifications
- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience.
- Hands-on experience (4+ years) with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Ireland Marketplace team at Amazon is looking for a talented, customer-obsessed Category Merchant Manager to help shape the future of our 3rd party marketplace. The role offers the unique opportunity to drive large scale, high visibility projects across different Amazon teams.
As Category Merchant Manager, you will be in charge of projects that contribute to long-term success, improving customer experience, supporting growth. Responsibilities include expanding our product selection by closing parity selection vs EU5, improving product availability, building strong relationships with key partners (both internally and externally) and driving improvements and reaching feature parity vs other 3PX marketsplaces. This role will have a high degree of autonomy and will be able to influence across a broad range of projects across the business.
The ideal candidate will be highly organized and have a demonstrated track record of successful project management/ownership, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities. He/she is analytical, enthusiastic, self-motivated, detail-oriented, customer-focused, and has strong writing skills with the ability to handle ambiguity and influence employees at all levels of the organization.
Key job responsibilities
As a Category Merchant Manager, you will play a critical role in driving growth and improving customer experience within the 3rd Party Marketplace. Your key responsibilities will include:
-Selection strategy and ownership: Work closely with leadership to develop and execute business strategies that drive growth. Use data-driven insights to enhance the customer experience, optimize selection, and accelerate the Amazon Flywheel (selection, pricing and speed)
- Business Development: You will work closely with Seller recruiting teams to help identify selection gaps and drive strategic selection expansion on Amazon.ie by unlocking high-potential sellers.
- DEX Improvements: Identify, prioritize and execute on new opportunities to further accelerate growth of FBA as well as optimize processes across MFN & FBA; Identify gaps (or overlaps) and opportunities, and initiate high-impact projects based on analysis
- Project management: Automate and scale selection growth via new selection, product listing quality and in-stock opportunities. Partner with technology teams to drive automation and scalability across the worldwide organization.
- Customer Experience: Identify and address customer pain points; develop and implement improvements to enhance the overall shopping experience
The successful candidate must be able to:
- Act as the 'business owner' for the third party marketplace, possessing a complete understanding of internal and external variables that impact our business (forecasting and planning sales growth, auditing and reporting on the category's core input metrics, along with responsibility for driving strategic projects to achieve business objectives).
- Develop a complete understanding of the customer needs, both existing and potential, and use that knowledge to deliver site features that provide Amazon customers with an unparalleled shopping experience.
- Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies
- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines for high visibility projects
- Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets.
Basic Qualifications
- Several years' experience preferably in product management, sales management or management consulting- strong analytical skills (including advanced excel and SQL)
- Highly organized and results oriented.
- Experience in working in an ambiguous environment with changing priorities
- Proven experience in creating business reviews and lead cross-functional meetings/ conference calls on an international level with multiple stakeholders
- A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking.
- Proven project management skills(Stakeholder management, written communication, regular updates on goals, Program flashes)
Preferred Qualifications
- 3P experience a plus, but not mandatory
- Proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Role: Customer Service Manager Industry: Facilities / Maintenance / Property Location: Dublin 15 Role Requirements: The Customer Service Manager will lead, manage and support the customer service team to ensure exceptional service is delivered. Develop relationships with new and existing customers Monitor and analyse customer service metrics (e.g., response time, resolution etc). Bring efficiencies to the team Develop and implement service procedures, policies, and standards. Handle complex customer queries and complaints, ensuring swift resolution. Recruit, train, and develop customer service Admin and Account managers. Conduct regular performance reviews and provide coaching and feedback. Collaborate with other departments to streamline processes and improve efficiencies. Maintain accurate records of customer interactions and manage reporting tools/CRM systems. Financial analysis of the performance of field staff and how to present and understand how this impacts the P&L. Identify trends and insights to inform improvements in services. Ensure compliance with legal, regulatory, and company standards. Candidate Requirements: Commercially savvy with a track record in implementing systems & processes to improve business efficiency. Be very focused on delivering for the customer. A good team player and leader of people. An excellent planner and communicator with the ability to present detailed information in a clear and accurate format Experienced for at least 5 years in an office environment with a track record in people and operations management. Facilities Management or other building / property knowledge is essential. EXET22 Skills: Facilities Management Customer Service Property Management

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._

Job Title: Customer Service Sales Agent Job Type: Full-Time About Us: One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service. As we are constantly expanding with over 22 stores nationwide, we're looking for an enthusiastic and self-motivated Customer Service Sales Agent to join our expanding e-commerce team and help drive revenue growth, enhance customer experience, and support our online presence. Key Responsibilities: Customer Service: To provide excellent customer service and administrative support to ensure smooth day-to-day operations. This role involves handling customer inquiries, processing orders, maintaining records, and supporting internal teams with admin tasks. Customer Focused: Respond promptly and professionally to customer inquiries via phone, email, or webchat. Online Sales: Actively engage and follow up with online leads and convert inquiries into successful sales. Upsell & Add-On Opportunities: Maximize revenue by offering relevant add-on products and solutions during customer interactions, particularly during phone calls or online chats. Trouble Shooting: Resolve customer complaints or escalate them to the appropriate department. Logistics: Work closely with the logistics team to ensure all orders are dealt with in a timely manner and deliveries are on schedule. Sales: Monitor and report on sales performance, customer behaviour and feedback, and conversion metrics. Become part of the marketing team to provide insights and recommendations to improve strategies and sales. Product Knowledge: Maintain a high level of product/service knowledge to provide accurate information - training provided. Aspects of the role will contain the following, mainly managed by core customer service but you should have some experience in the following: Problem solving - determine the quickest and most effective way to deal with customer queries to find the right solution for the customer. Assist customers with product information, order status, delivery scheduling, returns and warranty claims. Maintain accurate records of customer interactions in our CRM system. Process repair requests, service issues and any appropriate after sales follow up action and liase with customers and stores accordingly. Work closely with our team in supporting each other in all aspects of the job. Provide feedback to management on recurring issues or customer concerns to support continuous improvement. The Person Must be an enthusiastic individual with a talent for selling, matched with a strong customer focus. At least two years experience in similar role. A proven record to convert calls into sales. Goal driven and results focused with a desire to be successful. A desire to develop and progress within an expanding company. Energetic and enthusiastic team player with excellent communication skills. A strong work ethic & positive attitude with results-driven mindset. Must have a passion to develop sales channels by driving sales via different medium, formulating promotions and identifying missing products to help fill goals. Skills and Qualifications A strong understanding of selling in a digital environment. A history of continuous improvement within a similar role. Furniture experience would be a benefit but not essential. You will have strong IT skills and an excellent telephone manner. Able to use your own initiative, you will be hard working, conscientious with strong motivational skills. WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews. Fun, fast paced & high energy work environment Culture of developing and promoting from within the company Our Generous staff discounts Our pension scheme Our Bonus Scheme Our Educational Support Scheme Our Discounted corporate rate health care Our free Employee Assistance Programme Our wellbeing initiatives like our Bike to work scheme Career Development Opportunities Continuous professional development with dedicated training resources Our wonderful employee discount card offering discounts on products and services nationwide. Our free flu vaccination. #Jobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.