41 Associate Specialist jobs in Ireland

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities:

• Work closely with the CEMEA Sales Dev & ECS Enablement Business Partners to understand the needs and priorities of the business and to support building and executing the enablement plan for the business.
• Serve as an authority on the production and delivery of enablement programs, and live Enablement events.
• Orchestrate and facilitate workshops that leverage global frameworks and Subject Matter Experts communities.
• Identify speakers, facilitators and teams involved in the organisation of the program, and adapt existing global content to address regional complexities (e.g. language, tool intricacies, etc.)
• Lead operations of in-region programs: Run registration, learner tracking, learner invites, Slack channels - handle all logistics, survey analyses and performance and impact tracking.
• Build and lead collaborations inside and outside of the CEMEA Business Operations team to ensure strong cross-functional collaboration. Networking and building trusted relationships and partnerships is key.

This is an office based position with a minimum required 3 days per week.

Skills and Requirements:

• Strong interest in facilitating and leading in-person enablement sessions and ideally 1-2 years of similar experience.
• Ability to use multiple communication channels in an impactful manner to convey key messages to collaborators across the organization
• Become program authority with ability to identify and propose solutions to regional teams and achieve desired outcomes
• Ability to quickly build trusted relationships and work effectively with cross-functional colleagues
• Self-motivated, accountable, detailed oriented, meticulous and resourceful
• Apply internal tools to track, report and analyse performance of programs
• Change oriented. Work effectively in the face of ambiguity, shifting priorities, and rapid change
• Ability to coordinate a variety of projects/programs and supporting tools simultaneously
• Bias for action with a strong sense of team and inclusivity

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Within this role you will be responsible for providing QA oversight and support to manufacturing activities, performs and leads activities in support of product release in accordance with mandated regulatory requirements, applicable policies and procedures as well as site expectations. This role requires to work shift which includes a mix of days & nights.

This is a shift position, including day and night shift.

As an Assoc QA Specialist a typical day may include the following:

• Providing QA oversight & support to manufacturing activities within the manufacturing areas to support: Issue resolution in conjunction with key stakeholders, including: Quality point-of-contact for troubleshooting and documentation of equipment/process/schedule disruptions, Triage of potential non-conformances including securing necessary documentation for investigation team in real-time, Support of/counter signing annotations, Perform area walkthroughs, Provide oversight and review of documentation for non-routine work such as Area in PAAS, Incursions, Changeover, Support Inspection readiness, Support SOP/Manufacturing Record review for usability and fitness for use, Participate in shift huddles to provide QA observations and QA perspective on containment for ongoing operations and activities
• Performing and leading consultation or advice in alignment with QA policies
• Representing Quality Assurance in support of complex and/or significant Deviations, Change Controls, CAPAs, etc. including active participation in investigation, evaluation, and problem resolution
• Representing the IOPS organization on behalf of QA with external partners to communicate IOPS QA policy and procedures
• Providing training and/or mentorship to employees, including providing insights and education on processes and procedures, and conveying expectations of QA organization
• Performing activities associated with disposition of product (e.g., manufacturing record review, document review, etc.)
• Reviewing and approves Regeneron controlled documents
• Reviewing and approves investigations associated with product or processes
• Continually evaluates Regeneron processes and procedures with an eye toward continuous improvement
• Participating in internal, regulatory and customer audits
• Performing additional duties as requested

• You have an understanding of biologics manufacturing operations
• You have excellent organisational skills and attention to detail is essential
• You have good written, verbal and interpersonal communication skills and the ability to optimally interact cross functionally.
• You have the ability to prioritise multiple assignments and changing priorities.
• You have the ability to learn and utilise computerised systems for daily performance of tasks
• You have the prioritise, manage multiple tasks, and meet deadlines

To be considered for this opportunity you must have a Degree or Masters in a scientific field. For Specialist level 3 years directly related experience is required and Sr Specialist you must have 5+ years experience relevant experience

Does this sound like you? Apply now to take your first step towards living the Regeneron Way We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Spotify Trust & Safety is dedicated to creating a platform that's safe for users and creators and true to our values.

