73 Call Center jobs in Ireland
Customer Support Specialist
Kilkenny, Leinster
Abrivia
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Support Specialist Location: Kilkenny Working Model: 12-Month Contract Salary: Competitive plus benefits including pension contribution, paid sick leave, company events, gym membership Our client is seeking a confident and detail-focused Customer Support Specialist to join their is an excellent opportunity to work within a supportive and fast-paced environment where service excellence is at the heart of everything they do. About the Role: Working from their Kilkenny-based European headquarters, you will play a key role in managing customer communications, processing orders, and providing end-to-end support to ensure a seamless client experience. This is a people-focused role that requires a professional and proactive approach, strong communication skills, and the ability to manage multiple priorities. Key Responsibilities: Handle and process customer orders received via phone, and email with accuracy and efficiency. Liaise with internal departments to ensure timely order fulfilment and resolution of any issues. Follow up with customers for any missing or unclear information related to orders. Respond to customer queries, providing clear and timely updates or resolutions. Prepare documentation for returns and replacements when required. Issue product information, quotations, and samples as needed. Maintain accurate records and support the team with general administrative duties. Ideal Candidate Profile: Minimum 1 year of experience in a customer service, order processing, or sales support role. Comfortable working in a fast-paced, high-volume environment with a strong team ethic. Previous experience in a technical or product-based customer support role is highly desirable. Excellent verbal and written communication skills, with the ability to manage conflict calmly and professionally. Strong attention to detail and the ability to handle complex administrative tasks with accuracy. A proactive, solutions-focused approach with a willingness to go the extra mile. If you are interested in either role, please apply via the link or directly to Skills: Attention to detail Teamwork Good interpersonal skills Good customer service skills
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Dublin, Leinster
Celtic Careers
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for experiencedCustomer Service Specialistspassionate about delivering high-end support and guidance to customers specific requirements. These are temporary roles with a view to permanency for the right candidate. We are looking for outstandingCustomer Service Specialistswho are available immediately to join our client, a well-established company based inDublin 12. The business provides customers with new technologies as they emerge into the market and pride themselves on an empowered and inclusive team. If you have excellent communication, organisation skills and enjoy working in a dynamic fast fast-paced environment we want to hear from you. About the role: Thecustomer service specialistwill provide multichannel - email, live chat, and telephone customer support. The role involves processing orders, handing enquiries and complaints in an effective manner. Developing and maintaining customer relationships is an important element of this job. Requirements: Skilled in Microsoft Office, Outlook, and SAP software A strong communicator who is customer-focused -multi-tasker At least 1 years experience in a customer service role Ability to work on ones own initiative incorporating team values Proactive problem solver who is innovatively results-driven A candidate who has the ability to multitask and prioritise A keen eye for detail If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website Skills: Customer Service Strong communication skills Organised Reliable Multi-tasker Detail orientated
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Advisor - German
Concentrix
Posted 8 days ago
Job Viewed
Job Description
Job Title:
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid model** - A mix of days on site based in Belfast City Centre & the comfort of your own home.
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid model** - A mix of days on site based in Belfast City Centre & the comfort of your own home.
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
French Customer Support Specialist
Kilkenny, Leinster
Abrivia
Posted 1 day ago
Job Viewed
Job Description
Job Title: French Customer Support Specialist Location: Kilkenny Working Model: Permanent | Full Time Salary: Competitive plus benefits including pension contribution, paid sick leave, company events, gym membership Our client is seeking a confident and detail-focused French Customer Support Specialist to join their is an excellent opportunity to work within a supportive and fast-paced environment where service excellence is at the heart of everything they do. About the Role: Working from their Kilkenny-based European headquarters, you will play a key role in managing customer communications, processing orders, and providing end-to-end support to ensure a seamless client experience. This is a people-focused role that requires a professional and proactive approach, strong communication skills, and the ability to manage multiple priorities. Key Responsibilities: Handle and process customer orders received via phone, and email with accuracy and efficiency. Liaise with internal departments to ensure timely order fulfilment and resolution of any issues. Follow up with customers for any missing or unclear information related to orders. Respond to customer queries, providing clear and timely updates or resolutions. Prepare documentation for returns and replacements when required. Issue product information, quotations, and samples as needed. Maintain accurate records and support the team with general administrative duties. Ideal Candidate Profile: Minimum 1 year of experience in a customer service, order processing, or sales support role. Fluent in French and English Comfortable working in a fast-paced, high-volume environment with a strong team ethic. Previous experience in a technical or product-based customer support role is highly desirable. Excellent verbal and written communication skills, with the ability to manage conflict calmly and professionally. Strong attention to detail and the ability to handle complex administrative tasks with accuracy. A proactive, solutions-focused approach with a willingness to go the extra mile. If you are interested in either role, please apply via the link or directly to Skills: Attention to detail Teamwork Good interpersonal skills Good customer service skills
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - German & English
Cork, Munster
Abrivia
Posted 2 days ago
Job Viewed
Job Description
