441 Amazon jobs in Ireland
Software Development Engineer, Amazon Connect, Amazon Connect
Posted today
Job Viewed
Job Description
Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, businesses can create their own cloud-based contact center and start taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS —including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis—to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. This technology is transforming the industry, reshaping how customers interact with businesses, and redefining how agents deliver service.
See our section in Andy Jassy 2020 re:Invent keynote:
We're seeking a Software Development Engineer to help us build the voice infrastructure and services that are reshaping the Contact Center industry. You'll engineer cutting-edge solutions for our internally developed platform that handles tens thousands of concurrent calls globally - technology so innovative that others follow our lead. This role is your chance to solve unprecedented problems at massive scale with the industry's best talent on what we believe to be the world's most advanced telephony network. Come join us
Key job responsibilities
As a developer on our team, you'll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About The Team
AWS Solutions
As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Basic Qualifications
- Experience (non-internship) in professional software development
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience programming with at least one software programming language
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience with SIP, RTP, and other VoIP Concepts
- Experience with telecom industry problem sets, including Local Number Portability (LNP), SMS, and IMS/Intelligent Network design
- Familiarity with open-source SIP stacks and telecom software such as Kamailio, pjsip, or FreeSWITCH
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Development Centre Ireland Limited
Job ID: A
SysDev Manager, Amazon Foundational Security Services, Amazon Foundational Security Services
Posted 8 days ago
Job Viewed
Job Description
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services.
We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Our team is looking for a highly motivated Software Development Manager (SDM) to lead a team of Software Developers and Systems Development Engineers in Amazon Security who will raise the security bar by delivering industry-best security services. You should be somebody who enjoys inventing and simplifying around complex security challenges, obsesses over the customer experience, and feels strongly about delivering results. You should be passionate about solving security hurdles in innovative ways. We do not desire to simply produce good software here at Amazon Security. we want to produce disruptive, industry-leading innovations.
Amazon will provide relocation support for successful applicants relocating within the European Union.
Key job responsibilities
Each day, hundreds of thousands of developers and customers make billions of transactions worldwide on our cloud and the Amazon retail site. The Amazon Security team owns security for all of these services offered by AWS, including EC2, S3, and many others, as well as the security of our global retail sites. This team is an EU-based Operations team, integrated with Software Development teams, supporting Amazon Foundational Security Services, to provide our customers with secure by default security services. We dive deep into security technologies such as new access control design patterns, identity security services, access control, authorization, authentication, and life cycle management to support our customers as Amazon continues to scale and grow. We are looking for software professionals from diverse backgrounds, who are creative problem solvers, and passionate about delivering solutions that improve both user experience and security. We are a global team and have a culture of learning from each other. We don't expect people to join our team knowing everything. We want people who are excited to learn, to challenge the status quo, and who are energized by building highly scalable and available systems on a global scale.
A day in the life
Amazon has a fast-paced environment - we "Work Hard, Have Fun, Make History." Our team works with users to design new security features, deploy software through large automated systems, and operationally support security software. You'll look for new approaches to automate fixes for operational issues and use AWS services to solve design problems. Our team also puts a high value on work-life balance. A healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible schedule so you can have a more productive and balanced life-both in and outside of work.
About the team
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas.
It's in our nature to learn and be curious. Ongoing DEI events and learning inspire us to continue learning and to embrace our uniqueness.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
- Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization
- Experience in managing system or software development teams
- Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems
- Experience in agile software development methodology
- This role requires you to be a national of an EU member state
Preferred Qualifications
- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
- Experience with AWS platforms, services, and design patterns
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Connect Senior Software Engineer
Posted today
Job Viewed
Job Description
Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
The ideal candidate for this role is an experienced software engineer with deep expertise in AWS and Amazon Connect. They play a key role in designing and deploying innovative solutions, ensuring alignment with architectural standards, and mentoring junior team members. As a senior member of an Agile team, they collaborate closely with technical leads and architects, contribute to solution design, and evaluate third-party/cloud technologies for integration.
The Role
- Design and implement solutions aligned with business goals.
- Collaborate with teams to define, build, and ship new features.
- Ensure application performance, quality, and responsiveness.
- Troubleshoot and resolve issues; optimize for scalability and security.
- Lead feature design and development, ensuring alignment with architecture standards.
- Contribute to coding standards, tooling, and agile practices.
- Mentor junior engineers and support continuous team improvement.
- Participate in code reviews, testing (manual and automated), and CI/CD processes.
- Engage in sprint planning, daily standups, and retrospectives.
- Work with UX designers, BAs, and QA to ensure seamless delivery.
- Support production releases and ensure system stability.
- Promote innovation and evaluate new tools and technologies.
What You Offer
- Bachelor's or Master's in Computer Science, Engineering, or related field.
- 6+ years in software development, preferably in agile environments.
- Must have strong knowledge and experience with AWS and Amazon Connect.
- Proficiency in TDD, CI/CD, and automation tools.
