96 Business Development Representative jobs in Ireland

Business Development Representative

GoTo

Posted 3 days ago

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**Job Description**
**Where you'll work:** Dublin or commutable areas.
**Sales at GoTo**  
At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower their day-to-day lives. We're constantly elevating our approach by leveraging the latest AI-driven tools-giving you the edge to identify opportunities, personalize outreach, and deliver meaningful results for our customers and partners. Here, creative problem-solving and data-backed insights go hand-in-hand, helping you prospect smarter and match our solutions to each unique need. Join us and be part of a company where innovation is at the core, and where your ambition helps shape the future of sales in an AI-powered world.
**Your Day to Day**   
**As a Business Development Representative you would be working on:**
+ Identify & create new sales opportunities from inbound and outbound leads.
+ Achieve monthly quota of passed closed opportunities.
+ Develop and implement strategies for outbound lead generation.
+ Deliver great results against defined KPI's including activities, lead generation, conversion, closing sales, and customer experience outcomes.
+ Execute marketing campaigns to increase new user acquisition and conversions and engage prospects and customers via telephone and online chat to qualify leads and drive conversions.
+ Collect, analyze and report data around performance, campaign, and operational execution.
+ Collaborate with team members and managers to develop strategies and improve ideas and execution that drive team success.
+ Provide amazing prospect and customer experiences and gain experiences to grow your career.
**What We're Looking For**  
**As a Business Development Representative, your background will look like** :
+ **_Must speak fluent English_**
+ 1+ years of business experience
+ Curious, motivated and results oriented.
+ Ability to quickly understand and demonstrate technology and business value propositions.
**At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life-at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:**
+ Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
+ Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
+ Tuition and reading reimbursement programs to support your continuous learning and professional growth
+ Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
+ Employee programs-including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program-to amplify your connection and impact.
At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive
benefits, wellness programs, and global opportunities for professional and personal development. By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career. Learn more ( .
At GoTo, we're bold enough to imagine a world of work without limits-where curiosity and AI-driven innovation fuel our constant growth. As the leader in cloud communications and IT, we solve real-world challenges through practical, cutting-edge solutions and an unwavering customer-first mindset. Our culture is rooted in inclusion, ownership, and transparency, fueling an environment where every voice contributes to both personal and collective achievement. Here, collaboration sparks bold ideas, and authenticity is celebrated-empowering you to adapt, evolve, and make a real impact. Join GoTo, and help shape the future of work while accelerating your own growth alongside exceptional people who are redefining what's possible.
GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.
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Business Development Representative

Cork, Munster Collins McNicholas

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Are you a proactive go-getter who thrives on seizing opportunities and maximising sales potential? Were partnering with an innovative client who is redefining their industry, tearing up the old rulebook, and setting new standards. Due to their continued expansion, they are looking for a driven Business Development Representative with a true hunter mentality to join their team in Wilton, Cork. This position will be a combination of on-the-road meeting potential customers as well as in-office work. As a Business Development Representative, youll be at the heart of their sales and commercial growth, driving new business, building strong relationships, and delivering on their promise of exceptional service. You will be a strategic thinker, full of ambition, and a desire to be successful. Key Responsibilities: Generate new sales through outbound calls, inbound leads, and targeted campaigns. Connect with prospects via phone, email, LinkedIn, and other channels. Build and run marketing campaigns, understanding the full marketing funnel. Learn and maintain in-depth knowledge of the service offering, industry trends, and competitive landscape. Qualify leads and initiate sales conversations with key decision-makers. Use CRM systems to maintain accurate client data and track performance. Contribute to breaking into new markets and spearheading regional/national campaigns. Collaborate with internal teams to ensure a seamless customer experience. Consistently meet and exceed sales quotas. Requirements: Exceptional people and communication skills. A true self-starter who is hungry to succeed. Strong planning ability always thinking a few steps ahead. Strong proficiency in Microsoft Excel and the ability to handle and interpret data. Confident presenting and influencing at all levels, including C-suite. Good at building relationships both internally and externally. A team player but can work independently to get things done. Open to change and implementing effective change across the divisions. IT literacy and the ability to handle electronic data. Flexible, adaptable, and resilient. For a confidential discussion and more information on the role, please contactMegan ODoherty Skills: Sales Business Development Excel Data Analytics
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New Business Development Representative