We are looking for an outstanding
Associate Policy Support Specialist
to join our growing EMEA Policy Enforcement Operations team at Trust & Safety. In this role, you will support our day-to-day policy enforcement operations, including case review and moderation, responding to internal and external inquiries including high tier escalations and legal removals, and improving the effectiveness of moderation workflows.

Ideally, you will have experience in content moderation, content takedown workflows, crisis management and investigations within digital platforms.

What You'll Do

• Conduct objective and timely investigations into reported content to ensure compliance with Spotify's policies and regulatory requirements
• Triage and handle high profile and/or time-sensitive critical issues, including communication with internal and external partners
• Handle crisis management situations, including managing sensitive events and ensuring timely action and communication
• Support vendor and operations teams through enforcement guidance and training
• Analyze risk trends and track trends to identify patterns and inform operational strategies
• Work closely with key cross-functional partners to improve escalation processes, enforcement workflows, and tooling
• Translate content moderation insights into clear, actionable visualizations to guide decision-making
• Collaborate with policy teams and vendors to enhance operational efficiency by implementing process improvements and addressing root causes of complex cases
• This role will require some weekend or holiday coverage on an on-call basis

Who You Are

• Bachelor's degree is required
• At least 1 year of experience in Trust and Safety operations, supporting content moderation and safety issues (e.g. graphic violence, child exploitation, offensive or derogatory language, and other objectionable material)
• Fluency in both English and in German is required
• Proven experience driving urgent, high priority cases to resolution
• Demonstrate a strong sense of urgency in managing escalations effectively and efficiently
• Strong stakeholder management and interpersonal skills; excellent communication abilities to represent the team during escalations
• Ability to effectively synthesize complex information for diverse audiences
• Passionate about building a safe space for our users and creators
• Demonstrate a strong understanding of the online safety landscape, especially issues related to free-expression and the rapidly evolving regulatory space
• A team player with the ability to operate autonomously
• Strong time management and problem-solving skills with a keen attention to detail
• Highly adaptable to the evolving needs of the team and thrive in a fast-paced environment
• Experience with Salesforce, SQL, and AI tools are a plus

Where You'll Be

• This role is based in Dublin, Ireland.
• We offer you the flexibility to work where you work best There will be some in-person meetings, but it still allows for flexibility to work from home. We ask that you come to the office 2 to 3 times per week.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

Job Title:

Associate Technical Sales Specialist

Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Associate Technical Sales Specialist to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. Furthermore, we provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

As an Associate Technical Sales Specialist, you will help create new business by qualifying leads and driving several outbound campaigns.

Our Technical Sales Specialists demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a Sales Manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way, you will have access to excellent training opportunities to grow and enhance your skills and career.

At Concentrix, you can Own Your Future

You Will

• Deliver the budgeted revenue for the accounts within the assigned account base.
• Be a central point of responsibility for coordinating all client activities in the assigned account base on a peer selling basis
• Work with customer and operational teams to align the delivery of services and our client's Business relationship with the strategic needs of the customer.
• Expand the revenue stream, maximizing the financial return from these customers. Ensure that a holistic pipeline is developed within the customer base
• Develop new business and revenue opportunities within the assigned base
• Manage the peer level relationship between the customers and our client.
• Work with customer operational managers to align the delivery of services and the clients' relationship with the strategic needs of the customer.
• Inform the customer of new corporate capabilities and developments within our client's organization, and develop and propose new ideas to provide ongoing benefit.
• Manage the correct level relationship with the wider partner environment as it relates to the customer base and 3rd party providers.
• Coordinate administrative procedures and design ways to improve processes.
• Manage costs to ensure P&L margin is maximized

