267 Business Systems jobs in Ireland

Work Location
:

Dublin, Ireland

Hours
40

Line Of Business
Technology Solutions

Pay Details
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description
CUSTOMER

• Develop effective and efficient solutions by researching/analyzing current state system processes and defining technology solutions options / recommendations working closely with key technology partners
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration
• Translate business requirements into detailed functional specifications taking into account non-functional requirements
• Capture and document the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
• Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
• May provide operational / process-related analysis and support to various extents

SHAREHOLDER

• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Continuously enhance knowledge of business domains and their products/services
• May support change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
• Adhere to the TD code of conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Breadth & Depth

• Sound to Advanced knowledge of system analysis process and techniques
• Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Advanced knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks
• Sound understanding of business supported and business analysis
• May act as a reference for Business Systems Analyst roles
• Leads system requirements management for moderate to high complexity/risk initiatives in alignment with strategies
• Identifies risks and impediments and leads problem resolution for complex issues
• Leads the identification, maintenance, and reporting of traceability of system requirements
• Work performed under minimal guidance and supervision
• Reports to a Manager or Practice Lead

Experience And / Or Education

• Undergraduate degree or Technical Certificate
• 3-5 years relevant experience
• Preference given to candidates who have experience working in Agile

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

ROLE RESPONSIBILITIES

·Analyse business needs through joint refinement sessions, meetings, and presentations.

·Assists PO in backlog management and refinement.

·Prepare and maintain documentation including technical requirements.

·Understands technical solution design and can communicate solution details to both business and technical peers.

·Identify process boundaries and develop opportunities to automate processes and functions.

·Develop requirements artifacts, system process flows and associated diagrams and ensures high level designs including architecture requirements are accurately documented and map to approved requirements.

·Conduct activity-based analysis of the system processes and to provide recommendations based on the findings.

·Assists in developing training documentation and proactive identification of additional documentation needs.

QUALIFICATIONS & EXPERIENCE

· BA/BS degree in business or technical related field, or business equivalent

· 3+ years' experience gained as a Business Analyst capturing analysing and documenting requirements.

· Experience creating functional and technical specifications to support the technology teams.

· Well versed in collaboration/tracking tools such as Confluence, Jira or equivalent

· Strong attention to detail and a passion to document as you go for future benefit.

· Experience in Agile/Scrum methodologies is a bonus (however not essential).

· Exposure to creating user stories as a follow on to requirement gathering is a big advantage.

· Strong communication skill and ability to work closely with stakeholders across the business.

· Domain knowledge of the insurance industry desirable (however not essential).

NICE TO HAVE

Bonus points for Insurance domain experience (such as working Policy administration systems, Online Quotation systems, CRM/Web Portals, or other equivalent products/services).

Fantastic opportunity for an experienced Senior Systems Analyst in Galway on contract basis (11 months)

Join our client's cool company and be part of a great team working with recent technologies.

This role is in Galway and on hybrid basis - best suited for candidates who live within commutable distance.

Why this role:

Cool company

Recent technologies

Great team

Complex projects

This is your opportunity to make a real impact by developing performance measurement and analytics software.

Key Responsibilities:

Collaborate with a talented team to develop software solutions.

Translate business requirements into technical specifications.

Create data flow and system diagrams to visualize complex processes.

Write complex SQL queries and engage with relational databases.

Actively participate in agile development processes, contributing to user stories and requirements gathering.

Important skills:

*Requirements gathering

*Firm understanding API's

*Writing stories in Jira

*Understanding complex UI applications

*Data mapping experience

Requirements:

Experience in large software projects focusing on requirements gathering and systems analysis.

Proficiency with tools such as JIRA and JIRA Align, particularly Scrum Boards.

Advanced SQL skills will be desirable

Excellent interpersonal and communication skills, with a knack for collaboration across teams.

Financial Services industry experience is a bonus, but not required.

Third-level qualification in Computer Science or equivalent IT qualification.

If this opportunity excites you, get in touch via email at Don't miss out on this chance to work with a fantastic team and thrive in a dynamic environment.

