368 Application Engineer jobs in Ireland

NUACOM is an Irish company established in 2009 and is quickly becoming the leading B2B Cloud Business Phone System provider in Ireland. The vision of the company is to leverage the latest technologies to build amazing live communication tools for businesses around the world.

High demand for our services is driving our current growth and we are looking for ambitious and talented people to join our team.

We are seeking an experienced Application Support Engineer to provide exceptional support to NUACOM's customers. This role requires a proactive, customer-focused individual with a strong technical background in VoIP systems, cloud telephony, or business communications. The ideal candidate will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

Job Description

In this role you will be mainly required to perform the following duties:

• Provide first-line support for NUACOM's VoIP and cloud communication services.
• Respond to customer inquiries via email, phone, and chat, ensuring timely and effective resolutions.
• Troubleshoot technical issues related to VoIP setups, integrations, and network configurations.
• Escalate complex issues to next level when necessary while maintaining ownership of customer interactions.
• Assist customers with integrations into their CRM, helpdesk, or collaboration platforms (e.g., HubSpot, Microsoft Teams, Salesforce, Zoho).
• Engage with the end-user in a professional and empathetic manner and lead to the issue resolution
• Continuously learn the product and contribute to the knowledge base.
• Responsible for number porting

Job Requirements

Must have:

• Excellent verbal and written skills (English).
• Work experience with support or development for: B2B telecom, SaaS, hosted or on-premise phone systems (PBX), VoIP, UCaaS, SIP or WebRTC Protocols.
• CCNA certified
• Familiarity with troubleshooting network-related issues (e.g., latency, jitter, firewalls, and NAT settings).
• Experience with structure cabling
• PC and Internet skills should be at "Advanced User Level".
• Diploma or reputable Certification in Computer Sciences.
• Ability to work independently while collaborating effectively with a remote team

What we offer

• Great work conditions. Well located office in a modern building in Maynooth off the M4, away from the traffic.
• Career growth, upskill training and study support.
• Fair remuneration and year-end rewards.
• Private medical insurance scheme.
• Company social events.

Job Types: Full-time, Permanent

Pay: €30,000.00-€35,000.00 per year

Benefits:

• Additional leave
• Company events
• Flexitime
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Application question(s):

• Are you CCNA certified?

Experience:

• Network support: 1 year (preferred)
• Cabling: 1 year (preferred)

Work Location: In person

Overview
We are looking to add a business support analyst to join the existing EOT reliability team. You will work in a heavily business focused technology environment managing multiple responsibilities that demand a strong sense of urgency and focus to ensure that the performance and stability of our proprietary trading systems as well as the related hardware is optimized.

You will work closely with Traders, Development, Delivery and Engineering teams to dig into the data available through queries and scripts, in order to resolve issues.

In This Role You Will

• Address queries and investigate issues from Traders.
• Act as primary escalation point for these issues.
• Troubleshoot and optimize our proprietary applications.
• Real time monitoring - You will look at a number of monitoring applications displaying a live view of the trading environment (both software & hardware), responding if a piece of hardware dies or software crashes to get it back up and running.
• Responsible for deploying, reviewing, and testing changes to the production trading environment inclusive of business, software and hardware changes.
• Work on both short & long-term projects
• Collaborate with Development, Delivery and Engineering teams to deliver new and improved functionalities to the trading environment.

What We're Looking For

• Degree in a technical or business discipline or equivalent industry experience of 3+ years.
• Excellent analytical & troubleshooting skills.
• Experience with Change Management and Incident Management Procedures.
• Experience of technical documentation & support cases.
• Financial systems experience.

Could Have

• Experience of working with and supporting a batch scheduling system.
• Knowledge of networked application systems to include exposure to technologies such as databases (e.g. Oracle, MySQL) and Server OS (e.g. Windows, Linux).
• Knowledge of scripting (e.g. Windows Batch, PowerShell, Python, SQL)
• Experience of system monitoring tools, such as Splunk or Check_MK.
• Financial Trade Floor experience is a plus but not essential, training will be provided.

