29 Application Specialist jobs in Ireland

Field Application Specialist

Dublin, Leinster Danaher Corporation

Posted 17 days ago

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Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimising the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Applications Specialist (FAS) at Beckman Coulter Diagnostics is responsible for delivering exceptional customer service by commissioning and supporting our diagnostic instrumentation. This includes leveraging our extensive assay menu, comprehensive training programs, and robust troubleshooting resources to ensure optimal system performance.
As part of the European Implementation Team, the FAS will be based in Ireland, supporting local customers and making a direct impact on patient health and overall well-being. At Beckman Coulter, our vision is to relentlessly re-imagine healthcare-one diagnosis at a time.
You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing front line support by resolving customer(s) problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems. If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organisation - read on.
This position will be remote, with travel to Cork and Kerry.
In this role, you will have the opportunity to:
+ Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
+ Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our Customers that meet their requirements and that of our company.
+ Provide excellent professional support and training to Beckman Coulter's customers.
+ Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience.
+ Develop commercial awareness through cross functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.
The essential requirements of the job include:
+ University Scientific degree + proven experience in chemical chemistry and immunoassays laboratory
+ Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
+ Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
+ Ability to work flexible hours as per the business needs.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Hold a current valid driver's license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
FAS operate independently within their geographic territory; however we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone and laptop.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Application Specialist, Ultrasound

Dublin, Leinster Medray Imaging Systems

Posted 2 days ago

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JOB TITLE: APPLICATION SPECIALIST, ULTRASOUND REPORTS TO: Sales Director, Ireland LOCATION: Dublin/Leinster based Role Covers Republic of Ireland HOURS: Part time (3 days/week) JOB SUMMARY: The Application Specialist is responsible for providing pre- and post-sales support to Medray customers on Ultrasound Products. They develop and deliver technical training plans in Image and workflow optimization. They also support Ultrasound Sales and Applications. KEY ACTIVITIES: High Quality Customer Training and support in Application. Customer assistance in Image Optimization process. Demonstrate features and benefits of products at trade shows, seminars, customer sites, etc. Provide support to the Sales team where required. Detect Application deficiencies and escalate where necessary. Self-training on Software changes. Drive escalations according to defined process. Provide detailed reports of Applications training and/or visits and record in CRM system. Work with Project Managers to ensure sufficient resources available. Collect and provide user feedback to help enhance or develop future products. EXPERIENCE/QUALIFICATIONS: Clinical background with 2+ years relevant modality experience. Educated to degree level or equivalent in Clinical Sonography. Good knowledge of equipment. Expert knowledge of Ultrasound exams, environment, and workflow. Excellent English language skills, both written and oral. REQUIRED COMPETENCIES: Strong team player. Excellent communication skills including the ability to engage with all relevant stakeholders. Experience of working cross-culturally would be an advantage. Excellent and effective organisational, time management and planning skills. Willing to travel territory covers Republic of Ireland. May involve overnight stays.
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Finance System Analyst

Dublin, Leinster Staycity

Posted 2 days ago

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Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice. Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. We are looking for a Finance System Analystto join our Finance Team. The Business Central Systems Specialist will be responsible for the ongoing configuration, maintenance, and improvement of our Microsoft Dynamics 365 Business Central environment. This role will act as the in-house expert for Business Central, ensuring the system is optimised to support business needs, driving enhancements, and co-ordinating with external vendors and developers. Key responsibilities: System Administration - Configure, maintain, and optimise Microsoft Dynamics 365 Business Central, including security, workflows, UI enhancements, and system performance monitoring. Configuration & Development Oversight - Lead new module and feature setups, manage BC AppSource extensions, and coordinate with internal teams to define requirements. Vendor Management - Direct and quality-check work from external Business Central developers to ensure deliverables meet business and technical needs. Testing & Quality Assurance - Develop and execute test plans, review results, and approve changes before deployment. Troubleshooting & Support - Act as the primary escalation point, resolving system errors, configuration issues, and data discrepancies, and tracking stability metrics. Training & Enablement - Create training materials, deliver sessions, and promote best practices for Business Central use across departments. Reporting & Automation - Create insightful reports and dashboards in Power BI, develop process automations using Power Automate, and leverage M365 Copilot to enhance Business Central efficiency. Continuous Improvement - Drive process optimisation, promote best practices, and contribute to future ERP and finance system projects. Required Skills & Experience 2+ years' experience administering or configuring Microsoft Dynamics 365 Business Central or similar ERP. Proven ability in system configuration, maintenance, and troubleshooting (non-developer role but with strong technical and functional knowledge). Strong understanding of finance processes (O2C, P2P, R2R). Experience managing user permissions, workflows, and UI changes. Skilled in gathering requirements and producing clear, detailed specifications for external ERP developers. Skilled in liaising with and managing external ERP vendors and developers. Strong experience in drafting and executing test plans for ERP changes. Excellent problem-solving and analytical skills. Strong communication skills and ability to work cross-functionally. Desired Skills Power BI report creation and data modelling. Experience with Power Automate for ERP process automation. Familiarity with installing and managing BC AppSource apps. Understanding of applying Microsoft 365 Copilot to ERP solutions. Project management skills for ERP enhancements and rollout. Qualifications Bachelor's degree in Information Systems, Finance, Computer Science, or a related field. Microsoft Business Central certification (functional consultant or similar) preferred. Start your Staycity Group journey today! Take the leap and click "apply" now!
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SAP Application Support