Adecco is an equal opportunity employer

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

Description
Business Systems Specialist

About Astellas
At Astellas we are making treatments that matter to people.

We are tackling the toughest health challenges putting the patient at the heart of every move we make.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.

We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients' lives.

From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.

The Opportunity
You are responsible for managing GMP and non-GMP documentation through the Electronic Document Management System (EDMS), covering the full lifecycle of controlled documents—both on-site and off-site. This includes issuance, storage, archiving, enforcing the document retention policy, and retrieving documents upon request.

You serve as the main point of contact for executing SAP functions, such as raising purchase orders, reviewing and approving invoices, setting up new vendors in SAP, and handling travel requests for personnel. You also oversee the control of consumable and general budgets and take the lead in implementing paperless systems within the plant.

In addition, you support the Systems group by developing your expertise in various software platforms through training and hands-on use of on-site computerized systems such as MES, PCS, BMS, and SAP.

Responsibilities

• Manage the full lifecycle of controlled documentation, including issuance, storage, retrieval, and compliance with document retention policies and regulatory requirements.
• Oversee EDMS and RIMs functions, periodic documentation reviews, and act as a document controller ensuring compliance with internal and external standards.
• Prepare and maintain procedures, reports, and other documentation as required.
• Facilitate user access requests and removals across electronic systems and support training initiatives on computerized systems (e.g., MES, PCS, BMS, SAP).
• Perform SAP-related tasks including PO creation, invoice approvals, vendor setup, and manage travel requests and budget control.
• Support and drive Operational Excellence initiatives, including process improvements to digitize and streamline manual systems.

Education

• B.S. in Business/Systems discipline or equivalent.

Additional Information

• This position is based in Tralee – Ireland
• This position requires you to be 100% on-site / in the office
• This position may require you to undertake international travel

What We Offer

• A challenging and diversified job in an international setting.
• Opportunity and support for continuous development.
• Inspiring work climate.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

POS-29603

HubSpot's Business Systems Analysts contribute to the mission of helping millions of organizations grow better by developing and supporting technology for HubSpot employees. The Partner Systems & Automation team is seeking a Business Systems Analyst to manage and scale internal systems for our partner programs, with focus on the App Partner Program, collaborating with stakeholders to continuously improve partner program systems. Business Systems Analysts focus on high-impact, large, cross-functional initiatives that solve pain points for partner operations teams. They also enable our employees to be more efficient in serving HubSpotters and partners bysimplifying and automating processes through low and no-code solutions.

In this role, you will

• Become an expert in our systems and have a clear understanding of the current pain points and business problems that the partner team is facing
• Identify opportunities to drive efficiency, continuous improvements and scale through automation and AI in our systems
• Work closely with business partners, PMs and engineers to understand problems and find the best available solution
• Collaborate with key stakeholders to define requirements and ensure alignment with the overall business/system strategies and planned projects
• Build customized solutions on our in-house and third-party applications
• Spec, build and monitor system integrations
• Coordinate and perform system testing to ensure requirements are met
• Relentlessly focus on quality and impact - quality of data, performance, user experience, etc.
• Leverage data to identify areas of high-impact

We are looking for someone with

• 3 years of relevant work experience as a Business Systems Analystor related field
• Experience implementing third-party systems and low-code/no-code automations
• Strong communication and organizational skills to be able to work with a variety of stakeholders
• Experience with data analysis and the ability to write, read and modify SQL queries
• Familiarity with data modeling, data integration, data transformation, ETLs and RESTful APIs
• Experience integrating AI Model APIs into existing systems (Via RESTful APIs or Workflow automation tools), including prompt engineering, error handling and performance optimization
• Experience with workflow automation tools and/or CRM systems framework
• Proven adaptability, such as pivoting your role, strategy, or perspective based on new information or business needs
• Empathy for our customers and end-users
• Strong technical acumen and enjoys digging into systems to understand and troubleshoot problems
• A knack for solving hard problems in a fast-paced working environment

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form .

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .

India Applicants: link to HubSpot India's equal opportunity policy here .

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

The Red Hat Sales Cloud team is looking for a Senior Business System Analyst, Salesforce to join us. In this role, you will work as a member of a highly dynamic and collaborative technical team. The team is tasked with design, development, and functional support for the Red Hat Sales Cloud (Salesforce Sales Cloud and Salesforce Marketing Cloud). You will implement and execute a strategy to help the team deliver high-quality products and build a quality-first culture within the development team. You will collaborate closely with Product Owner, Salesforce Engineers, Enterprise architects, and testing and support teams to execute and deliver solutions and tools in alignment with the organization's vision and strategy.

What You Will Do

• Work closely with global and regional stakeholders, development teams, and architects to solve business problems
• Writing user stories, acceptance criteria as per business needs
• Driving team refinement sessions and implement solutions using salesforce configuration
• Analyze business requirements perform gap analysis and root cause analysis
• Work with cross-functional teams to identify dependencies
• Ensure compliance with SOX, business controls, and IT general controls
• Identify system gaps and propose, design, and build solutions

What You Will Bring

• Graduate university degree in computer science, computer engineering, or a similar field
• 5+ years of SFDC experience
• Demonstrated experience working as part of an agile development team
• Experience with CI and CD tools like Git, VS Code, SonarQube, and the release process
• Solid knowledge of customer relationship management (CRM) software
• Understanding of the overall SFDC ecosystem
• Solid problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Desire to learn and apply new technologies
• Ability to learn quickly and master new skills as necessary
• Exemplary interpersonal skills
• Knowledge of Salesforce Sales Cloud

The Following Are Considered a Plus

• SFDC certifications
• Agile certifications

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application- General inquiries, such as those regarding the status of a job application, will not receive a reply.

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE
As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading global asset managers

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today.

At PGIM, You Can

What You Will Do
Our Technology Solutions Group is a dynamic, fast-paced environment, with exciting changes on the horizon under new senior leadership. We are looking for you to support and build out scalable applications for our Front Office stakeholder groups.

As a lead analyst in Front Office, you will play a pivotal role in the design and build of our products ensuring value and viability for our Fixed Income stakeholders. You will be accountable for the product's success from vision to execution, collaborating closely with empowered, cross-functional product teams to solve customer problems that align with business outcomes. You will partner with various functions and stakeholders to understand requirements and deliver valuable, viable, usable, and feasible solutions. You will also be responsible for providing L3 support for production incidents and learning. We want you to see this challenge as a unique and valuable opportunity, so if this sounds interesting, then PGIM could be the place for you.

This position is performed in a hybrid manner with a mix of work performed from our office in Letterkenny, Ireland and remotely.

What You Can Expect

• Will be taking responsibility and ownership of product initiatives working as part of a delivery team, collaborating with others to understand requirements, analyses and refine stories, design solutions, implement them, test them, and support them in production
• Collaborate with delivery team to build fixed income Front Office products (fixed income experience is a must) ensuring development follows modern coding practices and industry standards
• Develop high-quality, well-documented, and efficient business requirements adhering to all applicable company standards
• Communicate effectively to conduct walkthroughs with delivery team and stakeholders and capture requirements and business outcomes
• Collaborate with tech leads to define technical designs and work with other team members to understand the system end-to-end.
• Leading delivery team in backlog refinement and prioritization and sprint planning to refine and validate user stories with clear acceptance criteria
• Troubleshoot and resolve production incidents and service requests in a timely fashion
• Prepare and implement testing plans, develop unit tests, integration tests, and functional automation, researching and resolving problems identified during testing to ensure high quality results
• Will need strong SQL skills to conduct data analysis, including diving into code (Stored Proscs) to understand and extrapolate business logic and document data and application flows based on analysis
• Will be proactive in raising obstacles and calling out issues that may impact sprint delivery and action-oriented in ambiguous situations