We Expect You

• To act as the central point of responsibility for the coordination of all our clients activities in the assigned account base on a peer level basis.
• To utilize customer engagement and update CRM to grow our customer base
• To work with third parties for all contract renewals
• To support in protecting and explaining our core revenue
• To support in delivering and exceeding revenue, mobile, ICT targets
• To support on pipeline management and weekly sales reporting
• To understand the customers' short, medium and long-term goals and strategic requirements to help our client to align our solutions and offerings to provide maximum value
• Promote the 'brand' by exceeding customer expectation and ensuring high levels of customer satisfaction.
• To protect revenues with solutions applying other departments and expertise to maximize our return.
• To ensure all forecasting and financial management is accurate and reflects the reality of the business with the customer.

You Have

• Background in sales and support, ideally within Telecoms/ICT
• Looked at ways to improve performance of the account team
• Worked within a large organization and Experience establishing communication and engagement with prospects, external customers and your team
• Experience with more complex solution sales with combined products and services and selling to larger organizations.
• Experience maintaining clean records of sales outreach and contacts in a CRM with reporting skills and ability to coordinate complex account relationships at senior level

You Will Get

• A Competitive Salary
• Employer Pension Scheme
• Private Health Insurance
• Employee Assistance Scheme
• Cycle to Work scheme
• Tax Saver Travel Scheme
• Continuous development planning

Location:

Ireland, Dublin -Santry

Language Requirements:

English

Time Type:

Full time

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Within this role you will be working as part of the Manufacturing Team to carry out tasks in line with the production schedule as directed by Team Leads and Supervisors.

As an Associate Biotech Production Specialist, a typical shift might include, but is not limited to, the following:

• Working as part of the Manufacturing team to carry out tasks in line with the production schedule as directed by Team Leads and Supervisors
• Monitoring production processes
• Participating in equipment start-up, commissioning, and validation activities
• Assisting with troubleshooting in case of equipment failure
• Performing manufacturing level maintenance on equipment
• Adhering to safety and GMP (Good Manufacturing Practice) requirements at all times when carrying out tasks
• Performing equipment cleaning, preparation and execution as well as completing associated documentation
• Performing various tests and in-process sampling
• Reviewing, editing and revising completed batch records, logbooks, and SOPs in accordance with cGMP standards
• Maintaining housekeeping in designated area and adhering to the clean standards of the facility

This Role Might Be For You If

• You possess excellent verbal and written communication skills
• You enjoy problem solving
• You demonstrate a can-do attitude
• You are proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• You demonstrate an ability to work within a successful team
• You can adapt to a changing environment and have the ability to adhere to a schedule

To be considered for this opportunity you should have a BS/BA in Life Sciences or a related field. Relevant experience may be substituted in lieu of the educational requirement.

Our site operates on a 24/7 basis, and we offer a number of different shift working patterns that could fit with your lifestyle

What is on offer?
You will be supported through a comprehensive onboarding programme which will include formal classroom learning along with on-the-job training all within an encouraging environment.

Benefits
Ensuring the health and well-being of our people is just as meaningful to us as the patients our life-transforming medicines serve. That's because we know caring for people around the globe should start with supporting our employees through our comprehensive compensation and benefits offering that includes:

• Competitive Salary
• Shift Premiums
• Annual Bonus
• Stock Schemes
• Employer Pension Contributions
• Education Assistance
• Generous Annual & Flexible Leave Programs
• Competitive Private Medical, Dental & Vision Plans
• Career & Personal Development
• Wellness Programs - Onsite Gyms & Fitness Classes
• Concierge Services – Onsite Beauty Therapist / Barber / Car Valet
• Community Volunteering
• Employee Interest Groups / Employee Teams & Clubs
• Employee & Family Events

Does this sound like you? Apply now to take your first step towards living the Regeneron Way We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Global Affairs

Trust & Safety

Permanent

Dublin

Spotify Trust & Safety is dedicated to creating a platform that's safe for users and creators and true to our values.

