215 Associate Engineer jobs in Ireland
Associate Fire Engineer
Dublin, Leinster
Jensen Hughes Inc.
Posted 1 day ago
Job Viewed
Job Description
Associate Fire Engineer
Dublin, Dublin, Ireland
**Company Overview**
Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering - a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields - from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.
Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.
At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.
Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.
**Job Overview**
Jensen Hughes has a rare and exciting opportunity for a talented Associate Fire engineer to join our Dublin team and help us drive excellence across our projects and deliver world-class life safety solutions to our diverse client base in 2024. This is a key hire for our ever expanding Dublin team . You will not only lead on some of the industry's most exciting projects but also have a key role in shaping the future talent within our teams through mentorship and development opportunities.
Our Dublin team have had a record-breaking year with some truly impressive successes to shout about, now is a great time to join us.
**Why join us to grow your career?**
+ What if I told you 74% of our current Directors/Technical Directors in the UK & Ireland started their career with us as graduates? Exciting right!
+ We are the largest fire consultancy in Europe with offices located in Belgium, Finland, Italy, and the UK & Ireland. Our reputation for providing innovative, design-focused solutions has made us the consultant of choice for many of Europe's leading property clients.
+ As a Fire Engineer you will be an integral part of a dynamic technical team, working with our experienced Engineers alongside other teams including our Forensics division you will work on the industries leading technical projects.
+ Working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team that always strives to do the right thing for our people, clients and communities.
+ You will be given early the opportunity to progress rapidly. Jensen Hughes encourages all Engineers to achieve chartered status and offer help and support during the process
**Responsibilities**
+ Will be responsible for managing large and complex projects to ensure successful delivery to important clients.
+ Will have the opportunity to work on a huge portfolio of projects across Ireland and anywhere in the World, involving all kinds of buildings.
+ Will be proficient in Computational Fluid Dynamics (CFD) modelling and analysis for smoke movement.
+ Will be able to develop and use other forms of Computer Modelling software such as CFAST, Pyrosim and Pathfinder to provide alternative fire engineering solutions.
+ Will to be able to manage personnel in a team of engineers in addition to mentoring and training graduates.
+ Will be client facing and will need to have the relevant experience and confidence to deal with construction related queries.
+ Will need to have on-site experience and must know how to carry out fire safety surveys on various building types.
+ Will have a responsibility on Business Development and finding new clients to help grow the business.
**Requirements and Qualifications**
+ A background in fire engineering preferably within a consultancy environment
+ A Bachelors degree or higher within Fire engineering or similar
+ Ideally working towards becoming a Chartered engineer
+ The right to work in Ireland
**Our People Are Our Greatest Asset**
At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.
**Our UK and Ireland Benefits Include:**
+ Private medical insurance
+ 33 days paid time off with an additional day after 3 years
+ Industry-leading contributory pension scheme
+ 4x life assurance
+ Income protection scheme
+ Discretionary bonus scheme
+ Employee assistance programme
+ Enhanced parental-related pay
+ Recognition and reward programmes to celebrate team efforts
+ Access to extensive technical training and resources
**Supporting Your Work-Life Balance**
We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:
+ Flexible working hours and patterns including early Friday finish
+ Flexible holiday use over Christmas/New Year
+ Enhanced holiday entitlement after three years
+ The option to carry over up to five unused holiday days into the next year
**A Commitment to Continuous Improvement**
Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company's long-term goals.
#LI-KH1
**_Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._**
The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.
*Policy on use of 3rd party recruiting agency for direct placements
Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.
Create a Job Alert
Interested in building your career at Jensen Hughes? Get future opportunities sent straight to your email.
Dublin, Dublin, Ireland
**Company Overview**
Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering - a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields - from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.
Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.
At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.
Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.
**Job Overview**
Jensen Hughes has a rare and exciting opportunity for a talented Associate Fire engineer to join our Dublin team and help us drive excellence across our projects and deliver world-class life safety solutions to our diverse client base in 2024. This is a key hire for our ever expanding Dublin team . You will not only lead on some of the industry's most exciting projects but also have a key role in shaping the future talent within our teams through mentorship and development opportunities.
Our Dublin team have had a record-breaking year with some truly impressive successes to shout about, now is a great time to join us.
**Why join us to grow your career?**
+ What if I told you 74% of our current Directors/Technical Directors in the UK & Ireland started their career with us as graduates? Exciting right!
+ We are the largest fire consultancy in Europe with offices located in Belgium, Finland, Italy, and the UK & Ireland. Our reputation for providing innovative, design-focused solutions has made us the consultant of choice for many of Europe's leading property clients.
+ As a Fire Engineer you will be an integral part of a dynamic technical team, working with our experienced Engineers alongside other teams including our Forensics division you will work on the industries leading technical projects.
+ Working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team that always strives to do the right thing for our people, clients and communities.
+ You will be given early the opportunity to progress rapidly. Jensen Hughes encourages all Engineers to achieve chartered status and offer help and support during the process
**Responsibilities**
+ Will be responsible for managing large and complex projects to ensure successful delivery to important clients.
