443 Call Center jobs in Ireland

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Dublin, Dublin (IE-D), Ireland (IE).

• Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
• Exchange online (Mailbox creation, management, migration, mail-flow etc.)
• Basic knowledge in Networking (TCP/IP, DNS)
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Dublin, Dublin (IE-D), Ireland (IE).

• Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
• Exchange online (Mailbox creation, management, migration, mail-flow etc.)
• Basic knowledge in Networking (TCP/IP, DNS)
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Jainam Broking Limited

• 4 hours ago

Location

Gift City

Department

Call Center - JBL

Employment Type

Full-time

Applications Received

0

Closes On

10 Nov, 2025

Key Responsibilities

• Lead Management & Conversion:
• Engage with prospective clients from online leads via outbound calling.
• Understand client needs and guide them through account opening processes (trading and demat).
• Ensure proper documentation and compliance while onboarding new clients.
• Client Relationship Management:
• Build long-term trust with clients by offering continuous support, timely updates, and personalized investment suggestions.
• Address client queries related to trading platforms, investments, and transactions.
• Investment Product Knowledge:
• Demonstrate deep understanding of equity, mutual funds, and other investment instruments.
• Explain risk profiles, product features, and benefits to clients in simple, understandable terms.
• Client Servicing & Compliance:
• Ensure daily call targets and a minimum of 3 hours of talk time.
• Comply with all internal company policies and SEBI regulations.
• Maintain accurate records of client conversations and feedback using CRM systems.
• Upselling & Cross-Selling (Target Driven):
• Identify opportunities to offer additional products like SIPs, insurance, or portfolio management services.
• Achieve monthly sales and conversion targets as defined by the organization.
• Reporting & Feedback:
• Provide daily reports on leads status, client follow-ups, and conversion ratio.
• Share market feedback to help enhance product offerings and services.

Key Skills Required

• Excellent communication and convincing skills (both verbal and written).
• Strong understanding of the stock market, trading tools, and client servicing.
• Ability to manage sales pressure and target-based performance.
• Good knowledge of trading apps, brokerage platforms, and KYC procedures.
• Basic proficiency in MS Excel, CRM, and reporting tools.

Contact Center Advisor

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

Why Choose Clúid Housing:

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• A Dynamic Working Environment
  : Thrive in a supportive, innovative, and collaborative workspace.
• Good Remuneration
  : Receive a salary that aligns to your skills and impact.
• Flexible Working Arrangements
  : We support work-life balance with flexible working options.
• Comprehensive Training and Development Opportunities
  : Grow professionally with our continuous learning opportunities.
• Strong Employee Benefits
  : Enjoy 25 days of holiday (+closed for 3 additional days over Christmas), + Good Friday and 1 annual Me day as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.
• An Inclusive Culture
  : Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

About Us
:

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Role Overview:

• Position
  : Contact Centre Advisor
• Reporting to:
  Contact Centre Team Leader
• Location:
  Sheriff Street Upper, Dublin 1 (Hybrid – after initial training period)
• Contract: Fixed term to December 2026
• Salary:
  €32,584 - €38,000 per annum pro rata

Contact Centre Advisor

As a Contact Centre Advisor you will support the housing and repairs teams by offering a high quality "one stop shop" housing, maintenance, rent and advice service to residents and other stakeholders. You will aim to resolve all resident queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.

Key Responsibilities:

1. Resident Experience
2. Service Delivery
3. Complaints and Resident Voice
4. Business Support
5. Collaborative Working

Resident Experience

• Provide a first-class resident experience, responding to a variety of inbound and outbound inquiries through all applicable channels, seeking to resolve at the first point of contact wherever possible.
• Act as an advocate for residents, taking ownership and remaining accountable for queries until they are resolved, and ensuing residents are kept informed of progress.
• Where a query or service request cannot be resolved by the Housing Advice Center, ensure a timely and accurate hand-off to the appropriate person/department.

Service Delivery

• Resolve rent or service charge queries at the first point of contact wherever possible, providing advice and information to residents.
• Take payments and make agreements with residents to repay debt where applicable; and in line with parameters set by the Resident Accounts Team.
• Provide information to prospective residents about current Clúid vacancies and how to apply for a Clúid home, including where applicable advice regarding transfers and mutual exchanges.
• Provide advice and assistance on a range of estate management issues including anti-social behaviour, resolving within the Housing Advice Center wherever possible and recording case in the Housing Management System and assigning to the relevant Resident Housing Officer where not.
• Triage repair requests with residents, raising orders and scheduling suitable appointments wherever possible.
• Ensure accurate record keeping within the Housing Management System and any other IT systems at all times.

Complaints and Resident Voice

• Actively seek out and recognise the Resident Voice as an authority on our services.
• Work with customers, management and the Complaints Manager to effectively resolve complaints relating to all service areas in line with Clúid's complaints policy.
• Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Business Support

• Manage the registration and termination of tenancies through the RTB Portal, escalating issues as required to the RTB Administrator.
• Undertaken any other duties as required that are consistent with your role.

Collaborative Working

• Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
• Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Advice Center policies, procedures, and processes.

Experience / qualifications:

• 1 to 2 years previous experience working in customer service
• Previous experience working in a contact center
• Complaint handling experience
• Attaining KPI's consistently
• Excellent communication skills –verbal and written, report writing, presentation
• Ability to demonstrate empathetic listening skills
• Excellent organisational and time management skills with the ability to multitask
• Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems

Join Us:
At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.