Personal Attributes

• Candidates must be a self-starters with demonstrated initiative and a drive to deliver outstanding solutions and possess a proven record of seeking continuous improvement and implementing best practice in a technology environment
• Strong decision making skills. Candidates must be able to assess situations to determine the risks and options, and effectively communicate clear and timely decisions.
• Excellent communication (verbal and written) – possess an ability to convey complex subjects in a clear and concise manner
• Candidates must have a proven ability to work under pressure and to tight deadlines
• Excellent attention to detail – thorough in all work carried out
• Excellent collaboration and interpersonal skills are key to building strong working relationships. Candidates must have the ability to establish and maintain positive working relationships with all stakeholders in order to achieve results.
• Teamwork – working together to meet deadlines
• Excellent time management, organization and prioritization skills
• Flexibility – all members of the team participate in early morning and out of hours schedules
• Desire to learn and improve skills and knowledge

Susquehanna is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.

If you're a recruiting agency and want to partner with us, please reach out to . Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.

Opportunity

Want to learn about biometric verification and work with the latest generation of smartphone technologies? Interested in learning new platforms and new technology? This is the job for you Daon is an innovative provider of award-winning biometric identity assurance software products and services focused on meeting the needs of governments and large commercial organizations worldwide.

We are currently looking for a highly motivated Application Support Engineer to join the Support team in our Dublin's office.

Your Contribution

The Application Support Engineer position is critical for maintaining high-quality support services and ensuring the technical needs of customers are met efficiently. This role delivers value by resolving customer issues, maintaining system reliability, and contributing to a seamless user experience, which directly supports customer satisfaction and retention. With the company's continued growth, the position also helps uphold service level agreements (SLAs) and ensures the support team can handle increasing demand effectively.

Key Responsibilities

• Provides comprehensive and professional customer support to ensure customer satisfaction.
• Triaging new support incidents, testing biometric sample applications with our Native and Web SDKs, and providing customer solutions either directly or via escalation processes.
• Maximizing customer satisfaction on application development issues by understanding our customer's needs, consulting with our software development team, and providing technical solutions.
• Support readiness testing of new product releases, its documentation, SDKs, and sample apps.
• Delivering and tracking Daon IdentityX software releases and documentation to customers.
• Building customer reference environments in AWS using the Daon sample mobile apps as health checks.
• Authoring, publishing, and updating knowledge base articles and web content.
• Tracking and managing Daon and third-party software licenses.
• Administer and improve our Customer Support Portal and other business tools.
• Participate in the on-call weekend rotation as remote support for the global "follow the sun" model.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Responds promptly to customer inquiries.
• Communicates with customers through various channels, chat, email & phone.
• Obtains product mastery to respond to customer concerns promptly and accordingly.
• Keeps records of customer interactions, transactions, comments/complaints/feedback
• Regularly Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.

You have:

• Bachelor's or Master's Degree (preferable in Computer Science, or related field)
• 5 to 7 years' experience in a similar role preferred.
• Extensive hands-on experience in technical support and operations teams.
• Proven ability to troubleshoot, debug, evaluate, escalate, and resolve software issues.
• Background in customer/product support roles, with strong collaboration skills across teams.
• Experience using support channels such as email, ticketing systems, and live web sessions.

More precisely, you have following skills and knowledge:

Programming & Scripting:

• 1+ years of experience writing Python scripts and applications.
• Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
• Strong scripting skills in PowerShell and Bash.

Mobile Development & Support:

• Experience in Mobile SDK integration, testing, or development.
• Familiarity with mobile app development languages such as Swift/Objective-C and Java/Kotlin.
• Expertise in supporting mobile application development, testing, and troubleshooting.

Web Technologies & APIs:

• Solid understanding of RESTful APIs and ability to create/execute REST web service calls for testing.
• Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

Database & System Administration:

• Basic SQL knowledge and scripting (Oracle, MSSQL, MySQL).
• Proficient in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
• Prior experience with Java-based infrastructure (JVM troubleshooting, interpreting Java error messages).
• Proficiency in AWS services: EC2, RDS, VPC, S3, Route53.