Dublin, Leinster Autodesk

Posted 27 days ago

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**Job Requisition ID #**
25WD90291
**Position Overview**
Our New Business Team concentrates on greenfield accounts, acquiring completely new customers across various industries. You will be at the forefront of expanding our reach and driving growth in uncharted territories.
The Business Development Representative (BDR) is an integral part of Autodesk's sales team, you will drive the initial stages of the sales funnel. You will focus on engaging prospective customers by responding promptly to inbound inquiries, qualifying leads, educating prospects, and scheduling meetings for Sales Representatives. You will develop a robust pipeline of leads, supporting Autodesk's growth by transforming prospects into opportunities through proactive outreach and strategic communication.
We support hybrid working, you will report to the Senior Director, Field Sales.
**Responsibilities**
+ **Respond to Inquiries:** You will engage with prospective customers through email, chat, and phone calls. Ensure timely and informative responses to inbound inquiries about Autodesk products
+ **Qualify Leads:** You will assess the needs and pain points of prospects to gauge their level of interest in Autodesk solutions. Use this information to qualify leads and identify those with the potential for conversion
+ **Build and Maintain Pipeline:** You will develop and sustain a pipeline of leads, ensuring consistent follow-up and nurturing practices to maintain engagement and interest
+ **Educate Prospects:** You will provide clear and concise details on Autodesk's product features and value proposition, guiding prospects through the initial sales process and preparing them for further engagement
+ **Schedule Meetings:** You will arrange appointments and meetings for Sales Representatives and Executives
+ **Achieve Outreach Targets:** You will meet or exceed your goals, including the number of calls, emails, and meetings booked, contributing to the team's sales objectives
+ **Record Keeping:** You will maintain comprehensive and accurate notes and records of all prospect interactions in the CRM. This ensures data integrity, proper tracking of leads, and facilitates informed strategic decisions
+ **Team Collaboration:** You will participate in team meetings, offer insights, and collaborate with colleagues to refine and enhance outbound sales strategies
**Minimum Qualifications**
+ 3+ year of experience in a business development or sales role, ideally in SaaS or construction technology
+ Experience with CRM software (e.g., Salesforce, HubSpot)
+ Excellent communication and interpersonal skills
+ Business fluency in English is mandatory. Fluency in German, French or Nordic languages is a plus
#LI-LH1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
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Business Development Representative - ROI

Dublin, Leinster Zellis Ireland Limited

Posted 2 days ago

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About the role As a key member of our Demand Generation team based in Ireland, you will play a vital role in driving both new business and nurturing existing lead pipelines to support Zellis' ambitious growth plans. Working to defined targets, you will generate qualified leads and build a robust sales pipeline through strategic inbound and outbound activities. In this position, you'll execute multi-channel demand generation strategies specifically designed to drive pipeline, while collaborating closely with our sales, marketing, and service teams to ensure alignment on revenue targets and lead quality metrics. Your success will directly contribute to our organisation's expansion by delivering high-quality opportunities that convert to business. Role accountabilities & Responsibilities In this role your key responsibilities will be: Lead Generation and Pipeline Building: Identify, qualify, and nurture high-quality leads through strategic inbound and outbound activities to consistently meet or exceed pipeline targets. Multi-Channel Campaign Execution: Implement and optimise demand generation campaigns across various channels to maximise lead acquisition and conversion rates. Sales and Marketing Alignment:Collaborate closely with sales, marketing, and service teams to ensure seamless handoff of qualified leads, maintain consistent messaging, and continuously improve lead quality metrics. Insights: Provide feedback on campaigns and intelligence gained from campaigns to the rest of the marketing team to improve performance. Skills & Experience Campaign Management:Demonstrated experience planning and executing multi-channel marketing campaigns with measurable results in lead generation and pipeline development. CRM/Marketing Automation Proficiency:Expert knowledge of marketing automation platforms and CRM systems (Preference HubSpot) to manage leads, track engagement, and measure conversion rates. Results-Oriented: Consistently focused on achieving or exceeding defined targets with a proactive approach to identifying opportunities and solving problems that impact performance. Collaborative Mindset: Ability to work effectively across departments, to align objectives, share insights, and collectively drive pipeline growth. Adaptability: Willingness to pivot strategies based on data and quickly adjust to changing market conditions or business priorities. Critical competencies Campaign Execution Experience in delivering a demand generation campaigns with measurable pipeline impact (3+years). Experience with lead nurturing workflows across digital marketing platforms. Experience in HR and Payroll or Enterprise software business development (2+ years). Sales & Marketing Integration Track record of meeting or exceeding shared revenue targets and lead quality metrics Good knowledge of Irish Market with HR/Payroll software experience - preferred. Demonstrates success in collaborative pipeline development with sales teams. Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; were proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis youll have the chance to stretch and challenge yourself in an environment thats varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, youll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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Business Development Representative -German