We are looking for an outstanding Associate Policy Support Specialist to join our growing EMEA Policy Enforcement Operations team at Trust & Safety. In this role, you will support our day-to-day policy enforcement operations, including case review and moderation, responding to internal and external inquiries including high tier escalations and legal removals, and improving the effectiveness of moderation workflows.

Ideally, you will have experience in content moderation, content takedown workflows, crisis management and investigations within digital platforms.

What You'll Do

• Conduct objective and timely investigations into reported content to ensure compliance with Spotify's policies and regulatory requirements
• Triage and handle high profile and/or time-sensitive critical issues, including communication with internal and external partners
• Handle crisis management situations, including managing sensitive events and ensuring timely action and communication
• Support vendor and operations teams through enforcement guidance and training
• Analyze risk trends and track trends to identify patterns and inform operational strategies
• Work closely with key cross-functional partners to improve escalation processes, enforcement workflows, and tooling
• Translate content moderation insights into clear, actionable visualizations to guide decision-making
• Collaborate with policy teams and vendors to enhance operational efficiency by implementing process improvements and addressing root causes of complex cases
• This role will require some weekend or holiday coverage on an on-call basis

Who You Are

• Bachelor's degree is required
• At least 1 year of experience in Trust and Safety operations, supporting content moderation and safety issues (e.g. graphic violence, child exploitation, offensive or derogatory language, and other objectionable material)
• Fluency in both English and in German is required
• Proven experience driving urgent, high priority cases to resolution
• Demonstrate a strong sense of urgency in managing escalations effectively and efficiently
• Strong stakeholder management and interpersonal skills; excellent communication abilities to represent the team during escalations
• Ability to effectively synthesize complex information for diverse audiences
• Passionate about building a safe space for our users and creators
• Demonstrate a strong understanding of the online safety landscape, especially issues related to free-expression and the rapidly evolving regulatory space
• A team player with the ability to operate autonomously
• Strong time management and problem-solving skills with a keen attention to detail
• Highly adaptable to the evolving needs of the team and thrive in a fast-paced environment
• Experience with Salesforce, SQL, and AI tools are a plus

Where You'll Be

• This role is based in Dublin, Ireland.
• We offer you the flexibility to work where you work best There will be some in-person meetings, but it still allows for flexibility to work from home. We ask that you come to the office 2 to 3 times per week.

Learn about life at Spotify

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Medtronic

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Our Purpose

The HR On Demand Support team is looking for an Associate Content Management Specialist who is interested in supporting the build, maintenance, data analysis, and ongoing enhancements of Medtronic's HR Portal. Join a team of innovative professionals who work to support a positive HR experience for our employees across the globe. As a successful Associate Content Management Specialist, you are end-user focused and creative every single day.

Medtronic's HR On Demand Employee Experience team is focused on creating a frictionless on-demand experience for our employees. Our HR Portal and HR Virtual Assistant delivers HR information to our 90,000+ employees on demand. We're continuously improving our content and enhancing the technology to deliver the best experience possible. We're a team who takes great pride in our world-class engagement, innovation, and inclusion scores and we know that with our dedicated and passionate team we can solve any challenge together. This role follows Medtronic's hybrid work model where you will work two days per week on-site and three days from a remote location.

Come for a job, stay for a career

A Day in The Life Of:

Responsibilities may include the following and other duties may be assigned.

• Engages with Medtronic customers, partners, employees, thought leaders and other stakeholders as appropriate to produce content.
• Utilises various sources of data and analyses information to assess and improve content relevance in key audiences.
• Partners with HR Portal team members to create and update content.
• Supports the build and maintenance of our team's HR systems and processes to meet team and internal customer needs and expectations.
• Executes business process improvements which includes overseeing feedback on the HR Portal, analysing metrics, monitoring search, and making business recommendations to improve the employee's experience.
• Supports and executes knowledge base data integrity processes to ensure content is regularly reviewed, accurate, and useful: this includes but is not limited overseeing naming conversations, formatting, hyperlinking, back-end system data.
• Resolves cases escalated to our team (2 – HR Customer Experience).
• Move with speed and decisiveness while still fostering belonging across key stakeholder groups.