Limerick, Munster Verizon

Posted 2 days ago

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When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Job Description: We are seeking a dedicated and experienced Engr III - SAP Application Support Analyst with a strong focus on Materials Management (MM) to join our dynamic Business Systems and Intelligence (BSAI) team. In this role, you will be crucial in ensuring the stability, performance, and continuous improvement of our SAP ECC or S/4HANA environments and their integrated systems. You will play a vital role in troubleshooting complex issues, supporting critical business processes, and contributing to the evolution of our enterprise systems. What you'll be doing. Provide expert-level production support for SAP ECC or S/4HANA, with a primary focus on Materials Management (MM) modules. Investigate, analyze, and resolve complex application defects and incidents reported by business users or identified through monitoring, ensuring timely resolution within defined SLAs. Perform comprehensive root cause analysis for recurring issues and collaborate with functional teams, technical developers, and Basis teams to implement sustainable solutions. Support key integration points between SAP and other critical business systems, including 3PL (Third-Party Logistics) systems, Ariba, external platforms like Mirakl, and various upstream/downstream applications. Assist with the testing and validation of system enhancements, upgrades, patches, and disaster recovery activities to ensure system integrity and business continuity. Develop and maintain documentation for support processes, troubleshooting guides, and system configurations. Collaborate closely with Technical Project Management (TPM) teams to understand new project designs, ensure error handling is robust, and facilitate smooth post-hypercare transitions to steady-state support. Participate in on-call rotations or provide after-hours support for critical production outages, system slowdowns, and urgent incident resolution. What we're looking for. You're a proactive problem-solver with a strong understanding of SAP landscapes, particularly within Materials Management, and a passion for ensuring seamless business operations. You thrive in a fast-paced environment and are adept at collaborating with cross-functional teams. You will need to have: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent practical experience. Solid hands-on experience in SAP Application Support for either SAP ECC or S/4HANA environments, with demonstrated expertise in the Materials Management (MM) module. Proven experience in troubleshooting, defect resolution, and root cause analysis in a complex SAP landscape. Solid understanding of key SAP MM functionalities, as well as their integration with other modules such as Sales & Distribution (SD) and Finance (FI/CO). Experience with SAP integration technologies (e.g., IDocs, APIs) and troubleshooting integration failures. Strong analytical skills with the ability to translate business requirements into technical solutions. Excellent communication (written and verbal) and interpersonal skills, with the ability to explain complex technical issues to non-technical stakeholders. Ability to work effectively both independently and as part of a global team, coordinating with diverse stakeholders across different time zones. Experience with defect tracking and change management tools (e.g., Jira, ServiceNow). Even better if you have: Familiarity with supply chain processes, inventory management, and 3PL integrations in a telecommunications context. Experience with Ariba or other Source-to-Pay processes. Prior experience in a multinational company. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. To Apply Please forward your CV via the APPLY Now button below.
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Application Support Analyst