Dublin, Leinster Abrivia

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Job Title: Business Development Representative (German Bilingual) Location: Dublin City South (Hybrid) Salary: €40,000 basic salary + €0,000 bonus/commission (OTE ,000) Contract: Permanent We are looking for a driven and bilingual Business Development Representative to join a new and exciting global pilot team in Dublin. This is a fantastic opportunity for an individual with a passion for technology sales to represent one of the world's most innovative companies in mobility. In this "hunter" role, you will focus on the German market, engaging with customers through various channels like phone, email, and chat to generate interest in cutting-edge mobility devices for business. What you will do: Become a product expert, managing objections and conducting customer demonstrations. Prospect and hunt for new customers within the German market. Collaborate with cross-functional sales teams and manage your sales pipeline. Work to achieve daily Key Performance Indicators (KPIs) and sales goals. Utilize excellent sales skills to maximize sales attainment and conduct a solution sell. What you will need to succeed: Fluency in both English and German is essential. Proven experience meeting or exceeding SDR activity goals/quotas. A minimum of two years of sales experience, with B2B or telesales experience preferred. Familiarity with CRM platforms such as Salesforce or LinkedIn Sales Navigator is a plus. Strong business acumen and a keen interest in leading-edge technology. Excellent phone, writing, and listening skills with a professional telephone presence. The ability to quickly articulate technical and business value propositions via phone, email, and chat. This is a permanent, hybrid position based in Dublin City South with three days in the office and two days remote. If you are interested in this role please apply to Emily Mason via the attached link. Skills: Sales Account Management Lead Generation Benefits: Work From Home
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German Speaking Sales / Account Management

Dublin, Leinster Recruitment Plus

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Job Title: German Inside Sales Rep / Account Executive Salary: €55k-€65k plus bonus, hybrid, excellent pension, additional AL & others Job Type: Permanent Location:Dublin Ref: S011811 RecruitmentPlus on behalf of our market leading client are seeking a passionate and forward-thinking Sales professional who thrives on building and maintaining customer relationships through a consultative approach backed by industry knowledge. This is a fantastic opportunity to join a growing high-performing team to drive business growth in the EMEA region. You will benefit from working with a warm target market, strengthening existing relationships to take ownership of an assigned territory. This is truly a collaborative environment with ongoing training, access to the best resources and a high-energy, positive culture. Requirements: Fluent German language and comfortable with business level English language. 2+ years in a B2B sales or similar technical background. Hold a Degree or equivalent relevant experience, knowledge of/within Chemicals/ Chemical Engineering/Sciences is beneficial. Takes a consultative selling approach, builds strong relationships and takes accountability for management of accounts. Negotiate confidently, can problem solve and is an all-round excellent communicator across different channels. Sound knowledge and ability to use IT and Microsoft suite. Is driven to succeed working collaboratively and enjoys fast-paced, innovative environments. Key Duties & Responsibilities: Develops existing relationships with customers, gain a thorough understanding of their operation and seek to grow sales account through trust. Develop sound industry and market knowledge, consult with your customers providing genuine information, solutions and insights. Respond to incoming queries and identify new growth opportunities. Look ahead forsee and mitigate potential risks to customer needs and have solutions. Be aware of whats happening in the wider market, potential issues or new developments. Share knowledge internally. Negotiate according to company guidelines. Escalate challenges within timeframes and work to resolve. If you have the relevant qualifications and experience and are interested in this position, please apply now and Ciara who is based in our Northeast office will be in contact if you are suitable. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For detailson our privacy policy please click here: Skills: German Language Sales Rep Account Management Inside Sales Benefits: Work From Home
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Head of Account Management - EMEA