- Excellent problem-solving, communication, and collaboration skills.
- Passion for delivering customer-centric, high-quality solutions.
Preferred Qualifications
- Knowledge of data science and analytics.
- Familiarity with agile development methodologies.
What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company
Unum
REMOTE Amazon PPC Advertising Manager
Posted today
Job Viewed
Job Description
Amazowl is a global Amazon & marketplace eCommerce agency.
We're seeking an experienced
Amazon PPC Advertising Account Manager
to manage multiple client brands on Amazon.
You can be located anywhere in the World.
Extensive experience of Amazon PPC is required – and any PPC experience of other eCommerce marketplaces is an added bonus (Walmart, Target, Instacart).
You'll be responsible for
- Managing & measuring the success of each of your PPC client brands on Amazon
- Maintaining excellent client communication via both Slack & team calls
In return, we offer a fully remote working environment & extremely flexible working hours to help you achieve a work-life balance.
Senior Amazon Retail Media Consultant
Posted today
Job Viewed
Job Description
We help brands find new clients and grow their existing client base. From the first interaction to a loyalist customer. At DEPT we provide media and performance marketing solutions for the full customer journey.
We have +130 marketplace specialists who work across four key disciplines. No one area is more important than the other. We focus on bringing the service lines together to help solve our clients' challenges. We are 100% marketplace.
Job Purpose
We are looking for a
(Senior) Retail Media Consultant
, who is 100% enthusiastic about the topic of Amazon and other retail media platforms.
Key Responsibilities
As a (Senior) Retail Media Consultant
,
you plan and implement paid advertising campaigns to achieve our clients' goals. You will take over the management of various Sponsored Ads accounts and control the monitoring and quality assurance processes. You analyze the campaigns and create data-based reports for our clients. As a specialist, you will also make strategic recommendations on the alignment with Amazon and other retail media platforms. You are the contact person for your clients in all topics related to retail media activities.
What We Are Looking For
- Have a relevant experience with setting up and optimizing Amazon PPC / SEA campaigns;
- Experience in the consumer electronics category is considered as a plus;
- Are familiar with ARA and Amazon Vendor / Seller Central;
- Have a high affinity for numbers and are proficient in Excel;
- Can quickly familiarize yourself with new topics, are a strong communicator, have a high level of customer orientation and have very good analytical and conceptual skills;
- Have a strong will to perform, commitment, quality awareness and a hands-on mentality;
- Are interested in Amazon and new technologies;
- Have the ability to create detailed reports and familiarize yourself with complicated tasks;
- Directly located and available to start working in one of the following countries: Germany, Switzerland, Netherlands, United Kingdom or Ireland;
- Full working proficiency in the English language, proficiency in German is considered as a big plus.
WE OFFER
Please note that benefits may vary by location. Feel free to reach out to your recruiter for more details
- Hybrid working policy
- Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
- A reputation for doing good. DEPT has been a Certified B Corp since 2021.
- Awesome clients. Whether big, small, local or global — at DEPT you'll get the opportunity to work with all of them. And we celebrate all of our successes together
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean?We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Online Retail Assistant
Posted today
Job Viewed
Job Description
The Desirable Candidate Should:
-Maintain a positive attitude & work well within a team.
-Work on own initiative.
-Excellent communication skills.
-Maintain a strong understanding of fashion & trend.
-Efficient IT skills.
-Full driving licence essential.
Primary Responsibilities:
-Packaging online orders.
-Quality checking items before dispatch.
-Responding to customer emails.
-Ensuring stock room is kept tidy & organised at all times.
-Ensuring stock quantities are correct on all items.
We look forward to hearing from you soon
Expected Working Days:
-Monday (Morning hours)
-Wednesday (Morning hours)
-Friday (Morning hours)
Job Type: Part-time
Pay: €13.50 per hour
Expected hours: 9 – 16 per week
Benefits:
- Employee discount
- On-site parking
- Store discount
Work Location: In person
Online Retail Sales Assistant
Posted today
Job Viewed
Job Description
Foy & Co Ltd have a job opening for a fixed term of 1 year in our Online Retail department in Ballybofey. We are looking for a someone with a keen interest in retail to join our team.
Primary Responsibilities:
Uploading products to our websites
Advise customers on choice of product
Checking of goods in, and arranging goods out.
Checking of stock deliveries for quantity & damages & reporting of same
Packing web orders
Provide excellent customer service with replying to customer queries, in quick and sufficient fashion
The desirable candidate must:
Have efficient IT skills
Have a keen eye for detail, attention to detail is vital
Have excellent communication skills
Proficient in English
Previous experience uploading products to websites is hugely beneficial
Keep shop areas clean & tidy
Keep store organised & clean
Must be a team player & willing to help in other departments, as required
Other duties as requested by management
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: From €13.64 per hour
Benefits:
- Employee discount
Experience:
- Sales: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Full Driving License (preferred)
Work Location: In person
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Software Development Manager, Amazon RDS and Aurora Developer Experince
Posted today
Job Viewed
Job Description
Description
Come and change the way our customers interact with relational database solutions at scale
The Amazon RDS and Aurora is one of the largest AWS businesses, providing super-simple provisioning and management for relational databases in the cloud. Customers can set up a new database with just a few clicks, and complex administrative tasks like scaling, fail-over, and monitoring are all handled in an automated fashion by our control systems.