CUSTOMER SERVICE AGENT REQUIRED: DUNDALK CO LOUTH

• Experience in customer service/similar role preferred, however comprehensive training will be provided
• Full time, 37.5 hours per week (Mon-Fri)

Job Description

We are currently seeking a Call Centre Agent for our team in Dundalk. As a member of our customer service team, you'll handle inbound calls addressing service, account, and payment enquiries while also proactively engaging in outbound calls to assist with queries, customer retentions and sales opportunities. Alongside these responsibilities you'll perform administrative tasks as needed.

We're looking for individuals who are not only friendly and adept at customer interaction, but also passionate about retaining customers and driving sales.

Benefits/extras;

• Commission incentives
• Clear(internal) progression path
• Generous pension scheme
• Educational Reimbursement
• Employee discount
• Life insurance
• Bike to work scheme
• Free on-site parking

INDMP

Job Types: Full-time, Permanent

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2

Duties and Responsibilities:

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Use computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with Clinicalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager

The Ideal Candidate:

• Flexibility is essential to this role as shift work is required
• Exceptional attention to detail.
• Experience in a busy call Centre/reception environment is a plus
• Demonstrated initiative and strong organisational skills.
• Exceptional interpersonal communication skills with a positive phone manner
• Have strong written and verbal communication skills
• Experience with healthcare scheduling software
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Work well as part of a team
• Deals with confidential information and/or issues using discretion and judgement.

We are offering full time and part time positions ( part time ( Monday - Friday), however, the suitable candidate will be open to working flexible shifts across 7 days between 8am - 8pm mid week and 8am-6pm weekend shifts where required.

In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.

Our offer to you:

• A competitive salary
• A higher weekend rate
• Exact software training and other platforms
• Paid overtime
• Flexible working shifts
• Clinical support & guidance
• Room for development

Teamwork and flow is at the heart of everything we do: from our highly qualified specialists delivering world-class dental treatments, to our amazing hospitality team who take every patient through a genuine, warm human experience from first phone call to last-minute mints. If you're as driven as we are to keep finding new and better ways to turn our patients' ideas and anxieties about going to the dentist on its head - to anticipate, to comfort, to delight, and most importantly, to Truly care. then it's time for us to talk Finding new ways to be better tomorrow than we are today takes everyone, and we know that the next great idea can come from any one of our amazing teammates. We understand that durable careers start with a work-life balance that works for you. Flexibility is built into how we do things, offering increased availability to patients means that we have a working pattern to suit everybody.

Duties and Responsibilities:

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager

The Ideal Candidate:

• Flexibility is essential to this role as shift work is required
• Successful candidate will have 2+ years experience in a busy call centre/reception environment
• Demonstrated initiative and strong organisational skills.
• Exceptional interpersonal communication skills with a positive phone manner
• Have strong written and verbal communication skills
• Experience with healthcare scheduling software
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgement.

We are offering a full time position of minimum 36-40 hours per week.

In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.

Our offer to you:

• A competitive salary
• Exact software training and other platforms
• Paid overtime
• Flexible working shifts
• Provided with laptop and all necessary equipment
• Internal progression opportunities

Founded in 2000, Mr. Windscreen is a leading automotive glass repair & replacement company. We are a service provider to the Insurance Industry and are fully supported by our head office Call Centre function based in D12.

We are currently seeking to employ a Call Centre Agent to join our team.

This enthusiastic professional will take on a diverse role involving general operations & the daily smooth running of our call centre environment.

Duties will include:

-outbound & inbound call handling

-Logging customer details to in-house system

-Resolving Customer Queries to completion

-Liaising with Insurance Companies

-Liaising with glass repair and replacement centres

-Coordinating with other call centre team members

-Complaint handling & logging

-Assisting management & team manager with any assigned tasks/projects

-Must complete a certain amount of weekly & monthly tasks

Job Types: Full-time, Permanent

Pay: €28,000.00-€31,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Work Location: In person

is an Irish owned family run business. Since 2006 has lead the way in Corporate Booking, constantly evolving to ensure we are Ireland's premier Corporate Booking Agency, whilst maintaining a fun and vibrant office for our team. We are looking for enthusiastic people just like you to join us here at

For anyone working in the hotel/travel industry that wants to remain in the industry but wants to enjoy Monday to Friday working hours, then this is the perfect job for you

Duties include:

-Corporate Account Management - ensuring our clients' hotel & venue requirements are managed efficiently and professionally

• Sales order processing for specified clients such as booking hotel accommodation, events & other concierge services directly with hotels, venues & suppliers
• Liaise with suppliers including hotels, venues, restaurants, transport companies etc
• General office duties
• High level of confidentiality is required

Successful candidate will (be/have):

• Minimum 3 years experience in a fast paced administration role

• Hotel/Travel agent experience preferable

• Ability to prioritise their workload especially urgent bookings
• Adept at multi-tasking and have great problem solving skills
• Ability to manage a busy role with efficiency & accuracy
• Proactive & self motivated and able to use their initiative while working within a team
• Ability to work effectively under pressure
• Excellent telephone manner
• Reliable, enthusiastic and punctual
• Enjoy the challenge of fast-growing company
• Good communication & interpersonal skills
• Excellent computer skills (Microsoft office - word, excel)
• Customer focussed and friendly while making the booking experience enjoyable for our clients
• Ability to develop excellent knowledge of our clients' requirements
• Excellent written & verbal English
• Full training will be provided

Salary range is €30,000 up to €5,000 p/a based on experience.

Job Types: Full-time, Permanent

Pay: ,000.00- ,000.00 per year

Benefits:

• Employee discount
• Sick pay

Work Location: In person