Customer Support Specialist - German & English Location: Cork, Ireland (fully onsite) Salary: €34,500/year + Monthly Performance Bonus + €,000 Sign-On Bonus Relocation: 4 weeks accommodation for international hires Why This Role? Are you a natural communicator who thrives on solving problems and making someone's day better? Are you curious about fintech and looking for a role that offers variety, challenge, and growth? This is more than just a customer service job. This is your opportunity to join a forward-thinking company supporting a global fintech leader-right here in Cork. The Role at a Glance As a Multilingual Customer Support Specialist, you'll support users of cutting-edge payment technologies. Your mission? Deliver outstanding support through phone, chat, and email-answering questions, resolving technical issues, and guiding customers with empathy and precision. Your daily work will be diverse and rewarding-no two days are the same. You'll be: Acting as the first point of contact for customers Investigating queries and delivering timely resolutions Learning multiple tools and systems to provide fast, accurate assistance Collaborating with a friendly, international team that supports each other What You'll Bring Essential: Full fluency in German and English Clear and confident communicator Tech-comfortable: quick to learn and use digital tools Able to multitask and stay calm under pressure A natural problem solver with attention to detail Bonus points if you have: Previous experience in customer support or contact centres A passion for fintech, startups, or innovative digital services What's in It for You? Compensation & Incentives ,500 base salary Monthly performance bonus 000 sign-on bonus Wellbeing & Benefits Access to health & wellness initiatives from day one GP scheme, vision care, occupational health Contribution towards private medical insurance (based on tenure) Employee engagement programs and social events Workspace & Transport State-of-the-art office: creative zones, gym, coffee bar & subsidised canteen Onsite car parking Cycle-to-work scheme TaxSaver public transport options Relocation Support Moving to Ireland? We'll provide up to 4 weeks of paid accommodation to help you settle in Why Join Us? Be part of a team that genuinely supports one another Enjoy a role where your ideas and input are welcomed Gain valuable experience in a booming global industry Work with an employer that cares about your career and wellbeing Ready to Start Your Next Chapter? Bring your passion for helping people and your language skills to a role where every conversation counts. Join a vibrant, supportive team in Cork-and grow with us. Apply today and be part of something exciting! Skills: German German Customer Service German Client Services German Call Centre. Benefits: bonus pension healthcare
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative with Spanish
Limerick, Munster
Cook Medical
Posted 5 days ago
Job Viewed
Job Description
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in Spanish and English Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
5
Head of Customer Support (SaaS)
Dublin, Leinster
Reperio Human Capital Ltd
Posted 10 days ago
Job Viewed
Job Description
Head of Customer Support (SaaS) Dublin, Hybrid My client is seeking an experienced Head of Customer Support to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships. What you'll do as the Head of Customer Support (SaaS): Oversee SaaS & on-prem support operations for financial software Lead, mentor, and grow a skilled application support team Build and maintain strategic relationships with key customers Drive process improvements to enhance service quality and efficiency Collaborate with product, development, and account teams to exceed customer needs Manage escalations with urgency and professionalism Head of Customer Support (SaaS) - Essential Experience: 10+ years in Customer Support including 5+ years leading Customer/Application Support teams. Strong background in SaaS operations & application support (financial software a plus). Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting. Excellent communication, leadership, and customer relationship skills. Join us and shape a customer-first culture that keeps our clients thriving. Apply now to make a real impact in the world of SaaS financial solutions. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Customer Support Application Support SaaS Senior Leadership Fintech Payments Benefits: Work From Home
This advertiser has chosen not to accept applicants from your region.
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6
Head of SaaS Customer Support
Dublin, Leinster
Reperio Human Capital Ltd
Posted 18 days ago
Job Viewed
Job Description
Head of SaaS Customer Operations Location: Dublin | Hybrid/On-site A leading global provider of financial software solutions is seeking a Head of SaaS Customer Operations to lead and develop a high-performing customer support team. This senior role ensures exceptional B2B application support for mission-critical SaaS and on-premises environments. Key Responsibilities: Lead, mentor, and grow a customer support team with a customer-first mindset. Oversee proactive support operations for SaaS financial software solutions. Build strong relationships with B2B clients and key stakeholders. Resolve complex technical issues and manage escalations effectively. Drive continuous improvement of support processes, tools, and methodologies. Collaborate cross-functionally with Product, Development, QA, and Account Management teams. About You: 10+ years in customer support or a related field, with at least 5 years in a leadership role. Proven experience supporting SaaS environments (financial SaaS preferred). Strong technical knowledge of application support, Windows/UNIX servers, and Oracle databases. Excellent problem-solving, communication, and stakeholder management skills. Bachelor's degree in Computer Science, Engineering, or a related IT field (or equivalent experience). What's on Offer: Lead a high-impact team in a dynamic, collaborative environment. Play a key role in delivering exceptional customer experiences for B2B clients. Competitive package with clear growth opportunities. Contact Seamus at Reperio for more info, or apply by sending your CV through the link Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: SaaS Customer Support Operations Head of Manager
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative 1 with French
Limerick, Munster
Cook Medical
Posted 1 day ago
Job Viewed
Job Description
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Reporting to: Team Lead 1, Customer Support Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in French and English. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Representative 1 with Italian
Limerick, Munster
Cook Medical
Posted 6 days ago
Job Viewed
Job Description
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Reporting to: Team Lead 1, Customer Support Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in Italian and English. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
9