+ Will have the opportunity to work on a huge portfolio of projects across Ireland and anywhere in the World, involving all kinds of buildings.
+ Will be proficient in Computational Fluid Dynamics (CFD) modelling and analysis for smoke movement.
+ Will be able to develop and use other forms of Computer Modelling software such as CFAST, Pyrosim and Pathfinder to provide alternative fire engineering solutions.
+ Will to be able to manage personnel in a team of engineers in addition to mentoring and training graduates.
+ Will be client facing and will need to have the relevant experience and confidence to deal with construction related queries.
+ Will need to have on-site experience and must know how to carry out fire safety surveys on various building types.
+ Will have a responsibility on Business Development and finding new clients to help grow the business.
**Requirements and Qualifications**
+ A background in fire engineering preferably within a consultancy environment
+ A Bachelors degree or higher within Fire engineering or similar
+ Ideally working towards becoming a Chartered engineer
+ The right to work in Ireland
**Our People Are Our Greatest Asset**
At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.
**Our UK and Ireland Benefits Include:**
+ Private medical insurance
+ 33 days paid time off with an additional day after 3 years
+ Industry-leading contributory pension scheme
+ 4x life assurance
+ Income protection scheme
+ Discretionary bonus scheme
+ Employee assistance programme
+ Enhanced parental-related pay
+ Recognition and reward programmes to celebrate team efforts
+ Access to extensive technical training and resources
**Supporting Your Work-Life Balance**
We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:
+ Flexible working hours and patterns including early Friday finish
+ Flexible holiday use over Christmas/New Year
+ Enhanced holiday entitlement after three years
+ The option to carry over up to five unused holiday days into the next year
**A Commitment to Continuous Improvement**
Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company's long-term goals.
#LI-KH1
**_Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._**
The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.
*Policy on use of 3rd party recruiting agency for direct placements
Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.
Create a Job Alert
Interested in building your career at Jensen Hughes? Get future opportunities sent straight to your email.
This advertiser has chosen not to accept applicants from your region.
0
Associate Facilities Engineer
Limerick, Munster
Regeneron Ireland DAC
Posted 11 days ago
Job Viewed
Job Description
Within this role you will be responsible for providing engineering support, troubleshooting, subject matter expertise to the Facilities Operations, Utilities and HVAC teams. Your remit will include designing, specifying and commissioning new and renovated biopharmaceutical utilities and HVAC equipment and leading small to mid sizes projects. As an Associate Facilities Engineer, a typical day might include, but is not limited to, the following: Designing and specifying cGMP clean/grey utilities, & HVAC equipment, piping, ducting and/or controls Leading small-to-mid sized projects and contributing to design review, site acceptance and installation of equipment Problem solving for complex issues with plant equipment issues and associated systems, identifying and recommending corrective actions Supporting QA Validation by preparing design documents and assisting in protocol execution Supporting investigations of utility systems, and control system anomalies as well as safety incidents Implementing corrective/preventative actions for existing equipment and maintenance processes Preparing engineering evaluations and test plans for and executing modification change control documentation Interpreting P&IDs, equipment/system layouts, wiring diagrams and specifications in planning and performing maintenance and repairs This role might be for you if: You possess a proactive can-do attitude You have excellent written, verbal and interpersonal communication skills You have the ability to effectively interact across the organisation You have strong analytical and organisational skills To be considered for this opportunity you should have a BS/BA in Mechanical engineering or equivalent #REGNIRLTO Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U. positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
Cork, Munster
NetApp
Posted 1 day ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
Cork, Munster
NetApp
Posted 1 day ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
Cork, Munster
NetApp
Posted 1 day ago
Job Viewed
Job Description
**Job Summary**
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German (B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German (B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Scientist
Abbott
Posted 4 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Cork, Munster
NetApp
Posted 5 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in English & German languages (must be fluent)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131163
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in English & German languages (must be fluent)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131163
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Manager
Danaher Corporation
Posted 17 days ago
Job Viewed
Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Manager
Cork, Munster
NetApp
Posted 19 days ago
Job Viewed
Job Description
**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Roscommon, Connacht
Westward Scania
Posted 2 days ago
Job Viewed
Job Description
Westward Scania is based in Strokestown since 1959 and is the distributor of Scania products in the Republic of Ireland since 1976. Scania is a leading manufacturer of transport solutions, specializing in trucks, buses, and industrial & marine engines. As a Technical Support Engineer, you will provide guidance to our dealer network on technical issues and use your skills to keep our customer uptime at maximum levels. Qualifications and Skills Qualification in HGVs, automotive transport or mechanical engineering Confidence to communicate and deal with people at all levels Strong analytical skills IT knowledge including Microsoft, Word and Excel Technical Report writing skills Key Responsibilities: Support our dealer network with technical issues and reporting to Scania HQ when necessary Supporting the flow of technical information and communications to our network and end users Work as part of a team on development projects for new products and services. Build a close working relationship with all internal departments to improve products and services Travel to our dealer network throughout Ireland providing support on technical issues and projects Undertake any other work as directed by their line manager in connection with their job as required
This advertiser has chosen not to accept applicants from your region.
9