What You Will Bring

• 8+ years of experience working in a technology role preferably in BSA/QA and/or application support
• Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa at various levels in the organization
• Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management team.
• Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills
• Ability to negotiate or persuade others in complex situations
• Ability to provide solutions to most business problems diverse in scope and serve as resource to others in the resolution of more complex issues
• Strong data evaluation and data mapping skills as well as interface mapping to databases and multiple internal and external applications
• Experienced with Databases and capable of writing SQL statements with knowledgeable about APIs and API interfaces
• Knowledge of Front Office Fixed Income Asset management environments, for example investment management, trade lifecycle, compliance, risk, financial reporting will be a plus
• Structured Product knowledge, specifically Intex is a strong plus.
• Team-oriented and collaborative approach with a demonstrated aptitude, enthusiasm and willingness to learn new methods, tools, practices and skills
• Strong research, analytical, investigation and troubleshooting skills with a hunger for continuous learning, constantly looking for opportunities to improve upon the status quo
• Experience with writing database queries using SQL (MS SQL preferred)
• Excellent documentation skills with ability to document processes, requirements, incident resolution steps etc.
• PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

About PGIM Fixed Income
PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. With 1000+ employees and $862Bn assets under management as of March 2025, the company has offices in Newark, London, Letterkenny, Amsterdam, Munich, Paris, Sydney, Zurich, Tokyo, Hong Kong, and Singapore. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency, and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow.

PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants' gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.

About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Are you passionate about optimizing business systems and enabling teams to deliver exceptional customer experiences? Join our dynamic Professional Services Operations team, and help shape the future of cybersecurity service delivery.

*About Us *
At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions.

*About The Role
We are looking for a
Business Systems Analyst *
to join our fast-paced, growing Professional Services Operations team. This is a high-impact role where you'll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes. You'll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment.

This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading
SaaS-based cybersecurity company
.

The right candidate brings a combination of
technical expertise, problem-solving skills, business process acumen, and a detail-oriented mindset
to drive operational efficiencies, and empower our consultants to deliver exceptional customer experiences. If you thrive in a dynamic environment and enjoy
building, testing, and optimizing
internal tools and processes to improve service delivery, come join us

*Key Responsibilities *

• Business Tooling & Technology Enablement
• Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
• Implement new tools that improve customers' implementation and consultative services experience, and streamline delivery, freeing up our consultants to focus on what matters
• Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting.
• Internal Utility & Tool Development
• Develop custom scripts, automation tools, or lightweight applications to enhance consultant productivity and improve business operations.
• Leverage APIs and automation frameworks to improve data synchronization, reporting, and process automation.
• Maintain and document internally developed tools to ensure usability and long-term supportability.
• Process Engineering & Optimization
• Build and maintain process workflows and standard operating procedures (SOPs) for the Professional Services team.
• Explore and implement Generative AI solutions to streamline documentation, reporting, and internal communications.
• Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations.
• Collaboration & Communication
• Provide training and documentation to end-users on new processes and tools.
• Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.

*Qualifications & Skills
Required *

• Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent work experience.
• Experience with Professional Services Automation (PSA) or Interactive Project Management (IPM) tools
• Experience with CRM systems (Salesforce preferred).
• Strong programming skills with experience in Python (preferred), JavaScript, SQL, or other scripting languages.
• Experience using Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise) to enhance productivity, automate documentation, or support decision-making.
• Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools.
• Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization.
• Excellent problem-solving abilities, adaptability, great communication skills, strong intrinsic motivation, a detail-oriented approach to solving problems, and experience working in a fast-paced, evolving organization.

*Preferred *

• Familiarity with automation and integration tools (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.).
• Understanding of cybersecurity concepts.
• Experience working within a Professional Services or Customer Success organization in a SaaS company.
• Familiarity with API development and integration for connecting business systems.
• Familiarity with web application frameworks (Django preferred).
• Experience with Smartsheet and Calendly.
• Experience with cloud platforms (e.g., AWS, Azure).

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us

• Competitive compensation
• Comprehensive benefits
• Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment (Remote options, hybrid schedules, flexible hours, etc.).
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to How to Apply Interested? Submit your application here https We can't wait to hear from you