Limerick, Munster Verizon

Posted 2 days ago

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When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing. We're excited to announce an incredible opportunity for a passionate professional to join us in the Verizon Ireland Global Supply Chain, Sourcing and Sustainability group. You will contribute efforts on operational support for the organization and clear application issues and working in a cross-functional and cross-organizational environment (including Third party partners) to facilitate and deliver operational resolutions. You will also work with end-users to answer questions and help resolve first-level issues on application support matters as well as partnering with our Global Technology Services colleagues when additional assistance is needed to resolve application issues tied to functionality and/or interfaces. Understanding operational business challenges across Global Supply Chain, Sourcing and Sustainability. Identifying, owning and resolving application fallout errors and driving resolutions to gaps in application functionality. Testing functionality on fixes, enhancements or new releases prior to end-user acceptance. Creating documentation related to upcoming functionality releases. Creating and delivering training to end users. What we are looking for: You'll need to have: A degree in Business Information Systems, Technology or a related discipline. Even better if you have: Related co-op or internship experience, with proven project and work experience. Exposure, knowledge or proficiency in SAP application suites (S4 HANA, Ariba, IBP) or similar Enterprise Software systems. Working knowledge or proficiency in SQL. Experience in troubleshooting and analyzing issues. Strong organisational skills. Experience using Google G-Suite Applications and Microsoft Office Applications. Experience in system testing. Good team player, well organized and self-starter. Ability to work independently and within a team in a fast-paced environment. Strong interpersonal communication skills with ability to multitask Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. To Apply Please forward your CV via the APPLY Now button below.
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IT Business Application Support

Dublin, Leinster CBRE

Posted 1 day ago

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IT Business Application Support
Job ID
228600
Posted
16-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Dublin - Dublin - Ireland
**Purpose** **of** **Job**
We are seeking an Intermediate IT Business Application Support specialist to join our dynamic team. In this intermediate-level role, you will provide hands-on support and enhancements for critical business applications, with a particular focus on Microsoft Power Platform (Power Apps, Power Automate, Power BI), Safety Culture systems (e.g., iAuditor, safety tracking tools), and other enterprise systems. You will be responsible for building, customising, and extending applications that enhance and streamline business processes.
You will work closely with stakeholders across departments to ensure applications are functioning efficiently, troubleshoot user issues, maintain data integrity, and assist in developing low-code/no-code solutions that improve business operations.
The ideal candidate will have extensive experience in designing and developing solutions using the Microsoft Power Platform, with a strong focus on Canvas Apps, Dataverse, Sharepoint, Power Automate and PowerBi.
**Responsibilities** **include:**
**Provide day-to-day support for users of Power Platform solutions (Power Apps, Power Automate, Power BI), Safety Culture platforms, and other key business applications.**
+ Troubleshoot application issues, manage incident tickets, and ensure timely resolution.
+ Collaborate with business unit teams to gather requirements, improve workflows, and enhance user experience.
+ Maintain documentation, user guides, and training materials for supported applications.
+ Deliver training for system use to onsite staff, new hire training, and any continuing training for all staff on site.
+ Design, develop, implement and maintain Power Platform solutions utilising Model-Driven Apps, Canvas Apps, Dataverse, Sharepoint Power Bi, Power Automate workflows and related tools.
+ Collaborate with stakeholders to understand requirements and translate lean designs into technical solutions.
+ Ensure solutions are scalable, secure, accessible, and aligned with best practices using Power Platform.
+ Monitor system performance, identify areas of improvement, and assist in implementing optimisations.
+ Work with IT and vendors to resolve application-related issues and coordinate integration with other systems.
+ Engage with team members and stakeholders in a professional, consultative, and proactive manner.
**Qualifications** **and** **Experience:**
**Required:**
+ 2-4 years of experience in a business application support or systems analyst role.
+ 2+ years' experience with Power Platform
+ Solid experience with Microsoft Power Platform (especially Power Apps, Power Bi and Power Automate).
+ Familiarity with Safety Culture tools (e.g., iAuditor, safety incident reporting tools, or similar platforms).
+ Understanding of IT service management practices (e.g., ticketing systems, incident/change/problem management).
+ Strong analytical and troubleshooting skills.
+ Ability to communicate effectively with both technical and non-technical stakeholders.
+ Able to work efficiently in a fast-paced, high through-put work environment.
+ Excellent Customer Service skills.
+ Accountability and ownership for assigned tasks.
+ Strong work ethic, with the ability to work alone, as well as in a team environment.
+ Strong attention to detail while still being able to complete work within set timelines.
+ Strong desire to learn and excel as an individual and team member.
+ Polished and professional communication via phone, email and IM.
**Preferred:**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ Power Platform Certification
+ Experience with database queries (e.g., SQL) and other Microsoft 365 tools.
+ Exposure to other enterprise business systems.
+ Knowledge of business process mapping or workflow automation.
+ Strong understanding of Critical Environments works and the logistical requirements to support that work.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Senior Manager Application Support