Join the brightest minds from around the globe as we build the future of digital identity

Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading global asset managers

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today.

At PGIM, You Can

As part of the PGIM Private Capital (PPC) Information Technology & Services team, we support PGIM Private Capital with both vendor and internally designed applications, processes and reporting. We are looking for a seasoned, hands-on technologist with a strong background in designing and building modular, scalable, and intuitive systems using various technologies to support our team based from our Letterkenny office on a hybrid basis. You will showcase your success through collaboration, ownership and innovation. Your knowledge in emerging trends and practices will evoke stimulating discussions around optimization and change to help keep our competitive edge. This rewarding opportunity will enable you to have an impact in our organization, so if this sounds exciting, then PGIM Private Capital might be your place.

What you will do

• Troubleshoot and resolve support issues as needed
• Analyze business requirements and help to determine implementation strategies
• Build and maintain positive relationships with Information Technology team and business partners
• Manage multiple tasks and projects simultaneously
• Leverage past experience to resolve problems or generate new ideas
• Perform adequate unit testing on developed code
• Contribute in building solution architecture proposals, design discussions, and code reviews
• Provide technical support for production issues resulting from new deployments or other scenarios, and implementing fixes to prevent future outages

What you can expect

• Create, enhance, and support internally developed applications that support PPC's overall investment process by providing the capability to capture key information, enable workflows and approvals, and expose data through reporting and analytics tools.
• Be part of a team that works with Business Analysts, Investment Professionals, Operations, Quality Assurance Testers and other System Professionals.
• Provide comprehensive consultation on all phases of the project development cycle, work closely with other members of the development team, help translate business requirements into technical solutions, and assist with identifying and steering the direction and selection of platforms, languages, and tools.
• Create generic, reusable code stacks when appropriate and/or integrate purchased solutions.
• Document, unit test, and provide on-going support for the applications.
• Work closely with management to help formulate strategic architectural decisions which will support current and future business needs, and influence the technical direction of system implementations.
• Knowledge of design patterns, best practices, and Software Development Lifecycle is required.

What you will bring

• Experience working on development of web-based and distributed applications.
• Strong experience in C# (including .NET 8), HTML, and JavaScript/TypeScript.
• Previous experience with Power Platform solutions, including Power Apps, Power Automate, and Power BI for building scalable business solutions is an advantage.
• Proficiency in database design, development, integration, and reporting using SQL Server (knowledge of SSIS and SSRS is a plus).
• Experience with Service-Oriented Architecture (SOA) technologies such as Web API, WCF, and microservices.
• Ability to effectively troubleshoot and perform root cause analysis in distributed systems.
• Experience with cloud-based architecture and modern development frameworks.
• Knowledge of Microsoft Fabric for data integration and communication across multiple platforms is a plus.
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.

What will set you apart?

• Knowledge of development methodologies (Agile, Scrum, etc.) is a plus
• Strong interpersonal and communication skills

• Ability to effectively troubleshoot and perform root-cause analysis

• PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
• Annual Leave of 23 days at full pay.
• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
• Annual Bonus Programme & Shop LK Vouchers: Along with an annual bonus employees are rewarded with Shop LK vouchers which are paid tax free.
• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee's salary.
• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

About PGIM Private Capital

PGIM Private Capital is the private capital investment arm of PGIM and one of the largest private debt investors in the world across more than 1,000 companies globally. PGIM Private Capital invests annually in privately placed senior and mezzanine financings with middle-market companies. Our expertise, analysis, and experience drive everything we do. We strategically target select global markets to offer unique deal flow to investors and prospective issuers. Our team is comprised of bright, focused professionals who collaborate at all levels to manage originations and a private debt portfolio across investment grade, high yield, and mezzanine investments. We invest in the potential of our employees by offering them large-scope, small-team emphasis on collaboration, and commitment to a healthy balance between a professional and personal life. We challenge you as an individual so you can make real contributions while you grow your capabilities.