Key Skills & Experience

MUST HAVE: MINIMUM REQUIREMENTS:

• Bachelor's degree in a relevant discipline.

NICE TO HAVE:

• Medtronic HR experience and process knowledge desired.
• Experience in ServiceNow.
• Competent in working on cross-functional projects.
• Research and data analysis experience.
• Ability to partner with a team of individuals and drive a project to successful completion.
• Highly organised, maintains rigor of process, and holds task owners accountable.
• Proven success in contributing to a team-oriented environment.
• Strong computer skills (Microsoft Word, Excel, PowerPoint, Visio, etc.).
• Competent in written and oral communication, particularly in English.
• Competent creating presentations, giving status updates, and facilitating cross-functional and cross-site meetings.
• HTML experience.

Medtronic offer a competitive salary and flexible Benefits Package

#IJ

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Berlni, Munich or Dublin
At Personio, customer success is at the heart of everything we do. As a Customer Support Specialist, you'll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value. You'll work closely with cross-functional teams and focus on customer happiness.

This is your opportunity to grow with a company that's transforming how businesses manage their people.

Role Responsibilities: What you'll do

• Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
• Improve our internal processes with your ideas and feedback
• Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
• Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
• Add value by identifying opportunities to educate customers on helpful features or add-ons

Role Requirements: What you need to succeed

• A university degree in economics or IT-related economics – or at least 1 year of experience as a Support Representative in a tech or SaaS company
• Excellent written and verbal communication skills in English & German
• A genuine customer-first mindset and a passion for helping others
• Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
• Adaptability — you're energized by a fast-changing environment and quick to learn new things
• A collaborative attitude — you enjoy working in teams and sharing knowledge
• A problem-solving approach — you dig into challenges to find solutions that stick
• Experience with customer support platforms (e.g. Zendesk) is a plus
• Motivation to grow in a dynamic, customer-obsessed tech company

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

In our Customer Quality Experience Management (CQXM) group, we focus on complaint handling and post market regulatory reporting activities for a wide range of Medtronic products. You will be part of a high performing Complaint Handling and Medical Device Regulatory reporting department, which provides value throughout the Product Life cycle through world class execution in Medical Device Reporting (MDR) and Vigilance compliance.

Come for a job, stay for a career

A Day in The Life Of:

• Co-ordination of complaint handling activities for a wide range of Medtronic products. This includes the receipt and documenting of incoming complaint events.
• Support Vigilance and Medical Device Report (MDR) programs including adverse event reporting, preparing documentation on adverse events and ensuring timely submission with relevant regulatory agencies.
• Support the response to any queries received from regulatory agencies in relation to complaint events or post market regulatory reports.
• Work cross-functionally to continually improve the complaint handling processes and methodologies.
• Leverage lean sigma methodologies to create significant and measurable process improvements.

Key Skills & Experience

• Qualified person to Bachelor's degree (Level 7 NFQ) in Engineering/Science or related discipline.
• Candidates with a clinical qualification (e.g. registered nurse or experience in physiological or clinical measurement science) will also be considered.
• 1-2 years relevant experience in a medical devices or related environment.
• Candidate must be a dynamic team player and can work effectively within cross-functional teams.
• Candidate must be able to think critically and make sound decisions.
• Candidate must be focused on patient safety and customer service, set high standards, instill operational excellence, drive accountability and model ethical behavior.
• Experience in Complaint handling or risk management would be an advantage.
• Candidates must be a good communicator and fluent in English, both in writing and speaking.

Medtronic offer a competitive salary and flexible Benefits Package

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.