Limerick, Munster Verizon

Posted 2 days ago

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When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing. As a Senior Manager for Applications Support you will be responsible for overseeing multiple teams that focus on fallout error support, correction and reconciliation as well as ensuring their timely will oversee a team of subject matter experts responsible for the application support as well as identifying trends to fallout and working towards a standard role requires extensive partnering within Global Supply Chain, Sourcing and Sustainability (GSSCS) along with IT and solution providers offering cloud-based software, 3rd party developers and a variety of stakeholder groups across Verizon . Your team's are the first line of support to the larger GSSCS team and in some instances the larger Verizon enterprise. This position is a strategic role and is the catalyst for driving continuous improvement of supply chain processes and solutions. Responsibilities also include organizational leadership, metrics tracking, crisp and clear support documentation, business process subject matter expertise to implement solutions, data quality management, and communication of the improvement initiatives. This is a high impact, highly visible, multi-business/multi-region position in the Global Supply Chain organization. You are a key member of a leading-edge team responsible for the successful execution of system transactions across Verizon's Global Supply Chain, Sourcing and Sustainability organization. What we're looking for. You'll need to have: Bachelor's degree or relevant work experience Relevant work experience within a similar role Experience in Supply Chain, Sourcing and/or Sustainability operations Experience with process design, reviews and improvement strategies Experience with direct people management, including leadership of diverse global teams Proven experience building deep relationships and driving strong collaboration Even better if you have one or more of the following: Master's degree Strong executive presence, with proactive sense of ownership and a keen eye to look ahead, plan and execute Proven experience in leading complex projects by bringing together the right perspectives, identifying roadblocks and integrating feedback from clients and team members Excellent organizational, interpersonal, communication, negotiation, and operations skills Experience in supporting SAP tool suites (S4 HANA, Ariba, IBP, MDG) Experience using Google G-Suite Applications and Microsoft Office Applications Ability to meet deadlines and manage multiple projects with frequent interruptions Proven ability to lead and motivate others If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. To Apply Please forward your CV via the APPLY Now button below.
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Application Delivery and Support Associate

Dublin, Leinster CBRE

Posted 10 days ago

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Application Delivery and Support Associate
Job ID
233190
Posted
11-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology, Facilities Management
Location(s)
Amsterdam '- Noord-Holland - Netherlands, Berlin - Berlin - Germany, Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland, Dublin - Dublin - Ireland, Edinburgh - Scotland - United Kingdom of Great Britain and Northern Ireland, Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Madrid - Cundinamarca - Colombia, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Newcastle upon Tyne - England - United Kingdom of Great Britain and Northern Ireland, Newquay - England - United Kingdom of Great Britain and Northern Ireland, Paris - Ile-de-France - France, Rome '- Lazio - Italy, Southampton - England - United Kingdom of Great Britain and Northern Ireland, Vienna - Wien - Austria
**About the Role:**
As a CBRE Application Delivery and Support Associate, you will provide first-line support of business applications to internal and external end users.
This includes support for users, integrations and implementations as well as development support such as product documentation, product testing, report creation and managing business requirements.
**What You'll Do**
_External (User) Support_ :
+ Log and track basic problems and work tickets.
+ Monitor progress made on timely user request resolution.
+ Gather and review data to identify and solve complex problems that arise with little or no precedent.
_Internal (Dev) Support:_
+ Work across Teams to support configurations and Integrations.
+ Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions.
+ Perform system acceptance testing, user training, and application documentation.
+ Work in coordination with development team to manage change control and new feature rollouts.
_Training / Communication:_
+ Conduct Initial Training and refresher training for external and internal user groups
+ Supply information to Stakeholders regarding the tech applications and related business processes.
+ Work with communications teams to market features, rollouts and business processes as required.
_Adoption / Compliance:_
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
+ Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage.
+ Work with Core Team to manage compliance requirements around system users.
**What You'll Need:**
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts across technology including database management, Application design, API Integration and user acceptance testing.
+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Advanced organizational skills with an inquisitive mindset and a keen attention to detail.
+ Excellent communication skills
+ Experience with SmartSheet and Workflow / RPA systems a Plus.
+ Experience in the Life Sciences / Lab Services field a Plus.
+ Coding Experience a Plus.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Technical Support Engineer

Cork, Munster NetApp

Posted 1 day ago

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**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Technical Support Engineer

Cork, Munster NetApp

Posted 1 day ago

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Job Description

**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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