Our team is comprised of bright, focused professionals who collaborate at all levels to manage originations and a private debt portfolio across investment grade, high yield, and mezzanine investments. We invest in the potential of our employees by offering them large-scope, small-team emphasis on collaboration, and commitment to a healthy balance between a professional and personal life. We challenge you as an individual so you can make real contributions while you grow your capabilities.

Learn more about PGIM Private Capital

About PGIM – Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.33 trillion in assets under management as of June 30th, 2024. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants' gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.

Job Title
- Applications Engineer

Reports to
- Engineering Manager

Type:
Long Term Contract

Summary

Your role will encompass maintaining software solutions, fault finding issues, reviewing code, supporting new automated systems and training engineers on code review.

Key Areas of Responsibility:

• Technical Support & Troubleshooting: Provide ongoing support to users, diagnosing and resolving application-related issues promptly.
• Performance Monitoring: Regularly assess application performance, identifying areas for optimization and implementing necessary enhancements.
• Provide Applications Technical leadership from an engineering perspective.
• Review code on old machines and insert comments on blocks.
• Train engineers on code troubleshooting techniques.
• All other duties as assigned

Qualifications, Knowledge & Skills:

• Level 8 Degree in Mechanical Engineering or relevant discipline or equivalent technical experience is required.
• Has minimum of 4 years' experience in a manufacturing environment.
• Strong communication and influencing skills with both internal and external.
• Proficiency in programming languages such as Siemens, Allen Bradley, Rockwell Studio, Mitutibi, Beckhoff, Fanuc and ABB controls.
• Capable of working as part of a multi-disciplined team in an aggressive, dynamic and results motivated environment
• Good knowledge on how to access panels and access the software system.
• Demonstrable strong analytical & problem solving skills, a process improvement orientation, and the ability to handle multiple tasks in a fast-paced environment
• Demonstrable ability to work autonomously
• A team player, with a flexible approach.

About MSS

MSS is a leading supplier of mechanical &electrical support systems in Ireland. As we continue to expand, we're focused on driving operational excellence through innovation, efficiency, and high performance. Founded in 2001 and has grown into trusted name in mechanical and electrical support systems.

In 2025, we joined forces with MÜPRO Group an international leader in fixing technology

Role Overview

We are looking for an Application Engineer responsible for end-to-end technical project support—from planning and structural analysis to CAD design, documentation, and on-site consultation—for customer-specific solutions. The position requires close collaboration with sales, project management, and R&D teams to ensure seamless execution of complex projects and customer satisfaction. Responsibilities include creating technical drawings, performing structural calculations, managing key customer projects, and providing expert training and support.

Job Responsibilities

• Close collaboration and coordination on all product-related matters with project managers, sales managers, technical sales managers, and sales staff, as well as expansion of technical customer support within the region.
• Creation of MSS specification texts for planners and architects for tender purposes.
• Handling projects from design and construction to on-site consultation/acceptance, structural analysis, and project costing.
• Technical support for internal and external sales teams, engineering offices, and key accounts.
• On-site inspection of specific customer complaints (e.g., potential application errors), including reporting and documentation.
• Conducting technical discussions with service providers and suppliers; attending trade fairs.
• Execution of CAD-assisted project design, creation of construction drawings using CAD.
• Preparation of application-specific and production drawings.
• Performing preliminary structural calculations and verifications.
• Development of technical documentation for customers, planners, and field staff.
• Conducting on-site and phone-based construction consultations.
• Producing manufacturing drawings for in-house production and for suppliers.
• Providing technical input to the "Tools and Software" department.
• Preparing drawings for quotation and inquiry purposes.
• Project management and coordination of major customer projects.
• Technical leadership and coordination of small project-related teams.
• Conducting customer and planner visits in coordination with the sales team.
• Delivering customer training, seminars, and internal staff workshops.
• Close collaboration with national and international sales, as well as with Research & Development, on product-related topics and developments.