Dublin, Leinster €125000 - €150000 Annually Intercom

Posted 11 days ago

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permanent

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Join Intercom as the Head of Account Management for EMEA and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, second-line leadership position, you'll drive revenue growth across both SMB and Mid Market accounts, ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity-help build the AI agent category and shape the future of customer service.

What will I be doing?
  • Build and lead the EMEA account management organization across all major segments (VSB, SB, MM).
  • Lead, coach, and develop front line managers and teams responsible for all existing business revenue in EMEA, including both Small Business and Mid Market accounts (30+ sellers, 5 managers).
  • Define and execute the Account Management strategy, developing playbooks and territory plans that drive retention and expansion revenue.
  • Manage all planning, revenue forecasting, resource allocation, and investment planning across account management functions for EMEA.
  • Partner with global leadership on company-wide initiatives, representing the North America book of business in product roadmap discussions, pricing strategy, and more.
  • Work closely with the regional customer success organization to build and execute programs to drive customer health and utilization.
  • Build strategic relationships with top customers within EMEA.
What skills do I need?
  • 12+ years of experience in technology sales, with 5+ years leading high performing account management teams
  • 5 years of closing experience in IC capacity (ideally MM+)
  • 5 years of first line management experience (ideal candidate will have both SMB and MM+ in a rapidly growing business)
  • 2 years of second line management experience (ideally leading teams of different segments or tierings)
  • Deep renewals experience, ideally running renewals businesses of 8 figures
  • Strong program management experience, proven ability to take strategic programs through ideation to launch
  • Proven track record of building and scaling teams across multiple segments/customer tiers
  • Strong operational mindset-skilled at building scalable processes and driving efficiency
  • Strategic mindset with the ability to balance immediate revenue goals with long-term market development and ecosystem building
  • Executive presence and communication skills suitable for engaging with C-level customers
  • Familiarity with Command of the Message and MEDDPICC (or similar) a plus
  • Passion for AI and its transformative potential in customer service.

We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Team Lead, Customer Account Management UK

Dublin, Leinster U.S. Bank

Posted 8 days ago

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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
**Responsibilities**
+ Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
+ Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
+ Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
+ Implementing and optimizing processes related to customer service, identifying and resolving issues.
+ Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
+ Preparing reports on team performance and customer service outcomes
**Core** C **ompetencies**
**Drive for results -** Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
**Collaboration -** Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team's goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
**Agility & Innovation** Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.
**Talent Development & Engagement -** Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.
**Risk Management -** Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust** - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
**Experience & Qualifications**
+ 1-2 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Location** : Cherrywood, Dublin The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
**This role has been identified as Controlled** **Function ("CF 4 & CF7")** **under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI's Fitness and Probity Regime and the Conduct Standards (as applicable to the role).**
**Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
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Manager - Customer Account Management Team Ireland

Dublin, Leinster U.S. Bank

Posted 18 days ago

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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
This advertiser has chosen not to accept applicants from your region.

Manager - Customer Account Management Team Ireland

Arklow, Leinster U.S. Bank

Posted 18 days ago

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Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
This advertiser has chosen not to accept applicants from your region.
 

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