As a software developer manager for the team, you will get to lead a team that designs, develops and deploys quality solutions that help Aurora improve on the developer experience. We strive to build generic, resilient components that both maximize business impact and ensure uninterrupted customer experiences.
The Amazon RDS and Aurora is a part of AWS Utility Computing (UC) which provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.
Key job responsibilities
The role encompasses people, product and project management together with technical leadership. As a manager within the team, you will have opportunities to set the teams' roadmap, and to work closely with support teams, senior engineers and other managers within the Amazon Web Services (AWS) organization.
Work/Life Balance
Our team puts a high value on work-life balance. Although the immediate team is located in the Dublin offices, we interact with teams across many other locations such as Seattle, Vancouver and Toronto. We try to keep core availability hours from 10 am to 4 pm and provide flexibility for people to structure their working hours around them.
On-Call Responsibilities
The position involves manager on-call responsibilities. We don't like getting paged, so we work to ensure that our systems are fault tolerant and that our alarms are well calibrated. When we do get paged, we work together to first mitigate and then resolve the root cause so we don't get paged for the same issue twice.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in engineering team management
- Experience in engineering
- Experience in leading the definition and development of multi tier web services
- Experience partnering with product and program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Development Centre Ireland Limited
Job ID: A
Software Development Manager, Amazon RDS and Aurora Developer Experince
Posted 19 days ago
Job Viewed
Job Description
Come and change the way our customers interact with relational database solutions at scale!
The Amazon RDS and Aurora is one of the largest AWS businesses, providing super-simple provisioning and management for relational databases in the cloud. Customers can set up a new database with just a few clicks, and complex administrative tasks like scaling, fail-over, and monitoring are all handled in an automated fashion by our control systems.
As a software developer manager for the team, you will get to lead a team that designs, develops and deploys quality solutions that help Aurora improve on the developer experience. We strive to build generic, resilient components that both maximize business impact and ensure uninterrupted customer experiences.
The Amazon RDS and Aurora is a part of AWS Utility Computing (UC) which provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.
Key job responsibilities
The role encompasses people, product and project management together with technical leadership. As a manager within the team, you will have opportunities to set the teams' roadmap, and to work closely with support teams, senior engineers and other managers within the Amazon Web Services (AWS) organization.
Work/Life Balance
Our team puts a high value on work-life balance. Although the immediate team is located in the Dublin offices, we interact with teams across many other locations such as Seattle, Vancouver and Toronto. We try to keep core availability hours from 10 am to 4 pm and provide flexibility for people to structure their working hours around them.
On-Call Responsibilities
The position involves manager on-call responsibilities. We don't like getting paged, so we work to ensure that our systems are fault tolerant and that our alarms are well calibrated. When we do get paged, we work together to first mitigate and then resolve the root cause so we don't get paged for the same issue twice.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in engineering team management
- Experience in engineering
- Experience in leading the definition and development of multi tier web services
- Experience partnering with product and program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Retail Online Senior Customer Service Specialist
Posted today
Job Viewed
Job Description
Inspired by Apple's commitment to exceptional customer experiences, the Retail Customer Care (RCC) team delivers seamless support for the Apple Online Store. As a Senior Customer Service Specialist, you'll be a key player in our Retail Online team, handling escalated issues and complex cases to ensure customer satisfaction.
Description
You will act as the primary point of contact for customers, taking ownership of challenging situations and driving them to resolution. Your work will directly contribute to maintaining the high standards of the Apple Online Store experience.
Responsibilities
- Manage and resolve escalated customer issues originating from frontline support teams.
- Develop creative and effective solutions for complex customer problems, ensuring complete resolution.
- Proactively manage customer cases involving exceptional circumstances, maintaining consistent communication via email and phone.
- Identify emerging customer trends and recommend process improvements to enhance the overall customer experience.
Collaborate cross-functionally with various teams to prevent and resolve escalations efficiently.
Minimum Qualifications
- Fluency in French and English is essential.
- Minimum 2 years of experience in a call center or customer support environment.
- A passion for delivering outstanding customer service and exceeding expectations.
- Excellent communication skills, both written and verbal, with the ability to communicate confidently and enthusiastically.
- Strong analytical, organisational, and administrative abilities.
- Exceptional attention to detail.
- Adaptable and willing to embrace new challenges and responsibilities.
- Proven ability to prioritise tasks, manage time effectively, and meet deadlines.
- A collaborative team player with a resourceful and flexible approach.
- Demonstrated ability to solve complex problems and find effective solutions.
- High level of computer literacy.
Preferred Qualifications
Experience in second-level support is highly desirable.
Submit CV