Requirements

• University degree in Building Services Engineering, Mechanical Engineering, or similar field
• Minimum 2- 3 years in a comparable position
• IT Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), CAD software (AutoCAD / INVENTOR / Revit), SAP, CRM (SBC)
• Proficient in CAD software (e.g., AutoCAD, SolidWorks) for design and drafting.
• Experience with structural analysis and preliminary calculations.
• Familiarity with technical documentation, tender specifications, and project costing.
• Understanding of construction methods and materials.
• Proven ability to manage and coordinate complex projects across different stages.
• Experience leading small technical teams and collaborating with cross-functional departments.
• Strong interpersonal skills for working with internal teams, customers, planners, and suppliers.
• Comfortable conducting site visits, customer trainings, and technical discussions.
• Ability to handle customer complaints, provide technical support, and develop tailored solutions.
• Skilled in analysing application errors and providing actionable feedback.
• Experience in construction, manufacturing, or a related industry is a strong advantage.
• Familiarity with industry standards, regulations, and product development cycles.

What We Offer

• Competitive salary
• Bonus
• Cycle to Work Scheme
• Daily food+ Snacks
• Death in Service Benefits
• 21 days of holidays+ 2 company days

Equal Opportunities

MSS is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace in accordance with Irish employment law. We welcome applications from all qualified candidates regardless of age, gender, marital status, family status, sexual orientation, religion, disability, race, or membership of the Traveller community.

If you require any reasonable accommodations during the recruitment process due to a disability or health condition, please let us know and we will do our best to support your needs.

Job Type: Full-time

Benefits:

• Bike to work scheme
• On-site parking
• Work from home

Work Location: Hybrid remote in Dublin 24, CO. Dublin

Title: Applications Engineer

Location: PEM Galway Status: Permanent

Department: Applications Engineering

Report to: Applications Engineering Manager

PennEngineering is a leader in the design and manufacture of specialty self-clinch fasteners and are committed to providing quality, value added products and services. The PEM Europe Applications Engineering Department is responsible for the design, development and commercialization of innovative fastening solutions for European and global markets. This fulltime position within our Applications Engineering Team requires a self-motivated individual that can identify new application opportunities and conceptualize new ways to solve fastening problems for our customers. Responsibilities include all activities related to the selection, specification and sale of the company's products and solutions.

Essential Functions:

·Design, develop, introduce, modify, improve, and/or advance fastening solutions to potential customers who may have an application but who have not yet identified a suitable solution.

·Support sales activity for key customers with technical calls and visits as and when required.

·Coordinate testing required for prototypes, pilot production and final customer acceptance.

·Coordinate the development activities within the business including Manufacturing, Purchasing, Quality, Sales & Marketing, Finance and Installation equipment dept.

· Generate manufacturing costs and submit to pricing co-ordinator.

· Prepare APQP packs for weekly APQP meetings and circulate minutes from the meeting.

· Provide technical support to customers/distributors and to Regional Sales Managers.

· Generate, plan and conduct training with new and key distributors and customers.

Other Duties:

· Communicate with all business levels of support functions including management.

·Provide in-house training in Application Engineering and PEM product and solution offerings.

·Travel and promote PEMs Application Engineering and product development offering, including new product releases to external customers.

· Visit customers and Authorised Distributors as necessary.

·Undertake research to support the learning of new processes, products and technologies.

Requirements:

· Third level degree in Mechanical Engineering or equivalent.

· 1-3 years engineering experience.

· Application Engineering skills with proven track record solving problems and working in or with a cross functional team.

· Proficient with Solid Modelling software (Pro/E preferred), Microsoft Office.

· Experience with engineering tools such as SPC.

· Experience using Business software (ERP systems, JDE preferred).

· Finite Element Analysis, desirable.

·Must be able to use laboratory testing tools as required (e.g. hand tools, tensile tester, hardness test equipment).

·Excellent written and verbal communication skills to interpret and communicate data accurately.

· Ability to read and understand technical drawings and specifications.

· Flexibility in schedule to allow for travel.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Galway, CO. Galway: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Mechanical engineering: 2 years (preferred)

Work Location: In person

Title: Applications Engineer

Location:   PEM Galway Status: Permanent

Department:  Applications Engineering Report to:   Applications Engineering Manager

PennEngineering is a leader in the design and manufacture of specialty self-clinch fasteners and are committed to providing quality, value added products and services. The PEM Europe Applications Engineering Department is responsible for the design, development and commercialization of innovative fastening solutions for European and global markets. This fulltime position within our Applications Engineering Team requires a self-motivated individual that can identify new application opportunities and conceptualize new ways to solve fastening problems for our customers. Responsibilities include all activities related to the selection, specification and sale of the company's products and solutions.

Essential Functions:

• Design, develop, introduce, modify, improve, and/or advance fastening solutions to potential customers who may have an application but who have not yet identified a suitable solution.
• Support sales activity for key customers with technical calls and visits as and when required.
• Coordinate testing required for prototypes, pilot production and final customer acceptance.
• Coordinate the development activities within the business including Manufacturing, Purchasing, Quality, Sales & Marketing, Finance and Installation equipment dept.
• Generate manufacturing costs and submit to pricing co-ordinator.
• Prepare APQP packs for weekly APQP meetings and circulate minutes from the meeting.
• Provide technical support to customers/distributors and to Regional Sales Managers.
• Generate, plan and conduct training with new and key distributors and customers.

Other Duties:

• Communicate with all business levels of support functions including management.
• Provide in-house training in Application Engineering and PEM product and solution offerings.
• Travel and promote PEMs Application Engineering and product development offering, including new product releases to external customers.
• Visit customers and Authorised Distributors as necessary.
• Undertake research to support the learning of new processes, products and technologies.

Requirements:

• Third level degree in Mechanical Engineering or equivalent.
• 1-3 years engineering experience.
• Application Engineering skills with proven track record solving problems and working in or with a cross functional team.
• Proficient with Solid Modelling software (Pro/E preferred), Microsoft Office.
• Experience with engineering tools such as SPC.
• Experience using Business software (ERP systems, JDE preferred).
• Finite Element Analysis, desirable.
• Must be able to use laboratory testing tools as required (e.g. hand tools, tensile tester, hardness test equipment).
• Excellent written and verbal communication skills to interpret and communicate data accurately.
• Ability to read and understand technical drawings and specifications.
• Flexibility in schedule to allow for travel.

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity

You will join the Payments product group and work with our engineers and product managers to be the voice of the customer and ensure we are aware of, and fixing their pain points. On your journey, you will become a subject matter expert in Checkout and Payment areas, making sure we can always take payments from the end clients, pay the money out to the salons, or refund it if needed.

We're already processing money in the billions (), so this is a position with a lot of impact. Excellent communication is essential in a dynamic environment. You will be deeply emerged in product development teams and report into our engineering manager who will support your growth as a support engineer and on your potential future path.

What You'll Do

Deliver a high standard of technical customer service and building strong customer relationships

Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools

Be part of a team of software engineers, attending daily stand-ups, and planning sessions

Investigation of uncaptured payments in the system to make sure we capture all the funds we're meant to receive and don't block funds we're not meant to keep

Escalation of appropriate issues to the Product and Development teams

Creating and maintaining concise and clear knowledge articles

Show curiosity and willingness to learn the technical details behind our systems; dive deep with engineers to understand how things work, ask questions, and build enough technical knowledge to act as a strong shield for the team

Who You Are

You have application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering

Experience with relational databases (e.g. MySQL, Oracle)

Experience working with REST API (JSON)

Ability to read and analyse application and/or database logs and use observability tools to spot issues, support troubleshooting, and grow as a strong technical partner to the team

Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues

Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed

Ability to adapt quickly to changing priorities and customer needs

Growth mindset - willingness to hone and develop your skills

Basic understanding of fundamentals of programming

Desirable Skills

Knowledge of the fundamentals of card payments processing

Technical knowledge and/or experience with ecommerce and checkout processing

Experience with one or more SAAS logging or reporting platforms

Experience working with applications deployed on AWS Infrastructures

Working knowledge of Java

Working knowledge of frontend technologies (HTML / Javascript / Ember / React Native

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.